Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 17545 | 02/01/2004 | 10008116 | Cosmetic cracking of lower control arm bushing sleeve. *mj | 07/22/2004 | |
| 03196 | 09/29/2003 | 022116 | 10004035 | Harsh ride/suspension sits low in front. base vehicles with steel wheels or vehicles equipped with handling package. *tt | 11/14/2003 |
| 16886 | 06/01/2003 | 10002603 | Vehicles equipped with steel wheels built between april 25, 2003 though may 11, 2003 may exhibit harsh ride characteristics due to the front springs. *tt | 09/08/2003 | |
| SUSPENSION - FRONT | |||||
| 04155 | 08/09/2004 | 10011151 | Squeak or rubbing noise from front suspension - front spring insulator revised. *tt | 01/04/2005 | |
| SUSPENSION - REAR | |||||
| 16388 | 11/01/2002 | 10008325 | Rear air suspension height adjustment / service tips. *tt | 07/27/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/14/2013 | 52000 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact stated that while driving at various speeds he heard a loud noise in the rear of the vehicle. the vehicle was later taken to an independent mechanic. after diagnosis they advised him that the rear axle shaft, bearings and seals prematurely failed and needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 52,000. tb | |||
| 11/19/2012 | 110000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact stated that there was an abnormal banging sound heard from the rear of the vehicle. the vehicle was not taken to the dealer to have a diagnostic performed. the manufacturer was made aware of the failure. the failure mileage was 110,000 and the current mileage was 115,000. | |||
| 11/19/2012 | 110000 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact stated that there was an abnormal banging sound heard from the rear of the vehicle. the vehicle was not taken to the dealer to have a diagnostic performed. the manufacturer was made aware of the failure. the failure mileage was 110,000 and the current mileage was 115,000. kmj | |||
| 11/19/2012 | 110000 | ||
| Tl-the contact owns a 2003 ford grand marquis. the contact stated that while driving the vehicle rear made a loud banging noise. the vehicle was not taken to the dealer to have a diagnostic performed. the manufacturer was made aware of the failure. the failure mileage was 110,000 and the current mileage was 115,000. li | |||
| 07/15/2012 | 110000 | ||
| Tl- the contact owns a 2003 grand marquis. the contact stated that while driving approximately 40 mph the contact noticed a grinding noise coming from the front end of the vehicle. the vehicle was taken to an independent mechanic who stated that the front driver and passenger side wheel bearings needed to be replaced. the wheel bearings were replaced. after the repair the contact noticed the same grinding sound coming from the rear of the vehicle. the mechanic inspected the vehicle again and stated the rear driver and passenger side wheel bearings would have to be replaced. there was a manufacturer recall for the rear bearings. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 110,000. pmb | |||
| 07/15/2012 | 110000 | ||
| Tl- the contact owns a 2003 grand marquis. while driving approximately 40 mph the contact noticed a grinding noise coming from the front end of the vehicle. the vehicle was taken to an independent mechanic for diagnostic testing. the technician stated the front driver and passenger side wheel bearings would have to be replaced. the wheel bearing were replaced. after the repair the contact noticed the same grinding sound coming from the rear of the vehicle. the mechanic inspected the vehicle again and stated the rear driver and passenger side wheel bearings would have to be replaced. there was a manufacturer recall for the rear bearings. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 110,000. da | |||
| 08/01/2005 | 1000 | 1 | |
| 2003 grand marquis developed problems with the alternator, the throttle sticking open and alignment problems.*mr there was also a rattle noise coming from the engine and the digital readout on the dash was not reading properly. *tt | |||
| 08/30/2002 | 100 | 1 | 08/15/2002 |
| Harsh ride. *ak | |||
| 05/15/2003 | 1 | 04/03/2003 | |
| Vehicle vibrates at any speed, getting worse as speed increases. when hitting a bump the steering wheel twists to the right. dealer test drove the vehicle, said he felt the vibration, and it was a weight distribution problem. vehicle was then taken to dealer where purchased.dealer said that vibration was normal for the vehicle. *ak | |||
| 12/24/2003 | 39 | 1 | |
| There was a severe vibration in the engine, when the vehicle idled. *jb there was a general chassis vibration at speeds of 38 which was attributed to out of rounds tires.*ts | |||
| 12/29/2002 | |||
| The vehicle has a vibration. the dealer stated that the vibration is caused by the suspension and that there is nothing they can do about it until a new model comes out. consumer indicated of having problem with a four set of tires on the vehicle which are original equipment tires model #p225/60r16 model. *nlm | |||
| 09/11/2002 | |||
