Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 02/09/2013 | 73600 | ||
| Reference nhtsa action # pe12001 february 8, 2013 i bought a car from a dealer. on a next day i filled full tank and found gasoline smell from driver side next to the rear door. i did some research on internet and found many similar issue. to verify if i have same problem i raise a rear seat cushion, unscrew 6 bolts on small bay from driver side to get access to fuel sending unit and found a crack on it along with gasoline spilling over. | |||
| 02/12/2013 | 60000 | ||
| Tl* the contact owns a 2004 mercedes benz e320. the contact stated that she could smell gasoline fuel from the exterior and interior of the vehicle. the vehicle was taken to the dealer, who inspected the failure and advised that there was a fracture in the fuel tank, which needed to be replaced. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 60,000. | |||
| 02/12/2013 | 60000 | ||
| Tl-the contact owns a 2004 mercedes benz e320. the contact stated the vehicle fuel tank was defective. the contact stated she smells fuel on the exterior and interior of the vehicle. the vehicle was taken to the dealer who inspects the failure and stated there was a crack in the fuel tank which needed to be replaced. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 60,000. mw | |||
| 06/02/2012 | 120000 | 1 | |
| Nhtsa action# pe12001 heavy fuel smell for several days after filling vehicle up with fuel. *tr | |||
| 06/02/2012 | 120000 | ||
| Nhtsa action# pe12001 heavy fuel smell for several days after filling vehicle up with fuel. | |||
| 12/18/2012 | 72000 | 1 | |
| I noticed a strong gas smell in the cabin. there was a pool of gas when i removed the rear seat. it came out of the top of the fuel tank. i also got a obe2 error code. nhtsa should do something to protect citizens. *tr | |||
| 12/18/2012 | 72000 | ||
| I noticed a strong gas smell in the cabin. there was a pool of gas when i removed the rear seat. it came out of the top of the fuel tank. i also got a obe2 error code. nhtsa should do something to protect citizens. | |||
| 03/01/2012 | 45000 | 1 | |
| When the gas tank is filled it results in a bad gas odor smell. *tr | |||
| 03/01/2012 | 45000 | ||
| When the gas tank is filled it results in a bad gas odor smell. | |||
| 10/16/2012 | 74000 | 1 | |
| We recently purchased a 2004 e320 with 71000 miles in august 2012. last week, now with 74000 miles, we noticed a strong gas smell in the car. after doing some research online and in mercedes forums we concluded that it may be the fuel unit. we pulled the rear seat and took off the cap and noticed a pool of gas, right under where our 2 yr olds car seat is, about 2 cups that i took out by soaking numerous papertowels.i also took pictures just in case it may be needed it the future. throughout all my searches online i've noticed that this problem is very common in the e class and numerous people have tried to resolve it through mercedes but nothing has been done. a recall was issued for the e55 trim but no other, which makes us wonder why. we will not drive it until it gets fixed (as of today it has not been ) because we feel it is not safe for our family to have a pool of gas with electrical wires right beneath our seats. *tr | |||
| 02/18/2010 | 65523 | 1 | |
| My 2004 mercedes benz e-320 began emitting a strong odor of gasoline in 2010 and was taken to the local dealership (schumacher mercedes in scottsdale, arizona) for inspection when it was determined that there was a leak in the fuel tank and that it needed to be replaced along with the left sender pressure sensor and tank fittings. the vehicle had approximately 60,000 miles at this time and was outside of the initial warranty so the $2,500 repair was undertaken. approximately 2 years later and 40,000 miles later, the same symptoms returned and the vehicle was taken back to the same dealership for inspection. it was determined once again that the same problem was occurring and the fuel level sensors were leaking fuel and needed to be replaced again. the cost for this repair was estimated to be $1,200 and this time the repair was rejected. the service advisor at the dealership claimed this is a common problem with these cars and there was nothing they could do about it. the vehicle had always been maintained by the dealership since the beginning and apparently there have been no recalls issued that we were aware of for these malfunctions and defects. i have contacted mercedes corporate office and they opened up an investigation only to determine that the dealership acknowledged the problem with the vehicles but neither party was willing to accept responsibility for the defect and no additional assistance would be available or commissioned for me. this is a major safety issue and should not be considered a common issue or routine maintenance for any car, let alone a mercedes benz. if something does not get rectified with this epidemic malfunction of these vehicles, it could lead to a major accident or even death. *tr | |||
| 10/16/2012 | 74000 | 1 | |
| We recently purchased a 2004 e320 with 71000 miles in august 2012. last week, now with 74000 miles, we noticed a strong gas smell in the car. after doing some research online and in mercedes forums we concluded that it may be the fuel unit. we pulled the rear seat and took off the cap and noticed a pool of gas, right under where our 2 yr olds car seat is, about 2 cups that i took out by soaking numerous papertowels.i also took pictures just in case it may be needed it the future. throughout all my searches online i've noticed that this problem is very common in the e class and numerous people have tried to resolve it through mercedes but nothing has been done. a recall was issued for the e55 trim but no other, which makes us wonder why. we will not drive it until it gets fixed (as of today it has not been ) because we feel it is not safe for our family to have a pool of gas with electrical wires right beneath our seats. *tr | |||
