Mercedes Benz 320 2002
Model 320 made in 2002 by Mercedes Benz got 20 consumer complains as well as 1 service bulletin. Consumer complaints with reference, among others things, to communications and electrical system. Technical service bulletines regarding air bags.
Model 2002
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| SB-91-60-193 | 06/11/2010 | 10034306 | Mercedes: airbag durability and reliability. air bag srs control module (n2/2) does not have a set shelf life and will normally be reliable for the life of a vehicle. with 164, 216 221, 251 and newer, the airbag control unit can be reset | 11/01/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| COMMUNICATIONS - HORN ASSEMBLY | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| ELECTRICAL SYSTEM | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| 05/01/2002 | 5 | 11/01/2001 | |
| 2nd car, same complaints. first car was addmitted to be a lemon by dealer. they gave me a new vehicle at that time. i thought this would be ok but, new car has same problems. windows do not stay up when you press button for them to close. all electrical components on both cars have completely failed and turned off while driving car on freeway. lights, gauges, signals, everything went out. extremely dangerous!! repaeted problems with windows. has been witnessed by technicians and they have tried to repair. the problems are getting worse. i took the first car in 14 times before they did anything about it. i have taken this car in 5 times, had attorney write letters, and have told manager dwane sanders of my problems. they have yet to respond to anyone on my end of things. please help asap!!! mr | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 04/01/2004 | 30000 | 1 | 03/10/2002 |
| The consumer stated the vehicle burned an excessive amount oil. *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| EXTERIOR LIGHTING - BRAKE LIGHTS - SWITCH | |||
| 12/09/2006 | 1 | ||
| I purchased a used 2002 ml 320 from suncoast auto credit union in punta gorda, florida in the fall 2006. once the vehicle came of the lot it was fine in the beginning; however, the bas/esp continues to come on every two to three months. this prevents me from moving the gear shift from park to drive also the brake lights are not working (on or off when pressing on the brake pad),and when it does come on when i am driving at night other drivers cannot see any brake lights at all which puts my family and i in a safety situation or safety hazard which has occurred many times while driving. at first, i took it to napa on metro parkway in fort myers which they replaced the brake light switch and then two months to three months later the vehicle was taken back for the same situation. they replaced the switch and said the brake light switch they received was from mercedes benz. in the spring 2007 the same situation occurred and took it to mercedes benz of fort myers and they also replaced the switch as well. however, mercedes of fort myers changed and followed orders from corporate on what to do but to no avail.this has been an ongoing issue since the purchased of the ml320. currently, october 1, 2009 the vehicle is at mercedes at fort myers for the same issue. my wife and i have contacted mercedes customer complaint with this issue but we feel enough is not being done to resolve. the situation began in the month of december 9, 2006 and continues presently which i have indicated. other drivers came close to crashing into me due to no brakes lights. my wife and i feel that we purchased a used vehicle that is considered to be a lemon that had about seventy two plus thousand miles on it. this is a very dangerous situation, and my wife and i would appreciate it if you can investigate this situation. please respond as soon as possible. *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 10/21/2003 | 4 | 05/28/2002 | |
| Seat does not return to the preset position with key activation. *ak | |||
| SEATS - FRONT ASSEMBLY - RECLINER | |||
| 06/12/2003 | 3 | 05/31/2003 | |
| Problems with vehicle's wiper blades, seat settings, steering pump. *mr dealer notified. *cb | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 12/09/2006 | 1 | ||
| I purchased a used 2002 ml 320 from suncoast auto credit union in punta gorda, florida in the fall 2006. once the vehicle came of the lot it was fine in the beginning; however, the bas/esp continues to come on every two to three months. this prevents me from moving the gear shift from park to drive also the brake lights are not working (on or off when pressing on the brake pad),and when it does come on when i am driving at night other drivers cannot see any brake lights at all which puts my family and i in a safety situation or safety hazard which has occurred many times while driving. at first, i took it to napa on metro parkway in fort myers which they replaced the brake light switch and then two months to three months later the vehicle was taken back for the same situation. they replaced the switch and said the brake light switch they received was from mercedes benz. in the spring 2007 the same situation occurred and took it to mercedes benz of fort myers and they also replaced the switch as well. however, mercedes of fort myers changed and followed orders from corporate on what to do but to no avail.this has been an ongoing issue since the purchased of the ml320. currently, october 1, 2009 the vehicle is at mercedes at fort myers for the same issue. my wife and i have contacted mercedes customer complaint with this issue but we feel enough is not being done to resolve. the situation began in the month of december 9, 2006 and continues presently which i have indicated. other drivers came close to crashing into me due to no brakes lights. my wife and i feel that we purchased a used vehicle that is considered to be a lemon that had about seventy two plus thousand miles on it. this is a very dangerous situation, and my wife and i would appreciate it if you can investigate this situation. please respond as soon as possible. *tr | |||
