Mazda Protege 5 2002
Model Protege 5 made in 2002 by Mazda got 33 consumer complains as well as 1 recall. Consumer complaints with reference, among others things, to air bags and electrical system. There was one recall concerning exterior lighting .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EXTERIOR LIGHTING | ||||||||||||||||
| 06E064000 | TRADESONIC | E (Equipment) | 4029 | OVSC | MAZDA MOTOR CORP | 07/17/2006 | 07/17/2006 | 571 | 108 | |||||||
| Defect Summary | Certain tradesonic combination lamps sold as replacement lamps for use on the above listed passenger vehicles. combination lamps not equipped with amber side reflectors fail to conform with the requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment. | |||||||||||||||
| Consequence Summary | Lack of amber side reflectors in the lamps will decrease lighting visibility to other drivers and may possibly result in a vehicle crash. | |||||||||||||||
| Corrective Summary | Tradesonic will notify owners and replace the lamps free of charge. the recall is expected to begin during july 2006. owners may contact tradesonic at 626-934-8884. | |||||||||||||||
| Notes | This recall only pertains to tradesonic aftermarket lamps and has no relation to any original equipment installed on the listed passenger vehicles.for more information on the lamp model numbers, click on document search and view document titled | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||
| 12/17/2007 | 42000 | 1 | 07/17/2002 |
| (1) blinking airbag indicator light of mazda protege 5 - 2002 (2) diagnostic test performed ($116.) told of faulty passenger seat side airbag (3) dealership disconnected seat, told entire seat must be replaced at the cost of an est.$800 *tr | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/17/2007 | 42000 | 1 | 07/17/2002 |
| (1) blinking airbag indicator light of mazda protege 5 - 2002 (2) diagnostic test performed ($116.) told of faulty passenger seat side airbag (3) dealership disconnected seat, told entire seat must be replaced at the cost of an est.$800 *tr | |||
| ELECTRICAL SYSTEM | |||
| 12/15/2010 | 113586 | ||
| 2002 protege5 heater fan switch malfunctioned and melted plug and switch almost caused a fire but it was smoking when it fried and caused the 4th speed of the fan not to work i had to splice a new plug in to fix the issue and to keep it from catching fire i have pictures if needed | |||
| 02/05/2008 | 10 | 01/22/2008 | |
| On january 22, 2008 i brought a mazda pretege5 year 2002 58,000 miles $ 12,000.00 from city world 3305 boston road bronx, new york 10469 (718) 655-7000. the sale managers told me this car is excellent for me. ?nice, good and everything so i settle for the mazda pretege5.? however, since i brought the car i find myself going to the used automobile dealer every other day because there a problem with the car. during the week i got to sexually harassed, by sales individual, they were touching me. first, sun roof all of a sudden stops working. brought it to toyota service in the bronx. they told me two days later they don't have the budgetary parts. i miss my class that weekend because i didn't have a car to get to class. secondly, the car was getting over heating all of a sudden. i don't know why, i don't even drive much school and work is 10 minutes away from each other. i brought the car because i have a class at dobbs ferry. thirdly, today february 05, 2008 the car couldn't start next to my job in nereid avenue, so i called them, they told me to call the towing guy i call them. the towing guy told me my tire is flat. my point is i only brought the car for two weeks now. i only drive for two days only in general. most of the time they have the car in their possession. i am paying insurance for the car, when i don't even drive it. why that have to happen to me. i m a student trying to get by in school. i am a single woman all alone trying to survive. i don't have anyone to call to generously help me. can someone please help me? now the car dealer place refuses to do anything. i told them. i cannot drive the car anymore. they refuse to talk to me. they give me a run around. please, i can't take this anymore i work at night trying to make a decent living. i presently work with the mentally retarded children, and i do not have to come to the car dealer place every other day, because their something wrong with the car, it just not fair. *tr | |||
| ENGINE AND ENGINE COOLING | |||
| 09/24/2008 | 1 | ||
| I have been working on this car for maybe 2 years and the last few months it has been misfiring on cylinder 3. it seems that many other people have had this problem but cant seem to figure it out. i have replaced everything that had to do with electrical and now i think it might be something to do with the fuel injectors. also the seat belt would stay locked for about 10 minutes or so. *tr | |||
| FUEL SYSTEM, GASOLINE | |||
| 09/24/2008 | 1 | ||
| I have been working on this car for maybe 2 years and the last few months it has been misfiring on cylinder 3. it seems that many other people have had this problem but cant seem to figure it out. i have replaced everything that had to do with electrical and now i think it might be something to do with the fuel injectors. also the seat belt would stay locked for about 10 minutes or so. *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY | |||
