Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION | ||||||||||||||||
| 07V263000 | MERCEDES-BENZ USA, LLC. | V (Vehicle) | 19924 | 07/02/2007 | MFR | MERCEDES-BENZ USA, LLC. | 06/12/2007 | 06/25/2007 | ||||||||
| Defect Summary | On certain vehicles, corrosion may occur in the inner steel portions of the active body control's (abc) high pressure distribution hose due to extensive exposure to humidity causing deterioration of the hose. | |||||||||||||||
| Consequence Summary | This may result in abc hydraulic fluid leakage near the catalytic converter. leaking fluid may come in contact with hot engine components and lead to a possible fire. | |||||||||||||||
| Corrective Summary | Dealers will install new corrosion resistant abc high pressure distribution hose. the recall began on july 2, 2007. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Mercedes-benz recall no. 207060002.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 010104 | 08/31/2004 | 10009985 | The high pressure hydraulic distribution hose of the active body control (abc) may deteriorate over time due to excessive exposure to humidity and high temperatures. voluntary recall campaign of active body control (abc) (12 cylinder only) | 11/03/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION - LINES AND FITTINGS | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION - SPRINGS/BAGS | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - REAR | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM - LINES AND FITTINGS | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM - SPRINGS/BAGS | ||||||
| PE07042 | MERCEDES-BENZ USA, LLC. | 08/14/2007 | 11/20/2007 | AIR SUSPENSION SYSTEM FAILURE | ||
| The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/07/2009 | 74000 | 1 | |
| I cannot believe that there is not or will not be a recall on the suspension issue. i too had the fate of my car collapsing on my way home from work-which is 35 miles away-it happened. on the dash it stated in bid bold letters airmatic car too low. i pulled over and stepped out-my heart felt like it was going to come through my chest. everyone in that situation understands just how i felt at that time. the front of the car was completely covering half of the front tires-if i turned the wheel it would have scraped the fenders. i left the car there overnite. the next day {sunday} my partner's brother -who is a mechanic-went to retrieve my car not being familiarized with the mercedes brand he started the car and pushed every button on the dash-he called me telling me the car was fine it was fine. he drove my car to my home-much to my puzzlement. the car looked normal. the next day on monday i started the car and on the dash in big red letters airmatic . though the car looked fine i saw on closer inspection that one side in front was sagging lower, to sum this up-got the car to the dealer and was told the air was leaking out of the bags in the front suspension.that cost $1,000 to repair-i think its cheaper to pay that than the alternative. as i write i am furious yes- i have another appointment this coming monday for my srs system. this is the second time. this time it has to do with the front passenger seat and the etr-they state there is a fault. i have to pay $540.00 to have a safe car? this is the second time the srs light has come on-sounds kind of like the first time it happened too-only that was covered under warranty. i have 74,000 miles on this car. whats going to happen next? mercedes submitted a video showing an s class with a collapsed suspension showing that it was fit to be on the road along with other cars-people what are you thinking?this is supposed to be one of the safest cars on the road! that's why we bought it .and about the srs light? *tr | |||
| 10/25/2009 | 84500 | 1 | |
| My suspension is horrible!! without warning my s430 airmatic light displayed visit workshop, i pulled over and noticed my vehicle was riding extremely low...almost touching my front and back tires. furthermore, there is a rubbing sound when the wheels are being turned. i contacted 4 dealers and they all claimed the suspension and/or airmatic system has been a common problem ...my concern is why wasn't i notified about a recall? secondly, after scheduling an appointment for this week, mb is claiming that i will be charged for service a. this is unbelievable>>>why is mercedes loosing their reputation for poor customer service? please contact me...i need my vehicle in operable condition and will expect to be reimbursed by mercedes once this recall matter is approved and/or active. i'm glad to know that nhtsa cares...thank you. *tr | |||
| 06/12/2009 | 1 | ||
| Incident one: 1. while driving in atlanta, ga in february of 2007. the front airmatic suspension failed while crossing an inactive railroad track. just imagine if it was active. mercedes-benz towed the car and replaced the defect. 2. a few days ago, i'm driving on a 40 mph speed limit road and my car starts to lower. again. i was lucky that no one was behind me, otherwise it could have had a different outcome. how many times will someone need to report this safety hazard to the national highway and traffic safety administration. does someone need to die, in order to be heard? please help me. i cannot afford to have the car i purchased, as the salesman said, the safest car on the road, become the reason for serious injury or even death to me and others. thank you, i hope you'll contact me within a reasonable amount of time. we need to be heard. we want you to do something, because it will make us feel that you genuinely car about listening and creating action on these complaints. what does it cost you to recall something? i know what it'll cost me or the public if you don't. *tr | |||
