Mercedes-benz Sprinter 2500 2010
Model Sprinter 2500 made in 2010 by Mercedes-benz got 10 consumer complains there are 2 recalls as well as 24 service bulletins. Consumer complaints with reference, among others things, to engine and engine cooling, fuel/propulsion system. Technical service bulletines regarding air bags, electrical system and engine and engine cooling. There were some recalls concerningfuel system, gasoline, structure.
Model 2010
Recalls
Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
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FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | ||||||||||||||||
10V294000 | SPRINTER ENGINEERING & COMPLIANCE SUPPOR | from 11/01/2009 to 03/31/2010 | V (Vehicle) | 2589 | 10/04/2010 | MFR | SPRINTER ENGINEERING & COMPLIANCE SUPPOR | 06/29/2010 | 06/29/2010 | |||||||
Defect Summary | Sprinter is recalling certain model year 2009 and 2010 vehicles manufactured from november 2009 through march 2010 and sold under the mercedes-benz, freightliner, and dodge brand name. the spring plate which attaches the oil filler neck to the cylinder-head cover may crack. | |||||||||||||||
Consequence Summary | A crack in the spring plate may result in engine oil leaking into the engine compartment from the oil filler neck, possibly leading to the accumulation of dirt in the engine compartment with subsequent soiling of the road surface which could lead to a vehicle crash. | |||||||||||||||
Corrective Summary | Dealers will replace the oil filler neck free of charge. mercedes-benz usa is handling the mercedes-benz and freightliner sprinter owner notification and remedy for this campaign, and chrysler is handling the dodge sprinter owner notification and remedy for this campaign. the safety recall began on october 4, 2010. mercedes-benz and freightliner sprinter owners may contact mbusa, llc at 1-877-762-8276, and dodge sprinter owners may contact chrysler at 1-800-992-1997. | |||||||||||||||
Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
STRUCTURE | ||||||||||||||||
10V655000 | MERCEDES-BENZ USA, LLC - DBA SPRINTER | from 01/01/2007 to 05/31/2010 | V (Vehicle) | 3 | 03/14/2011 | MFR | SPRINTER ENGINEERING & COMPLIANCE SUPPOR | 12/29/2010 | 12/29/2010 | 571 | 201 | |||||
Defect Summary | Mercedes benz is recalling certain model year 2007 and 2010 2500 and 3500 sprinter vehicles. the correct interior trim covering the a-pillars may not have been installed. if incorrect trim was installed on a vehicle, the vehicle would fail to comply with the requirements of federal motor vehicle safety standard 201, occupant protection in interior impact. | |||||||||||||||
Consequence Summary | In the event of a vehicle crash, the vehicles may not provide the protection required by the standard if an occupant strikes the a-pillar trim. | |||||||||||||||
Corrective Summary | Mercedes-benz will check to see if the correct trim cover was installed and, if not, replace that trim cover with the correct one. this service will be performed free of charge. the safety recall is expected to begin during february 2011. owners may contact mercedes-benz at 843-695-5000. | |||||||||||||||
Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . |
Bulletins
Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
---|---|---|---|---|---|
AIR BAGS | |||||
SB-91-60-193 | 06/11/2010 | 10034306 | Mercedes: airbag durability and reliability. air bag srs control module (n2/2) does not have a set shelf life and will normally be reliable for the life of a vehicle. with 164, 216 221, 251 and newer, the airbag control unit can be reset | 11/01/2010 | |
ELECTRICAL SYSTEM - SOFTWARE | |||||
V-B-00.00/02A | 01/27/2012 | 10043739 | Mercedes (sprinter): software retrofit process. all model years. *kb | 04/24/2012 | |
ELECTRICAL SYSTEM - WIRING | |||||
SB-42-45 | 02/01/2010 | 10033551 | Sprinter (mercedes benz): esp indicator lamp lights up after engine start. esp indicator lamp and/or esp malfunction message in instrument cluster after engine start. the esp indicator lamp is off when the engine is restarted. 25 second | 08/23/2010 | |
ENGINE AND ENGINE COOLING - ENGINE | |||||
SB-42-45 | 02/01/2010 | 10033551 | Sprinter (mercedes benz): esp indicator lamp lights up after engine start. esp indicator lamp and/or esp malfunction message in instrument cluster after engine start. the esp indicator lamp is off when the engine is restarted. 25 second | 08/23/2010 | |
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
LI14-40-N-051249 | 02/04/2011 | 10038044 | Ready | 06/09/2011 | |
LI14-40-N-051249 | 02/04/2011 | 10038044 | Sprinter engineering: the check diesel fluid light is on and it may not last until the next maintenance interval date. *rm | 06/09/2011 | |
FUEL SYSTEM, DIESEL | |||||
V-B-47.10/01A | 01/24/2012 | 10043737 | Mercedes (sprinter): procedure for when diesel fuel tank is filled with incorrect fuel type. all model years. *kb | 04/24/2012 | |
FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||||