| 08/29/2007 | 88472 | 1 | 07/13/2002 |
| Fuel is leaking from the top of the fuel tank/sender unit into the back seat of my mazda protege5. given an ignition source, this is a fire hazard. this failure resulted in a recall in the mazda6, 2003 model year. mazda refuses to fix under warranty in my vehicle. cost to repair is over $900. i am looking for a used replacement tank. i feel mazda should replace the tank under warranty because it is a safety hazard and a known problem. *jb | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 06/24/2009 | 62502 | 1 | 01/12/2004 |
| Tl*the contact owns a 2002 mazda protege 5. the contact smelled a strong odor of gasoline coming from her vehicle. she took the vehicle to a local repair shop and was informed that the retaining bracket in the fuel tank was corroded. the corrosion punctured holes in the sending unit and caused fuel leakage. the contact is in the process of having the vehicle repaired. she filed a complaint with the manufacturer. the failure and current mileages were 62,502 updated 08/04/09. *lj updated 08/06/09.*jb | |||
| 10/11/2007 | 63000 | 1 | 06/01/2001 |
| 2002 mazda protege i bought new. now about 64,000 miles. never been wrecked. in 09/07 i started to smell gas. my mechanic said it was a defective gas tank. since the defect was most likely a problem w/ the manufacturing of the vehicle, it was suggested i get in touch with the dealer & mazda to let them know & discuss possible solutions. i spoke with a rep at the dealership twice & he was extremely disrespectful. he did not offer to help in any manner & showed no concern for my safety or the safety of the car. he refused to even look at it. he repeatedly told me it was too old. i requested that a mazda rep look at the vehicle to which he said he would call them. he called me back saying that he spoke with mazda & they too said they would do nothing. i spoke with mazda twice on the phone. again they offered no help nor any concern for my safety or the safety of the vehicle. she stated that there were no recalls, no lemon law, and that the vehicle was simply too old to do anything. again, i requested that a rep please look at the vehicle & again they refused saything there was nothing they could do. i am currently scheduled to get the gas tank, fuel pump, etc. replaced later this week as the vehicle is unsafe to drive. i have done regular maintenance since i bought the vehicle (i.e. tune ups, oil changes, brakes, tires, etc.). through no fault of my own, i am now responsible for replacing the gas tank. i am extremely upset with mazda & their lack of concern, their awful customer service, and their general disregard for my safety & the safety of the vehicle. it is my belief that the problem with the gas tank is a manufacturer's defect & that they should have taken some responsibility and/or own up to it and at least have a qualified mazda professional look at the car to provide an explanation. i will never purchase a mazda again. i want to make others aware of how mazda treated me & that there could be a real safety concern with the manufacturing of their vehicles. *tr | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 03/30/2008 | 81000 | 1 | 07/15/2002 |
| The hydraulic arm broke and snapped off at the metal ball joint suddenly slamming the hatch door on my 2002 mazda protege 5 closed. fortunately, my son and i had just stepped back from the rear of the vehicle when this happened. had either one of us still been retrieving items from the back of the car, i believe we would have been seriously injured. *tr | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 02/19/2008 | 72200 | 2 | 11/20/2005 |
| 2002 mazda protege5 was being driven at speed no greater than 40 mph and the automatic transmission would not shift past 3rd gear. had car towed to local dealership where i was informed the transmission failed and would have to be replaced. the car only has 72,200 miles on it. in november 2006 the engine coil for cylinders 2 and 3 had an internal failure which flooded the spark plugs and made the car inoperable at that time as well. i am currently waiting to see if extended warranty will cover what i am sure will be a rebuilt transmission which if the same kind as already in the vehicle will most likely fail again. *tr | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 07/01/2004 | 1 | ||
| I purchased a used 2002 mazda protege 5 about 3 months ago. the 5th gear started popping out of gear about a month later, then acts like it is in neutral when you put it in 5th gear. i was told i need a new transmission for about $2500. this should not be happening on this new of a car. i have read many other reviews and complaints, it seems like it is a pretty common occurrence, why isn't a recall being made? | |||
| SEAT BELTS | |||
| 09/24/2008 | 1 | ||
| I have been working on this car for maybe 2 years and the last few months it has been misfiring on cylinder 3. it seems that many other people have had this problem but cant seem to figure it out. i have replaced everything that had to do with electrical and now i think it might be something to do with the fuel injectors. also the seat belt would stay locked for about 10 minutes or so. *tr | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 01/16/2007 | 61000 | 1 | 08/30/2002 |
