Mercedes Benz R-class
Model R-class made by Mercedes Benz got 21 consumer complains there are 3 recalls as well as 25 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding power train, service brakes, hydraulic and steering. There were some recalls concerningelectrical system, engine and engine cooling and vehicle speed control.
Model 2007
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | ||||||||||||||||
| 08V303000 | MERCEDES-BENZ USA, LLC. | from 09/01/2005 to 05/31/2008 | V (Vehicle) | 404 | 08/30/2008 | MFR | MERCEDES-BENZ USA, LLC. | 07/07/2008 | 07/09/2008 | |||||||
| Defect Summary | Mercedes-benz is recalling my 2006-2008 m-class, r-class, my 2005-2009 slk-class, my 2005-2008 c-class, my 2003-2004 and 2006-2008 clk-class, my 2003-2008 e-class, my 2004 and 2008 cl-class, my 2008 cls-class, my 2004 and 2007-2008 s-class, my 2003 g-class, and my 2003-2004, 2006 and 2009 sl-class vehicles. a software calibration number (scn) coding received on the affected vehicles during a recent workshop visit was incorrect. depending on the model year and model affected, the results of an incorrect scn coding can affect a number of vehicle safety and emission functions including the following types of functions: (1) the fuel gauge readings may be incorrect; (2) a stuck fuel-level sensor may not be displayed in the instrument cluster; (3) the obd system may cause the check engine light to illuminate incorrectly; and, (4) the speedometer may be out of tolerance. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the electrical fuel pump may not receive a crash signal that is required for the fuel pump to disconnect and prevent future fuel delivery as designed. | |||||||||||||||
| Corrective Summary | Dealers will recode the scn free of charge. the recall began on august 30, 2008. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Mercedes-benz recall no. 2008 070001.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | ||||||||||||||||
| 08V006000 | MERCEDES-BENZ USA, LLC. | from 05/01/2006 to 10/31/2007 | V (Vehicle) | 9004 | 02/04/2008 | MFR | MERCEDES-BENZ USA, LLC. | 01/09/2008 | 01/09/2008 | |||||||
| Defect Summary | On certain passenger vehicles equipped with diesel engines, the crankshaft sensor could fail due to separation of bond wires from the lead frame in the sensor. this results in an interruption in the electrical connection in the chip housing of the sensor. | |||||||||||||||
| Consequence Summary | When this happens, the vehicle may lose power rather than enter a limp-home mode. in addition, the vehicle cannot be restarted after failure of the electrical connection in the sensor, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the crankshaft sensor. the recall began on february 4, 2008. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Mercedes recall no. 2008010005.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||||||||||||
| 06V495000 | MERCEDES-BENZ USA, LLC. | from 11/28/2006 to 12/12/2006 | V (Vehicle) | 1570 | 01/16/2007 | MFR | MERCEDES-BENZ USA, LLC. | 12/29/2006 | 12/29/2006 | |||||||
| Defect Summary | On certain vehicles, the accelerator pedal might not have been fully fastened to its mounting studs. | |||||||||||||||
| Consequence Summary | Over time, the pedal may not maintain a consistent pedal position, which could make it more difficult to operate the accelerator. | |||||||||||||||
| Corrective Summary | Dealers will inspect and, if necessary, install the mounting nuts of the accelerator pedal. the recall began on january 16, 2007. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Mercedes-benz recall no. 2006120008.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| LI27-20-P-051537 | 02/13/2012 | 10043811 | Mercedes: vehicle jerks during gearchange, hard 1-2 and 2-3 shifts, torque converter lockup clutch not engageable. models 212, 216, 218, 221, 251, and 164. model years not given. *kb | 04/27/2012 | |
| POWER TRAIN - DRIVELINE - UNIVERSAL JOINT | |||||
| SB-P-047231 | 07/07/2009 | 10030940 | Mercedes: uneven steering forces when steering from lock to lock. increased steering forces in certain positions. approximately every 90 degrees a pressure point can be felt which must be overcome by increased force on the steering wheel | 12/23/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DIFFERENTIAL PROPORTIONAL VALVE | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - DRUM | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - SHOES/LININGS | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - WHEEL CYLINDERS | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - HOSES, LINES/PIPING, AND FITTINGS | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||||
