Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - ELECTRIC POWER ASSIST SYSTEM | ||||||||||||||||
| 10V374000 | MAZDA MOTOR CORP | from 04/02/2007 to 11/30/2008 | V (Vehicle) | 215000 | ODI | MAZDA MOTOR CORP | 08/12/2010 | 08/13/2010 | ||||||||
| Defect Summary | Mazda is recalling certain model year 2007-2009 mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008. these vehicles may have a condition in which a sudden loss of power steering assist could occur at any time while driving the vehicle. | |||||||||||||||
| Consequence Summary | Power steering assist is suddenly lost reducing the driver's ability to steer the vehicle as typically expected, and increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Due to short supply of parts, the first phase of mailing of owner notification letters will begin on or before september 15, 2010 and the second phase mailing will begin in september 2010 and be completed in february 2011. owners may contact mazda customer assistance center at 1-800-222-5500. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| SB-06-003-10 | 08/13/2010 | 10034527 | Mazda: steering column slightly moves in or out telescopically. some vehicles may exhibit a slight in or out movement of the steering wheel when it is pushed or pulled, even with the steering wheel release lever properly locked. *pe | 11/29/2010 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| SB-06-001-10 | 04/09/2010 | 10033727 | Mazda: heavy steering effort with power steering malfunction indicator lamp on and dtc c1099. problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power ste | 09/15/2010 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 06-003/08 | 02/18/2008 | 10024307 | Heavy steering effort/power steering fluid leakage. some mazda3 vehicles (except mazdaspeed3) with vin's lower than jm1bk**** **709745 (produced before feb. 1, 2007) & some mazda5 vehicles with vin's lower than jm1cr**** **150635 (produce | 04/03/2008 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| SB-06-001-10 | 04/09/2010 | 10033727 | Mazda: heavy steering effort with power steering malfunction indicator lamp on and dtc c1099. problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power ste | 09/15/2010 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/30/2012 | 61000 | ||
| Tl* the contact owns a 2007 mazda mazda 3. the contact stated that while driving at various speeds and attempting a turn, the steering wheel became extremely difficult to maneuver. the power steering warning light was also illuminated. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was later contacted and advised her that the vehicle was not included in nhtsa campaign id number 10v374000 (steering:electric power assist system). the failure mileage was approximately 61,000. the current mileage was approximately 62,000. | |||
| 11/30/2012 | 61000 | ||
| Tl-the contact owns a 2007 mazda mazda 3. the contact stated that while driving at various speeds and attempting a turn, the steering wheel became extremely difficult to maneuver. the power steering warning light was also illuminated. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was later contacted and advised her that the vehicle was not included in nhtsa campaign id number 10v374000 (steering:electric power assist system). the failure mileage was approximately 61,000. the current mileage was approximately 62,000. kmj | |||
| 11/30/2012 | 61000 | ||
| Tl-the contact owns a 2007 mazda mazda 3. the contact stated that while driving at various speeds and making a turn, the steering became extremely difficult to maneuver. immediately after the power steering warning light illuminated. the vehicle has not been inspected by a dealer or an independent mechanic. the manufacturer was later contacted and they advised her that she was not included in nhtsa campaign id number 10v374000 (steering:electric power assist system). the failure mileage was approximately 61,000. the current mileage was approximately 62,000. tb | |||
| 01/17/2011 | 38000 | 1 | |
| Car purchased new, no problems prior to 17-january-2012 0-37,000 miles 1. 17-jan-2011- ps recall : dealer-replaced ps pump & lines per recall 37k 2. 21-feb-2011- ps failure at startup : dealer-loose connection, fixed 38k 3. 11-aug-2011- ps failure at startup : dealer-replaced ps pump & lines 45k 4. 30-may-2012- ps failure at startup : dealer-scan/diagnostics-replaced car battery 57k 5. 16-jul-2012- ps failure while moving : dealer-scan/diagnostics-no idea-no help 59k 6. 25-aug-2012- ps failure at startup : will call dealer tomorrow 60k if left off for a period of time, ps returns. dangerous problem! *tr | |||
| 01/17/2011 | 38000 | ||
| Car purchased new, no problems prior to 17-january-2012 0-37,000 miles 1. 17-jan-2011- ps recall : dealer-replaced ps pump & lines per recall 37k 2. 21-feb-2011- ps failure at startup : dealer-loose connection, fixed 38k 3. 11-aug-2011- ps failure at startup : dealer-replaced ps pump & lines 45k 4. 30-may-2012- ps failure at startup : dealer-scan/diagnostics-replaced car battery 57k 5. 16-jul-2012- ps failure while moving : dealer-scan/diagnostics-no idea-no help 59k 6. 25-aug-2012- ps failure at startup : will call dealer tomorrow 60k if left off for a period of time, ps returns. dangerous problem! | |||
