Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 16906 | 06/01/2003 | 10002617 | Moisture in the headlamps. *tt | 09/08/2003 | |
| 16698 | 03/01/2003 | 10001944 | Erratic headlamp operation in autolamp mode. *tt *jb | 07/28/2003 | |
| 15802 | 04/01/2002 | 637524 | On some vehicles the headlamps remain illuminated when wipers are activated and then deactivated. *tt | 12/02/2002 | |
| EXTERIOR LIGHTING - TURN SIGNAL | |||||
| 17757 | 04/01/2004 | 10008247 | Intermittent rapid flashing of the turn signals. *tt | 07/23/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | ||||||
| PE08066 | FORD MOTOR COMPANY | 11/26/2008 | 03/24/2009 | LOSS OF HEADLIGHT FUNCTION | ||
| The agency has closed this investigation based on its review of complaint reports, field and technical data provided by ford and complainant interviews. ford found that some lighting control modules (lcm) in the subject vehicles contained defective solder joints on the printed circuit board.this condition can lead to poor headlight performance ranging from intermittent outage and dimming to eventual headlights failure.the failure does not affect other lighting functions (park, emergency flasher, brake and flash to pass lights).the agency is aware of a total of 306 consumers complaints and no report of crash, injury or fatality.ford reports 2,074 warranty claims related to headlight failure linked to the lcm during the first three years of operation.about 12% (247) of these claims are specific to headlight failure while driving.the average warranty rate for headlight failing while driving is low (0.05%).ford reports a slightly higher warranty rate experienced for the crown victoria police interceptor vehicles and this is attributed to the higher duty cycle of these vehicles (headlights on for longer periods).a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 02/01/2013 | 111000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact stated that while driving approximately 45 mph, both headlights failed without warning. the contact mentioned the failure recurred frequently and the lights would illuminate a few minutes after they shut off. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 111,000. the vin was not available. | |||
| 09/14/2012 | 89000 | ||
| Headlights would not come on in the manual or automatic light switch mode. the only way to have headlights on is to hold high beam lever in the flash more( lever pulled toward driver). i found after a while if i kick my foot above the accelerator, the lights would come on and stay on for an undeterminand time. further diagnosis indicates a poor connection by moving one of the modules connectors. | |||
| 11/15/2012 | 75000 | 1 | |
| Luckily i am driving home from work around 1230am on an interstate with moderate traffic. the headlights just go off without any warning. after some very close calls and not just a few upset drivers, i did manage to get off the road and onto the side. i discovered that i could hold the signal handle back i had high beam lights that let me get home. i have maintenance records on this car since it's first oil change at 3000 miles, the auto is well taken care of. i do not understand why ford would not take the responsibility for this as from what i have already read ,it is a very common problem, i guess not enough people have died from it yet. *tr | |||
| 11/15/2012 | 75000 | ||
| Luckily i am driving home from work around 1230am on an interstate with moderate traffic. the headlights just go off without any warning. after some very close calls and not just a few upset drivers, i did manage to get off the road and onto the side. i discovered that i could hold the signal handle back i had high beam lights that let me get home. i have maintainance records on this car since it's first oil change at 3000 miles, the auto is well taken care of. i do not understand why ford would not take the responsablity for this as from what i have already read ,it is a very common problem, i guess not enough people have died from it yet. | |||
| 11/19/2012 | 96000 | 1 | |
| Turned on headlights they did not come on but if you pull back on turn signal high beam works when held in position. *tr | |||
| 11/19/2012 | 96000 | ||
| Turned on headlights they did not come on but if you pull back on turn signal high beam works when held in position | |||
| 03/01/2012 | 93000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while traveling 50 mph, both headlights failed. the contact was able to merge to the side of the road to restart the vehicle but to no avail. the vehicle was able to be driven to the contact's residence and was later taken to a dealer where it was determined that the light control module had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 93,000 and the current mileage was 96,000. kmj | |||
| 03/01/2012 | 93000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated while traveling 50 mph both headlights failed. the contact was able to merge to the side of the road to restart the vehicle but to no avail. the vehicle was able to be driven to the contact's residence. the vehicle was taken to a dealer where it was found that the light control module had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 93,000 and the current mileage was 96,000. mh | |||
| 08/07/2012 | 165000 | 1 | |
| The headlights on low beam would not come on - could only drive at night while holding the high beam light on. being told it is the lcm and has to be replaced at a high repair cost. after much research about this problem, ford should be paying for these repairs and not the consumer! *tr | |||
| 08/07/2012 | 165000 | ||
| The headlights on low beam would not come on - could only drive at night while holding the high beam light on. being told it is the lcm and has to be replaced at a high repair cost. after much research about this problem, ford should be paying for these repairs and not the consumer! | |||
| 03/06/2012 | 90000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving approximately 40 mph the headlights shut off without warning. the lights came on a few minutes after they shut off. the failure recurred frequently. after some time the headlights no longer illuminated. the vehicle was taken to an independent mechanic who diagnose that the automatic light control module failed and needed to be repaired. the vin was not available. the vehicle was not repaired. the approximate failure mileage was 90,000. pmb | |||
| 08/07/2012 | 165000 | ||