| 02/18/2010 | 65523 | 1 | |
| My 2004 mercedes benz e-320 began emitting a strong odor of gasoline in 2010 and was taken to the local dealership (schumacher mercedes in scottsdale, arizona) for inspection when it was determined that there was a leak in the fuel tank and that it needed to be replaced along with the left sender pressure sensor and tank fittings. the vehicle had approximately 60,000 miles at this time and was outside of the initial warranty so the $2,500 repair was undertaken. approximately 2 years later and 40,000 miles later, the same symptoms returned and the vehicle was taken back to the same dealership for inspection. it was determined once again that the same problem was occurring and the fuel level sensors were leaking fuel and needed to be replaced again. the cost for this repair was estimated to be $1,200 and this time the repair was rejected. the service advisor at the dealership claimed this is a common problem with these cars and there was nothing they could do about it. the vehicle had always been maintained by the dealership since the beginning and apparently there have been no recalls issued that we were aware of for these malfunctions and defects. i have contacted mercedes corporate office and they opened up an investigation only to determine that the dealership acknowledged the problem with the vehicles but neither party was willing to accept responsibility for the defect and no additional assistance would be available or commissioned for me. this is a major safety issue and should not be considered a common issue or routine maintenance for any car, let alone a mercedes benz. if something does not get rectified with this epidemic malfunction of these vehicles, it could lead to a major accident or even death. *tr | |||
| 02/18/2010 | 65523 | ||
| Tl-the contact owns a 2004 mercedes benz e320. the contact stated that the vehicle emitted a strong gasoline fuel odor once the fuel tank was filled. the vehicle was taken to the dealer who inspected the vehicle and located the failure as the fuel tank being cracked due to defective material. the fuel tank was replaced; however the failure was not corrected and the vehicle continued to release a strong gasoline fuel odor. the vehicle was taken back to the dealer who performed a diagnostic and then advised that the fuel sending unit had failed. the vehicle was not further repaired. the failure mileage was 65,523 and the current mileage was 105,190. kmj | |||
| 10/16/2012 | 74000 | ||
| We recently purchased a 2004 e320 with 71000 miles in august 2012. last week, now with 74000 miles, we noticed a strong gas smell in the car. after doing some research online and in mercedes forums we concluded that it may be the fuel unit. we pulled the rear seat and took off the cap and noticed a pool of gas, right under where our 2 yr olds car seat is, about 2 cups that i took out by soaking numerous papertowels.i also took pictures just in case it may be needed it the future. throughout all my searches online ive noticed that this problem is very common in the e class and numerous people have tried to resolve it through mercedes but nothing has been done. a recall was issued for the e55 trim but no other, which makes us wonder why. we will not drive it until it gets fixed (as of today it has not been ) because we feel it is not safe for our family to have a pool of gas with electrical wires right beneath our seats. | |||
| 02/18/2010 | 65523 | ||
| My 2004 mercedes benz e-320 began emitting a strong odor of gasoline in 2010 and was taken to the local dealership (schumacher mercedes in scottsdale, arizona) for inspection when it was determined that there was a leak in the fuel tank and that it needed to be replaced along with the left sender pressure sensor and tank fittings. the vehicle had approximately 60,000 miles at this time and was outside of the initial warranty so the $2,500 repair was undertaken. approximately 2 years later and 40,000 miles later, the same symptoms returned and the vehicle was taken back to the same dealership for inspection. it was determined once again that the same problem was occurring and the fuel level sensors were leaking fuel and needed to be replaced again. the cost for this repair was estimated to be $1,200 and this time the repair was rejected. the service advisor at the dealership claimed this is a common problem with these cars and there was nothing they could do about it. the vehicle had always been maintained by the dealership since the beginning and apparently there have been no recalls issued that we were aware of for these malfunctions and defects. i have contacted mercedes corporate office and they opened up an investigation only to determine that the dealership acknowledged the problem with the vehicles but neither party was willing to accept responsibility for the defect and no additional assistance would be available or commissioned for me. this is a major safety issue and should not be considered a common issue or routine maintenance for any car, let alone a mercedes benz. if something does not get rectified with this epidemic malfunction of these vehicles, it could lead to a major accident or even death. | |||