| 08/07/2012 | 88000 | ||
| Tl- the contact owns a 2007 mazda mazda3. the contact was driving 25 mph when he felt that the power steering assist failed. the power steering reset independently as the contact attempted a turn. the vehicle was not taken to the dealer. the manufacturer was contacted and stated that the vin was not included in any recalls. the failure and the current mileage was 88,000. kmj | |||
| 08/07/2012 | 88000 | ||
| Tl- the contact owns a 2007 mazda 3. the contact stated while driving 25 mph when he felt that the steering lost power. while trying to turn the corner the power come back to the steering. the vehicle was not taken to the dealer. the manufacturer was contacted where they stated that the vin was not included in any recall. the failure and the current mileage was 88,000.jp | |||
| 01/04/2012 | |||
| Tl-the contact owns 2007 mazda mazda3. the contact stated that while driving 48 mph, a popping noise emitted from the steering column and the steering wheel seized. a steering assist warning light also began to illuminate on the instrument panel. the vehicle was merged to the shoulder and shut off. the failure continued upon restart. the vehicle was then towed to a local mechanic, who inspected the vehicle and stated that there was a recall addressing the failure. an authorized dealer was notified and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 10v374000 (steering: electric power assist system). the manufacturer was not notified. the failure mileage was unknown. sm. | |||
| 01/04/2012 | 0 | ||
| Tl-the contact owns 2007 mazda mazda3. the contact stated while driving 48 mph there was a popping noise coming from the steering causing sudden loss of power steering assist. the steering reducing was loss causing the contact the ability to steer the vehicle. there was a steering assist warning light illuminating. the vehicle was merged to the shoulder turned the engine off and on but that did not reset the steering. the vehicle was towed to a local mechanic who inspected the failure and stated there was a recall on the steering and the vehicle should be taken to the dealer. the dealer was notified who stated there was a recall but the vin was not included. the recall nhtsa campaign id number: 10v374000 component: steering: electric power assist system. the manufacturer was not notified. the failure mileage was unknown. mw | |||
| 08/25/2011 | 98000 | ||
| My 2007 mazda 3 lost power steering while on the interstate two times within a week making it dangerously difficult to steer. the problem did not persist until recently, (4 months later) and now i have lost power steering completely. the power steering indication light stays on and it is very difficult to steer. there recently was a recall on 2007 mazda3 for power steering issues, but my vin seems to be outside the range of the recall. mazada should accomodate all 2007 mazda3s with power steering issues because the problem is more wide spread than probably expected and is very dangerous to lose power steering while going 40+ mph. since my vin is not in the recall range, it is costing me $1100 for a new power steering pump. my 2007 mazda3 and all other 2007 mazada3 should be include in the recall. it is not fair to accomodate only some 2007 mazda3 and not others for the same dangerous malfunction with the power steering pump. | |||
| 05/04/2011 | 64500 | ||
| The power stering went out while driving down the road. apparently this is an ongoing problem with the 2007 mazda3. the dealer stated that this particular vehicle was not covered on the list of recalls. there are more than 215,000 mazda's that have or will be repaired, however i am required to pay a large repair bill to fix a problem that mazda knows is their problem. | |||
| 02/22/2011 | |||
| While driving my 2007 mazda 3 the power steering went out. i called the 1-800 number but they said that my car was not under the recall. i think it's too big of a coincidence for this to happen to my car also and not be under the recall. | |||
| 02/17/2011 | 111000 | ||
| Tl* the contact owns a 2007 mazda 3. the contact stated that the upon starting her vehicle the power steering light was illuminated and there were no steering capabilities. the power steering assist would reset itself within minutes and the contact was able to drive the vehicle. the vehicle was inspected by an independent mechanic who advised her that the power steering pump would need to be replaced. the manufacturer was contacted and offered no assistance. the vehicle was not repaired. the failure mileage was approximately 111,000. the vin was unavailable. | |||
| 02/22/2011 | |||
| While driving my 2007 mazda 3 the power steering went out. i called the 1-800 number but they said that my car was not under the recall. i think it's too big of a coincidence for this to happen to my car also and not be under the recall. | |||
