Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 0500204 | 04/16/2004 | 10006986 | Cracking of the a/t gear indicator lettering plate. models to include are mazda protege5 2001-2003. *tt | 05/21/2004 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 06012004 | 06/01/2004 | 10013965 | Programmable module installation. ( 2004 mazda b series) *jb | 04/27/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 06/01/2004 | 19000 | 7 | 08/29/2002 |
| Problems with tire equipment on the 2002 mazda protege 5. *mr there was difficulty with placing suitcases or boxes into the trunk of this type of vehicle, the cd player skipped, the transmission displayed a loud clunk noise, there was a spare tire problem, there was a nail in the tire which could not be repaired because it was located too close to the edge of the tire, 50% of tread remained, and there was evidence that the wheel needed to have five holes for bolts (spare wheel), and the brakes had 50% remaining. the consumer requested that a memorandum be sent to all mazda dealers explaining the problem, ensure that one or two replacement tires should be stocked due to the extreme difficulties in locating the correct information of the tire and wheel. *sc *jb | |||
| 03/21/2003 | 1 | ||
| Consumer concerned about the noise that the vehicles transmission made. he stated that the noise was so loud that it gave him and anyone that rode with him a headache. he also says that the dealer does not know how to stop the noise. he stated he was having a problem with trying to get it fixed since there was no recall. *nlm the consumer stated that the noise is mostly noticeable at the speed of 45 mph and higher. the mazda repair information stated that the whine noise is a result of a resonance the is generated at varying levels between the primary and secondary gears and does not affect the use, safety or value of the vehicle. scc | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 09/06/2007 | 77000 | 1 | 07/01/2003 |
| Tl*the contact owns a 2002 mazda protege. while performing an emissions inspection, the dealer noticed a leak caused by a faulty transmission seal and stated that it was a defect. the vehicle has not been repaired. the current and failure mileages were 77,000. | |||
| 11/20/2005 | 61000 | 1 | 10/20/2003 |
| My 2002 mazda protege has 61,000. the transmission has completely gone out on it. when i called the dealer to inquire if this was 'normal' because i had only once before had to replace a transmission at 120,000 she said, oh yeah we get them all the time. then wanted to charge me $4,500 to fix it. i went into the mazda dealer to try and replace the said car and i told him about my situation and he also said, yeah, 61,000 miles, just after the warranty expires, they timed that right. i can not believe the transmission has gone out so soon. *nm | |||
| 06/01/2006 | 40000 | 25 | 04/01/2002 |
| Automatic transmission:there are two serious problems with the transmission which are potentially very dangerous. 1)when shifted into drive the transmission frequently fails to engage. depressing the accelerator from a stop results in a racing engine and almost no forward movement. this is extremely dangerous when pulling onto a high-speed interstate highway with other cars behind and around you. dealer mechanics offer explanations such as not really a problem, drive it like it is. this dealer had the car for over a week. another dealer (suggested by mazda after contacting them) says we need to replace the transmission at our expense. this problem is worsening. 2)overdrive warning light on dash blinks on with no apparent reason. while this situation exists, the transmission seems locked in high gear. accelerating from a stop is once again a difficult and dangerous experience. *jb | |||
| 09/06/2005 | 61000 | 1 | 07/06/2003 |
| I have a 2002 mazda protege lx with 61,000 miles on it. recently my transmission failed and had to fix it with aamoco. total bill, $2500. i realized the problem when i drove the car it wouldn't shift. it acted like i was driving in neutral. mazda refused to take care of the problem and now i'm stuck with a have safe half reliable car. this is very dangerous because if your driving on a highway and you can't accelerate it creates a very scary dangerous problem. *jb | |||
| 10/26/2004 | 1 | 10/12/2002 | |
