Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| TB-46-20-61 | 04/22/2008 | 10025648 | Rattling/thumping noise on rough roads and/or knocking noise when moving steering in both directions on all model 164 and 251 vehicles. model years unknown. *pe | 08/27/2008 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| 463041 | 04/26/2006 | 10019967 | Flow noises from area of power steering pump and/or foaming of power steering oil in reservoir. on mercedes benz ml and r class models. *ak | 05/17/2006 | |
| STEERING - RACK AND PINION | |||||
| 462046 | 12/04/2008 | SB-46-20-46A | 10020460 | Play in the rack and pinion steering system. models 203, 209, 210, 211, 215, 220, 230. mercedes benz. *kb updated 5/13/09. *pe | 10/23/2006 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/31/2010 | 138000 | 1 | |
| In approximately august 2010, i had an esp light on. took it to the dealership (3 hours away) and they replaced the steering column. i picked up the car and drove approx 20 mins when i noticed the steering wheel was not aligned. called the dealership and had to bring it back in because they forgot to align the wheels. started off on my drive back home, stopped for gas and on the way out the driveway (10 mph), i heard a grinding/squeaking noise. got my car home and found that it was leaking power steering fluid from a clamp. i kept ps fluid in the car. took the car back to the dealership in approx. november and they told me that i needed to have a new ps pump and rack/pinions resealed, the cost of approx $1800.00, of which i cannot afford. i have been driving the car, just keeping ps fluid in it, but it leaks out. i have no power steering. i have had the recall clamp replace twice, once in 2003 and then in 2007. *tr | |||
| 08/31/2010 | 138000 | ||
| In approximately august 2010, i had an esp light on. took it to the dealership (3 hours away) and they replaced the steering column. i picked up the car and drove approx 20 mins when i noticed the steering wheel was not aligned. called the dealership and had to bring it back in because they forgot to align the wheels. started off on my drive back home, stopped for gas and on the way out the driveway (10 mph), i heard a grinding/squeaking noise. got my car home and found that it was leaking power steering fluid from a clamp. i kept ps fluid in the car. took the car back to the dealership in approx. november and they told me that i needed to have a new ps pump and rack/pinions resealed, the cost of approx $1800.00, of which i cannot afford. i have been driving the car, just keeping ps fluid in it, but it leaks out. i have no power steering. i have had the recall clamp replace twice, once in 2003 and then in 2007. | |||
| 02/17/2009 | 1 | ||
| My 2001 mercedes benz ml430 was leaking power steering fluid about 8 months ago i figured out that the clamp had come off so i retightened it and filled it up again because it was empty. 2 months ago it happened again i noticed the clamp did not tighten so i replaced the clamp then i received the recall notice. at the sacramento mercedes-benz dealership the assistant service manager gayton derosa (930382) had helped us on 2/17/09 invoice number is mccs281762 we had informed him that the power steering was emptied twice because of the faulty clamp and we refilled the tank with mercedes power steering fluid along with a compatible power steering stop leak fluid hoping it would solve the leakage we also informed him that the fluid was up to level when we left our home. they did the required safety recall#2003-040005 after the safety recall was performed i sat down a second time and he told me that someone has put transmission fluid into the powersteering reservoir and that it needs to be flushed which costs $129 also he said that the seal to the reservoir is leaking and that it would cost $185 for the reservoir tank and seal. we informed him that any faulty problems involving the powersteering system should be dealt with at no cost that if the reservoir tank was emitted twice and running with no powersteering fluid because of the faulty clamp that should be covered under the safety recall. he said that it was not covered and that seals leak for no apparent reason and happens sporadically when i received the vehicle back i noticed that the reservoir tank was overserviced to the brim. i am a qualified faa rated aircraft mechanic and a retired 22 year military air force aviation maintenance mechanic. there is no way that transmission fluid was in my power steering reservoir tank. that one of their employees had filled it with the wrong type of fluid after replacing clamp and hose i am dissatisfied of the service rendered by mercedes benz of sacramento under this recall program. *tr | |||
| 11/26/2008 | 80000 | ||
| Tl*the contact owns a 2001 mercedes benz ml430. while attempting to exit the highway in rainy conditions, the steering wheel locked and could not be moved. she was driving less than 25 mph at the time of the failure. the vehicle spun out of control and crashed into the median. the vehicle was destroyed. there were no injuries. although there was a recall for the same failed component for this year, make, and model vehicle, the manufacturer would not assume liability for the damages referenced in nhtsa campaign id number 08v465000 (steering:hydraulic power assist:hose, piping, and connections). the vin was unknown. the failure mileage was 80,000. | |||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||
| Vehicle lost steering resulting in fluid spraying over engine. dealer has been contacted. please provide further information.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 03/19/2006 | 85840 | 2 | 06/30/2001 |
| On july 14 03 i was driving on the san mateo bridge when all of a sudden i completely lost my ability to turn the steering wheel. i was getting ready to turn off the loop to transfer to the i0i and i had to slow down because the steering was very difficult to turn, luckily with all my strength i was able to turn it and not go over the ramp. i called mercedes foster city and they accommodated me and informed of a power steering clamp defect that can affect the power steering pump (too late for me)..they fixed the problem. on march 19 i experienced the same thing lost of ability to steer luckily i was only on the streets and residential area. i had my husband struggle with the steering and bring it to the plesanton mbusa. they charge me 11134.74 to repair and not covered under warranty. how does a power steering fail so often and so soon? *jb | |||