| STEERING | |||
| 02/21/2009 | 47631 | ||
| Tl*the contact owns a 2002 mercedes benz 320. in november of 2008, the contact received a recall notice for nhtsa campaign id number 03v121000 (steering:hydraulic power assist:hose, piping, and connections) and took her vehicle to the dealer. the dealer installed a new hose clamp on the power steering hose to the power steering cooler. one month later, she heard a loud noise. she went to the nearest mechanic and was informed that the power steering fluid was completely dry and the power steering pump was damaged. one week later, the contact received a second recall notice for nhtsa campaign id number 08v465000 (steering:hydraulic power assist:hose, piping, and connections), which requested that she bring her vehicle back for repair. the first repair may not have sufficiently prevented a future leakage or failure of the power steering hose connection. when the contact returned to the dealer, she was informed that the pump was leaking and that a new pump was needed. the dealer would not repair the pump unless it was at the contact's expense. she stated that the dealer created the issue in the first place; therefore, they should pay for the new pump. the manufacturer stated that the pump was not covered under the recall, so the contact would have to pay for the pump replacement. the failure mileage was 47,631. | |||
| 10/09/2008 | 79000 | ||
| Tl*the contact owns a 2002 mercedes benz ml 320. while parked in the contact's driveway, after severe rain, water leaked approximately four inches above the openings of the passenger and driver's side rear interior doors. in addition, there was power steering fluid leakage. the vehicle was taken to an authorized dealer and they stated that the failure was related to the power steering hose. the technician added additional power steering fluid into the reservoir, which was extremely low. the contact stated that the powering steering fluid level was being monitored in the vehicle. the vehicle has not been repaired for the failures. the failure and current mileages were 79,000. | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 06/12/2003 | 3 | 05/31/2003 | |
| Problems with vehicle's wiper blades, seat settings, steering pump. *mr dealer notified. *cb | |||
| STRUCTURE | |||
| 10/09/2008 | 79000 | ||
| Tl*the contact owns a 2002 mercedes benz ml 320. while parked in the contact's driveway, after severe rain, water leaked approximately four inches above the openings of the passenger and driver's side rear interior doors. in addition, there was power steering fluid leakage. the vehicle was taken to an authorized dealer and they stated that the failure was related to the power steering hose. the technician added additional power steering fluid into the reservoir, which was extremely low. the contact stated that the powering steering fluid level was being monitored in the vehicle. the vehicle has not been repaired for the failures. the failure and current mileages were 79,000. | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| TIRES | |||
| 06/12/2004 | 7500 | 1 | 01/02/2002 |
| I was driving car with continental conti touring tires (size 205/65r16) at speed of about 60 miles an hour. suddenly right rear tire blew up. on inspection there was no puncture and sidewall of the tire had blown up. continental indicated that cause of the blow out was undetermined and they are not responsible.*ak | |||
| 02/17/2003 | 1 | 09/01/2002 | |
| Spontaneous rupture of continental radial tire.*jb | |||
| VISIBILITY - WINDSHIELD | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 11/04/2004 | 1088 | 12 | 02/28/2002 |
| The consumer stated that on rainy days the visibility would become difficult. *ak there was a failure in computer chips, the problem persisted with the poor visibility of the windshield, horn failure, interior and exterior light failure, stalling, catalytic converter rattling, inoperative washer jets, broken glove box, noise in the rear of the vehicle, faulty fuel pump, loud whining noise form under the seat, and a whirring noise was coming from the center vents. *sc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 06/12/2003 | 3 | 05/31/2003 | |
| Problems with vehicle's wiper blades, seat settings, steering pump. *mr dealer notified. *cb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| AR | LITTLE ROCK | RIVERDALE? MERCEDES | ||
| CA | PLEASANON | 94588 | MB OF PLEASANTON | |
| CA | SANTA ROSA | SMOTHERS EUROPEAN | ||
| NJ | PARAMUS | 07652 | PRESTIGE MOTORS, INC. | 201 265 7800 |