| TSB-42-10-109 | 06/15/2009 | 10030929 | Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. once the corrosion protection is damaged or removed the brake components an | 12/22/2009 | |
| STEERING | |||||
| SB-P-047231 | 07/07/2009 | 10030940 | Mercedes: uneven steering forces when steering from lock to lock. increased steering forces in certain positions. approximately every 90 degrees a pressure point can be felt which must be overcome by increased force on the steering wheel | 12/23/2009 | |
| TB-46-20-61 | 04/22/2008 | 10025648 | Rattling/thumping noise on rough roads and/or knocking noise when moving steering in both directions on all model 164 and 251 vehicles. model years unknown. *pe | 08/27/2008 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| SB-P-047231 | 07/07/2009 | 10030940 | Mercedes: uneven steering forces when steering from lock to lock. increased steering forces in certain positions. approximately every 90 degrees a pressure point can be felt which must be overcome by increased force on the steering wheel | 12/23/2009 | |
| SUSPENSION - FRONT - SHOCK ABSORBER | |||||
| SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
| SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||||
| SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
| SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
| SUSPENSION - REAR - SHOCK ABSORBER | |||||
| SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
| SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM | |||||
| SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
| SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS - SIDE/WINDOW | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
| ELECTRICAL SYSTEM | |||
| 09/24/2011 | |||
| What i thought was a bug biting my rear side, ending up being the seat on fire! i had turned on the seat warmer and not even a minute or two later, the wire in the seat was on fire when i pulled over and left a hole in my seat. car is not under warranty anymore and i feel as though i should not have to pay for this. it could've caused an accident, had i been on a major highway or on a road that i couldn't pull over on. children in the car very worried. after searching online, i see that this is a common problem of mercedes owner, all happening on the lower left side. any recalls? not wear and tear! | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
| ENGINE AND ENGINE COOLING | |||
| 04/05/2011 | 54000 | ||
| While driving car the check engine light came on and started running very rough. i took it to the dealer where they told me it was some sort of balance shaft/cam gear problem. they said it was a terrible design flaw that affected many, many cars. they said driving it was risky. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
| SEATS | |||
| 09/24/2011 | |||
| What i thought was a bug biting my rear side, ending up being the seat on fire! i had turned on the seat warmer and not even a minute or two later, the wire in the seat was on fire when i pulled over and left a hole in my seat. car is not under warranty anymore and i feel as though i should not have to pay for this. it could've caused an accident, had i been on a major highway or on a road that i couldn't pull over on. children in the car very worried. after searching online, i see that this is a common problem of mercedes owner, all happening on the lower left side. any recalls? not wear and tear! | |||
| SERVICE BRAKES, AIR - ANTILOCK - WHEEL SPEED SENSOR | |||
| 01/20/2007 | 7000 | 6 | 10/28/2006 |
| A 2 month old 2007 mercedes r320 cdi rear tire explodes in private driveway on january 20, 2007 during a colorado blizzard. the car was purchased new from mercedes of colorado springs. we have found out by a forensic expert that a defect in the car caused the explosion. a defective mercedes 4matic system caused the rear tire to explode causing $25,000 in car damage and $1500 damage to home. the mercedes dealer claimed it was our fault, but the forensic tire expert we hired has found that the car is defective. pictures and complete forensic expert report at: http://www.landxml.org/r320 and http://www.landxml.org/r320/mercedes r320 tire explosion robson forensicreport.pdf | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CO | COLORADO SPRINGS | 80808 | MERCEDES OF COLORADO SPRINGS | 719-575-7930 |