Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 98258 | 12/21/1998 | 603646 | A vibration / noise felt in steering wheel on right turns. | 03/01/1999 | |
| 97090297185 | 09/02/1997 | 54071 | A vibration/buzzing noise may be heard or felt in the steering wheel on right turns. *yc | 03/30/1998 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| BC9679961001 | 10/01/1996 | 50539 | Complaint of a buzz/vibration felt in the steering wheel while turning (usually more noticeable turning right). *tt | 05/27/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| Vehicle handles with difficulty, not maintaining steering control, and changing directions upon wind gust. owner has taken vehicle to a dealership, which was not able to detect cause of erratical steering. please describe details. *ak | |||
| 2 | 02/19/1998 | ||
| A loud cluncking noise will occur when turning steering wheel to left or to right. dealer cannot determine cause of defect. *ak | |||
| 09/09/1998 | 08/01/1998 | ||
| When approaching a turning intersection, attempting to turn left, i ended up crashing into a concrete lightpole. the vehicle was totalled. i suffered multiple fractures (i.e. cervical/7 ribs/pelvis/right femur/right tibia/right fibular/right ankle. left ankle was virtually destroyed (in a million pieces per surgeon). i was in traumatized for 3 weeks, in critical condition for a portion of that time. i was then in acute care for a week or two, prematurely discharged to a nursing home for 3 days, and readmitted to acute care throught the delray hospital emergency room. i was, again discharged on jan. 6th. for about two weeks and readmitted to a rehab center for an additional 3 weeks. i've been home for 3 weeks, now. i am receiving therapy at home, and will graduate to therapy as an out-patient when able. i face hip and ankle replacements in the near future. *ak | |||
| 06/09/1998 | 1 | ||
| Vibration in steering when traveling over bumps. | |||
| 1 | 12/04/1997 | ||
| Steering wheel vibrates excessively and jumps over road when hitting a bump or manhole. | |||
| 04/27/1997 | |||
| Steering during cross winds causes vehicle to wander, does not stay in lane. please describe. *ak | |||
| STEERING - COLUMN | |||
| 01/01/2000 | 75000 | 1 | |
| The steering wheel became very hot, while driving. *jb | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 11/10/1997 | 1 | 04/10/1997 | |
| Steering gear assembly replaced due to hot line notice, causing vibration. | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 10/21/1997 | 1 | 04/10/1997 | |
| Power steering pressure hose replaced due to vibration in steering wheel per service bulletin. | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 11/01/1997 | |||
| Power steering pump went out. lights were blinking on and off for three days. | |||
| STEERING - LINKAGES | |||
| 07/26/2002 | 65000 | 4 | |
| Sudden failures of ball joints and steering linkages. *jb | |||
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||
| 11/18/2003 | 1 | 06/01/2003 | |
| Consumer dismayed to notice the smell of fuel as she drove and parked the vehicle. *ph the smell would be present when the vehicle was parked as well. the fuel was leaking into the brake line. *sc the idler and pitman arms were replaced. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 10/11/2005 | 94625 | 1 | 03/01/1999 |
| Dt: the consumer owns a 1997 mercury grand marquis. while driving and using the steering wheel there was a squeaking noise. the consumer had taken the vehicle to the mechanic who suggested that there was no lubrication on the ball joints nor was there any way to lubricated them due to the design. the mechanic said that the ball joints should be alright for a while. no repairs or corrections were made at that time. on another occasion while driving 29 mph uphill, the left front ball joint cracked and dropped to the ground damaging the tie rod and ball joint assembly and the left front tire. the vehicle continued to travel for approximately 20 to 30 feet after the vehicle dropped to the ground and the driver lost directional control of the vehicle. this happened without warning. the vehicle was towed to the dealership. the dealer said that the other side was affected as well. the dealer repaired both front ball joints along with the tie rod assembly. *ak note: failed components are available for inspection upon request. *mjj (11/211/05) the consumer found the coolant crossover cracked on intake. *sc *nm | |||
| 06/30/2005 | 60000 | 1 | 08/01/1997 |
| Dt: contact states the tie rod on the drivers side of 1997 grand marquis fell off just before memorial day. it happened because there were no grease fittings on the tie rods . the car only had 63,000 miles on it. he had not been having any problems with the car prior to this problem. had them both replaced. he went to a mercury dealer and they told him there was nothing they could do about it. he has not talked to the manufacturer.*ak *jb | |||
| STEERING - RACK AND PINION | |||
| 1 | 11/01/1996 | ||
| Consumer states steering gear was excessively worn, when driving and steering wheel is being turned in either direction, there is a grinding noise.*jb | |||
| 11/01/1997 | |||
| Excessive road shock felt in steering since car was new. 2 dealers said not a problem but seems to be getting worse with age of car. also wheel skip on moderately bumpy roads ie asphalt strips in pavement. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 02/02/2002 | |||
| In steering column bolts to the shift indicator fell out. vehicle was hard to maneuver and there was no control of which gear vehicle was being shifted to. dealer was notified.*ak | |||
| 03/08/2000 | |||
| While driving down main street traveling 10mph, traffic was slowing down up ahead. went over a hump in road, and all of a sudden steering wheel would just spin. lost control, and went off to the side of road. towed to the dealer. dealer located the problem, and replaced steering column coupling bolt. | |||
| 07/30/1998 | |||
| While driving the ignition switch and steering column become extremely hot . the dealer has been notified. *ak | |||
| 06/22/1997 | 1 | 05/30/1997 | |
| Steering wheel/column failed, causing accident. | |||