Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 16770 | 04/01/2003 | 10002657 | Speed control deactivation switch adjustment service procedure. *tt | 09/10/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/12/2012 | 100000 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact started the ignition with the brake pedal depressed and suddenly the vehicle unintendedly accelerated when the gear lever was shifted into drive. the brake pedal was engaged numerous times and the vehicle failed to slow down and crashed into the nearby garage and also crashed into a parked vehicle. a police report was filed of the incident. the driver sustained injury to the left knee. the vehicle was completely destroyed and towed to an authorized dealer. the manufacturer was not notified of the unintended acceleration malfunction. the approximate failure mileage was 100,000. the vin was unavailable. pmb | |||
| 10/12/2012 | 100000 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact started the ignition with the brake pedal depressed and suddenly the vehicle unintendedly accelerated when the gear lever was shifted in drive. the brake pedal was engaged numerous times and the vehicle failed to slow down and crashed into the nearby garage and also crashed into a parked vehicle. a police report was filed of the incident. the driver sustained injury to the left knee. the vehicle was completely destroyed and towed to an authorized dealer. the manufacturer was not notified of the unintended acceleration malfunction. the approximate failure mileage was 100,000. the vin was unavailable. js | |||
| 07/12/2011 | 50400 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact stated was attempting to park the vehicle while driving 5 mph in a residential driveway when the vehicle abnormally accelerated. the contact crashed into the garage of his home. the brakes were applied during the failure but did not respond. the contact was uninjured yet there was extensive damage to the vehicle. the vehicle had not yet been inspected or repaired. the manufacturer was not notified of the failure. the failure mileage was 50,400. kmj | |||
| 07/12/2011 | 50400 | ||
| Tl-the contact owns a 2003 mercury grand marquis. the contact stated as he was moving his vehicle from one side to another there was sudden acceleration and he crashed into his garage. the brake was being depress but would not stop the vehicle. there were no injuries. there was extensive damage to the entire vehicle but don't know if the vehicle will be destroyed by the insurance company. the manufacturer was not contacted. the failure mileage was 50,400....mw | |||
| 07/12/2011 | 162000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated they experienced a sudden acceleration with the vehicle. the contact stated that the vehicle started lunging forward and becoming harder and harder to keep at a stand still position. the contact stated the vehicle accelerated on its own when they took their foot off the gas pedal. the vehicle had not been inspected. the failure mileage and current mileages were 162,000.rl | |||
| 12/01/2004 | 20000 | 1 | |
| Sudden acceleration in a 2003 mercury grand marquis. this happened after putting the vehicle in drive, it took off at an excessive rate of speed crossed a street and jumped two curbs about 15 inches high within 5 or 6 seconds. my thoughts were what is happening? & brake or you are going to die thank god this vehicle drown in hurricane katrina. i called your ofc in 2004 after this happened and was sent a form to fill out and return to you which i never did. however, with the toyota recall it disturbs me that my ford did the same thing. an investigation needs to be made as to why these things are happening because in my case it was not a floor mat and neither was it driver's error. it is important to myself that this incident is reported and hopefully someone will take it serious and find out what the real problem is before more lives are lost. i consider myself very lucky that i was not injured and others were not injured. my vehicle sustained $5,000.00 worth of damage and at the time the incident was reported to the ford dealership. they supposedly checked the car but could find no reason for the sudden acceleration. *tr | |||
| 10/16/2009 | 25000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. while approaching a stop light the vehicle accelerated without intention through an intersection. after repeated brake application the vehicle would not stop. she was able to decelerate by driving onto the side of the road. she was in the process of towing the vehicle to the dealer. the failure mileage was 25,000. | |||
| 06/09/2008 | 44500 | ||
| Tl*the contact owns a 2003 mercury grand marquis. while waiting to make a right turn with the brake pedal depressed, the vehicle slowly began to move. the contact depressed the brake pedal harder and the engine immediately began to race. the tires began to screech and the vehicle lunged forward uncontrollably into oncoming traffic. he shifted into neutral to turn off the ignition and was five feet into the other lane. no crash occurred. the failure has occurred on four occasions. the contact restarted the vehicle and drove ten miles to his residence. he will have the vehicle towed to the dealer. the failure mileage was 44,500. | |||
| 04/12/2007 | 58000 | 1 | 04/01/2004 |
| Tl*the contact owns a 2003 mercury grand marquis. while waiting to turn at a stop sign the engine increased in rpms and accelerated forward. the failure caused the contact's vehicle to crash into the vehicle in front of him. both vehicles were damaged , and a police report was taken. the vehicle was at the dealer awaiting a diagnostic to determine the cause of failure. the contact was waiting for an insurance estimate and report. the current and failure mileages were 58,000.*ak | |||