| 02/17/2011 | 111000 | ||
| Tl* the contact owns a 2007 mazda 3. the contact stated that the upon starting her vehicle the power steering light was illuminated and there were no steering capabilities. the power steering assist would reset itself within minutes and the contact was able to drive the vehicle. the vehicle was inspected by an independent mechanic who advised her that the power steering pump would need to be replaced. the manufacturer was contacted and offered no assistance. the vehicle was not repaired. the failure mileage was approximately 111,000. the vin was unavailable. | |||
| 02/22/2011 | |||
| While driving my 2007 mazda 3 the power steering went out. i called the 1-800 number but they said that my car was not under the recall. i think it's too big of a coincidence for this to happen to my car also and not be under the recall. | |||
| 02/17/2011 | 111000 | ||
| Tl* the contact owns a 2007 mazda 3. the contact stated that the upon starting her vehicle the power steering light was illuminated and there were no steering capabilities. the power steering assist would reset itself within minutes and the contact was able to drive the vehicle. the vehicle was inspected by an independent mechanic who advised her that the power steering pump would need to be replaced. the manufacturer was contacted and offered no assistance. the vehicle was not repaired. the failure mileage was approximately 111,000. the vin was unavailable. | |||
| 02/22/2011 | |||
| While driving my 2007 mazda 3 the power steering went out. i called the 1-800 number but they said that my car was not under the recall. i think it's too big of a coincidence for this to happen to my car also and not be under the recall. | |||
| 02/17/2011 | 111000 | ||
| Tl-the contact owns a 2007 mazda 3. the contact stated that the upon starting her vehicle the power steering light has illuminated on the instrumental panel. she would also loose power steering once that appears. a few moments later the vehicle would gain it's power steering back. the vehicle was inspected by a independent mechanic who advised her that the power steering pump needed to be replaced. the manufacturer was contacted and offered no assistance. the vehicle has not been repaired. the failure mileage was approximately 111,000. the vin was unavailable. tb | |||
| 11/28/2010 | 43000 | ||
| I have a 2007 mazda3 and the following happens without warning: i lose power-steering assist, the headlights go off, the dashboard resets, and either a fan or moror whirrs down. after a short stutter it all comes back without restarting the vehicle. once the power steering assist remained off until the vehicle was turned off while fueling. | |||
| 06/16/2007 | 2800 | ||
| I heard of a power steering issue recall and would like to note there is a problem with my 2007 mazda 3 manufactured in feb 2007 - which is prior to the recall dates. when the engine is off or stalled the power steering turns off. this has not yet caused a problem, but the steering should remain active until the vehicle speed reaches zero, not just when the engine is running. i fear many people will not notice this until their vehicle is old and stalls unexpectdly - which will disable power steering and could result in a loss of control. | |||
| 02/08/2009 | 38066 | ||
| I have a 2007 mazda 3 i touring that was purchased in june of 2007. the car was used for highway driving and all maintainance was done at the dealer per described in the owner's manual. on february 8th of 2009, i went out to drive my vehicle only to find that the power steering warning light was on, and i had no power steering. i turned the vehicle off, waiting a few minutes, and checked the fluid level of the resevoir. seeing that the level was fine, and having waited, i tried turning the car on again, and again no power steering. this issue never went away, and i did some research online. my vehicle was only 2000 miles out of the 36k warranty, so i was very upset. i checked online and found that many other recent mazda 3 owners were experiencing the same issue. i approached the mazda dealer with the issue, saying it was barely out of warranty and that others had the same issue. i was firm on them making this right. the car was dropped off at mazda on 02/10/09 and service was completed on 02/12/09. the part they replaced may still be faulty! the dealer agreed that the part was bad, and the only way they agreed to fix the issue is if i paid for a broken transmission mount (also many complaints online about that) to the tune of $505.99. that transmission mount was still suppose to be covered under the 60k mileage warranty, but seeing as the steering pump was $1,200, it was my best option. so i paid for a warranty covered part to fix a part that is now proven recalled. now, as of 08/12/10 mazda has recalled 2007-2010 mazda 3's and 5's for a problematic and faulty steering pump, but is only covering 2007 mazda 3 cars manufactured from 04/02/07 - 11/30/08 (recall compain 10v374000 & nhtsa action number pe10021). my vehicle was manufactured in january of 2007. i feel that the recall issued should be expanded to include all 2007 mazda 3's, as mine obviously suffered the same issue as in the recall description. | |||
