Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - LINKAGES | |||||
| 99219 | 10/18/1999 | 6089673 | This bulletin mentions that the workshop manuals do not contain a procedure for inspecting the pitman arm ball joint for wear. *tt | 02/11/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/12/2011 | 146000 | ||
| Tl-the contact owns a 2000 mercury grand marquis. the contact was driving 35 mph when he started having difficulties turning the steering wheel. after inspecting the vehicle, he noticed that the driver side lower control arm was cracked. the vehicle was not taken to the dealer and the manufacturer was not notified of the failure. the failure mileage was 146,000. kmj | |||
| 07/12/2011 | 146000 | ||
| Tl-the contact owns a 2000 mercury grand marquis. the contact stated while driving 35 mph he started having difficulties turning the steering wheel. after inspecting the vehicle he noticed the left lower arm that was attached to the frame was cracked. the vehicle was not taken to the dealer. the manufacturer was not notified. the failure mileage was 146,000. mw | |||
| 08/19/2008 | 17352 | 1 | |
| On 08/18/2008 my mother took her vehicle to sunnyvale lincoln mercury dealership [408] 732-7000[she purchased the vehicle there] because she was having problems getting the transmission to go in gear using the gear shift handle on the steering colomn. the dealership [invoice 24804, gabriel medina] said the transmission needed to be replaced. the vehicle drove o.k. it was just hard to go from park to drive. my mother is 86 years old and lives by her self. i feel strongly that she was taken for a ride and cheated out of $2,611.93. she was never told as to why the transmission needed to be replaced, she drives a 2000 mercury grand marquis with 17,352 miles on it. all oil changes and service work was done at the dealership from day one. now the transmission is missing. her warranty coverage for the transmission is her receipt from the dealership. there was never a problem with the shifting of the transmission once she got the gear shift handle to go to drive. so, if there is a problem with the linkage from the steering column to the transmission, why did the transmission have to be replaced? *tr | |||
| 04/15/2003 | 21010 | 1 | 08/29/2000 |
| While driving the steering wheel became difficult to turn. it was later determined the steering belt came off the vehicle. *nlm ph *jb | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 10/23/2000 | |||
| Sometimes when turning steering wheel steering gets locked into place. mechanic told consumer there was too much pressure coming from steering wheel locking system. in an emergency won't be able to start car. *ak | |||
| 10/23/2000 | 1 | ||
| Sometimes while turning steering wheel will get locked into place. consumer feels this happens because there is too much pressure coming from steering wheel locking system.*ak *slc | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 07/01/2003 | 15311 | 1 | 07/05/2003 |
| An electrical system malfunctioned caused the headlights flicker while driving. the air conditioner malfunctioned. the vehicle experienced noise in the gear box. the technician packed grease on the rims and under the wheel covers. the battery failed and as a result the vehicle would not start. *ak *cb *nlm | |||
| 10/01/2000 | 4 | ||
| Powersteering fluid leaking/gear box replaced twice/ pitman arm/ power steering pump replaced, and steering wheel has too much play, to dealer 4 times, cannot remedy steering wheel problem. *ak *slc | |||
| 09/15/1999 | 9999 | 09/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 10/01/2000 | 4 | ||
| Powersteering fluid leaking/gear box replaced twice/ pitman arm/ power steering pump replaced, and steering wheel has too much play, to dealer 4 times, cannot remedy steering wheel problem. *ak *slc | |||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||
| 10/01/2000 | 4 | ||
| Powersteering fluid leaking/gear box replaced twice/ pitman arm/ power steering pump replaced, and steering wheel has too much play, to dealer 4 times, cannot remedy steering wheel problem. *ak *slc | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 06/25/2001 | 1 | 05/26/2001 | |
| While turning, steering would not return back to center, dealer replaced power steering pump. *tt | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 08/11/2002 | 1 | 06/26/1999 | |
| Consumer lost control at 35 mph on a gravel road, vehicle hit a tree, then bursted into flames. consumer suffered minor head injuries, vehicle was totalled. cause of fire unknown at this time. *ak while driving the consumer had met another driver going south in the middle and tried to miss the other vehicle and lost control. the consumer ran into the woods and hit two small trees and the vehicle then caught fire, which started under the wheel of the drivers side. the consumer went into the windshield and injured her forehead/head and neck. *scc | |||
| 06/21/2001 | 1 | 09/02/2000 | |
| While driving 65 mph started to change lanes, and noticed another vehicle in same lane, and swerved back to the right. as soon as she turned wheel to right she lost control of vehicle, it went across 2 lanes of traffic to left, and hit a tractor trailer head-on . airbags did deploy. consumer and passenger sustained minor injuries. consumer stated it felt like vehicle was on ice. prior to this, when driving over a bump, vehicle was hard to control. insurance will send an investigator, vehicle was totalled. *ak consumer stated that the amount of movement she made to return to the other lane was not extreme, however the front of the vehicle spun to the right causing her to strike the side of a flatbed tractor trailer. *slc | |||
| STEERING - LINKAGES | |||
| 10/01/2000 | 4 | ||
| Powersteering fluid leaking/gear box replaced twice/ pitman arm/ power steering pump replaced, and steering wheel has too much play, to dealer 4 times, cannot remedy steering wheel problem. *ak *slc | |||
| 09/15/1999 | 9999 | 09/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 10/01/2000 | 4 | 05/19/2000 | |
| When making a slow left turn steering column rattles. this has happened 4 times. dealer cannot find a problem.*ak *yh | |||
| 10/01/2000 | 4 | ||
| Powersteering fluid leaking/gear box replaced twice/ pitman arm/ power steering pump replaced, and steering wheel has too much play, to dealer 4 times, cannot remedy steering wheel problem. *ak *slc | |||