| The headlights on low beam would not come on - could only drive at night while holding the high beam light on. being told it is the lcm and has to be replaced at a high repair cost. after much research about this problem, ford should be paying for these repairs and not the consumer! | |||
| 03/06/2012 | 90000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving approximately 40 mph the headlights shut off without warning. the lights came on a few minutes after they shut off. the failure recurred frequently. after some time the headlights no longer illuminated. the vehicle was taken to an independent mechanic who diagnose that the automatic light control module failed and needed to be repaired. the vin was not available. the vehicle was not repaired. the approximate failure mileage was 90,000. pmb | |||
| 08/07/2012 | 165000 | ||
| The headlights on low beam would not come on - could only drive at night while holding the high beam light on. being told it is the lcm and has to be replaced at a high repair cost. after much research about this problem, ford should be paying for these repairs and not the consumer! | |||
| 03/06/2012 | 90000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving approximately 40 mph the headlights shut off without warning. the lights came on a few minutes after they shut off. the failure recurred frequently. after some time the headlights no longer illuminated. the vehicle was taken to an independent mechanic who diagnose that the automatic light control module failed and needed to be repaired. the vin was not available. the vehicle was not repaired. the approximate failure mileage was 90,000. pmb | |||
| 03/06/2012 | 90000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. while driving approximately 40 mph the headlights shut off without warning. the lights came on a few minutes after they shut off. the failure occurred frequently. after some time the headlights no longer illuminated. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic stated the automatic light control module had failed and would have to be repaired. the vin was not available. the vehicle was not repaired. the approximate failure mileage was 90,000. da | |||
| 05/20/2010 | 40000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the headlights failed. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was repaired. the failure mileage was 40,000 and the current mileage was 79,995. kmj | |||
| 05/20/2010 | 40000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving at night the head lights failed. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included on any recalls. the vehicle was repaired. the failure mileage was 40,000 and the current mileage was 79,995. pm | |||
| 07/17/2012 | 55000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. while parked, the contact noticed that the headlights were not illuminated. the failure recurred intermittently. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 55,000. the vin was not available. | |||
| 07/17/2012 | 55000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. while parked, the contact noticed that the headlights were not illuminated. the failure recurred intermittently. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 55,000. the vin was not available. kmj | |||
| 07/17/2012 | 55000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. while parked the contact noticed the headlights would not illuminated. the failure occurs intermittently. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 55,000. da | |||
| 09/01/2011 | 42000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact was driving 55 mph when the headlights failed. the contact had to pull to the side of the road and attempted to get the lights to function properly but to no avail. she was able to get the high beams to work by holding the wand in the flash to pass mode. the vehicle was taken to a personal mechanic for diagnosis and the contact was informed that the light control module would need replacing. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and the current mileages were 42,000. | |||
| 09/01/2011 | 42000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact was driving 55 mph when the headlights failed. the contact had to pull to the side of the road and attempted to get the lights to function properly but to no avail. she was able to get the high beams to work by holding the wand in the flash to pass mode. the vehicle was taken to a personal mechanic for diagnosis and the contact was informed that the light control module would need replacing. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and the current mileages were 42,000. kmj | |||
| 09/01/2011 | 42000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated while driving 55 mph the headlights failed. the contact had to pull to the side of the road and attempted to get the lights to function properly however she could not get them to function properly. she was able to get the high beams to work by holding the wand in the flash to pass mode. the vehicle was taken to a personal mechanic for diagnosis and was informed she would need a light control module. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileages were 42,000. dt | |||
| 01/11/2012 | 180000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving 20 mph, the headlights failed and could not be turned back on. the vehicle was not taken to the dealer and the manufacturer was not contacted. the failure mileage was 180,000. the current mileage was 186,000. kmj | |||
| 01/11/2012 | 180000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated while driving 20 mph the headlights of the vehicle went out. the headlight would not turn back on. the vehicle was not taken to the dealer. the manufacture was not contacted. the failure mileage was 180,000. the current mileage was 186,000,jp | |||
| 07/01/2011 | 78000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated the external headlights became inoperable without warning. the manufacturer was notified, but denied any assistance with repairing the vehicle. the dealer was not notified of the failure. the vehicle was not repaired. the failure mileage was 78,000 and the current mileage was 85,000. rvk | |||
| 07/01/2011 | 78000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the external headlights would become inoperative at any time, without warning. the manufacturer was notified, but denied any assistance with repair to the failure. the dealer was not contacted. the vehicle was not repaired. the failure mileage was 78,000 and the current mileage was 85,000. nw | |||
| 03/23/2012 | 123055 | ||
