Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 12/12/2012 | 9000 | ||
| I had this car for over an year and started to have random stalling problem when stops at traffic light. it has happened 3 times in the past year and called the mb dealer. they said they coudn't find the problem due to no error code was generated. so they don't fix it. i google on the website and saw a lot of posting regards of this issue on the mbworld.org i strongly feel this is a serious safetly issue. sudden stalling can cause a car accidents. | |||
| 01/23/2013 | 14017 | ||
| Driver drove 2012 mercedes benz ml350 to condominium and parked vehicle in parking space, placed vehicle in park and turned off the vehicle using the keyless go button. driver opened the door, exited the vehicle and locked it. the area where the vehicle was parked was flat with only enough grade to cause water to run off of the pavers. a short time later, i looked out the window and saw that the 2012 mercedes benz ml350 had rolled away backwards approximately 30 feet into bushes and shrubs on the other side of the circular drive of the condominium complex. fortunately, no one was injured and the only damage was a scratched bumper. upon seeing the results of the rollaway, i grabbed my car key, called to the driver to look out the window and went to the vehicle. i unlocked the vehicle and opened the door of the ml350. i looked at the dashboard and it showed that the vehicle's transmission was in the park position. i note that the mercedes benz m-class operator's manual states that the transmission shifts automatically in the park position if you open the driver's side door. whether this would cause a rolled away vehicle to automatically shift into park is a question for mercedes benz to answer. the local mb dealer has examined the vehicle, mbusa sent an engineer to inspect the vehicle and separately and together they have not been able to find anything wrong with the vehicle and they performed no repairs. fmvss 114 at 49 cfr 571.114 requires that vehicles of this type move no more than 150 mm when place in park on a 10 percent grade without benefit of the vehicle's parking brake (aka emergency brake). our ml 350 is either not in compliance with fmvss 114 due to it's inability to maintain its position while in park or it's inability to remain in park on a grade considerably less than the required 10 percent grade. is this a design defect?? | |||
| 04/10/2012 | 500 | ||
| This happened as a new car, only now, after it happened about 5 or 6 times, we came to know this weired and dangerous problem-it loses the power at a stop; at red light, and even when we tried to start to move. when it happened, at first several times, we were thinking maybe i did something, after 5 to 6 times happened to me and to my wife, we just came to understand it is such dangerous problem. now, it happened again on friday and we went to the mercedes dealer, we came to know more, many happen like this, we are not the first; mercedes no solution, even they tried to find. so far, still no solution at all. the service guy declared that it only stopes at a stop!! they cannot do anything as mercedes still no solution!! will anyone drive such a weird car it stopes you at stop?? what happen if it stops you on the middle of the high way?? what will happen if somebody hit you from the back?? | |||
| 04/29/2012 | 4000 | ||
| I excelerated to enter interstate #81 and the throttle pedal retracted from foot and pressed to floor. felt as if cruise control had engaged but it had not been. i tapped break pedal repeadly and vehicle would not stop. if it was in cruise control this should have disengaged it. thethrottle was fully floored and car was racing down interstate #81 with four passengers out of control. i applied break pedal with full force for about two to three minutes and vehicle finally began slowing down and i pulled car to shoulder of interstate. the engine continued to reeve until i turned off the engine. horrible experience to have a stuck throttle. the dealer finds nothing wrong with it. i cannot and will not drive it again until they find the problem or give me a different model. they have referred me to mercedes. i await their decision, however i have been told it doesn't look favorable. i dont want my money back just a safe car to drive as i do not have confidence in this one. there is a problem with the throttle, they just can't find it and i won't risk my life driving it again. i have no idea how fast the vehicle was going as i was very focused in watching the cars i was going to crash into if i hadn't been able to stop it. this is my third mercedes but never again as they are not being helpful in the least. worst experiance of my life! | |||