Consumer Complaints

Fail datemilesoccurencesPurchase date
VEHICLE SPEED CONTROL
07/15/201216000
 Tl* the contact owns a 2012 mazda3. the contact stated that it was difficult to start the vehicle. after the vehicle was started and while driving 15 mph, the power steering, traction control, and anti-lock brakes failed. moments later, the accelerator pedal became unresponsive. the contact stated that the failures recurred numerous times. the vehicle was taken to the dealer for diagnosis on multiple occasions and the battery was replaced several times but the failure could not be located. the failures recurred. the vehicle was awaiting additional diagnostics. the manufacturer had not been notified. the failure mileage was 16,000 and current mileage was 20,000.
07/15/201216000
 Tl- the contact owns a 2012 mazda3. the contact stated that it was difficult to start the vehicle. after the vehicle was started and while driving 15 mph, the power steering, traction control, and anti-lock brakes failed. moments later, the accelerator pedal became unresponsive. the contact stated that the failures recurred numerous times. the vehicle was taken to the dealer for diagnosis on multiple occasions and the battery was replaced several times but the failure could not be located. the failures recurred. the vehicle was awaiting additional diagnostics. the manufacturer had not been notified. the failure mileage was 16,000 and current mileage was 20,000. mah
07/15/201216000
 Tl- the contact owns a 2012 mazda mazda3. the contact stated that it was difficult to start the vehicle. after the vehicle was started and while driving 15 mph the power steering, traction control, anti-lock brakes all failed. and moments later the accelerator pedal became unresponsive. all the failures recurred numerous times. the vehicle was taken to the dealer for diagnosis and the battery was replaced. the failures recurred. the vehicle was returned to the dealer but the cause of the failure could not be found. the failures recurred. the vehicle was returned to the dealer and the battery was changed again. the failures recurred. the vehicle was taken back to the dealer and was awaiting diagnosis. the manufacturer had not been notified. the failure mileage was 16,000 and current mileage was 20,000. dt
09/15/201210001
 My 2012 mazda 3 skyactiv hatchback with the 6 speed manual transmission is exhibiting unintended acceleration. the symptoms exhibited are consistent with multiple other reports in this system. after downshifting into 2nd or 3rd gear, or after coasting in one of those gears with the clutch disengaged, the engine revs and the car surges forward upon re-engagement of the clutch. when this occurs, the accelerator pedal is only being slightly pushed, but the car acts as if it has been pushed almost to the floor. depending on the position of the clutch pedal when this occurs, the engine will either rev to 3000 to 4000 rpm, or the car will accelerate forward until either the brake or clutch pedal is pressed. this issue has been confirmed by mazda after multiple trips to the dealership for service. upon the last visit, a data recorder was installed and recorded 7 specific unintended acceleration events between the dates of 11/13/12 and 11/20/12. according to an email i received from the district service & parts manager for district 2 of mazda north america operations (mnao) on 12/23/12, the concern found on the data recordings taken from your vehicle were found to be a pcm calibration issue. mazda corporation is working on a new calibration for the pcm with an unknown time of completion. when i requested that my vehicle be replaced with another of the same model, this was the response from the same district service & parts manager: since the calibration of the pcm is the same on a 2013 like model with a manual transmission it would not be advised to trade you into that vehicle as it could potentially exhibit the same concern depending on your driving habits and conditions. i am currently awaiting a response from mnao's mediation department regarding either replacing my car with another model, or buying back the car from me. *tr
09/15/20121000
 My 2012 mazda 3 skyactiv hatchback with the 6 speed manual transmission is exhibiting unintended acceleration. the symptoms exhibited are consistent with multiple other reports in this system. after downshifting into 2nd or 3rd gear, or after coasting in one of those gears with the clutch disengaged, the engine revs and the car surges forward upon re-engagement of the clutch. when this occurs, the accelerator pedal is only being slightly pushed, but the car acts as if it has been pushed almost to the floor. depending on the position of the clutch pedal when this occurs, the engine will either rev to 3000 to 4000 rpm, or the car will accelerate forward until either the brake or clutch pedal is pressed. this issue has been confirmed by mazda after multiple trips to the dealership for service. upon the last visit, a data recorder was installed and recorded 7 specific unintended acceleration events between the dates of 11/13/12 and 11/20/12. according to an email i received from the district service & parts manager for district 2 of mazda north america operations (mnao) on 12/23/12, the concern found on the data recordings taken from your vehicle were found to be a pcm calibration issue. mazda corporation is working on a new calibration for the pcm with an unknown time of completion. when i requested that my vehicle be replaced with another of the same model, this was the response from the same district service & parts manager: since the calibration of the pcm is the same on a 2013 like model with a manual transmission it would not be advised to trade you into that vehicle as it could potentially exhibit the same concern depending on your driving habits and conditions. i am currently awaiting a response from mnao's mediation department regarding either replacing my car with another model, or buying back the car from me.
