Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||||
| TB-91-16-177 | 05/11/2009 | SB-91-16-177A | 10028668 | Mercedes: active head restraints activate for no reason. this may be caused by damage to the seat wiring harness causing a short circuit. models 164 and 251. model years unknown. *pe updated 9/18/09. *pe | 05/13/2009 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 02/03/2013 | 54400 | 1 | |
| I turned on the seat warmer and a minute later i smell something burning and i look to the side and there was smoke coming out of my jeans and i got out of the car and i see smoke coming out the drivers side seat. i immediately turned off the car and it open a small hole in the drivers seat. *tr | |||
| 02/03/2013 | 54400 | ||
| I turned on the seat warmer and a minute later i smell something burning and i look to the side and there was smoke coming out of my jeans and i got out of the car and i see smoke coming out the drivers side seat. i immediately turned off the car and it open a small hole in the drivers seat. | |||
| 01/12/2013 | 55000 | 1 | |
| My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. after stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. she turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. the dealership said that because the car was out of warranty the repair would be $1,200. when we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. we accepted the offered and had the seat repaired. however, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. i am appreciative that the dealership is doing what they can to help address the issue, however, i believe the manufacturer needs to take responsibility in this situation - especially since i've read multiple accounts of very similar incidents in mercedes vehicles. *tr | |||
| 01/12/2013 | 55000 | ||
| My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. after stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. she turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. the dealership said that because the car was out of warranty the repair would be $1,200. when we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. we accepted the offered and had the seat repaired. however, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. i am appreciative that the dealership is doing what they can to help address the issue, however, i believe the manufacturer needs to take responsibility in this situation - especially since i've read multiple accounts of very similar incidents in mercedes vehicles. | |||
| 03/05/2012 | 100000 | ||
| Tl* the contact owns a 2007 mercedes benz r350. the contact stated that while driving 75 mph, she began to smell a burning odor. the contact stopped the vehicle and noticed that her coat was on fire. upon further examination, the contact noticed that the backing of the front driver's seat was burned due to the seat warmer. the manufacturer was made aware of the failure and the contact was awaiting a response. the vehicle was not taken to have the failure diagnosed or repaired. the failure mileage was 100,000. | |||
| 03/05/2012 | 100000 | ||
| Tl-the contact owns a 2007 mercedes benz r350. the contact stated that while driving 75 mph, she began to smell a burning odor. the contact stopped the vehicle and noticed that her coat was on fire. upon further examination, the contact noticed that the backing of the front driver's seat was burned due to the seat warmer. the manufacturer was made aware of the failure and the contact was awaiting a response. the vehicle was not taken to have the failure diagnosed or repaired. the failure mileage was 100,000. kmj | |||
| 03/05/2012 | 100000 | ||
| Tl-the contact owns a 2007 mercedes benz r350. the contact stated that while driving 75 mph, she began to smell a burning odor. the contact stopped the vehicle and noticed that her coat was on fire. upon further examination, the contact noticed the backing of the front driver's seat was burned due to the seat warmer. the manufacturer was made aware of the failure and the contact was awaiting a response. the vehicle was not taken to have the failure diagnosed or repaired. the failure mileage was 100,000. sm. | |||
| 03/08/2010 | 41110 | 1 | |
| Drivers seat caught on fire while driving. it is believed the seat warmer malfunctioned. *tr | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 12/18/2012 | 1 | ||
| 2007 mercedes benz r350. consumer requests an investigation of faulty seat heater element in vehicle. *smd the consumer stated as she was driving with the seat heater on, she suddenly noticed smoke around her head and realized that it was coming from over her shoulder. she immediately turned off the seat heater and after a few minutes the smoke stopped. when she exited the vehicle, she noticed a burn hole in the upright part of the seat. the consumer took the vehicle to the dealer, where she was informed the seat heater was the cause of the hole and smoke. | |||