Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 04/12/2012 | 51000 | ||
| Tl - the contact owns a 2008 mercedes benz e350. the contact stated that the driver side heated seat failed and overheated. the seat burned the contact through his shirt and belt. the contact stated that he smelled smoke and had to open the windows because the smoke had become overpowering. he then powered the heated seats off before it could cause a fire. neither the dealer nor the manufacturer was notified. the failure mileage was 51,000. kmj | |||
| 04/12/2012 | 51000 | ||
| Tl - the contact owns a 2008 mercedes benz e350. the contact stated that the driver side heated seat failed and overheated. the seat burned the contact through his shirt and belt. the contact stated he smell smoke and had to open the windows because the smoke was very strong. he then turned the seats off before it caused a fire. the dealer was not notified. the manufacturer was not notified. the failure mileage was 51,000. mw | |||
| 05/23/2011 | 28000 | ||
| Turned on drivers seat warmer, smelled smoke and opened windows thinking the odor was from outside of the car. turned the seat heater off and later found a quarter size hole burned in the left side of the drivers seat. my shirt and pants also had holes burned in them. fortunately i turned the heater off before i was burned or a fire started. mercedes-benz dealer is going to repair the damage to the seat of my 2008 e-350. | |||
| 09/25/2009 | 32314 | 1 | |
| Driver's side seat heater malfunctioned causing a fire. vehicle was a 2008 mercedes e350. *tr | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 03/08/2010 | 42000 | ||
| Tl*the contact owns a 2008 mercedes benz e350. the contact stated that the driver side heated seat failed and overheated. the seat burned the contact. the vehicle was taken to an authorized dealership where she was informed that the problem was a manufacturers defect and she needed to notify the manufacturer before any repairs would be performed. the dealer disconnected the heater circuit. the contact called the manufacturer who stated that the seat was not an issue and that the failure was caused by how the contact was sitting in the seat. the contact planned to return the vehicle which was at the dealership at the time of the complaint. the failure mileage was approximately 42,000. the current mileage was approximately 43,400. | |||