| 2003 mercury grand marquis..this is a loaner car while my f-150 was in the shop. i used the car for work that morning.lights worked fine,but i needed to use my trailor the next day so my wife was going to use the car for work the next day so i could use our explorer to pull the trailor. the car needed gas and it was dark out. we went to go for gas and when i started it the parking lights worked but the headlights would not. i pushed the turn signal lever forward and the brights didn't either. i checked the fuses and could not find one bad. it is going back to the ford dealership. i would think from what i have read about this being an ongoing problem, there would of been a recall by now. i'm just glad it didn't happen to my wife on her way to work,it was foggy and dark that morning. | |||
| 03/05/2012 | 109000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact stated that the exterior front headlights would fail sporadically and without warning. the contact would have to keep the high beam headlights activated at all times in order to see properly at night. a local mechanic repaired the failure numerous times, but the failure would recur. the dealer was in the process of replacing the manual light switch and the fuses. the vehicle was in the process of repair. the manufacturer was not contacted. the failure and current mileage was approximately 109,000. the vin was unavailable. | |||
| 03/05/2012 | 109000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the exterior front headlights would fail sporadically and without warning. the contact would have to keep the high beam headlights activated at all times in order to see properly at night. a local mechanic repaired the failure numerous times, but the failure would recur. the dealer was in the process of replacing the manual light switch and the fuses. the vehicle was in the process of repair. the manufacturer was not contacted. the failure and current mileage was approximately 109,000. the vin was unavailable. kmj | |||
| 03/05/2012 | 109000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the exterior front headlights would become inoperative at anytime while on the highway. the contact would have to keep the high beam light on at all times to be able to see properly at night. a local mechanic would repair the failure numerous times, but the failure would recur. the dealer was in the process of replacing the manual light switch and fuses. the vehicle was in the process of repair. the manufacturer was not contacted. the failure and current mileage was approximately 109,000. the vin was unavailable. nw | |||
| 12/23/2011 | 127000 | ||
| Head lights when off. i turned them to the auto setting and they would work for a short time and go off. then they wouldn't work no mater were you set them. wiper came on by themselfs and i had to pull the fuse to stop them, when i needed the wipers i have to replace the fuse. then when i try to turn them off they stop in the drivers view if they stop at all. sometimes they would work right and then not at all. the wiper water pump would not work eather. now it's working again. | |||
| 12/12/2011 | 84700 | ||
| The head lights will turn off while driving. they will then go back on after an indeterminate period of time. it makes no difference whether the light control switch on the dash is on automatic or not. this may happen any number of times even during a short trip. the problem is the lighting control module for which ford has a newly designed part, but no recall or service bulletin. needless to say it is an obvious safety issue to have your lights go out and lose all forward visibility, especially on a rainy night. i don't understand why there has not been a recall on such an obvious safety hazard. | |||
| 10/19/2010 | 95000 | ||
| While driving at dusk on my way home (with my 5 year old little girl!), my headlights shut off without warning! we were fortunate that several drivers in the oncoming lane were concerned and conscientious and flashed their high beams to signal that something was wrong. deductively, i ruled out my lights being off because the switch was on. that was until the traffic light turned red and i saw no reflection on the back of the car in front of me! i flipped the switch off then back on again to see if it was a bad connection in the switch or perhaps it was between positions and would possibly work if i repositioned it. no good! ugh, the light went green! i nervously pulled at the bright light selector to see if they worked! just in time to barely miss the suv that obviously did not see us!!! i did not let it go untill we were safe at home!!! phew!!! i guess now would be the time to change my pants! | |||
| 10/28/2010 | 77000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact was driving 5 mph when the headlights illuminated erroneously. the contact stated that the lights would sporadically fail when engaged. the manufacturer was notified of the failure who advised that there were no recalls for the failure and offered no further assistance. the failure mileage was 77,000 and the current failure was 89,000. | |||
| 10/28/2010 | 77000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact was driving 5 mph when the headlights illuminated erroneously. the contact stated that the lights would sporadically fail when engaged. the manufacturer was notified of the failure who advised that there were no recalls for the failure and offered no further assistance. the failure mileage was 77,000 and the current failure was 89,000. kmj | |||
| 10/28/2010 | 77000 | ||
| Tl-the contact owns a 2003 mercury gran marquis. the contact stated while driving 5mph the headlights comes on intermittently or sometimes turn themselves off. the vehicle was not taken to the dealer. the manufacturer was notified who stated there are no recalls for this failure. they offered no assistance. the failure mileage was 77,000 and the current failure was 89,000. mw | |||
| 10/01/2010 | 43000 | ||
| Headlights randomly turn off while driving. lighting control module is defective. | |||
| 12/15/2010 | 92000 | ||
| I own a 2003 mercury grand marquis and the headlights will randomly decide to work or not work. most times they work for 3-5 minutes and then just go out.. the running lights and turn signals still work. the only way to see is to manually hold the high beam light in position while driving. | |||
| 05/14/2011 | 141289 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated the headlights will not come on. the contact stated the headlights will come own when it gets, but then go out. the contact took the vehicle to the dealer and they were told the auto lamp switch failed on the vehicle. the failure was unknown, but the current mileage was | |||
