Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| 04-002-12 | 03/31/2012 | 10044148 | Mazda: clunk/bang noise during first forward movement after sitting. this is a normal operating noise of the anti-lock brake system (abs). do not attempt any repairs. also included model cx-5 year 2013; model cx-9 years 2012-2013; model mia | 05/15/2012 | |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||||
| SB-04-003-10 | 06/16/2010 | 10034127 | Mazda: dsc activation while turning at slow speeds. a metallic crunching/shudder affect when attempting left or right turning with slight road incline to decline (or vice versa) at slow speeds (less than 9mph/15km/h). *pe | 10/18/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 01/15/2013 | 52000 | 1 | |
| In june of 2012 i noticed that my brakes made a hissing sound at random times. i brought the car into the dealer for a complete service and brake check. i was told that the breaks were in perfect condition but they did do a brake flush. the hissing continued at random time until the week of 1/13/13 at which time the hissing was at every occasion the brakes were engaged. and on 1/15/13 the brakes failed to stop the vehicle. i brought the car directly into the dealership and was informed that it was a leak in the brake booster into the master cylinder. after researching this i have found that this is a common malfunction with the cx9 and i am extremely frustrated. although mazda acknowledged the issue on earlier models they are not acknowledging the issue on the later models. they should have to stand behind the parts and vehicles that they make. and when they know that a certain part or system has a history of failing they should take responsibility for the issue instead of making their customers pay for their mistakes and faulty parts. *tr | |||
| 01/15/2013 | 52000 | ||
| In june of 2012 i noticed that my brakes made a hissing sound at random times. i brought the car into the dealer for a complete service and brake check. i was told that the breaks were in perfect condition but they did do a brake flush. the hissing continued at random time until the week of 1/13/13 at which time the hissing was at every occasion the brakes were engaged. and on 1/15/13 the brakes failed to stop the vehicle. i brought the car directly into the dealership and was informed that it was a leak in the brake booster into the master cylinder. after researching this i have found that this is a common malfunction with the cx9 and i am extremely frustrated. although mazda acknowledged the issue on earlier models they are not achkowledging the issue on the later models. they should have to stand behind the parts and vehicles that they make. and when they know that a certain part or system has a history of failing they should take responsibilty for the issue instead of making their customers pay for their mistakes and faulty parts. | |||
| 10/19/2012 | 40500 | 1 | |
| I have a 2010 mazda cx-9 with approximately 41,000 miles. i have been diligent in my maintenance-always with a mazda dealer. the car started to exhale slightly when braking. the car then did not want to brake/stop without pumping the brakes repeatedly. i was able to stop suddenly but unable to stop without ample warning at stop signs, etc. the vehicle was taken to mazda dealership where they told me that the vacuum booster and master cylinder were defective. i was not allowed to drive the car because it was not safe. they then told me the next morning that mazda/dealership found no warranty covering such a malfunction/factory defect b/c i had passed the 36,000 miles mark. i will have to pay $839 for a repair to drive my car that is an issue with the manufacturing of my car. the dealer told me i must contact mazda usa directly to see if they will pay for it-otherwise i am responsible. i have read other complaints and an article in the wall street journal both sitting the existence and experience of this malfunction. the nhtsa was said to be investigating the issue. mazda should be forced to recall the vehicles and fix the malfunctioning brake system. it is not the fault of the consumer but of the car manufacturer. *tr | |||
| 10/19/2012 | 40500 | ||
| I have a 2010 mazda cx-9 with approximately 41,000 miles. i have been diligent in my maintenance-always with a mazda dealer. the car started to exhale slightly when braking. the car then did not want to brake/stop without pumping the brakes repeatedly. i was able to stop suddenly but unable to stop without ample warning at stop signs, etc. the vehicle was taken to mazda delaership where they told me that the vacuum booster and master cylinder were defective. i was not allowed to drive the car because it was not safe. they then told me the next morning that mazda/dealership found no warranty covering such a malfunction/factory defect b/c i had passed the 36,000 miles mark. i will have to pay $839 for a repair to drive my car that is an issue with the manufacturing of my car. the dealer told me i must contact mazda usa directly to see if they will pay for it-otherwise i am repsonsible. i have read other complaints and an article in the wall street journal both siting the existence and experience of this malfunction. the nhsta was said to be investigating the issue. mazda should be forced to recall the vehicles and fix the malfunctioning brake system. it is not the fault of the consumer but of the car manufacturer. | |||
| 08/18/2012 | 50000 | ||
| Tl* the contact owns a 2010 mazda cx-9. the contact stated that while driving 25 mph, there was a delay in stopping distance once the brakes were engaged. the contact mentioned that he had to depress the brakes repeatedly in order to bring the vehicle to a complete stop. the vehicle was taken to an independent mechanic who diagnosed that the vacuum booster and master cylinder were defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 50,040. | |||
| 08/18/2012 | 50000 | ||
| Tl - the contact owns a 2010 mazda cx-9. the contact stated that while driving 25 mph, there was a delay in stopping distance once the brakes were engaged. the contact mentioned that he had to depress the brakes repeatedly in order to bring the vehicle to a complete stop. the vehicle was taken to an independent mechanic who diagnosed that the vacuum booster and master cylinder were defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 50,040. kmj | |||
| 08/18/2012 | 50000 | ||
| Tl - the contact owns a 2010 mazda cx9. the contact stated that while driving 25 mph, he stated that there was a delay on the stopping distance once the brakes were engaged. the contact mentioned that he had to press the brakes repeatly in order to bring the vehicle to a complete stop. the vehicle was taken to an independent mechanic who diagnosed that the vacuum booster and master cylinder were defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 50,040. pm | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/20/2012 | |||
| The first time i experiened this terrifying ordeal was in november of 2011. since then, i have had it happen two more times. the car accelerates of up to speeds of 90 mph without warning . all 3 incidents have happened on the highway. the brakes slow it down, but do not stop it. all 3 times, i've been lucky enough to get the car to the shoulder and ride down the median , pushing the emergency break in and at one point pushing it into park. mazda knows about this. therefore they are liable. mazda will tell you it's a throttle problem, they will tell you there is no wear on the brakes....well, that's because when the car does this unexpected accerleration, the brakes only go part way..almost like pushing against air. this is a serious problem with the computer and possibly throttle combined. my car is not fixed, it's also doing other stuff. mazda wants me to keep this car and drive it. they are giants, so the little person like me does not matter to them it's the $$$$. but when someone dies, it will cost them $$$$$$$$$$. there needs to be a recall. i hope more people come forward. it could save your life or/and someone you love and other drivers on the road who are in danger of you hurting/killing them. my mazda dearlership have wonderful people who work there. they are very unhappy with mazda not taking care of this problem. i want to make this clear, it's mazda corp that is aware and doing nothing and they hold the mazda dealers hostage. | |||