Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 05/01/2002 | 1000 | ||
| Shortly after purchase we went back to dealer to complain about bouncy suspension that made the car go sideways on the highway when going over bumps while in mild turns (just highway direction changes not getting off/on, etc.). dealer looked into problem via fmc and said the 02 suspension had been changed to improve its ride (ha). the changes were too great to be able to change components to get the ride back to what it was in earlier years. only changes we could do to improve it were to get 4 new high pressure (fast responding) kb shocks and goodyear assurance touring (more flex in sidewall) tires to reduce the impact. now the car does not laterally jump feet but rather inches during highway driving as described above. also: starting relay was replaced twice and harness contacts in lower steering column developed poor connections and had to be sprayed with high cost caig contact improver to get car to start consistently. also: brake pedal raise/lower motor burned out due to gear siezing up in that area and had to be replaced with great difficulty finding a replacement across country since fmc doesn't make parts anymore (> 7 yrs i guess). also: all 8 individual cylinder spark coils were replaced with high performance aftermarket ones after two of fords coils failed, one at a time. all in all not a great car. | |||
| 06/18/2008 | 1 | ||
| 2002 mercury grand marquis with defective rubber boots on ball joints. consumer states that the dealer told him the rubber boots on the ball joints and stabilizer links were deteriorated. mechanic stated this was due to weather, and lack of vehicle use. *kb | |||
| 06/13/2002 | 1 | 06/12/2002 | |
| This is a concern and i am wondering, if it should in fact be a complaint. i purchased a 2002 mercury marquis on june 12th of 2003. i was assured this, as other autos had been checked out and in good order. i am now noticing the ignition key sometimes does not turn when i am trying to start the car. equally important, i ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. when i purchased it, and because of the mileage, which at that time was 27,279 i was assured this was a good car. i find now, that it was not the retired, senior citizen who wanted a new auto trade in, but this was a rental car from burlinggame, ca. now i am wondering if i should be concerned this car was sitting for 8 months and thus only had 17 miles more in june than in november? or be suspect about the odometer being rolled back? it just doesn't seem accurate a 2002 would only have 17 miles more in 8 months from nov. 2002 to june 12, 2003.thank you. | |||
| SUSPENSION - FRONT | |||
| 8000 | 1 | 02/01/2004 | |
| The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. the dealership provided a temporary fix by putting shims under the front end. while driving at 15 mph in the rain, the vehicle suddenly lost power steering. the consumer had to use excessive force to steer. this resulted in injuries to the consumers arm. this failure was due to the tensioner pulley falling off. the parts were replaced. the driver side seat belt plate failed to lock in the buckle. the dealership replaced the entire seat belt assembly. *jb also, front rims have excessive brake dust. dealer inspected brakes, but weren't able to duplicate concern of consumer. *la | |||
| 09/07/2003 | 1 | ||
| While driving suspension is very bouncy, which causes vehicle to become uncontrollable. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 10/26/2007 | 80476 | 1 | 11/09/2002 |
| Backed out of driveway at a friends house and went about 4 houses, when the right front of the car dropped to the pavement and dug into the asphalt. the car was stopped immediately as it was only traveling at 10 mph. upon inspecting the damage it was discovered that the lower ball joint on the passenger side had broken off. the tire was cut down on the inside sidewall and was pushed back into the fender forcing the fender back into the door. the rim and sway bar link were also damaged. we travel to the veterans hospital in iowa city, iowa quite frequently, two appointments this week, and had we been on the highway when this happened, i fear we would be statistics. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 09/21/2007 | 50000 | ||
| Tl*the contact owns a 2002 mercury grand marquis. while driving 12 mph, the ball joints on the passenger side of the vehicle failed. the vehicle dropped to the ground and made a huge noise. the front passenger side tire blew out as a result of the failed suspension. the vehicle was towed to an auto garage and was informed that the ball joints failed. the dealer stated that the ball joints could not be serviced. prior to the failure, the dealer repaired the emissions control system, which the contact believed to be the root of the issues with his vehicle. he also believed that the dealer failed to properly repair the vehicle. the current mileage was approximately 57,000 and failure mileage was approximately 50,000. | |||
| SUSPENSION - REAR | |||
| 14427 | 1 | ||
| While driving at 30 mph consumer heard a noise in the front of the vehicle. it was a whispering air sound. *ak *mr | |||
| 11/11/2001 | |||
| Vehicle didn't have sway bar. when consumer called ford they stated all 2002 model vehicles should have sway bars. consumer was in accident. contacted dealer, and dealer stated some vehicles do, and some vehicles don't have sway bars. please add vin#. *ak | |||