Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 18383 | 01/01/2005 | 10013321 | Am/fm and cellular phone reception interference - service tip. *tt | 04/14/2005 | |
| 04174 | 09/06/2004 | 10013116 | Malfunction indicator lamp (mil) illuminated - system lean diagnostic trouble codes (dtc's) - service tips. various models including 2004 f-series. *tt | 04/08/2005 | |
| 04111 | 06/14/2004 | 0431 | 10008252 | Streamlined diagnostic procedure for vehicles with malfunction indicator lamp (mil) on and diagnostic trouble codes (dtcs) p0401, p0402, p1400 or p1401. additional symptoms may include runs rough, lacks power, surge, poor fuel economy. | 07/23/2004 |
| 03223 | 01/26/2004 | 0431 | 10007360 | Streamlined diagnostic procedure for vehicles with malfunction indicator lamp on and diagnostic trouble codes (dtcs) p0401, p0402, p1400 or p1401. additional symptoms may include runs rough, lacks power, surge, poor fuel economy. *tt | 06/16/2004 |
| 03203 | 10/13/2003 | 0398 | 10004886 | Malfunction indicator lamp illuminated with diagnostic trouble codes (dtcs) p0442, p0455, p0456, p0457 or p1442 or a check fuel cap lamp illuminated with dtc p0457 for the evaporative emission system. *tt | 01/14/2004 |
| 03181 | 09/15/2003 | 10004027 | Remote keyless entry (rke) - service tips. *tt | 11/14/2003 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| 0245 | 03/04/2002 | 636065 | Information regarding discharged battery charging service tips and guidelines. *tt | 11/05/2002 | |
| ELECTRICAL SYSTEM - IGNITION | |||||
| 17871 | 06/01/2004 | 10008264 | Multiple driveability concerns under acceleration caused by ignition coil. *tt | 07/23/2004 | |
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||||
| 012113 | 10/29/2001 | 627774 | Some ignition switch lock cylinder assemblies may exhibit rougness and / or excess effort in turning, key does not fully return from start, a malfunction indicator lamp may illuminate with p0500, p1502 and u1039 stored in powertrian control | 02/22/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 05/01/2002 | 1000 | ||
| Shortly after purchase we went back to dealer to complain about bouncy suspension that made the car go sideways on the highway when going over bumps while in mild turns (just highway direction changes not getting off/on, etc.). dealer looked into problem via fmc and said the 02 suspension had been changed to improve its ride (ha). the changes were too great to be able to change components to get the ride back to what it was in earlier years. only changes we could do to improve it were to get 4 new high pressure (fast responding) kb shocks and goodyear assurance touring (more flex in sidewall) tires to reduce the impact. now the car does not laterally jump feet but rather inches during highway driving as described above. also: starting relay was replaced twice and harness contacts in lower steering column developed poor connections and had to be sprayed with high cost caig contact improver to get car to start consistently. also: brake pedal raise/lower motor burned out due to gear siezing up in that area and had to be replaced with great difficulty finding a replacement across country since fmc doesn't make parts anymore (> 7 yrs i guess). also: all 8 individual cylinder spark coils were replaced with high performance aftermarket ones after two of fords coils failed, one at a time. all in all not a great car. | |||
| 10/13/2011 | 112000 | ||
| During height of the rush hour at 4:00 pm i was traveling on nj turnpike at 65 mph in the middle lane, started to hear a clicking sound. all of a sudden the car's engine stopped, had no power steering and the entire electrical system failed, (the car's battery was replaced in 12/2010) . directional signals, and emergency flasher did not work, nor could i lower the windows. i was able to coast to the shoulder of the road when a slow moving truck was coming up on the right side. no clicking sound was heard trying to restart the car. | |||
| 02/03/2005 | 24998 | 8 | 12/20/2001 |
| Dt*: the contact stated the vehicle did not always start. when it did start the engine stalled while idling. to alleviate stalling the accelerator pedal must be pumped hard while starting the vehicle. the vehicle has been to the dealership multiple times and they were unable to duplicate the problem. the iac valve was replaced, and the computer was reprogrammed. neither of these efforts repaired the problem. *ak | |||
| 04/23/2005 | 50000 | 1 | 09/18/2002 |
| Slight white smoke appearing through vents in auto. then when we parked it extreme smoke came into vents filling passanger compartment. also extreme white smoke mixed with black came through vents between hood and windshield. i opened hood and it was apparently between firewall & dash. had terrible smell like rotted tuna. wife still having breating problems from inhalation. had car towed to dealership.*ak | |||
| 09/24/2002 | 4093 | 1 | |
| When the consumer applied the brake his foot also hit the accelerator pedal which caused the vehicle to accelerate suddenly. the vehicle turn signal were inoperative and the ignition key was hard to turn at times. *jb *cb *nlm | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 04/06/2004 | 15213 | 2 | |
| Problems with my wife's 2002 mercury grand marquis ls not cranking at odd times. i have cranked up the car, and driven it into the garage, then go back out a couple minute later - 15-30 minutes - and the car would not crank. the last time i pulled the car into the garage one evening and when my wife went to go to work the next morning it would not crank. the dealer's service department can not find a problem. however, the left turn signal went out about a year ago, requiring a module be replaced. after that we noticed the foot pedal adjustment diid not work and a loose connection was found to be the problem. the starting problems did not start until after the turn signal module was replaced. i have found other incidents of problems with the ignition switch for this model mercury. *ak | |||
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||
| 06/13/2002 | 1 | 06/12/2002 | |
| This is a concern and i am wondering, if it should in fact be a complaint. i purchased a 2002 mercury marquis on june 12th of 2003. i was assured this, as other autos had been checked out and in good order. i am now noticing the ignition key sometimes does not turn when i am trying to start the car. equally important, i ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. when i purchased it, and because of the mileage, which at that time was 27,279 i was assured this was a good car. i find now, that it was not the retired, senior citizen who wanted a new auto trade in, but this was a rental car from burlinggame, ca. now i am wondering if i should be concerned this car was sitting for 8 months and thus only had 17 miles more in june than in november? or be suspect about the odometer being rolled back? it just doesn't seem accurate a 2002 would only have 17 miles more in 8 months from nov. 2002 to june 12, 2003.thank you. | |||