08/07/2012100
 Approximately two or three times a week when downshifting out of a right or left hand curve or turn, my 2012 manual transmission mazda 3 hatchback will accelerate on its own. this is characterized by a varying increase of rpms: 2100 rpms to 4500 rpms, depending on the incident, and a sudden lurching or surging forward of the vehicle itself. when approaching curves or turns, at 30 or 40 mph, that do not have to be taken at a complete stop, i engage the clutch, apply the brakes, and slow the vehicle to 15-20 mph. upon coming out of the turn i shift the vehicle into second gear. when i slowly release the clutch, without depressing the gas pedal at all, the car's engine will rev, rpms will surge to as high as 4000 - 4500, and the car will lurch forward until the clutch is once again depressed. these incidents are random and are not dependent on speed, weather conditions, or location. these incidents have only been duplicated with a minimal increase of rpms and no lurching forward when a mechanic is present. these incidents can not be duplicated for the dealership at their fullest and most dangerous.
09/29/201260001
 Cruise control: pedal does not stay where it is set - it returns to a 0 mph position. this makes it uncomfortable to keep your foot resting on the proper pedal while in cruise, leading to losing of 'place'. it could be a safety issue. acceleration anomalies. when stepping on it (going straight) engine will hesitate, seem to wind up and then go, not giving you the power you need when you need it, but seconds after the fact. other times engine will accelerate unexpectedly with more power than anticipated most frequently when accelerating into a turn. seems unsafe. *tr
10/23/2012700
 Tl-the contact owns a 2012 mazda mazda3. the contact stated that when driving approximately 5 mph and pulling into her driveway the accelerator pedal got jammed and as a result the contact crashed into her garage. the driver sustained injuries to her upper back and neck. the police were not contacted. the dealer was later contacted and they offered no assistance. the manufacturer was made aware of the failure who they advised her that they would look into the issue. the vehicle was not removed from the contacts garage. the failure and current mileage was approximately 700. pmb
10/23/2012700
 Tl-the contact owns a 2012 mazda mazda 3. the contact stated that when driving approximately 5 mph and pulling into her driveway the accelerator pedal got jammed and the contact crashed into her garage. the driver received injuries to her upper back and neck. the police were not contacted and the driver did not go to the hospital. the dealer was later contacted and they offered no assistance. the manufacturer was contacted and they advised her that they would look into the issue. the vehicle was not removed from the contacts garage. the failure and current mileages were approximately 700. tb
06/22/201212001
 The vehicle will randomly and sporadically speed up and the rpms increase unexpectedly when the clutch is released after downshifting from 3rd to 2nd or 4th to 3rd. mostly from 3rd to 2nd. the vehicle really pulls forward and does not slow down when this is happening. instinct is to jump the brake, which slows the car, decreases the rpms and appears to stop the incident. this is a definite safety concern, especially with snowy, icy roads just around the corner. i have been unable to replicate this as it is sporadic. this has happened numerous times since first driving this vehicle june, 02, 2012. mileage,speed and date of occurrence entered are approximates as several incidents occurred prior to the start of documenting each one. the state and zip code entered in the address information is the closet one to me. i live in canada and have not been able to find a national site to formally lodge a complaint. *tr
06/22/20121200
 The vehicle will randomly and sporadically speed up and the rpms increase unexpectedly when the clutch is released after downshifting from 3rd to 2nd or 4th to 3rd. mostly from 3rd to 2nd. the vehicle really pulls forward and does not slow down when this is happening. instinct is to jump the brake, which slows the car, decreases the rpms and appears to stop the incident. this is a definite safety concern, especially with snowy, icy roads just around the corner. i have been unable to replicate this as ti is sporadic. this has happened numerous times since first driving this vehicle june, 02, 2012. mileage,speed and date of occurrence entered are approximates as several incidents occurred prior to the start of documenting each one. the state and zip code entered in the address information is the closet one to me. i live in canada and have not been able to find a national site to formally lodge a complaint.
09/15/2012
 Tl* the contact owns a 2012 mazda mazda3. the contact stated that while parking, the vehicle suddenly accelerated and crashed against a cement pole. a police report was not filed and no injuries were reported. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who stated that they would like to further inspect the vehicle. the vehicle was not repaired. the failure and current mileage was unknown.
09/15/2012
 Tl- the contact owns a 2012 mazda mazda3. the contact stated that while parking, the vehicle suddenly accelerated and crashed against a cement pole. a police report was not filed and no injuries were reported. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who stated that they would like to further inspect the vehicle. the vehicle was not repaired. the failure and current mileage was unknown. kmj
09/15/2012
 Tl- the contact owns a 2012 mazda 3. the contact stated that while parking, the vehicle suddenly accelerated and crash against a cement pole. a police report was not filed and no injuries were reported. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who stated that they would like to inspect the vehicle. the vehicle was not repaired. the failure and current mileage was unknown. pm

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