| 07/04/2011 | 49400 | ||
| Complete headlite failure. faulty lighting control module. traveling highway speed. now, i understand that mercurys are no longer being made. how will a recall take place when vehicle make and model are no longer being manufactured ? there's no incentive. ford dealers know how to stick it to you really good with no gaurantee on electrical parts. | |||
| 06/05/2011 | 86850 | ||
| Complete headlight failure - this is second occurrence for family - other was in 2003 ford crown victoria. same problem - lighting control module. problem is still in part number 3w7c-1788-ah for 2003 model year. mileage at failure was 86850. found by having someone else flash that my lights weren't on on way home from event. they were on when car started. was 10 miles from home at a late dusk, made home w/o incident. also have another 2003 mercury and i guess i'm waiting for it to fail too! (perhaps i should get the part now?) 2003 ford sold to friend. part acquired (ag letters- staying away from ah - same part with failure in both our 2003's) from junkyard - first 5 appropriate cars were missing the lcm - and a guy in the field asked if we were looking for a lcm? this is a well known defect. both old parts still in posession. | |||
| 06/02/2011 | 113057 | ||
| Sept '10 driving to work at 530 am on a rural road, no streetlights, doing speed limit 60 mph head lights suddenly went off, headlights dashlights and parking light.. replaced headlight control module. lights worked good until june 2nd 2011.. started car up with auto headlights on lights should have come but only parking lights. i pulled back on turnsignal stalk high beams work..if i put the regular high beams on no nothing..slapped under dash near the headleight control module and lights started working. now i have to buy another module..if ford was paying for it they would find a fix for it..time for a recall.. | |||
| 01/29/2011 | 115000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. while driving approximate 55 mph all the exterior lights were not functioning. the contact pulled over to the side of the road, shut the engine off and restarted the vehicle in order for the lights to function. the failure occurred intermittently. the contact stated he purchased a head light control switch from the manufacturer and replaced the part himself. the failure continued. the vehicle was not taken to the dealer or mechanic for diagnostics. the vehicle was not repaired. the approximate failure mileage 115,000. ds | |||
| 04/04/2011 | 96000 | ||
| I own a 2003 mercury grand marquis. the problem started with my headlights flicking on and off while driving at night and quickly progressed to turning off and not coming back on at all. i replaced the dashboard headlight control and they worked for about a week and then they started turning off again while driving but if i flicked my high beams they would come back on for about 15 min or so and go back off. after a couple of days of that they just quit working at all. once again i replaced the dashboard switch to no avail. | |||
| 03/09/2011 | 48000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact was driving approximately 55 to 60 mph when the head lights and the instrument panel lights failed without warning. the vehicle was not taken to the dealer for diagnosis or repairs. the contact stated that the electronic control module failed and that he would be replacing the component himself. the vehicle was not repaired. the failure and the current mileage was 48,000. | |||
| 03/09/2011 | 48000 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact stated while driving at approximately 55 to 60 mph the head lights, and the instrumental panel lights failed without warning. the vehicle was not taken to the dealer to be diagnosed. the contact stated the electronic control module failed. the contact will replaced the electronic control module himself. the vehicle was not repaired. the failure and the current mileage was 48,000. li | |||
| 10/01/2010 | 160000 | ||
| The automatic external ligts go off or do not turn on at all | |||
| 11/29/2010 | 89000 | ||
| Headlights failed while driving at night, shortly after starting, 2-5 minutes. this happened with the light control in automatic or in manual modes. after pulling off of road in traffic, the lights began working within 2 or 3 minutes, apparently this is a common defect in this auto. | |||
| 11/07/2010 | 109000 | ||
| While driving on a back road on my way home from work, headlights went out and could not be turned back on. headlights were in the auto mode when they went out, i switched to manual while breaking so not to hit anything hard and they did not come back on. i pulled over and parked. i tried them again in about five minutes and they worked for about 10 minutes and then did the same thing. i have not had the car looked at yet, but on the internet found several similar stories and believe it is the light control module. i am shocked there has not been a recall based on all the complaints online about the 2003 mercury grand marquis, i'm glad i wasn't asleep at the wheel when this happened to me! please do something about this, it is a serious problem!!! | |||
| 06/15/2010 | 122000 | ||
| I am having a problem with my headlights turning off while driving or not turning on after i have the car off for a few minutes. all the other exterior lights work at this time. i thought it was only happened when i had it in automatic lights but now it happens when i turn the lights on manually too. sometimes if you move the blinker switch around they will come back on but other times they won't. i have had to drive holding the the blinker arm back to have the brights on so i can make it home. it started in june and happened very intermittently but now 5 months later it is happening every time i drive at night. | |||
| 11/07/2010 | 109000 | ||
| While driving on a back road on my way home from work, headlights went out and could not be turned back on. headlights were in the auto mode when they went out, i switched to manual while breaking so not to hit anything hard and they did not come back on. i pulled over and parked. i tried them again in about five minutes and they worked for about 10 minutes and then did the same thing. i have not had the car looked at yet, but on the internet found several similar stories and believe it is the light control module. i am shocked there has not been a recall based on all the complaints online about the 2003 mercury grand marquis, i'm glad i wasn't asleep at the wheel when this happened to me! please do something about this, it is a serious problem!!! | |||