| 02/18/2010 | 65523 | ||
| Tl-the contact owns a 2004 mercedes benz e320. the contact stated that the vehicle emitted a strong gasoline fuel odor once the fuel tank was filled. the vehicle was taken to the dealer who inspected the vehicle and located the failure as the fuel tank being cracked due to defective material. the fuel tank was replaced; however the failure was not corrected and the vehicle continued to release a strong gasoline fuel odor. the vehicle was taken back to the dealer who performed a diagnostic and then advised that the fuel sending unit had failed. the vehicle was not further repaired. the failure mileage was 65,523 and the current mileage was 105,190. kmj | |||
| 10/16/2012 | 74000 | ||
| We recently purchased a 2004 e320 with 71000 miles in august 2012. last week, now with 74000 miles, we noticed a strong gas smell in the car. after doing some research online and in mercedes forums we concluded that it may be the fuel unit. we pulled the rear seat and took off the cap and noticed a pool of gas, right under where our 2 yr olds car seat is, about 2 cups that i took out by soaking numerous papertowels.i also took pictures just in case it may be needed it the future. throughout all my searches online ive noticed that this problem is very common in the e class and numerous people have tried to resolve it through mercedes but nothing has been done. a recall was issued for the e55 trim but no other, which makes us wonder why. we will not drive it until it gets fixed (as of today it has not been ) because we feel it is not safe for our family to have a pool of gas with electrical wires right beneath our seats. | |||
| 02/18/2010 | 65523 | ||
| My 2004 mercedes benz e-320 began emitting a strong odor of gasoline in 2010 and was taken to the local dealership (schumacher mercedes in scottsdale, arizona) for inspection when it was determined that there was a leak in the fuel tank and that it needed to be replaced along with the left sender pressure sensor and tank fittings. the vehicle had approximately 60,000 miles at this time and was outside of the initial warranty so the $2,500 repair was undertaken. approximately 2 years later and 40,000 miles later, the same symptoms returned and the vehicle was taken back to the same dealership for inspection. it was determined once again that the same problem was occurring and the fuel level sensors were leaking fuel and needed to be replaced again. the cost for this repair was estimated to be $1,200 and this time the repair was rejected. the service advisor at the dealership claimed this is a common problem with these cars and there was nothing they could do about it. the vehicle had always been maintained by the dealership since the beginning and apparently there have been no recalls issued that we were aware of for these malfunctions and defects. i have contacted mercedes corporate office and they opened up an investigation only to determine that the dealership acknowledged the problem with the vehicles but neither party was willing to accept responsibility for the defect and no additional assistance would be available or commissioned for me. this is a major safety issue and should not be considered a common issue or routine maintenance for any car, let alone a mercedes benz. if something does not get rectified with this epidemic malfunction of these vehicles, it could lead to a major accident or even death. | |||
| 02/18/2010 | 65523 | ||
| Tl-the contact owns a 2004 mercedes benz. the contact states that the vehicle emitted a strong fuel odor when the vehicle gas tank was filled. the vehicle was taken to the dealer inspected the failure was locate at the fuel tank cracked due to defective material. the fuel tank was replaced; however the failure was not correct. the vehicle continued to release a strong fuel odor. the vehicle was taken back to the dealer performed a diagnostic that located the failure a the fuel sending unit failed. the vehicle was not repaired. the failure mileage was 65,523 and the current mileage was 105,190. li | |||
| 09/20/2012 | 35000 | ||
| Tl* the contact owns a 2004 mercedes benz e-320. the contact stated that the vehicle was leaking fuel from the top of the fuel tank, causing an overpowering gasoline odor inside the vehicle from the rear driver's side. the vehicle was taken to the dealer who advised that the top of the fuel tank was fractured and would need replacing. the vehicle was not repaired. the manufacturer was notified of the failure and offered no assistance. there was an investigation under nhtsa item number: pe12-001 (fuel system) that could have been related to the failure. the failure and the current mileage was 35,000. | |||
| 09/20/2012 | 35000 | ||
| Tl-contact owns a 2004 mercedes benz e-320. the contact stated that the vehicle was leaking fuel from the top of the fuel tank, causing an overpowering gasoline odor inside the vehicle from the rear driver's side. the vehicle was taken to the dealer who advised that the top of the fuel tank was fractured and would need replacing. the vehicle was not repaired. the manufacturer was notified of the failure and offered no assistance. there was an investigation under nhtsa item number: pe12-001 (fuel system) that could have been related to the failure. the failure and the current mileage was 35,000. kmj | |||
| 09/20/2012 | 35000 | ||
