Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||||
| TB-91-16-177 | 05/11/2009 | SB-91-16-177A | 10028668 | Mercedes: active head restraints activate for no reason. this may be caused by damage to the seat wiring harness causing a short circuit. models 164 and 251. model years unknown. *pe updated 9/18/09. *pe | 05/13/2009 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 03/11/2013 | 45317 | ||
| I started my 2006 mercedes-benz r350 and activated the driver seat warmer on high. after approximately 2.2 miles into my drive (speed 30-45 mph) my seat felt very hot on my lower left side near my waist line. i reached back while driving to feel how hot the seat was and was surprised by a very hot sensation as though i had touched a hot needle. as i continued to drive and pull my body forward i noticed smoke rising from behind my left shoulder. i immediately pull over onto a left side street and put the car in park leaving it running and jumped out of the seat. there was a large hole burned in the leather and it was still smoking. i patted the area down with my hand to notice a glowing orange spark and it continued to smoke. i reached in and turned off the heated seat button by cycling it though the 2nd and 3rd levels. the seat finally stopped smoking. i let the hole in the seat cool down. checking my clothing i realized i had a hole and several melted spots on my polyester vest i was wearing. upon coming home i noticed also a hole in my light cotton sweater that was worn under the vest two days prior to this incident i had felt the seat was hot in the same area but thought my shirt at the time was raised exposing my skin to the seat. | |||
| 12/26/2011 | 55000 | ||
| Tl - the contact owns a 2006 mercedes benz r350. the contact stated that while driving 10 mph with the driver side heated seat warmer activated, the seat started to burn and smoke was emitted into the vehicle. the contact mentioned that she was able to extinguish the fire by turning off the seat warmer. the contact suffered minor burns to the hip and fingers. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure who advised the contact that they would contact her at a later date. the vehicle was not repaired. the vin was not available. the failure and current mileage was 55,000. kmj | |||
| 12/26/2011 | 55000 | ||
| Tl - the contact owns a 2006 mercedes benz r350. the contact stated that while driving 10 mph the driver side seat started to burn and smoke was emitted into the vehicle. the contact mentioned that she was able to stop the fire by turning off the seat warmer. the fire or police department was not contacted. the contact suffered minor burns on her hip and fingers. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure who stated that they would contact her back at a later time. the vin was not available. the vehicle was not repaired. the failure and current mileage was 55,000. pm | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 04/27/2010 | 49000 | ||
| Tl*the contact owns a 2006 mercedes r350. while sitting in the vehicle with the heated seats activated, the contact could smell and see smoke as the seat began to burn. the vehicle had not been taken to an authorized dealership at the time of the complaint. the current and failure mileages were approximately 49,000. | |||