| 06/15/2010 | 122000 | ||
| I am having a problem with my headlights turning off while driving or not turning on after i have the car off for a few minutes. all the other exterior lights work at this time. i thought it was only happened when i had it in automatic lights but now it happens when i turn the lights on manually too. sometimes if you move the blinker switch around they will come back on but other times they won't. i have had to drive holding the the blinker arm back to have the brights on so i can make it home. it started in june and happened very intermittently but now 5 months later it is happening every time i drive at night. | |||
| 01/10/2009 | |||
| Headlights turn off randomly. i do not have to go into detail here just look at all the other complaints for the same problem. hard to believe that a recall has not been issued for a part that controls the headlights. | |||
| 09/14/2010 | 98000 | ||
| Tl- the contact owns a 2003 mercury grand marquis . the contact stated that while driving 45 mph when the low beam headlights went out and the contact ended up in a ditch, this occurred at night time. there were damages to the front and rear passengers tires and there were no injuries to the contact . the dealer was informed about the failure and they stated that there have not heard of this before. . the vehicle was not repaired . the failure mileage was 98000 and the current mileage was 100000. cv | |||
| 09/23/2010 | 88500 | ||
| Headlights quit lcm at fault | |||
| 08/12/2008 | 75000 | ||
| I have two complaints, my first complaint is, i own a 2003 grand marquis. i have to be to work @ 3 in the morning so one day i was headed to work on a dark road and all of a sudden my light turn off by themselves. i pulled over and played with the light switch and it came back on. the next day it did it again, and i repeated the same steps. so for the third day they didn't come on at all. i took it to ford the the same day and they said it was the lcm, which would cost a estimated 750.00 dollars to replace it. i had to hold the bright lights til i saved enough money to get it replaced. my other complaint is about the a/c climate control unit, this is another major problem. one day its was working fine, then the next day it was not blowing out the proper vents , then eventually it stop working. i can feel a little air blowing out once i hit about 65 mph on the freeway. again i took it 2 ford and it would be another 650.00 to replace it. i asked around town and a lot of people are having the same problems. something needs to be done about this. if you check ebay, they do have services that rebuild both the lcm and the climate control unit for anywhere between 75.00 and 200.00 dollars. | |||
| 07/10/2009 | 64000 | ||
| I own a 2003 grand marquis. i bought the vehicle in 2004 with 19,000 miles on it. i have loved this car it is great to drive. two problems i have with this car is that the hubcaps are crap, they rattle when i drive, one came off completely and i had to stop and get it. i am now looking to replace them. the second problem is my major concern and that is lcm(lighting control module) i had an accident (minor) but i did damage the front end. upon completetion of the repairs, my car stayed at repair because the lights would not work.wow not cool. i got the car back and driving one evening my lights went out. the mechanic and i have taken it to several other mechanics and the switch was thought to be the problem but after two weeks and several mechanics, the problem is a $500.00 problem. i was told not to drive with the lights on automatic because it causes the inside casing to heat up. the lcm (lighting control module) is bad, i was given some info off the intermet and the mechanic said he had just replaced the lcm on four cars that week. this should not happen. i was told the automatic light mechanism was not perfected and it is best to drive with the automatic lights off and to use them manually. until i could replace the module. i need my vehicle as i am disabled and i have spent $2500, i do not have the $500.00 plus labor to replace the lcm | |||
| 03/05/2009 | |||
| 2003 mercury grand marquis head light fail.every other thing is working.now this is serious because it happens every 5 minutes and remains for at least 10 minutes.confirmed that the lcm is the source of problem. this is a mistake by ford and they should pay for it as i discovered many owners has the same problem. is there any recall by ford for this one? | |||
| 07/03/2010 | 31000 | ||
| Facts: i own a 2003 mercury grand marquis that had total headlight failure while driving 55 mph. although i ran off the road i was able to recover with no damage/injury/loss of life because i was familiar with the road/the car/and sadly, previous experience with total headlight failure in a previous vehicle (2001 dodge durango). once i stopped i checked all obvious things for failure (battery/fuses/etc) but soon realized i had parking lights/turn signals/side marker lights/dash lights/tail lights/and even brake lights...everything except headlights. i tried the high-beam position and no luck there either - until i pulled the multi-function switch toward the steering wheel to the flash the high-beam position. i continued to hold the switch in this position and drive with my high-beams on for the few miles i had left to my destination. once home i turned vehicle off gathered my test equipment and began my troubleshooting just to find out that now everything worked as advertised. that held true for approx. 1500 miles | |||
| 08/14/2010 | 128000 | ||
| The head lights on my mercury grand marquis go out when i drive at night. i have searched the web for solutions to this problem. it turns out this is a recurring problem with thousands of other owners of this model. it is a serious issue when you are driving on country roads or on the interstate and your lights go out and you can't see anything. the lights usually remain off for about ten minutes or so. mercury needs to be responsible for this issue before a serious accident happens (if one hasn't already). | |||
| 07/03/2010 | 31000 | ||
