Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - ELECTRIC POWER ASSIST SYSTEM | ||||||||||||||||
| 10V374000 | MAZDA MOTOR CORP | from 04/02/2007 to 11/30/2008 | V (Vehicle) | 215000 | ODI | MAZDA MOTOR CORP | 08/12/2010 | 08/13/2010 | ||||||||
| Defect Summary | Mazda is recalling certain model year 2007-2009 mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008. these vehicles may have a condition in which a sudden loss of power steering assist could occur at any time while driving the vehicle. | |||||||||||||||
| Consequence Summary | Power steering assist is suddenly lost reducing the driver's ability to steer the vehicle as typically expected, and increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Due to short supply of parts, the first phase of mailing of owner notification letters will begin on or before september 15, 2010 and the second phase mailing will begin in september 2010 and be completed in february 2011. owners may contact mazda customer assistance center at 1-800-222-5500. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| SB-06-003-10 | 08/13/2010 | 10034527 | Mazda: steering column slightly moves in or out telescopically. some vehicles may exhibit a slight in or out movement of the steering wheel when it is pushed or pulled, even with the steering wheel release lever properly locked. *pe | 11/29/2010 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| SB-06-001-10 | 04/09/2010 | 10033727 | Mazda: heavy steering effort with power steering malfunction indicator lamp on and dtc c1099. problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power ste | 09/15/2010 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| SB-06-001-10 | 04/09/2010 | 10033727 | Mazda: heavy steering effort with power steering malfunction indicator lamp on and dtc c1099. problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power ste | 09/15/2010 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| PE10021 | MAZDA MOTOR CORP | 06/28/2010 | 11/29/2010 | Loss of Electric Power Steering Assist | 10V374000 | |
| The subject vehicles have electro-hydraulic power assist steering (ehpas).the complaint counts shown above alleged a loss of power steering assist in the subject vehicles.usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.the complaints include 14 alleged crashes involving 6 injuries.on mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008, rust may have formed inside the epas high-pressure pipe during manufacture due to improper processing.if the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the epas system.to prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.this causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.once the failsafe is implemented the epas system will remain disabled until the ignition is turned off.however epas will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.on august 8, 2010 mazda submitted a part 573 defect information report initiating safety recall 10v-374 to remedy the subject vehicles.the report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.odi notes that the affected population shown in that report includes approximately 8,000 vehicles mazda repaired prior to initiating the recall. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/16/2012 | 41229 | ||
| Power steering indicator light was illuminated after coming to a stop on a hot day. i immediately pulled off the road, placed the car in park, and then turned off the car. the light went away, and the car's power steering was restored. i the proceeded down the road and the light illuminated and i lost power steering again - this time while moving. luckily i was able to stop the vehicle and repeated this process. as of now, i've been having to repeat this process when it is hot outside. | |||
| 03/15/2011 | 35000 | ||
| Mazda3 hatchback 2009. the power steering light was on first time around 15000 miles. after that everything was fine and i got mail from mazda3 said this car need a recall for power steering issue. i returned the car to dealer around 36000 miles and thought everything is good. however, started from this jun, the car became much worst. it would automatically shut off during driving and the situation happened often. i even video record the incident for the dealer. i returned my car to dealer once every month from jun, this is the 3rd time. i guess the dealer don't know here is the problem is. it is very dangerous. happened to my once in the exit of highway, once when i turn right in the middle of intersection. note: before it shut off, every indicator light will turn on. | |||
| 05/01/2011 | 67000 | ||
| Tl*the contact owns a 2009 mazda, mazda3. the contact stated a loud squeaking noise was coming from the steering column. the vehicle was not taken to an authorized dealer to have the failure diagnosed. the manufacturer was made aware of the failure, and advised to take the vehicle to a dealer to have the failure diagnosed. the vehicle was taken to an independent mechanic where power steering fluid was added to the vehicle. the failure continued. the failure mileage was 67,000 and the current mileage was 67,497. | |||
| 05/01/2011 | 67000 | ||