| 07/18/2008 | 73000 | 1 | |
| The airmatic warning came on my vehicle without prior incident. while driving normally last week, i suddenly noticed the panel flashing this warning. the car did not completely fail, but the car is much lower than it needs to be. when i searched this on-line i came across a forum called benzworld.org or com. there are hundreds of complaints about this problem and many people are calling for mbusa to recall this item. i called the corporate hq and was told to take the car in to the dealer, i was to ask the service manager for a after warranty assistance. i am not sure what this means, but this is a very expensive item to repair and there may be many things contributing to this problem. mbusa should stand behind this faulty feature and recall this item. i will take the car in on 07/28/08 and see what the outcome is. i suspect this will cost me close to 1k on a car that has 73k miles. i will ask for the old parts and hold them in reserve for your further instructions. *tr | |||
| SUSPENSION - FRONT | |||
| 12/18/2010 | |||
| When vehicle gets cold( outside temp below 17 f), the car will lower, and aimatic warning message comes on saying airmatic vehicle too low stop visit shop. | |||
| 01/21/2011 | |||
| When temperature falls below 17 degrees f, the vehicle drop to unsafe level, and message says airmatic stop car vehicle too low. the tires will start rubbing on liner. called dealer they said temperature in germany does not go that low, well this car is sold in us, and they need to make it work. | |||
| 10/25/2009 | 84500 | 1 | |
| My suspension is horrible!! without warning my s430 airmatic light displayed visit workshop, i pulled over and noticed my vehicle was riding extremely low...almost touching my front and back tires. furthermore, there is a rubbing sound when the wheels are being turned. i contacted 4 dealers and they all claimed the suspension and/or airmatic system has been a common problem ...my concern is why wasn't i notified about a recall? secondly, after scheduling an appointment for this week, mb is claiming that i will be charged for service a. this is unbelievable>>>why is mercedes loosing their reputation for poor customer service? please contact me...i need my vehicle in operable condition and will expect to be reimbursed by mercedes once this recall matter is approved and/or active. i'm glad to know that nhtsa cares...thank you. *tr | |||
| 06/12/2009 | 1 | ||
| Incident one: 1. while driving in atlanta, ga in february of 2007. the front airmatic suspension failed while crossing an inactive railroad track. just imagine if it was active. mercedes-benz towed the car and replaced the defect. 2. a few days ago, i'm driving on a 40 mph speed limit road and my car starts to lower. again. i was lucky that no one was behind me, otherwise it could have had a different outcome. how many times will someone need to report this safety hazard to the national highway and traffic safety administration. does someone need to die, in order to be heard? please help me. i cannot afford to have the car i purchased, as the salesman said, the safest car on the road, become the reason for serious injury or even death to me and others. thank you, i hope you'll contact me within a reasonable amount of time. we need to be heard. we want you to do something, because it will make us feel that you genuinely car about listening and creating action on these complaints. what does it cost you to recall something? i know what it'll cost me or the public if you don't. *tr | |||
| 01/11/2004 | 9500 | 1 | 09/02/2003 |
| The front end of the vehicle collapsed while parked. the dealer could not determine the cause of the problem. please provide any additional information. *nm *mr | |||
| SUSPENSION - REAR | |||
| 10/25/2009 | 84500 | 1 | |
| My suspension is horrible!! without warning my s430 airmatic light displayed visit workshop, i pulled over and noticed my vehicle was riding extremely low...almost touching my front and back tires. furthermore, there is a rubbing sound when the wheels are being turned. i contacted 4 dealers and they all claimed the suspension and/or airmatic system has been a common problem ...my concern is why wasn't i notified about a recall? secondly, after scheduling an appointment for this week, mb is claiming that i will be charged for service a. this is unbelievable>>>why is mercedes loosing their reputation for poor customer service? please contact me...i need my vehicle in operable condition and will expect to be reimbursed by mercedes once this recall matter is approved and/or active. i'm glad to know that nhtsa cares...thank you. *tr | |||
| 06/12/2009 | 1 | ||
| Incident one: 1. while driving in atlanta, ga in february of 2007. the front airmatic suspension failed while crossing an inactive railroad track. just imagine if it was active. mercedes-benz towed the car and replaced the defect. 2. a few days ago, i'm driving on a 40 mph speed limit road and my car starts to lower. again. i was lucky that no one was behind me, otherwise it could have had a different outcome. how many times will someone need to report this safety hazard to the national highway and traffic safety administration. does someone need to die, in order to be heard? please help me. i cannot afford to have the car i purchased, as the salesman said, the safest car on the road, become the reason for serious injury or even death to me and others. thank you, i hope you'll contact me within a reasonable amount of time. we need to be heard. we want you to do something, because it will make us feel that you genuinely car about listening and creating action on these complaints. what does it cost you to recall something? i know what it'll cost me or the public if you don't. *tr | |||