Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||||
| 322250 | 01/15/2008 | 322250A | 10023372 | Mercedes-benz models ml63, ml320, ml350, ml500, r320, r350, r500 with code 489 (airmatic suspension) - airmatic inoperative/ (visit workshop) displayed in instrument cluster. model year unknown. *nj updated 3/11/08. | 12/05/2007 |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| RB-2009060005 | 08/01/2009 | 10032568 | Mercedes benz: software calibration number (scn) coding; engine control module. the vehicles fuel tank leak diagnosis system may have been inadvertently deactivated during a visit to the workshop. this may cause the affected vehicles to | 04/14/2010 | |
| 2007110002 | 11/01/2007 | 10023791 | Models ml350, ml500, ml63, ml320, ml550, gl450, gl320, gl550, r350, r500, r63, r320 - my2007-2008. install rear enterainment software. *nj | 02/01/2008 | |
| 2007100003 | 11/01/2007 | 10023784 | Models e320, e500, e55, e350, e550, e63, ml350, ml500, ml63, ml320, ml550, gl450, gl320, gl550 with diesel engine om 642 my 2006-2007 -- update engine control module software. *nj | 01/31/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/03/2013 | 54400 | 1 | |
| I turned on the seat warmer and a minute later i smell something burning and i look to the side and there was smoke coming out of my jeans and i got out of the car and i see smoke coming out the drivers side seat. i immediately turned off the car and it open a small hole in the drivers seat. *tr | |||
| 02/03/2013 | 54400 | ||
| I turned on the seat warmer and a minute later i smell something burning and i look to the side and there was smoke coming out of my jeans and i got out of the car and i see smoke coming out the drivers side seat. i immediately turned off the car and it open a small hole in the drivers seat. | |||
| 01/12/2013 | 55000 | 1 | |
| My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. after stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. she turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. the dealership said that because the car was out of warranty the repair would be $1,200. when we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. we accepted the offered and had the seat repaired. however, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. i am appreciative that the dealership is doing what they can to help address the issue, however, i believe the manufacturer needs to take responsibility in this situation - especially since i've read multiple accounts of very similar incidents in mercedes vehicles. *tr | |||
| 01/12/2013 | 55000 | ||
| My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. after stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. she turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. the dealership said that because the car was out of warranty the repair would be $1,200. when we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. we accepted the offered and had the seat repaired. however, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. i am appreciative that the dealership is doing what they can to help address the issue, however, i believe the manufacturer needs to take responsibility in this situation - especially since i've read multiple accounts of very similar incidents in mercedes vehicles. | |||
| 05/25/2010 | 47729 | ||
| 2007 mercedes benz r350 4 matic/while drving on the highway, vehicles jerks abruptly and hard. esp warning light(sign) suddenly appears in dash as a malfunction (inoperable). as a result, all warning lights starts flashing, includig brake light. vehicle will not shift in any gear including park. will only continue to function in drive @ 40mph or lower. information window says visit mb workshop immediately without shifting gears. once ignition is turned off, vehicle will not start. replaced esp/scm for steering angle sensor.(part available). still malfunctiong as of 8/16/2010. | |||