| Tl- the contact owns a 2009 mazda 3. the contact heard a loud squeaking noise coming from the steering column. the contact did not inform the dealer of failure. the manufacturer was notified of the failure and advised the contact to take the vehicle to a local dealer for inspection and testing. the vehicle was taken to a private mechanic who inserted power steering fluid; however, the contact continued to hear the squeaking noise. she was unable to determine what needed to be repaired. the vehicle had not been repaired. the current mileage was 67,497. the failure mileage was 67,000. bw | |||
| 10/30/2010 | |||
| Tl-the contact owns a 2009 mazda 3. the contact stated that he received a recall notice in the mail in regards to his power steering. he has tried to make an appointment with a dealer and their putting off fixing the vehicle due to not having the part. it has been a month since he received his letter and contacted the dealer on different occasions. tb | |||
| 07/15/2010 | 14000 | ||
| My 2009 mazda 3 gr touring has twice lost power steering assist. first: when idling on very hot day. restarting the car restored power. second, while idling in traffic jam on pa turnpike. restarting did not restore power. the car was very difficult to steer. i'm a healthy man and i managed to get it into the service plaza. after sitting, power assist came back. i'm not an optimist about getting dealers to fix intermittent problems. i never took the car in. in my opinion, the car is only capable of mild and minimal steering during this failure. mazda'a statement that it poses no safety problem is wrong. it would be impossible to maneuver this car quickly under this failure. | |||
| 05/31/2010 | 18000 | ||
| 1. i was stuck in a traffic jam in may 31rst and when i had to turn after a while, it was obvious that the power steering was no longer working. 2. this was the only time the power steering failed, it failed until i parked the car about 1/2 hour later. when i started the car again, the power steering worked fine. it has worked fine since then. 3. no repairs have been done. the car is a 2009 mazda 3, 4-door, tr ve | |||
| 07/18/2010 | 23000 | ||
| On a few separate occasions (approximately three) during especially hot weather, the power steering has failed while driving my 2009 mazda 3. one especially concerning instance occurred while driving on a highway in very heavy traffic. each time i have pulled over, shut the car off, and turned it back on, following the instructions in the owner's manual. this has been successful for the most part. however, on one occasion, which occurred in 100+ degree weather, the power steering did not return and the car had to be left in a parking structure to cool down. i have an appointment at the local mazda dealership to have this issue addressed and ultimately corrected. | |||
| 07/14/2010 | 21100 | ||
| Power steering has failed on my 2009 mazda 3 gt sport in 2 incidents - july 14, 2010 and august 11, 2010. in both cases, the power steering light came on and it was difficult to maneouvre the car. once i shut off the vehicle and restarted, the power steering light was no longer lit and the power steering was operational again. | |||
| 08/02/2010 | 33681 | ||
| Tl-the contact owns a 2009 mazda, mazda3. the contact was driving approximately 65 mph on the highway, proceeded into the left lane and the vehicle unexpectedly swayed from the left to right direction without engaging the steering wheel. in addition, the engine exhibited a loud roaring noise. the contact was able to gain steering control and continued. the vehicle was taken to an authorized dealer where the two front wheel ball bearings were replaced. the noise stopped after the repair was performed on the vehicle. the contact traveled at low speeds to avoid the unintended swaying movement of the vehicle. the failure mileage was 33,681. js | |||
| 07/18/2010 | 23000 | ||
| On a few separate occasions (approximately three) during especially hot weather, the power steering has failed while driving my 2009 mazda 3. one especially concerning instance occurred while driving on a highway in very heavy traffic. each time i have pulled over, shut the car off, and turned it back on, following the instructions in the owner's manual. this has been successful for the most part. however, on one occasion, which occurred in 100+ degree weather, the power steering did not return and the car had to be left in a parking structure to cool down. i have an appointment at the local mazda dealership to have this issue addressed and ultimately corrected. | |||
| 07/14/2010 | 21100 | ||
| Power steering has failed on my 2009 mazda 3 gt sport in 2 incidents - july 14, 2010 and august 11, 2010. in both cases, the power steering light came on and it was difficult to maneouvre the car. once i shut off the vehicle and restarted, the power steering light was no longer lit and the power steering was operational again. | |||
| 08/02/2010 | 33681 | ||
| Tl-the contact owns a 2009 mazda, mazda3. the contact was driving approximately 65 mph on the highway, proceeded into the left lane and the vehicle unexpectedly swayed from the left to right direction without engaging the steering wheel. in addition, the engine exhibited a loud roaring noise. the contact was able to gain steering control and continued. the vehicle was taken to an authorized dealer where the two front wheel ball bearings were replaced. the noise stopped after the repair was performed on the vehicle. the contact traveled at low speeds to avoid the unintended swaying movement of the vehicle. the failure mileage was 33,681. js | |||
