Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 01114 | 01/22/2001 | 618089 | Some vehicles may exhibit vibrations felt at speeds above 72 km/h (45 mph). *tt | 04/03/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/01/2001 | 125 | 9 | 05/31/2001 |
| While driving at 40 mph, the vehicle shimmied in the front. the vehicle was taken to the dealership, where the mechanic re-balanced and aligned the tires. the problem still existed after being taken to an independent mechanic. this was an on going problem since the beginning of purchase. the consumer had an adjudication to take the vehicle back to the dealership. *ak the vehicle had been back to the dealer on many occasions for the shimmy in the front. the dealership replaced all four tires and the driveshaft assembly. the vehicle developed an oil leak that was also ongoing, so the dealer replaced the oil pan/oil pan gasket and the rear main crank shaft seal. the ignition coil assembly had to be replaced as well. when the weather was cold, the hood would not pop open and the right front door did not close properly. *scc *jb | |||
| 05/14/2003 | 1 | ||
| While driving, the sway bar broke which caused the rear end to lock up. *jb | |||
| 09/21/2002 | 22047 | 1 | 09/01/2001 |
| Consumer stated there was a rattling noise coming from the engine when cold, dealer informed consumer the timing gear needed to be replaced, also the dashboard vibrated, however dealer stated nothing was wrong, the trim panel was loose on the door, the left front door closed too hard, the vehicle would lean to the left and there was a noise coming from the front of the vehicle when turning a corner, dealer replaced the front frame supports, the instrument cluster was scratched, the steering column trim was replaced, the radio had a poor reception, there was a pulsation coming from the brakes, however the dealer could not duplicate the problem. ph *jb | |||
| SUSPENSION - FRONT | |||
| 06/16/2006 | 1 | 01/20/2000 | |
| Dt*: the contact stated that the front end of the vehicle made a consistent, loud squeaking noise. the vehicle was taken to a service dealer, where the hood was lubricated and adjusted. the repair was not successful in fixing the problem. also, when the brakes were depressed, the vehicle lurched forward. the service dealer was unable to determine the cause of the brake problem. updated 9/20/2006 - the vehicle's brake booster and front suspension also made noise. *nm | |||
| SUSPENSION - REAR | |||
| 08/06/2008 | 44000 | ||
| Tl*the contact owns a 2001 mercury grand marquis. while driving between 45-50 mph, the contact noticed a low pitch humming noise coming from the rear wheel. she took the vehicle to the dealer and they stated that the cause of the failure was premature axle wear. they also stated that they would repair all rear axles and bearings at the cost of $1,350. the manufacturer has not been notified. the current and failure mileages were approximately 44,000. | |||
| 11/27/2001 | 3 | 05/01/2001 | |
| While driving any speed or when making a turn, consumer could feel tires not attaching to road and making vehicle slip, consumer lost control of vehicle, consumer had contacted dealer for tire situation, but they could not fix problem. mercury, grand marquis, 2001.*ak. consumer also stated that the rear suspension feels soft.(michelin radial f 123ap)*jb | |||
| 01/30/2001 | 1 | 01/01/2001 | |
| Discovered problem when car was on a lift, for cosmetic work. we don't know when bolt fell out. the rear end was jumping sideways around turns since we owned the car, we didn't know it wasn't normal.. we put 1000 miles on the car in the past week that we owned the car. *ak | |||