| 12/10/2007 | 5000 | ||
| In december 2007 my 2007 mazda 3 5 door lost steering control and i slid into a telephone pole. mazda of greatneck would not take my complaint seriously. as i was making a right turn i felt that the steering wheel became extremely loose and would not respond to my turning the wheel. | |||
| 02/08/2009 | 38066 | ||
| I have a 2007 mazda 3 i touring that was purchased in june of 2007. the car was used for highway driving and all maintainance was done at the dealer per described in the owner's manual. on february 8th of 2009, i went out to drive my vehicle only to find that the power steering warning light was on, and i had no power steering. i turned the vehicle off, waiting a few minutes, and checked the fluid level of the resevoir. seeing that the level was fine, and having waited, i tried turning the car on again, and again no power steering. this issue never went away, and i did some research online. my vehicle was only 2000 miles out of the 36k warranty, so i was very upset. i checked online and found that many other recent mazda 3 owners were experiencing the same issue. i approached the mazda dealer with the issue, saying it was barely out of warranty and that others had the same issue. i was firm on them making this right. the car was dropped off at mazda on 02/10/09 and service was completed on 02/12/09. the part they replaced may still be faulty! the dealer agreed that the part was bad, and the only way they agreed to fix the issue is if i paid for a broken transmission mount (also many complaints online about that) to the tune of $505.99. that transmission mount was still suppose to be covered under the 60k mileage warranty, but seeing as the steering pump was $1,200, it was my best option. so i paid for a warranty covered part to fix a part that is now proven recalled. now, as of 08/12/10 mazda has recalled 2007-2010 mazda 3's and 5's for a problematic and faulty steering pump, but is only covering 2007 mazda 3 cars manufactured from 04/02/07 - 11/30/08 (recall compain 10v374000 & nhtsa action number pe10021). my vehicle was manufactured in january of 2007. i feel that the recall issued should be expanded to include all 2007 mazda 3's, as mine obviously suffered the same issue as in the recall description. | |||
| 12/10/2007 | 5000 | ||
| In december 2007 my 2007 mazda 3 5 door lost steering control and i slid into a telephone pole. mazda of greatneck would not take my complaint seriously. as i was making a right turn i felt that the steering wheel became extremely loose and would not respond to my turning the wheel. | |||
| 02/08/2009 | 38066 | ||
| I have a 2007 mazda 3 i touring that was purchased in june of 2007. the car was used for highway driving and all maintainance was done at the dealer per described in the owner's manual. on february 8th of 2009, i went out to drive my vehicle only to find that the power steering warning light was on, and i had no power steering. i turned the vehicle off, waiting a few minutes, and checked the fluid level of the resevoir. seeing that the level was fine, and having waited, i tried turning the car on again, and again no power steering. this issue never went away, and i did some research online. my vehicle was only 2000 miles out of the 36k warranty, so i was very upset. i checked online and found that many other recent mazda 3 owners were experiencing the same issue. i approached the mazda dealer with the issue, saying it was barely out of warranty and that others had the same issue. i was firm on them making this right. the car was dropped off at mazda on 02/10/09 and service was completed on 02/12/09. the part they replaced may still be faulty! the dealer agreed that the part was bad, and the only way they agreed to fix the issue is if i paid for a broken transmission mount (also many complaints online about that) to the tune of $505.99. that transmission mount was still suppose to be covered under the 60k mileage warranty, but seeing as the steering pump was $1,200, it was my best option. so i paid for a warranty covered part to fix a part that is now proven recalled. now, as of 08/12/10 mazda has recalled 2007-2010 mazda 3's and 5's for a problematic and faulty steering pump, but is only covering 2007 mazda 3 cars manufactured from 04/02/07 - 11/30/08 (recall compain 10v374000 & nhtsa action number pe10021). my vehicle was manufactured in january of 2007. i feel that the recall issued should be expanded to include all 2007 mazda 3's, as mine obviously suffered the same issue as in the recall description. | |||
| 12/10/2007 | 5000 | ||
| In december 2007 my 2007 mazda 3 5 door lost steering control and i slid into a telephone pole. mazda of greatneck would not take my complaint seriously. as i was making a right turn i felt that the steering wheel became extremely loose and would not respond to my turning the wheel. | |||
