Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 070021D | 12/02/2002 | 070021C | 10000638 | Engine ticking (piston slap) noise complaints when accelerating between 1200 and 3000 rpm. models e500, sl500, clk500 my2003. *tt | 03/26/2003 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 01/02/2003 | 500 | 15 | 12/20/2002 |
| I own a 2003 e-class mercedes benz purchased this year from ralley motors, roslyn, new york. since i took the title to the vehicle, there has been uncontrolled mild acceleration at low speeds, the car bucks and shakes upon de-acceleration resulting in my having lost control of the vehicle and consequently requiring my jamming abruptly on the brakes to avoid hitting another vehicles and pedestrians. in addition, the car had significantly steered to the right at all times, requiring my constantly having to steer to the left in order to drive straight ahead. the dealership has admitted that it can not repair the transmission problem, ie; the uncontrolled change of speed, bucking and acceleration of the motor vehicle. they have also replaced the instrument cluster which i believe is an important vehicle computer which controls many systems of the car, and the vehicle now has the third instrument cluster, all in one year of ownership, all due to product defects! the service manager has admitted to me that there is a design defect in the transmission which there allegedly is no fix to correct the problem. i was informed that due to horrible gas mileage, the torque converter of the transmission is specifically designed to lock up at low speeds, and this is the reason why the 2003 and 2004 e-class automobiles have this transmission problem. the service manager had advised me that he know of no fix from the factory. the dealership became frustrated when i expressed my displeasure, and has now informed me that they will no longer service my brand new automobile. *la *scc the consumer stated the engine stalled, the wiper blades were noisy. *jb | |||
| 09/20/2003 | 2500 | 1 | 01/27/2003 |
| The car has been a disappointments since i got it in january 28,2003. it has had many problems and the dealership said its fix. autohaus mercedes benz in pompano beach , florida sold me a car that has been to the shop more than 10 times . 1)whippers very loud and don't clean. 2) fuel gauge does not work 3) tire sensors do not work 4)stereo shuts off and on 5)alignment problem car pulls to the right. 6)engine is very loud 7)engine hesitates. 8) sos malfunction 9)mercedes benz phone does not work. 10) lowjack system that they installed has not worked properly since they put it on. when they sold me the car they said that they were going to come out with a gps and a voice activate kit for the mercedes benz and now they tell me that they were not going to make it for my car so i was lied too . my car has been to the shop more than 10 times and still not fix and the service manager has lied to me because he said that the items are fix and two days later they are bad again . i will not recommend mercedes benz to anyone as they are not what they just to be. also i will not recommend to anyone autohaus in pompano beach , florida they do not believe in customer service and they service manager jerry odessy only lies to people as it did to me several times and he is also very rude . i have also e-mail the president of autohaus and he has never responded and the corporate office is not to far behind about customer service and rudeness . do not buy mercedes there are a lot of better car out there . if you buy a mercedes make sure you car was not in a flood as i read that a lot of their cars were in a flood and they are selling them like nothing happend. *jb | |||
| 07/10/2003 | 3 | 12/21/2003 | |
| My 2003 e 320 has been in the shop 3 times because when i come to a stop at times it will suddenly shut off and all the lights on the instrument cluster will light up. the problem is intermittent and the vehicle has 19,000 miles on it. *ph | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 12/22/2003 | 7237 | 3 | 01/13/2003 |
| The purge value for the emission control system, makes a tapping noise in the engine at idle, as if the car is low on oil. when i took this in to the dealership to see what the tapping noise was, they explained that a loud metal tapping noise was normal on the mercedes. they stated they would put a new purge value in the car to see if that would quite the loud noise in the engine. upon doing so, the car began jerking back and forth violently when attempting to accelerate. the problem becomes gradually worse, the check engine light comes on, the car begins consuming large amounts of gasoline (about 8-10 mpg), the car will rock from side to side at an idle stop and will hesitate for 10-30 seconds, when attempting to accelerate from a stop. *la | |||