| Seat belt failed to release upon pressing the release button. after about 10 minutes of trying it finally released itself. once free the seat belt no longer would work. had there been a fire i would not of been able to get out in time. *nm | |||
| STEERING | |||
| 12/09/2010 | 97000 | ||
| 2002 mazda power steering pump failures. pump has been replaced twice, now on its 3rd unit.. car, a 2002 mazda protege5 has approx. 102,000 miles on it. first failure was a complete failure with loss of steering with no warning noticed. 2nd pump leak was determined by mechanic causing erratic steering problems. first pump (on car when new) failed at 87,000 miles, 2nd occrred some 10,000 miles later. the third pump has only 3k miles and no way of telling how long it will last. mazda denies all responsibility. pumps has been replaced 2x and on its third pump on this car. old part not likely available. mazda told owner they have had no problems (ever?) with power steering pumps, a lie. check internet for power steering pump failures. currently recalling 500,000 power steering pumps on other years. believe they have not admitted their complete problems on these units to this date. | |||
| 02/07/2007 | 79000 | 1 | 09/01/2002 |
| On 2/7/2007 had a 15 mile highway ride, then proceeded three city blocks to park after exiting the highway. place the stick shift in reverse to parallel park however no power steering available. inevitably had to struggle with steering wheel to force the car into a parked position. upon returning to the car within about 10 mins the problem seemed to self correct. however, the return 15 mile highway trip proved that the problem was not resolved when a right turn was made into a business complex -- the power steering failed. according to the mechanic, a seal needed to be replaced on a pump. that same day as the incident, the car was taken to the mechanic who could not repair it the same day because the part was on backorder at the dealership until 2/19/2007. the mechanic stated that when a part is on backorder, it typically indicates that there is a systemic problem with the part. this in addition to the mechanic stating that this is not a typical problem that should be found on a vehicle, along with the fact that the miles on my vehicle are principally from highway travel (indicating less wear and the car) are the key factors that made me consider recommending this as a potential issue. additionally, although there is heavy rush-hour traffic in the washington dc area, i am not often affected by this which also reduced the wear-and-tear on the car. *jb | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 01/01/1901 | 1 | ||
| 2002 mazda protege 5 hydraulic arm on the hatch door broke off. consumer states that the hatch door instantly slammed down . she or her son could have been seriously injured if standing a little closer to the vehicle. *nj | |||
| 02/10/2008 | 91000 | 2 | 08/15/2002 |
| Rear hatch/lift gate props fail when lift gate/hatch is opened resulting in concussion as lift gate/hatch hits one in head. this has happened to us as each stay prop fails independently. luckily none of our children were under the hatch/lift gate. madza part numbers are: b25r-62-620c and b25r-63-620c. *tr | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 02/05/2008 | 10 | 01/22/2008 | |
| On january 22, 2008 i brought a mazda pretege5 year 2002 58,000 miles $ 12,000.00 from city world 3305 boston road bronx, new york 10469 (718) 655-7000. the sale managers told me this car is excellent for me. ?nice, good and everything so i settle for the mazda pretege5.? however, since i brought the car i find myself going to the used automobile dealer every other day because there a problem with the car. during the week i got to sexually harassed, by sales individual, they were touching me. first, sun roof all of a sudden stops working. brought it to toyota service in the bronx. they told me two days later they don't have the budgetary parts. i miss my class that weekend because i didn't have a car to get to class. secondly, the car was getting over heating all of a sudden. i don't know why, i don't even drive much school and work is 10 minutes away from each other. i brought the car because i have a class at dobbs ferry. thirdly, today february 05, 2008 the car couldn't start next to my job in nereid avenue, so i called them, they told me to call the towing guy i call them. the towing guy told me my tire is flat. my point is i only brought the car for two weeks now. i only drive for two days only in general. most of the time they have the car in their possession. i am paying insurance for the car, when i don't even drive it. why that have to happen to me. i m a student trying to get by in school. i am a single woman all alone trying to survive. i don't have anyone to call to generously help me. can someone please help me? now the car dealer place refuses to do anything. i told them. i cannot drive the car anymore. they refuse to talk to me. they give me a run around. please, i can't take this anymore i work at night trying to make a decent living. i presently work with the mentally retarded children, and i do not have to come to the car dealer place every other day, because their something wrong with the car, it just not fair. *tr | |||