| 08/01/2005 | 1000 | 1 | |
| 2003 grand marquis developed problems with the alternator, the throttle sticking open and alignment problems.*mr there was also a rattle noise coming from the engine and the digital readout on the dash was not reading properly. *tt | |||
| 12/01/2004 | 20397 | 3 | 05/13/2003 |
| While stopped at a traffic light with foot on brake, the vehicle kicked into a fast idle. *bf *sc | |||
| 01/18/2004 | 1 | ||
| Rental auto was parked face out in hotel parking lot. driver started auto, driver and passenger put on seat belts; with foot on brake, driver shifted into drive and car suddenly accelerated a a high rate of speed (tires smoking) across parking lot driveway and crashed into two parked cars in opposite parking spaces. both parked cars were driven back approximately 10 to 15 feet, one of the autos went through hedges and crashed into a car parked at the street. driver was unable to stop car, and finally turned off ignition after collision. witness to police report stated that heard tires screeching and tires were still smoking after autos collided. car was towed to hertz lot. have not gotten report of cause from hertz. the entire event from placing the car in drive until it struck the parked cars took about 2 seconds (the auto travelled approximately 30 feet to impact).*ak | |||
| 10/20/2003 | 1828 | 2 | 09/30/2003 |
| Vehicle suddenly zoomed forward while leaving a parking lot. *ph on several occasions, the consumer experienced sudden acceleration with the vehicle. the dealership checked all the linkages and pedal assembly but was unable to diagnose the defect which caused this dangerous condition. *tt *jb | |||
| 61000 | 1 | 06/01/2003 | |
| When applying pressure to the brake, the accelerator surged. *mr *scc | |||
| 06/28/2003 | 1 | 10/14/2002 | |
| After starting and shifting into drive the engine raced and there was unexpected acceleration and the car would not stop even while applying brake. turned vehicle off after crash and the engine continued to sound like it was running. *ph | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 12/20/2006 | 18000 | 5 | 07/21/2006 |
| Tl* - on 12/20/06 while exiting the driveway his 2003 mercury grand marquis rear ended another vehicle. the contact try to apply the break pedal, but couldn't get the vehicle to stop on time because the brake pedal is 4 inches higher than the accelerator pedal. the contact is concern for safety, because he has experience the same incident several of times. | |||
| 06/22/2006 | 18091 | 3 | 05/25/2006 |
| Dt*: on three occasions when the gear was placed into drive the vehicle would lurch forward or when the brakes were applied the same thing would occur causing the tires to screech. the vehicle was taken to dealers who determined that the gas and brake pedals were to close to each other. when depressing one pedal the other pedal was also applied. the dealers also determined that because the pedals were in close proximity it would cause the vehicle to unintentionally accelerate. the dealers contacted the manufacturer who confirmed that there were no recalls on this issue. updated 7/14/2006 - *nm | |||
| 12/01/2004 | 20000 | 1 | |
| Consumer complained about sudden acceleration. consumer was in a parking lot and put the vehicle in drive. did not press the accelerator, and vehicle jumped the curb and flattened two tires.consumer had the vehicle towed to a body shop. *ak | |||
| Consumer stated that due to the proximity of gas and brake pedals, when depressing brake pedal consumer stepped on gas pedal, causing vehicle to accelerate and run into a post.*ak | |||
| 09/16/2003 | 1 | ||
| Brake pedal and gas pedal are too closely located. when stepping on brake pedal consumer can hit the gas pedal at the same time. *ak | |||
| 02/17/2003 | 5 | 01/23/2003 | |
| The accelerator became stuck in the idle position.*jb | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 11/17/2004 | 24000 | 25 | 01/02/2003 |
| Dt*: the contact stated while parked with the ignition on; the vehicle suddenly lurched forward without warning. the brakes were depressed and the ignition was turned off, which stopped the vehicle after it traveled 60 ft. this had occurred on numerous occasions. also, while traveling 60 mph with the cruise control engaged, the vehicle sped uncontrollably to 80 mph. the brakes were depressed, but did not disengage the cruise control. also, while traveling 40 mph, the vehicle accelerated suddenly, causing the contact to drive the vehicle into a ditch to avoid an accident. the contact sustained a bruise to the shoulder. the manufacturer was contacted, and provided no assistance since the vehicle was out of warranty. the vehicle was taken to a service dealer twice, where the cruise control was replaced, but the problem persisted. | |||
| 02/02/2005 | 10000 | 1 | 07/17/2003 |
| The engine revved in full throttle when the gear shifter was shifted into drive from park; resulting in a rear end collision. this occurred while in stop and go traffic in the car wash line. the repair shop failed to determined what caused the failure, but the consumer feels due through their own research that it was caused by the electrical system/cruise control. *tt | |||
| 09/16/2003 | 4 | ||
| While driving under raining conditions cruise control was not working. instrument lights panel was off, and windshield worked intermittently. dealer replaced two computers in the electrical system , but problem still occurring. *ak | |||