| Facts: i own a 2003 mercury grand marquis that had total headlight failure while driving 55 mph. although i ran off the road i was able to recover with no damage/injury/loss of life because i was familiar with the road/the car/and sadly, previous experience with total headlight failure in a previous vehicle (2001 dodge durango). once i stopped i checked all obvious things for failure (battery/fuses/etc) but soon realized i had parking lights/turn signals/side marker lights/dash lights/tail lights/and even brake lights...everything except headlights. i tried the high-beam position and no luck there either - until i pulled the multi-function switch toward the steering wheel to the flash the high-beam position. i continued to hold the switch in this position and drive with my high-beams on for the few miles i had left to my destination. once home i turned vehicle off gathered my test equipment and began my troubleshooting just to find out that now everything worked as advertised. that held true for approx. 1500 miles | |||
| 08/14/2010 | 128000 | ||
| The head lights on my mercury grand marquis go out when i drive at night. i have searched the web for solutions to this problem. it turns out this is a recurring problem with thousands of other owners of this model. it is a serious issue when you are driving on country roads or on the interstate and your lights go out and you can't see anything. the lights usually remain off for about ten minutes or so. mercury needs to be responsible for this issue before a serious accident happens (if one hasn't already). | |||
| 07/03/2010 | 31000 | ||
| Facts: i own a 2003 mercury grand marquis that had total headlight failure while driving 55 mph. although i ran off the road i was able to recover with no damage/injury/loss of life because i was familiar with the road/the car/and sadly, previous experience with total headlight failure in a previous vehicle (2001 dodge durango). once i stopped i checked all obvious things for failure (battery/fuses/etc) but soon realized i had parking lights/turn signals/side marker lights/dash lights/tail lights/and even brake lights...everything except headlights. i tried the high-beam position and no luck there either - until i pulled the multi-function switch toward the steering wheel to the flash the high-beam position. i continued to hold the switch in this position and drive with my high-beams on for the few miles i had left to my destination. once home i turned vehicle off gathered my test equipment and began my troubleshooting just to find out that now everything worked as advertised. that held true for approx. 1500 miles | |||
| 08/14/2010 | 128000 | ||
| The head lights on my mercury grand marquis go out when i drive at night. i have searched the web for solutions to this problem. it turns out this is a recurring problem with thousands of other owners of this model. it is a serious issue when you are driving on country roads or on the interstate and your lights go out and you can't see anything. the lights usually remain off for about ten minutes or so. mercury needs to be responsible for this issue before a serious accident happens (if one hasn't already). | |||
| 07/03/2010 | 31000 | ||
| Facts: i own a 2003 mercury grand marquis that had total headlight failure while driving 55 mph. although i ran off the road i was able to recover with no damage/injury/loss of life because i was familiar with the road/the car/and sadly, previous experience with total headlight failure in a previous vehicle (2001 dodge durango). once i stopped i checked all obvious things for failure (battery/fuses/etc) but soon realized i had parking lights/turn signals/side marker lights/dash lights/tail lights/and even brake lights...everything except headlights. i tried the high-beam position and no luck there either - until i pulled the multi-function switch toward the steering wheel to the flash the high-beam position. i continued to hold the switch in this position and drive with my high-beams on for the few miles i had left to my destination. once home i turned vehicle off gathered my test equipment and began my troubleshooting just to find out that now everything worked as advertised. that held true for approx. 1500 miles | |||
| 08/14/2010 | 128000 | ||
| The head lights on my mercury grand marquis go out when i drive at night. i have searched the web for solutions to this problem. it turns out this is a recurring problem with thousands of other owners of this model. it is a serious issue when you are driving on country roads or on the interstate and your lights go out and you can't see anything. the lights usually remain off for about ten minutes or so. mercury needs to be responsible for this issue before a serious accident happens (if one hasn't already). | |||
| 04/30/2010 | 76000 | ||
| While driving my 2003 mercury marquis one evening, my headlights went out. i tried turning the switch on the dashboard to the headlight position because originally it was on the sensor position, but they didn't come back on. no matter what i did, they remained off. from that night on, my headlights work sporadically. sometimes they'll come on right away and then go out while driving. sometimes they'll come on in the daylight with the switch in the off position. it's very scary when you're driving down a back country road where there's no street lights and your headlights go out. the only way i could get light was to to hold back on the high beam lever. that was weird too because the high beams wouldn't work when i put the lever in the on position, only when i pulled back on the lever which puts the high beams on for as long as you hold the lever. one night i drove for about 5 miles and the headlights stayed on the whole time. there's just no knowing when they're going to work, and if they do, how long they'll stay on. i understand it's going to be very expensive to fix the problem, but i don't have $800 so haven't had it repaired yet. i just don't drive after dark, which is very inconvenient! | |||
| 06/11/2010 | 58000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the headlights turns off with out warning. the contact stated that a certified mechanic said there is a problem with the light control module and this is causing the failure. the failure mileage was 58000 and the current mileage was 58500.rl | |||
| 05/28/2010 | 45000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that while driving the headlights went out on the vehicle. the dashboard lights stayed on, but the headlights and high beams went out without warning. the contacts mechanic replaced a module that was located inside a black box located near the gas pedal. the failure mileage and current mileage was 45000.rl | |||
| 05/26/2003 | 54834 | ||