| TIRES | |||
| 04/10/2012 | 103248 | ||
| Tire: firehawk gt bl 205/50r16 87v 50k mile tire. tread separation with only 13,582 miles on the tire. the vehicle was parked when the tire was observed to be flat. attempts to inflate failed. removed tire and noticed two places on the inward side where tread was separating - one spot was just over an inch and the other was just under an inch. full set (4) originally purchased at firestone complete auto care store, which is where the failed tire was taken the following morning. tire has since been discontinued and was replaced by a falken ziex 912 bl 205/50r16 87v 40k mile tire. had other tires inspected for same issues the next day - service representative states the other three tires do not show any signs of the problem. based on tread depth, warranty covered close to 90% of replacement tire. in the two weeks since, the replacement tire appears to be fine - no observable mis-match issues. | |||
| 02/05/2008 | 10 | 01/22/2008 | |
| On january 22, 2008 i brought a mazda pretege5 year 2002 58,000 miles $ 12,000.00 from city world 3305 boston road bronx, new york 10469 (718) 655-7000. the sale managers told me this car is excellent for me. ?nice, good and everything so i settle for the mazda pretege5.? however, since i brought the car i find myself going to the used automobile dealer every other day because there a problem with the car. during the week i got to sexually harassed, by sales individual, they were touching me. first, sun roof all of a sudden stops working. brought it to toyota service in the bronx. they told me two days later they don't have the budgetary parts. i miss my class that weekend because i didn't have a car to get to class. secondly, the car was getting over heating all of a sudden. i don't know why, i don't even drive much school and work is 10 minutes away from each other. i brought the car because i have a class at dobbs ferry. thirdly, today february 05, 2008 the car couldn't start next to my job in nereid avenue, so i called them, they told me to call the towing guy i call them. the towing guy told me my tire is flat. my point is i only brought the car for two weeks now. i only drive for two days only in general. most of the time they have the car in their possession. i am paying insurance for the car, when i don't even drive it. why that have to happen to me. i m a student trying to get by in school. i am a single woman all alone trying to survive. i don't have anyone to call to generously help me. can someone please help me? now the car dealer place refuses to do anything. i told them. i cannot drive the car anymore. they refuse to talk to me. they give me a run around. please, i can't take this anymore i work at night trying to make a decent living. i presently work with the mentally retarded children, and i do not have to come to the car dealer place every other day, because their something wrong with the car, it just not fair. *tr | |||
| 07/20/2007 | 1 | ||
| The tire was six weeks old and blew up for no reason while driving 60 mph on a highway. dunlop and tires plus refused to honor a warranty because we could not return the entire tire to them. the tire was blown into 2 inch pieces and all over the highway. perhaps they are suggesting that we should have risked our lives running around the highway picking up the pieces. i am of the opinion that our lives were put into enough danger due the defective tire dunlop made. *tr | |||
| TIRES - TREAD/BELT | |||
| 09/18/2007 | 47290 | 1 | |
| Tl*the contact owns a 2002 mazda protege 5. the vehicle has kumho (p195/55r15) tires. while at the dealer for regularly scheduled maintenance, the contact was informed that she needed a new tire. the dealer noticed a split and wear on the inside tread of the tire. she does not know if the other tires have the same failure as well. the purchase date was unknown. the tire failure mileage was 19,022. the vehicle current and failure mileages were 47,290. | |||
| WHEELS | |||
| 02/21/2012 | |||
| I was driving on 905 west, close to the 805 n exit, and the road was broken. there was a hole on the road and my car's tire exploted when i drove by it. my car's alignment is lost. i almost had an accident because of it. unfortunately i didn't have a good spare tire so i had to drive to my house with the exploted tire, and since it happened at 10pm i will have to miss work to fix it, and buy a new tire. | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| MI | ANN ARBOR | 48103 | CARTER'S AUTO SERVICE | 734-665-5205 |
| NJ | TURNERSVILLE | MAZDA BLACKWOOD | ||
| NJ | WAYNE | 07470 | WAYNE MAZDA | 9736460333 |
| NY | BRONX | 10469 | CITY WORLD | 7186557000 |
| OH | ALLIANCE | MONTROSE FORD LINCOLN MERCURY | (800) 398-5697 | |
| OH | COLUMBUS | 43235 | BYERS MAZDA | 1-800-770-5343 |
| OH | DUBLIN | 43016 | BYERS MAZDA SUBARU | (614) 792-2455 |
| OR | MEDFORD | 97501 | HERITAGE MOTORS |