SB-42-45 | 02/01/2010 | 10033551 | Sprinter (mercedes benz): esp indicator lamp lights up after engine start. esp indicator lamp and/or esp malfunction message in instrument cluster after engine start. the esp indicator lamp is off when the engine is restarted. 25 second | 08/23/2010 | |
POWER TRAIN - DRIVELINE - DRIVESHAFT | |||||
V-B-41.10/02 | 01/10/2012 | 10043738 | Mercedes (sprinter): removal and installation of the drive shaft. all model years. *kb | 04/24/2012 | |
STRUCTURE | |||||
LI60-30-N-051223 | 02/09/2011 | 10038046 | Ready | 06/09/2011 | |
LI60-30-N-051223 | 02/09/2011 | 10038046 | Sprinter engineering: the platform side board jams and is tough to operate. *rm | 06/09/2011 | |
STRUCTURE - BODY - DOOR | |||||
LI72-16-N-048764 | 02/18/2010 | 10033644 | Daimler chrysler(xentry): load compartment sliding door catches or is difficult to operate. cable track of load compartment sliding door is cracked, resulting i noises. dirt from cargo area (e.g. stones, packaging waste) gets jammed in m | 09/01/2010 | |
TB-72-16 | 02/01/2010 | 10033548 | Sprinter (mercedes benz): load compartment sliding door arrester inoperative. the load compartment sliding door does not lock in the end position when open. the position of the arrester at the bottom of the c pillar prevents it from enga | 08/23/2010 | |
STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
SB-72-10 | 02/01/2010 | 10033550 | Sprinter (mercedes benz): the door holder of the front hinged door is broken. front hinged door can not be opened or closed. door holder makes noises. the door holder/door check of the front hinged door is broken at the mounting bracket | 08/23/2010 | |
SUSPENSION - FRONT - SHOCK ABSORBER | |||||
SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||||
SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
SUSPENSION - REAR - SHOCK ABSORBER | |||||
SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM | |||||
SB-32-25-82 | 11/19/2010 | 10037408 | Ready | 05/23/2011 | |
SB-32-25-82 | 11/19/2010 | 10037408 | Mercedes-benz: shock absorber procedure. *rm | 05/23/2011 | |
WHEELS | |||||
SB-40-10-03 | 02/02/2010 | 10033549 | Sprinter (mercedes benz): radial crack in light alloy disk wheel. through inspection of returned warranty parts, it has become evident that light alloy disk wheels are being replaced under warranty for radial cracks. model 906. no model | 08/23/2010 | |
WHEELS - RIM | |||||
SB-40-10-03 | 02/02/2010 | 10033549 | Sprinter (mercedes benz): radial crack in light alloy disk wheel. through inspection of returned warranty parts, it has become evident that light alloy disk wheels are being replaced under warranty for radial cracks. model 906. no model | 08/23/2010 |
Consumer Complaints
Fail date | miles | occurences | Purchase date |
---|---|---|---|
ENGINE AND ENGINE COOLING | |||
03/15/2012 | 57000 | ||
Our 2010 mercedes-benz (mb) 2500 sprinter van at 57,000 had a check engine light turn on. we took it to the dealer and they rest the computer and took it for a test drive. upon returning from the test drive they told us everything was fine. two days later the light turned on again and the motor runs rough. i took it back into the dealer and the next day they said my problem was a sensor in the adblue tank. to fix the problem the tank, sensor and wiring harness must be replaced at a cost of $2200.00. adblue is the name for the mb diesel exhaust after treatment system that injects def to into the exhaust. mb has already issued a service campaign for a similar issue. that number of that service campaign is 201009005. when i called md @ 1-877-762-8267 they looked into my problem and told me that all though my problem was similar to the one in the previous service campaign my issue is not covered by it. my issue is that the engine has a 5year 100,000 mile warranty and this is an integral part of the engine; but it is not under warranty. please look into this and see how many others have had this issue. i think mb should have to fix the problem for everyone. thank you. | |||
FUEL/PROPULSION SYSTEM | |||
06/14/2012 | 330000 | ||
Tl-the contact owns a 2010 mercedes benz sprinter 2500. the contact stated that after receiving nhtsa campaign i.d. number: 10v294000 (fuel system, gasoline:storage:tank assembly:filler pipe and cap), the vehicle was taken to a local dealer. the dealer stated the contact had to pay to have the recall repair performed on the vehicle. the contact stated the recall said the remedy was free of charge. the contact did not call the manufacturer to verify. the failure mileage was 330,000. kmj | |||
06/14/2012 | 330000 | ||
Tl-the contact owns a mercedes benz sprinter 2500. the contact stated after receiving a nhtsa campaign i.d. number 10v294000 (fuel system, gasoline:storage:tank assembly:filler pipe and cap) the contact took the vehicle to a local dealer. the dealer stated the contact had to pay to have the recall remedied. the contact stated the recall said the remedy is free of charge. the contact did not call the manufacturer. the failure mileage was 330,000. jo |