| 07/18/2010 | 23000 | ||
| On a few separate occasions (approximately three) during especially hot weather, the power steering has failed while driving my 2009 mazda 3. one especially concerning instance occurred while driving on a highway in very heavy traffic. each time i have pulled over, shut the car off, and turned it back on, following the instructions in the owner's manual. this has been successful for the most part. however, on one occasion, which occurred in 100+ degree weather, the power steering did not return and the car had to be left in a parking structure to cool down. i have an appointment at the local mazda dealership to have this issue addressed and ultimately corrected. | |||
| 07/14/2010 | 21100 | ||
| Power steering has failed on my 2009 mazda 3 gt sport in 2 incidents - july 14, 2010 and august 11, 2010. in both cases, the power steering light came on and it was difficult to maneouvre the car. once i shut off the vehicle and restarted, the power steering light was no longer lit and the power steering was operational again. | |||
| 08/02/2010 | 33681 | ||
| Tl-the contact owns a 2009 mazda, mazda3. the contact was driving approximately 65 mph on the highway, proceeded into the left lane and the vehicle unexpectedly swayed from the left to right direction without engaging the steering wheel. in addition, the engine exhibited a loud roaring noise. the contact was able to gain steering control and continued. the vehicle was taken to an authorized dealer where the two front wheel ball bearings were replaced. the noise stopped after the repair was performed on the vehicle. the contact traveled at low speeds to avoid the unintended swaying movement of the vehicle. the failure mileage was 33,681. js | |||
| 07/14/2010 | 21100 | ||
| Power steering has failed on my 2009 mazda 3 gt sport in 2 incidents - july 14, 2010 and august 11, 2010. in both cases, the power steering light came on and it was difficult to maneouvre the car. once i shut off the vehicle and restarted, the power steering light was no longer lit and the power steering was operational again. | |||
| 08/02/2010 | 33681 | ||
| Tl-the contact owns a 2009 mazda, mazda3. the contact was driving approximately 65 mph on the highway, proceeded into the left lane and the vehicle unexpectedly swayed from the left to right direction without engaging the steering wheel. in addition, the engine exhibited a loud roaring noise. the contact was able to gain steering control and continued. the vehicle was taken to an authorized dealer where the two front wheel ball bearings were replaced. the noise stopped after the repair was performed on the vehicle. the contact traveled at low speeds to avoid the unintended swaying movement of the vehicle. the failure mileage was 33,681. js | |||
| 03/23/2010 | 18000 | ||
| My mazda 3 sedan lost its power steering. i was driving on a straight road and suddenly the steering wheel was difficult to maneuver. i called the dealership and they found debris in the steering fluid. they replaced the fluid, the fluid lines and other equipment to the cost of $1,400 covered by the warranty. my car is approximately 16 months old - purchased january 31, 2009. | |||
| 04/05/2010 | 17000 | ||
| I was driving my 2009 mazda3 as normal. i went to turn at a light and my power steering failed. i was able to barely compensate but almost hit a car because the steering didn't react as i expected. i pulled over and turned the car off and back on and it was reset. i called the dealer and was told this was a known problem in cracks in the tubing allowing moisture into the system that shorts out the pump and causes the failure. they told me my car was very unsafe to drive and that it would happen again if not corrected. they replaced the tubes and the pump at no cost to me but i want to know why this isn't a recall or at least been reported as a possibility to owners. this is highly unsafe and if it happened at the wrong time such as on an expressway could have led to a severe crash. i think a recall should be considered. | |||
| 02/09/2010 | 15000 | 2 | |
| Power steering goes out on 2009 mazda m3. had two occurrences, and took to dealership. auto was checked via computer and i was basically accused of being dishonest. 1 month later, while on an exit ramp the power steering again went out (car going approximately 35mph), took a picture of dashboard to eliminate being dismissed by the dealership. have another appt with service department. *tr | |||
| 06/29/2009 | 22240 | ||
| Tl*the contact owns a 2009 mazda 3. while driving 5 mph, the contact noticed that the steering wheel became very stiff and difficult to maneuver. the power steering warning light illuminated on the instrument panel. while waiting for a tow truck, the contact restarted the vehicle and the steering began to perform correctly without any failure. the vehicle was taken to the dealer and they determined that the power steering pump failed. the vehicle is currently being repaired. the dealer stated that the company that manufactured the part was no longer in business; therefore, the contact does not know when the vehicle will be ready. he is in the process of notifying the manufacturer. the failure mileage was 22,240 and current mileage was 22,270. | |||