Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 424562 | 05/16/2005 | 424562A | 10016685 | Esp lamp illuminated. *tt | 09/27/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 03/11/2005 | 76000 | 2 | 02/17/2000 |
| The vehicle is a 2000 ml 320 made by mercedes. the engine just stopped. i was on the freeway driving 60 mph when the engine died. luckily, we were able to move over to a safe place and stop the car safely. i consider this a very dangerous failure mode. since the car would not start, it was towed to sacramento mercedes. the second, and perhaps more important, issue is the way the dealer insisted on documenting the problem. i told the dealer that no warning lights illuminated, ?the engine just stopped?. after reading what the dealer wrote in their maintenance system i told the dealer they must have misheard me. i repeated that no warning lights were on. the dealer then said that when they started the car and the warning lights were on at that time. since i left the dealership, i cannot verify whether they started the car, or not, and if it started whether the warning light was on, or not. i told the dealer they could document that they observed a warning light, but they should not erroneously document that i stated the warning light was on. however, when i picked up the car the documentation contained both statements. i asked them to remove the portion that i had stated the warning light was illuminated and they refused. i have to believe that they have been ?trained? to falsely report these problems, perhaps to avoid problems being brought to the attention of the nhtsa. i think this is potentially fraudulent and should be thoroughly investigated. i was told the problem was a crank-angle sensor. i was told that i was paying 50% of the cost and the ?factory? was taking care of the other 50%. *ak | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 02/21/2003 | 30000 | 1 | 02/09/2000 |
| Electrical:mcs unit,radio/cassette player defect. mcs unit malfunctioned(screen black out and all operations ceased)mb may exchange if under warranty and no after market electrical items installed..they will not tell the consumer why? the $1550 mcs unit malfunctioned...an off duty mb tech was enlisted to perform an internal check of the mcs unit and found a defect that attributed to the malfunction of the mcs unit that should result in the immediate recall of all mb mcs units:i.t.check results: the cassette player motor has a lubricant enclosed in a clear housing, when the mcs unit becomes overheated(via dir sunlight,hi vol-even when regulated by the bose system and continuous stereo operation...most mb owners won't duplicate these conditions as mbusa hopes),the lubricant(a gel that became liquefied by the heat) will leak from the clear housing and drip onto the circuit board directly below(the circuit board will have approx 1/2 round greasy spot),the effects of the liquid lubricant leaking onto the circuit board will result in a 'short circuit' of the mcs unit. the mb dealer service dept was very vague in their description of the mcs malfunction, so i requested ,in writing, a detailed explanation of the cause of the mcs unit malfunction. i was denied... when i notified,in writing, a mb dealer service dept of my request to meet with their regional rep and the dealer service manager, my letters were not returned and upon a personal visit,forewritten, i was advised,by the 'discourteous' assistant service manager that the service manager was 'in a meeting', after written requests were sent directly to the mb service manager and the owner, registered letters and faxes were sent(to me,work,my employer) from the mb dealer attorney to cease and desist from contacting the mb dealer and was accused of criminal harassment(my employer was also sent copies of my personal letters,indicating i was involved in criminal harassment(whereby threatening my employment and slandering my name, by the mb dealer attorney). | |||