Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT | |||||
| 0102206 | 09/07/2007 | 0104007 | 10023313 | Front crankshaft bolt service warning. *nj | 11/14/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 07/13/2007 | 100 | ||
| Tl. the contact owns a 2007 mazda 5. the contact stated while driving 25 mph the vehicle starts to pull to the right making it difficult to control even at high speeds. the contact took the vehicle to a dealer for a wheel alignment but that did not remedied the issue. the contact has had ten wheel alignments and a sub frame alignment at the dealer and none of the repairs have remedied the issue. the alignment is causing all four tires to ware every 12,000 miles. the contact has called the manufacturer regarding a wheel alignment issue and they inform the contact to take the vehicle to a dealer. the contact stated this may cause a crash due to the bad wheel alignment and tire ware. the failure mileage was 100. jo | |||
| 12/23/2009 | 71799 | ||
| In december 2009 i was driving back from allentown airport and when i went over bumps the back of the car swayed and made a terrible knocking noise. i took it to the mazda dealer and they said it was the front bushing and the rear trailing arms. the car felt very unsafe to drive, so i had them do the work. they charged me 398.00 for a 45.00 part. i'm still having the same issue and when i contact the dealer they told me that it was probably because one of the rims were bent on my car! this is not the case. i have downloaded a service bulletin from the mazda site (no 02-001/08). i brough this bulletin to their attention and they said they did not complete this work and that i should bring in the bulletin and show it to them. my question is if the bulletin specifically indicates the problem that i reported to them on dec 2009, why didn't they perform what was suggested on the bulletin? also, not to mention my car is not under warranty any longer.......i will never buy a mazda again. i'm bringing the car back to them on 5/5/2010 and i'll keep you updated. | |||
| 01/01/2009 | 9000 | 1 | |
| Squeaky noise from the rear of the car, probably caused by suspension. from what i read online i'm not the only one having this issue. http://townhall-talk.edmunds.com/direct/view/.f0fe2da/153 http://www.mpvclub.com/tsb.php?id=189. *tr | |||
| SUSPENSION - FRONT | |||
| 01/27/2009 | 30426 | 1 | |
| Front suspension bushing when cold crack and make excessive noise. *tr | |||
| SUSPENSION - REAR | |||
| 05/11/2010 | 40000 | ||
| The rear shocks on my 2007 mazda5 have failed for the second time. the first time was in the 40,000 mile range. at the time i though it was one shock going bad, and impacting and causing the other to go bad as well. because i was out of warranty, i did not return to my mazda dealer for repair under warranty. also i did not go to them because i found a local garage that put in mazda orignal replacements at a cheaper price. however, at 89,000 miles, my rear shocks have failed again! this is both dangerous, as the rear end is unstable over bumpy roads, and very costly to do every 40 - 50,000 miles. as can be seen in your own listing of several years of mazda5 complaints, problems with the suspension, and the rear suspension in particular, are common. | |||
| 11/11/2009 | 22000 | 1 | |
| After just 24,000 miles, i had to replace the tires on my 2007 mazda5 due to cupping. with just 5,000 miles on the new tires, the same thing is happening again. when i contacted mazda regarding this, i was told it was a design flaw , and that if i didn't like the noise and the vibration from the tires, then i would just have to replace them frequently. this is not acceptable, due to the safety issues of driving on bad tires. i also can't afford $700.00+ a year for new tires. if it is a design flaw, then mazda should be responsible for fixing this issue. when my car was in for service at the dealer last week, i was told it had a vibration at about 60 miles/hour, and that i should get it aligned. took it to a local garage, and was told it was not out of alignment. vibration was not there before they worked on the car at the dealer. i have also had the car to the dealer 3 times for a noise in the back end, and they could never find anything wrong. this last time, they did find i had a leaky shock. (i actually had to tell them to look for it after having the car in a neighborhood garage, and they found it. have been told by the same neighborhood garage that my rotors are bad and need replaced, but mazda felt they only needed to be machined. *tr | |||