| Tl-contact owns a 2004 mercedes benz e-320. the contact stated that the vehicle was leaking fuel from the top of the fuel tank. a really bad gas smelled emitted inside the vehicle from the rear driver side. the vehicle was taken to the dealer who stated that the caused of the failure was a crack on the top of the fuel tank. and the vehicle repaired was not under any warranty. and any repaired of the vehicle was at the contact cost and offered no assistance. the manufacturer was notified of the failure and offered no additional assistance at all. there was an investigation with the nhtsa number pe12-001 for fuel system on the 2004 mercedes benz e-320 models. the failure and the current mileage was 35,000.m lg | |||
| 08/23/2012 | 76400 | 1 | |
| After filling up fuel, but not topping off, there is a very strong odor of fuel in the cabin. after evaluation the fuel sending unit is leaking severely and the seal shows signs of leaking. only 76,400 miles on a 2004 e320 dealer quoted $2500 for replacement of the sending unit, new seals and new fuel tank. *tr | |||
| 08/01/2011 | 99000 | 1 | |
| Whenever i fill up my gas tank, i get a very strong gas odor in the car. its very strong in the back seat and around the rear driver wheel on the outside. it goes away once my tank gets to 3/4 full approximately. my kids are in the backseat in their car seats, inhaling these fumes. now my wife is pregnant, and she inhales these fumes too. the dealer wants to charge an arm and a leg. i need help. *tr | |||
| 08/23/2012 | 76400 | 1 | |
| After filling up fuel, but not topping off, there is a very strong odor of fuel in the cabin. after evaluation the fuel sending unit is leaking severely and the seal shows signs of leaking. only 76,400 miles on a 2004 e320 dealer quoted $2500 for replacement of the sending unit, new seals and new fuel tank. *tr | |||
| 08/01/2011 | 99000 | 1 | |
| Whenever i fill up my gas tank, i get a very strong gas odor in the car. its very strong in the back seat and around the rear driver wheel on the outside. it goes away once my tank gets to 3/4 full approximately. my kids are in the backseat in their car seats, inhaling these fumes. now my wife is pregnant, and she inhales these fumes too. the dealer wants to charge an arm and a leg. i need help. *tr | |||
| 08/23/2012 | 76400 | ||
| After filling up fuel, but not topping off, there is a very strong odor of fuel in the cabin. after evaluation the fuel sending unit is leaking severely and the seal shows signs of leaking. only 76,400 miles on a 2004 e320 dealer quoted $2500 for replacement of the sending unit, new seals and new fuel tank. | |||
| 08/01/2011 | 99000 | 1 | |
| Whenever i fill up my gas tank, i get a very strong gas odor in the car. its very strong in the back seat and around the rear driver wheel on the outside. it goes away once my tank gets to 3/4 full approximately. my kids are in the backseat in their car seats, inhaling these fumes. now my wife is pregnant, and she inhales these fumes too. the dealer wants to charge an arm and a leg. i need help. *tr | |||
| 08/23/2012 | 76400 | ||
| After filling up fuel, but not topping off, there is a very strong odor of fuel in the cabin. after evaluation the fuel sending unit is leaking severely and the seal shows signs of leaking. only 76,400 miles on a 2004 e320 dealer quoted $2500 for replacement of the sending unit, new seals and new fuel tank. | |||
| 08/01/2011 | 99000 | ||
| Whenever i fill up my gas tank, i get a very strong gas odor in the car. its very strong in the back seat and around the rear driver wheel on the outside. it goes away once my tank gets to 3/4 full approximatetly. my kids are in the backseat in their car seats, inhaling these fumes. now my wife is pregnant, and she inhales these fumes too. the dealer wants to charge an arm and a leg. i need help. | |||
| 04/04/2012 | 73000 | ||
| Tl - the contact owns a 2004 mercedes benz e320. the contact stated that while driving at various speeds, the check engine lamp would illuminate and fumes were emitted into the vehicle. the vehicle was taken to the dealer who diagnosed that there was a leak in the fuel tank. as a result, the filler neck needed to be replaced and the fuel tank needed to be inspected thoroughly. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 73,000 and the current mileage was 75,500. kmj | |||
| 04/04/2012 | 73000 | ||
| Tl - the contact owns a 2004 mercedes benz e320. the contact stated that while driving at various speeds the check engine lamp illuminated and fumes were emitted into the vehicle. the vehicle was taken to the dealer who diagnosed that there was a leaked on the fuel tank as a result the filler neck needed to be replaced and the fuel tank needed to be inspected thoroughly. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 73,000 and the current mileage was 75,500. pm | |||
| 05/15/2012 | 51300 | ||
| After filling the tank there is a strong smell of fuel inside the cabin and above the left rear wheel. the fuel vapors saturate the garage space and also enter the house environment. the fuel leaks from the top of the fuel tank at the fuel sending unit. there was approximately 200 cc of gasoline pooled in the plastic cover of the sending unit. this fuel evaporates through the cabin and ouside through the space of the rear left wheel. the car, my family, and my house is at the risk of fire and gasoline explosion. the mb authorized dealer declined to repair free of charge this serious manufacturer's defect because the vehicle is out of warranty. the repair cost is approximately $2400 which includes replacement of the entire fuel tank and the sending units. | |||