Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 10/15/2011 | 97000 | ||
| Tl* the contact owns a 2002 mercedes ml500. while driving at night at any speed, the contact noticed an optical distortion on the rear view mirror which affected his visibility of the vehicles located in the rear. the vehicle was taken to the dealer for diagnostic testing where the technician stated the rear view mirror had to be replaced. the technician stated the interior of the mirror contained liquid which deteriorated over time and caused the distortion. the vehicle was not repaired. the approximate failure mileage was 97,000. | |||
| 10/15/2011 | 97000 | ||
| Tl- the contact owns a 2002 mercedes ml500. while driving at night at any speed, the contact noticed an optical distortion on the rear view mirror which affected his visibility of the vehicles located in the rear. the vehicle was taken to the dealer for diagnostic testing where the technician stated the rear view mirror had to be replaced. the technician stated the interior of the mirror contained liquid which deteriorated over time and caused the distortion. the vehicle was not repaired. the approximate failure mileage was 97,000. rvk | |||
| 10/15/2011 | 97000 | ||
| Tl- the contact owns a 2002 mercedes ml500. while driving at night at any speed the contact noticed an optical distortion on the rear view mirror which affected his visibility of the vehicles located in the rear. the vehicle was taken to the dealer for diagnostic. the technician stated the rear view mirror would have to be replaced. the technician stated the interior of the mirror contains liquid which deteriorates with time and causes the distortion. the vehicle was not repaired. the approximate failure mileage was 97,000. ds | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 01/26/2009 | 109000 | 1 | |
| I have 2002 mercedes ml-500 and my climate control does not works and blowing cooled air all the time even when i selected to full hot. i did buy mercedes shop manual and as i was reading the service bulletins issued by mercedes manufacturer i found that the factory is aware of this issue the a/c system sometimes does not produce heat or cooled air. mercedes conformed that certain control units part numbers have low voltage problems which causes this and the want the car owner to replace the a/c control unit with the updated part number 163 829 57 89 at the car owner expense because as they say it is not safety issue? well can that be when you don't have heat in the very cold / snow weather as we have here in boston? as far as i am concern this is a safety issue when it comes to heating the windshield in the bad winter states. please let me know if my complain makes correct. *tr | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 04/24/2007 | 77000 | 3 | 11/12/2005 |
| While driving, ml500 began to brake randomly . also abs turned on while stopping and accelerating. also brakes were constantly screeching. warning lights for abs, bas, and washer fluid. fluid level was fine. i told dealer about these problems before warranty had expired. they ran a diagnostics test and found nothing was wrong. they advised me to bring the vehicle in should the same events occur. (the random breaking began to occur after warranty expired). the problem continued to persist and with the failure of abs system, i brought the ml500 back to the service center. after two days, i retrieved the vehicle and the cost to repair was $1100.00. conveniently they found the same problems i spoke of before after the warranty was up. we had no choice but to pay to restore function to the vehicle. after taking it home we noticed that the there was no sound in the vehicle. the sound and navigation voice worked perfectly before getting service. and afterwards it did not. we called the service center, and they said to bring it back at our earliest convenience, and they will fix the problem. i assume that this was a mistake on their part. when i returned to restore the sound they approached me and told me that a voice modulation unit beneath the driver's seat had gone out, and that it would cost $750.00 parts and labor to repair. they tried to explain to me that this was just a coincidence, and that the unit was in no way related or circuit linked to the sensors they replaced. i believe that they must have mistakenly shorted it. we have spent almost $10,000.00 in the past year for repairs to this vehicle and one other mercedes. they did not good will credit the work so i did not accept the repair service. there is no such thing as a $750.00 coincidence. the sound worked for almost 80,000 miles before service and now right after it failed... i don't think so. the mercedes service center refused to do any work for what we believe to be their responsibility. *tr | |||