| 2002 mazda protege was involved in a head on collision at 30 mph yet the air bags did not deploy.*mr the consumer sustained two slipped disk in her back. after the vehicle's body damage was repaired the vehicle was taken to the dealer to have the air bags tested but the dealer refused to test the air bag. the indicated that as long as the air bag light wasn't on that everything was fine. the radio switches stations on it's own. the seat belt light did not illuminate when the car was started. the transmission failed 9/7/2004, 40561 miles. the vehicle alignment wont hold. the brakes have been replaced three times due to noise. | |||
| 02/01/2002 | 1000 | 1 | 01/22/2002 |
| We purchased a mazda protege5 in january of 2002. within a very short time, (~1000 miles, maybe less), we noticed a high pitched whining noise. this noise occurs between 50 and 75 miles per hour on average. we brought the vehicle in to mazda, and a mechanic immediately tied the problem to the transmission. so, in very short order, they replaced our transmission, (which worried me a little). unfortunately, this did not correct the problem, so we complained once more, and within a week or two mazda apparently released a bulletin which releases them of all responsibility. this bulletin apparently states that the whining noise associated with certain mazda protege5 vehicles is merely a vibration in the engine and will not affect the integrity of the vehicle or its resale value. i would like to suggest that i certainly would not buy an otherwise pristine vehicle if it whined every time i got on the freeway...i have to turn my radio up quite loud just to drown it out!!! mazda will do nothing for us, which is sad, because i have enjoyed owning this and other vehicles, but will not necessarily consider buying another. *ak | |||
| 03/20/2004 | 34000 | 1 | 03/02/2002 |
| Transmission was slipping at higher gears on sat. (03/20). would race to high rpm's as though looking for another gear. husband took to service this morning. problem became worse as he drove to dealership. would thunk into gear, would race to high rpm's at 35-45 mph. when arrived at dealership, they checked and confirmed that the transmission has failed. car was bought new and only has 34,000 miles on it. *ak | |||
| 10/28/2003 | 15000 | 1 | |
| While driving automatic transmission didn't shift properly, none of the gears worked. dealer inspected vehicle several times, and could not duplicate or correct the problem.*ak | |||
| 07/02/2003 | 17000 | 1 | 10/17/2001 |
| There is a distinct transmission whine/squeal that occurs when the car accelerates beyond 50 mph. this began to occur after about 17000 miles. it was not present when i purchased the car. mazda claims this is 'normal' and caused by the resonance of parts which occurs once the engine has been broken in. this information was never disclosed to me when purchasing the vehicle and i feel it is bizarre that a new car would have such an inherent flaw that mazda feels is normal and that customers accept the noise factor once the car is 'broken in'.*ak | |||
| 8934 | 1 | ||
| When driving at any speed especailly high, vehicle lets off a very high pitch noise. noise is very destracting while driving and consumer has gotten headaches as a result. *ak | |||
| 08/10/2002 | 500 | 0 | 08/31/2002 |
| We purchased a new 2002 mazda protege lx in 08/2002. within days we were having problems with the transmission. sometimes just hesitation in acceleration and shifting. frequent failure to shift at all or failure to shift for prolonged intervals (sometimes miles). occasional slamming into gear and car lurching forward. we have had 3 incidents that almost lead to accidents. we have had car in for repairs on 5 separate occasions, but dealer said they could not find anything wrong. letter of notification of defect to manufacturer sent to mazda corporate on 3/22/03. car was taken into dealer for final chance to repair. dealer still says they can find nothing wrong. we purchased a 2nd mazda protege lx at the same time, and we have had no problems with its transmission and it shifts smoothly and properly. even though this is a dangerous and potentially life threatening issue and this car is clearly a lemon, mazda has done nothing to replace this car. *nlm | |||
| 03/29/2002 | 1 | 12/01/2001 | |
| Transmission locked up while trying to shift to 5th gear, vehicle stalled while going through an intersection near a quarry, had to pull the emergency brake to stop vehicle, almost went into a ditch. *ak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 08/26/2005 | 1 | 08/23/2005 | |
| Dt: contact states while shifting gears the pedal goes all the way to the floor. the vehicle is still under warranty.*ak updated 02/08/07. *jb | |||