| I have a 2003 grand marqui gs, the headlights started turning off for no particular reason. this is extremely dangerous; one time i had a car full of children and the lights went out on a back road, i almost drove into a tree. i had to ride home with the highbeams on. it turns out that its an expensive part and a very common complaint for this model; why is there not a recall, we could have been injured and if so many complaints are being filed why is nothing being done? | |||
| 04/17/2009 | |||
| I own a mercury grand marquis 03 at approx. 65,000 miles i was driving in tampa and the lights went out. it didnt do it for a while then they went out again and now they go out often. i took car to dealership at 72k however warranty was up and they would charge me like %800 for parts and labor. this is very dangerous after reading it appears that is a common defect in these cars. | |||
| 05/01/2010 | 83400 | ||
| 2003 grand marquis headlight failure. the headlights on the car just go out at at inopertune times. this is a common problem on this model. why hasn't there been a recall for this extremely dangerous issue. seventy miles an hour and losing the headlights is a serious problem. | |||
| 12/14/2003 | 110000 | ||
| Headlights on 2003 mercury granmarquis will go off or will not come on at any time they may come on or may not come on at any time if they go off while the vechicle is travling on the road this could be disasterious and could lead to loss of life. the prblem started on 12/14/2009 and continued until the lcm (processor-lighting control module) was replaced on 12/30/2009 the lcm was replaced by sparton lincoln mercury, mcdonough ga.30253 the part,labor and to diagnose it cost approximately $760.00, dealer kept part car was not driven at night because of problem problem could occur at any time | |||
| 08/13/2009 | 1 | ||
| I was driving my car like always an this one particular night the headlights just shut off, i pulled over an checked the fuse an that was not the problem so afterwards i pulled off an about 5 minutes later the headlights popped back on, an this has been going on for several months now, but come to find out it was the lighting control module located underneath the dashboard beneath the steering wheel which is a costly item. *tr | |||
| 02/05/2009 | 1 | ||
| 10. *tr | |||
| 01/04/2010 | 49200 | 1 | |
| This is on my 2003 mercury grand marquis gs. the light processor failed and my headlights went out after driving the vehicle for 5 to 10 minutes. they continue to do this until the system would reset, taking 15 to 30 seconds. this also happen on my 1997 ford crown vic fire chiefs car when i had that vehicle. both vehicles needed to have the light processor replaced costing over $500.00. my mechanic stated that when he called the dealer they stated that they always keep 3 or 4 in stock because this is a problem. my question is why is this not a recall item??? the headlights going out while driving down the road at night must be a safety issue? thank you for your time in this matter. *tr | |||
| 12/31/2009 | 115000 | 1 | |
| Headlights went out without warning. kept using the bright light switch until they came back on.. this has happened a few times. now the headlight will not come at all with the light switch. this is on a 2003 grand marquis. with all the complaints ford should have a recall for the safety issue. *tr | |||
| 11/05/2009 | 96888 | 1 | |
| Headlight go off and will not come back on. this happened once before a few months back but started working again, this time would not work, took to a ford dealer, problem was the light control module (lcm) . dealer replaced for $556.16. *tr | |||
| 11/03/2009 | 158000 | 1 | |
| Lights turn off and will not turn on/ lights will not turn in any position. the lighting control module has been an issue for 2 years. *tr | |||
| 09/12/2009 | 85000 | 1 | |
| I have a 2003 mercury grand marquis that has a problem with the headlights going out. i have researched this on the internet and find that there are many more complaints the same as mine. a recall should be issued and ford motor company should replace the lighting module on these vehicles. it is a safety issue since it has happened two different times in the past month. both times were not on the interstate or turnpike which we often travel. action should be taken to correct this problem. *tr | |||
| 08/10/2009 | 52850 | 1 | |
| I am having headlight failure due to light control module(lcm/light box) issues. this issue has been previously complained about and investigated by your agency as i have found out while researching your website. there has been no events leading up to the failure. the headlights will switch off and on no matter if your driving or not. many times they will not go on at all. i am forced to stop once they go out and wait until they decide to switch back on to continue while driving at night. i reported this to ford motor company on august 10, 2009, and i was quoted a 1,000 estimate for repair by my local dealer due to the fact that there has never been a recall issued. what exactly needs to happen to get this safety issue remedied? please take a deep look into this. *tr | |||
| 06/10/2009 | 65000 | 1 | |
| I drive 100 miles back and forth to work on a nightly basis, headlights might come on and stay on if i'm lucky. headlights will come on for about 3 minutes when i first start the car, and then maybe once i get on the highway, they may stay on, for a few more minutes. however traveling down the highway at 75 mph, in the dark, i feel imposes a safety risk. ford wants over 700.00 to fix the problem. mileage at 65,000. *tr | |||
| 06/15/2009 | 154000 | 1 | |
| 2003 grand marquis i am experiencing intermittent headlight failure while driving my 2003 mercury grand marquis. this is covered by nhtsa action pe08-066 which was recently closed without resulting in a recall. i feel your automobile headlights failing while driving is a serious safety issue. there is no question that i am going to have to pay $400-$800 to have the car repaired. lighting control module will need to be replaced to fix a relay that is worth only about $25. as a retiree on fixed income, this is a financial hardship. i called ford customer relationship center and was told i am responsible for the cost since the vehicle is beyond the warranty coverage. internet search engine on mercury headlight failure revealed this is a common problem on ltd's and mercury's especially 2003 grand marquis' and fleet ltd's. i think nhtsa closing pe08-066 has resulted in a failure to accurately address this as a serious safety concern and as a product defect and ford has failed in their customer service obligations to a past valued customer. failure seems to be a matter of not if but when this failure will occur on these vehicles. *tr | |||
