Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 12/05/2012 | 110000 | 1 | |
| I was driving down the road and noticed the front end drop and the car was not handling right. i drove the car to the repair shop and had asked them to look at the shocks. that's when i was informed that the coil spring mount was cracked and was separating from the frame, i was also informed the passenger side was not much better... they said it was due to a rust issue although the car was stored winters. very disappointing.. i will attempt to have this repair cost covered by mercedes if not after reading the other complaints, i will never purchase another mercedes..nor will i allow anyone else i know make this mistake. *tr | |||
| 12/05/2012 | 110000 | ||
| I was driving down the road and noticed the front end drop and the car was not handling right. i drove the car to the repair shop and had asked them to look at the shocks. thats when i was informed that the coil spring mount was cracked and was seperating from the frame, i was also informed the passenger side was not much better... they said it was due to a rust issue althought the car was stored winters. very disappointing.. i will attempt to have this repair cost covered by mercedes if not after reading the other complaints, i will never purchase another mercedes..nor will i allow anyone else i know make this mistake. | |||
| SUSPENSION - FRONT | |||
| 07/29/2009 | 149000 | 1 | |
| The driver's side upper coil-spring mount tore away from the body structure, ejecting the coil spring and bushing, collapsing the front suspension and rendering the car immobile. the car was parked at the time so no collision. if the car was moving at the time of the failure there would be no way to steer it. due to estimated repair cost of $1500-2000 versus resale value, the car was sold as-is and towed away. *tr | |||
| 08/29/2008 | 150000 | 1 | 12/01/1997 |
| Tl*the contact owns a 1998 mercedes benz c230. while driving 10 mph, the upper spring perch (where the coil spring connected to the body of the vehicle) completely dislodged. the entire driver side suspension collapsed on the vehicle. he was able to maneuver the vehicle to the side of the road and it was towed to an independent mechanic. the mechanic stated that the suspension failed due to rust. the failure and current mileages were less than 150,000. updated 11/25/08. *lj updated 11/25/08. *jb | |||
| 07/27/2008 | 133000 | ||
| While driving on rte 50 in virginia, the front spring housing collaped and the coiled spring came off onto the road. the dealer said it was caused by metal fatigue of the brace that holds the springs onto the frame. it was a very dangerous situation as the car had to be driven to the side of the road immediately. this was the first time that this happened to the vehicle, though the repairer said that this has happened previously on mecredes benzes and that there was a recall in canada for this same defect. the car was repaired - two new braces were welded to the frame and shocks were replaced that were damaged due to the defect. | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 08/08/2008 | 58000 | 1 | |
| On friday, august 8, 2008, while driving home from work through a residential neighborhood at approximately 20-25 mph. my left front coil spring fell completely off my car! the front end dropped, i temporarily lost control of the car, and the spring went into the road, causing a road hazard for any on-coming vehicle (thankfully there were none). i was notified by the mechanic at my garage that this is somewhat of a common occurrence with this vehicle (mercedes benz c230) and that they have been attempting to get mercedes to recall the mounting piece for this spring (which rusted) for some time with no success. is mercedes waiting for a fatality before accepting the seriousness of this defect? no doubt if i had been on the interstate traveling at 55-60 mph i would have been one of those fatalities (as well as other motorists in the vicinity). please post this defect and try to get as many mercedes owners as possible acquainted with this defect so that they can have this mounting piece inspected before disaster strikes! this part should definitely be recalled and replaced in any car in which it is installed. the spring, mount, and broken tie rod had to be replaced at a cost of $1,400. *tr | |||
| 07/24/2007 | 68000 | 1 | 11/01/2002 |
| Tl*the contact owns a 1998 mercedes benz c230. the contact stated that the front suspension on the left and right side coil springs has failed. he took the vehicle in to be serviced and the technician confirmed the failure. the dealer and the manufacturer have not yet been notified. the contact stated that the coil springs were replaced due to the severe safety concern. he has the defective coil springs for proof. the cost of the repairs was $434. the current and failure mileages were 68,000. | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - HANGER,BRACKET | |||
| 01/13/2004 | 79000 | 2 | 06/20/2002 |
| Spring mount brackets, driving car turned left into lot car felt like it dropped a foot took to nearest auto place, pepboys the service guy turned the wheel and the spring shot out of the car amost severley injuring him. missed him by an inch. took to mercedes body shop fixed it but said the other will do the same thing. i asked the service tec. if this has happened on other cars. his reply shocked me when he said several times on the c280 never has happened on the c230. it happened!!!! help if this has happened to you it will cost about 700.00 i could only think if i was on a interstate or worse. thanks e | |||