Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| INTERIOR LIGHTING | ||||||
| PE05062 | MERCEDES-BENZ USA, LLC. | 11/10/2005 | 02/08/2006 | INSTRUMENT CLUSTER FAILURE | 06V028000 | |
| The office of defects investigation (odi) opened this investigation based on seven reports indicating that the instrument clusters in model year (my) 2000-2001 mercedes-benz s class vehicles failed in that consumers were unable to read any of the gauges while operating their vehicles at any speed during the day or night.in its 573 report to nhtsa dated february 1, 2006, mercedes-benz usa, llc (mercedes-benz)states that there are three instrument cluster failure modes that would result in undesirable operation.these three failure modes are specific to certain dates of production (see below) for the subject vehicle, and mercedes-benz is recalling those vehicles within those dates.specific information regarding the failure modes is described in mercedes-benz's report (see nhtsa recall 06v028).three of the odi complaints submitted to mercedes-benz involve vehicles that were produced before the dates of production of vehicles affected by the three failure modes.based on review of those three complaints, mercedes-benz was unable to identify a relation of those three to the defects identified in the recalled vehicles.all of the mercedes-benz complaints with vins identified were within the recall population (only 2 vehicle vins were not available to positively identify vehicle build date).the recall population will include 36,911 s class and cl class mercedes-benz vehicles built in the production dates ranging from june 2000 through november 2000, january 2002 through april 2002, and may 2004 through september 2004.these dates of production cover vehicles from the 2000-2002 my and the 2004-2005 my.to correct the condition, mercedes-benz will replace all affected instrument clusters with improved ones that are not subject to the failure modes.mercedes-benz will begin owner notification during the 1st quarter of 2006. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| INTERIOR LIGHTING | |||
| 06/28/2011 | 98000 | ||
| Instrument cluster in vehicle displaying speed, oil pressure, fuel level, and other engine functions not working. refering to recall id 06v028000, i contacted local mercedes dealer and was told that an extended warranty has expired and owner of vehicle would be responsible for all repairs. contacted mercedes-benz representative and was told exactly the same. i explained to both representatives that i took ownership in 2008 and was not notified of any recalls on vehicle, but they both gave same response, emphasizing of an expired extended warranty but not of recall as mentioned. (representative did not have any knowledge of any recall existing.) while at traffic light, supension goes up and down constantly; while driving still goes up and down, but not as constant. did not report to dealership or representative because as mentioned, they kept refering to and extended warranty that was unknown to me, and did not know of any recalls. there are other recalls on this model vehicle relating to safety that were unknown to me. i was not notified of any recalls. as the owner i have no choice but to get the repairs done not only for my safety but also my family as well, but if there are recalls already established, the manufacturer or its representatives should be obligated to notify owners and solve the problems. i have an older vehicle from another manufacturer, and they notified me of all recalls concerning that vehicle without me doing any registration with them. | |||
| 08/30/2006 | 45015 | 1 | |
| Dt*: the contact stated while driving 35 mph the instrument panel flickered and failed completely. the vehicle was taken to a service dealer, where it was determined that there was complete failure of the instrument cluster. the dealer ordered a new cluster for the vehicle. there is a nhtsa recall # 06v028000 pertaining to the interior lighting. the vehicle was not included in the recall due to the vin.*ak updated 10/4/2006 - the turns signal visual and audible indicators failed which made it impossible for the consumer to know if/when the turn signal was activated. *nm | |||
| 08/11/2006 | 38000 | 1 | |
| Dt*: the contact stated the instrument cluster failed. there was a nhtsa recall, # 06v028000, regarding the interior lighting. the vehicle was not included in the recall due to the vin. *ak updated 10/4/2006 - *nm | |||