| 05/01/2009 | 125000 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while driving 70 mph, the exterior lighting dimmed on the vehicle. the contact discovered that the light control module had a short and caused the failure. the manufacturer stated that there was no safety back up in the vehicle for the exterior lighting. the contact feels that this is a safety issue because a crash could occur if the exterior lighting were to dim at night. the current mileage was 127,000 and failure mileage was 125,000. | |||
| 02/27/2009 | 100100 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while driving at an unknown speed, the headlights dimmed without warning. the dealer placed a monitor on the vehicle to locate the failure and replace the module. the vehicle has been repaired and the headlights are working normally. the current mileage was 100,500 and failure mileage was 100,100. | |||
| 03/21/2003 | 45000 | ||
| Tl*the contact owns a 2003 mercury grand marquis. the contact stated that the headlights constantly turn on and off. he will take the vehicle to the dealer for diagnostic testing. the current and failure mileages were 45,000. | |||
| 12/01/2008 | 44000 | 1 | |
| I have a 2003 mercury grand marquis. the automatic headlamps operate erratically. at night, i will be driving and the headlamps will switch off for no apparent reason. often times, if i am able, i pull over on the side of the road and either have to just wait or fiddle with the headlight switch until they come back on. many times they will switch off 3 or 4 times. this creates a dangerous situation for me. i am 87 years old and my daughter who also drives the car is 66 years old. this is a serious problem. unfortunately, in order to repair this, it has been estimated at anywhere from $400 to $800 to repair this malfunction. i hope the nhtsa will see fit to order a recall by ford to repair this defect. *tr | |||
| 12/10/2008 | 95100 | ||
| Tl*the contact owns a 2003 mercury grand marquis. the contact stated that the headlights would not operate while driving at night. the vehicle was taken to both an independent mechanic and the dealer. both stated that the failures were due to the electronic control module. the contact was concerned that he could not operate the vehicle at night. nhtsa investigation number pe-066 was opened for the failure; however, no verdict has yet been reached. the failure mileage was 95,100 and current mileage was 95,600. | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 01/17/2010 | 85550 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while driving at approximately 45 mph, the headlights suddenly turned off. he pulled over and after a minute, the headlights turned back on. they continued to flicker while driving; however, the lights would not come back on after he reached his destination. he took the vehicle to the dealer who stated that the lighting control module was the cause of the failure. the vehicle had not been repaired to-date. he had not spoken with the manufacturer to-date. the current mileage was 85,652. the failure mileage was approximately 85,550. | |||
| 12/20/2009 | 73429 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while driving 60 mph at night without a warning the headlights shut off. all of the lights other than the headlights were operating normally. the failure has occurred approximately 10 times. the dealer was contacted and they stated that the lighting control module caused the failure. the headlights have not been repaired. the failure mileage was 73429 and the current mileage was 75276. updated 03/12/10. *lj | |||
| 01/08/2010 | 124909 | 1 | 08/01/2003 |
| Tl*the contact owns a 2003 mercury grand marquis. the contact stated that the headlights shut off while driving approximately 35 mph. the length of time that the lights remain off varies. the parking lights stay on and the signal lights work; however, the headlights remain off. the current mileage was 124,909. updated 03/01/10. *lj updated 05/13/10.*jb | |||
| 12/28/2009 | 110000 | ||
| Tl*the contact owns a 2003 mercury grand marquis. the contact stated that the headlights module failed. while driving approximately 45 mph at night the headlights shut off and caused the driver to hit a deer. the front end was damaged. the dealer advised the contact to report the failure to the manufacturer. there were no related recalls on the headlights. the failure mileage was 110,000. | |||
| 10/24/2009 | 69000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the head-lights intermittently fail. the vehicle was taken to the dealer and they installed a lighting control modular at an expense of $900.00. she attempted to contact the manufacturer, but was not able to speak with a representative. the failure mileage was 69,000. | |||
| 10/08/2009 | 75000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the headlights fail intermittently, and he was unable to turn them on manually. the only way to turn the headlights on was to activate the high beams, or restart the vehicle. the manufacturer was aware of the problem, but has not issued a recall .the current mileage was 79,000. the failure mileage was 75,000. | |||
| 06/08/2009 | 76202 | 1 | |
| 2003 mercury grand marquis. headlamp failure. apparent cause is failure of lighting module black box with defective soldering. box is apparently not protected by fuses. cost of box is $499. plus installation costs and taxes. *tr | |||
| 05/11/2008 | 92668 | 1 | |
| Headlights stop working when car warms up. cannot drive car after dark due to this. i can pull over, turn ignition off, let car cool a bit and then restart and lights will work for a short time. i have checked all fuses and relays associated with headlights and all are good. *tr | |||
| 06/10/2008 | 1 | ||
| Electrical issue with headlights, instrument lights, flashers/ repaired with goodyear vendor/ ran separate ground for headlights./headlights don't function with wet weather... *tr | |||
| EXTERIOR LIGHTING - HEADLIGHTS - SWITCH | |||
| 07/04/2009 | 79000 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while driving at an unknown speed, the headlights suddenly dimmed. the contact examined the light switch and noticed that it had to be held in place manually in order for the headlights to remain illuminated. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 79,000. | |||