| 02/03/2010 | 40000 | 1 | |
| Mazda 3 power steering failure dangerous. mazda is not taking any initiative to contact customers. they are trying to silence the issue. basically the power steering fails on the road and is impossible to steer. dealers have no parts and are on back order. the issue is all over every car website on the internet. mazda is not taking the issue very seriously and is telling drivers that the car is safe to drive. even though the issue is intermittent and can happen at any time. below i have listed a couple sites which came up with a quick google search which are all flooded with customers having the problem. something needs to be done about this! http://www.mazda3club.com/showthread.php?p=409729 http://www.jdpower.com/autos/powersteering/2008/mazda/3 http://torontomazda3.ca/forum/showthread.php?32875-power-steering-pump-went! http://mazdaforum.com/forum/showthread.php?t=18579 http://www.mazda3forums.com/index.php?topic=143562.0. *tr | |||
| 12/22/2009 | 56000 | 1 | |
| My 2007 mazda 3 was traveling southbound in the left lane at 75mph on the freeway when it began to drift to the left; when i attempted to correct the vehicle the steering was stiff and the wheel would not turn. the car continued going left over the rumble strips and into the dirt shoulder. at this time the car then shot right nearly perpendicular to the flow of southbound traffic, where i began to go off the road to the right. the car then hit the dirt shoulder and rolled 2 times before coming to a stop on the drivers side. the car was facing north and on its side when it finally settled. only 20 minutes before the crash i noticed a squeaking noise coming from the front passenger side. i also noticed a few days later that in the usual spot where i park, there was what looked like clean oil drips (they could have been brake fluid or power steering fluid, but the color was that of clean oil). the car has never leaked before. the car has be declared a total loss due to this accident. the mazda3 had approx 56000 miles, and was the standard sport model hatchback with automatic transmission. it was purchased in oct. 06. *tr | |||
| 12/16/2009 | 39000 | 1 | |
| I am the owner of a 2007 mazda 3 . several days ago, while my 18 year old daughter was driving it, the car lost power, locking the steering (while she was on a curve), and she left the road, hitting a tree, and totaling the car. she was not hurt. *tr | |||
| 06/02/2009 | 14630 | 1 | |
| Power steering pump went out. had to wait over 2 weeks now for parts, 3 other mazdas at same dealership waiting for the same parts. *tr | |||
| 08/29/2008 | 32500 | 1 | 07/18/2007 |
| Tl*the contact owns a 2007 mazda 3. on august 29, 2008, the power steering failed while making a right turn. the steering wheel became very difficult to turn and the vehicle had to be towed to the dealer. the dealer replaced the computer and the power steering pump. on march 27, 2009, the failure recurred while making a right turn. in addition, the power steering indicator illuminated. the vehicle was towed to the dealer again, where it has remained for the past two weeks. the dealer will replace the power steering parts for the second time; however, the contact does not feel comfortable driving the vehicle. he would like mazda to purchase the vehicle back. the failure mileage was 32,500. updated 05/07/09. *lj the oxygen sensor was faulty. the dealer replaced the power steering pump and module assembly. the right front strut was replaced. updated 05/07/09.*jb | |||
| 04/14/2008 | 1 | ||
| 2007 mazda323 lost control and hit a barrier wall. *kb the police report stated the vehicle had a flat left front tire and steering mechanism damage that caused the consumer to lose control of the vehicle | |||
| 06/06/2007 | 1000 | 0 | 01/01/2007 |
| This is a totally fictitious complaint that is unsubstantiated by any fact. | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 03/14/2011 | 150000 | ||
| Tl* the contact owns a 2007 mazda mazda 3. the contact was driving approximately 65 mph when the steering warning light while the contact was attempting to change lanes. the contact stated that the failure was an intermittent occurrence. the vehicle was taken to an independent mechanic where the power steering pump, line and power steering fluid were replaced. in addition, the mechanic discovered severe corrosion around the power steering unit. the manufacturer was contacted and stated there was a recall issued under nhtsa campaign id number: 10v374000 (steering:electric power assist system) but the contacts vin was not included. after the repairs were made, the steering warning light continued to illuminate sporadically. the mechanic was unable to diagnose why the steering light continued to illuminate and there were no further repairs. the contact stated that the failure progressively became worse until the power steering became inoperable. the approximate failure mileage was 150,000. the vin was not available. | |||