| While the vehicle is idling there is a roughness and knocking noise. please furnish additional information dealer is aware of the problem. mr | |||
| SUSPENSION - FRONT | |||
| 07/17/2009 | 70000 | 1 | |
| I have a 2003 mercury grand marquis, have a metal to metal sound in the front end, have carried to shop to have it greased, no grease fittings and no place to install any. told nothing to worry about, replacement parts have a grease fitting????? *tr | |||
| 02/01/2004 | 35000 | 1 | 09/17/2002 |
| 2003 mercury grand marquis when backing out of my driveway and turning the steering wheel to enter the street, the front suspension makes creaking metallic sound. the dealer said the there was nothing wrong with the suspension. *jb | |||
| SUSPENSION - REAR | |||
| 03/01/2009 | 40000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact heard a loud grinding noise coming from the rear axle. the dealer informed the contact that there were no related recalls and repaired the rear axle. the contact did not inform the manufacturer of the failure. the current mileage was 55,500 and the failure mileage was 40,000. | |||
| 03/01/2009 | 40000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact heard a loud grinding noise coming from the rear axle. the dealer informed the contact that there were no related recalls and repaired the rear axle. the contact did not inform the manufacturer. the current mileages were 55,500 and the failure mileages were 40,000. bw | |||
| 09/27/2006 | 70950 | 1 | 01/02/2004 |
| I own a 2003 mercury grand marquis that was originally built by the ford motor company to be placed into fleet service as a hertz rental vehicle in july 2002. i purchased the vehicle as a used car from a dealer in ashland ky knowing that the car had been in previous fleet service. on july 15, 2004, ford acknowledged that panther vehicles built for fleet service were prone to premature axle failures and issued the following recall. ------ ford motor company component description: suspension:rear defect summary certain police, commercial, and passenger vehicles sold to fleets typically input higher loads into the vehicle chassis overloading the wheel bearings and axles. consequence summary this could lead to early bearing failure and ultimately to axle shaft fracture. in the event of axle shaft fracture, the vehicle would lose drive function and would coast to a stop. loss of drive function could lead to a crash. corrective summary dealers will replace the rear wheel bearings, seals,and axle shafts. the recall began on july 15, 2004. owners should contact ford at 1-800-392-3673. made between 11/14/2001 and 12/3/2002 potential number of units affected: 47,314 date owner notified by mfr: 7/15/2004 recall initiator: office of defects investigation nhtsa campaign number: 04v328000. *jb missing from this recall are all mercury models that were built for fleet service as rental vehicles. my vehicle has produced the same symptoms as the cars mentioned in the associated recall, but it was not included. how do i seek mediation for damages suffered due to a know manufacturers defect? | |||
| 10/13/2005 | 48900 | 1 | 10/06/2003 |
| Same as odi 10142807.....ford motor issued a recall (nhtsa campaign 04v328000 & nhtsa pe 04010) for 2003 ford crown victoria & lincoln town car about rear bearing seals and axles. ford l/m will not repair my 2003 mercury marauder based on this. it is the exact same vehicle, especially the rear end. marauder is a limited addition with the police package mentioned in the recall. *jb | |||
| 02/25/2004 | 33000 | 9 | |
| The rear end makes a thumbing noise when the vehicle speed reaches 40 mph and faster. tires were replaced,but the noise became worse. vehicle is currently at the dealership, who maintains that there is major problem, and the rear end has to be taken apart. there is recall 04v328000 for the rear axle fracture that consumer feels might be the cause of the noise. *ak | |||
| 11/26/2002 | 1 | 11/26/2002 | |
| Occasional popping in right rear of car. on going since car was purchased on nov. 26, 2002. reported each time car was taken for service. at servicing on nov. 11, 2003, technicians found right rear upper control arm missing... found right rear upper control are bolt out. *la | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 11/12/2005 | 49000 | 1 | 10/12/2002 |
| I have a 2003 mercury grand marquis with 49,000 miles. it started having a grinding noise in the rear end. i carried the vehicle to my mercury dealer. he stated that ford had made axles with a soft metal which caused the wheel bearing to make a groove in the axle. to correct this problem i would have to replace both axles and wheel bearings. i feel that ford does not correct this problem there is a possibility of the axles breaking and causing the wheel to come off and cause an accident. i think ford should recall these axles. *nm | |||
| 10/06/2003 | 1 | ||
| The rear axle was making a growling noise when the vehicle was being driven. the consumer took the vehicle to the dealer for an inspection and results showed that the rear wheels could fall off if not repaired. *jb | |||