Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LIGHTING | |||
| 07/06/2010 | 60000 | ||
| Tl* the contact owns a 2005 mercury grand marquis. the contact stated that the headlights and tail lights were inoperable while driving at various speeds. the vehicle was taken to an independent mechanic, who inspected the failure and stated that the headlight control module failed and needed to be replaced. neither the dealer nor the manufacturer were notified. the vehicle was not repaired. the failure mileage was 60,000 and the current mileage was 80,000. | |||
| 07/06/2010 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that the headlights and tail lights were inoperable while driving at various speeds. the vehicle was taken to an independent mechanic, who inspected the failure and stated that the headlight control module failed and needed to be replaced. neither the dealer nor the manufacturer were notified. the vehicle was not repaired. the failure mileage was 60,000 and the current mileage was 80,000. sm. | |||
| 07/06/2010 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated the headlights and tail lights were inoperable while driving at varies speed. the vehicle was taken to a mechanic shop who inspected the failure and stated the headlight control module failed and needed to be replaced. neither the dealer nor the manufacturer was notified. the vehicle was not repaired. the failure mileage was 60,000 and the current mileage was 80,000. mw | |||
| 10/19/2011 | 53000 | ||
| While driving at night the headlights will go out and would not come back on for a few min. then they will work for a little while and go out again. this is very dangerous when the headlights go out in the dark or during rainstorms. | |||
| 05/01/2012 | 60000 | ||
| Tl- the contact owns a 2005 mercury grand marquis. the contact stated that while his instrument panel showed that the headlights were activated, the lights were not illuminated. the vehicle was taken to the dealer however the problem could not be replicated. the dealer did suggest that the module was faulty and that the contact could reach under the dashboard and tap it, and the lights would illuminate. the contact did not feel the remedy was reasonable or safe. the manufacturer was notified of the issued however, offered no assistance. the vehicle was not repaired. the failure and current mileages were 60,000. kmj | |||
| 03/21/2012 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while driving 30 mph, he was pulled over by a police officer and informed that the headlights were not illuminated. the contact stated that the headlight switch indicated that the headlights were illuminated when the failure occurred. the failure recurred intermittently. the vehicle was taken to an authorized dealer and the contact was informed that the headlight module needed to be replaced. the vehicle was not repaired. the manufacturer was notified and offered no assistance. the failure mileage was 60,000. kmj | |||
| 10/19/2011 | 53000 | ||
| While driving at night the headlights will go out and would not come back on for a few min. then they will work for a little while and go out again. this is very dangerous when the headlights go out in the dark or during rainstorms. | |||
| 05/01/2012 | 60000 | ||
| Tl- the contact owns a 2005 mercury grand marquis. the contact stated that while his instrument panel showed that the headlights were activated, the lights were not illuminated. the vehicle was taken to the dealer however the problem could not be replicated. the dealer did suggest that the module was faulty and that the contact could reach under the dashboard and tap it, and the lights would illuminate. the contact did not feel the remedy was reasonable or safe. the manufacturer was notified of the issued however, offered no assistance. the vehicle was not repaired. the failure and current mileages were 60,000. kmj | |||
| 03/21/2012 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while driving 30 mph, he was pulled over by a police officer and informed that the headlights were not illuminated. the contact stated that the headlight switch indicated that the headlights were illuminated when the failure occurred. the failure recurred intermittently. the vehicle was taken to an authorized dealer and the contact was informed that the headlight module needed to be replaced. the vehicle was not repaired. the manufacturer was notified and offered no assistance. the failure mileage was 60,000. kmj | |||
| 10/19/2011 | 53000 | ||
| While driving at night the headlights will go out and would not come back on for a few min. then they will work for a little while and go out again. this is very dangerous when the headlights go out in the dark or during rainstorms. | |||
| 05/01/2012 | 60000 | ||
| Tl- the contact owns a 2005 mercury grand marquis. the contact stated that while his instrument panel showed that his headlights were on the lights however were not on. the vehicle was taken to the dealer however the problem could not be replicated. the dealer did suggest that it was a module and that the contact could reach under the dashboard and tap it and the lights would come on. the contact did not feel this was reasonable or safe. the manufacturer was notified as well however they offered no assistance. the vehicle had not been repaired. the failure and current mileages were 60,000. dt | |||
| 03/21/2012 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while driving 30 mph, he was pulled over by a police officer and informed that his headlights were not illuminated. the contact stated that the headlight switch indicated that the headlights were illuminated when the failure occurred. the failure recurred intermittently. the vehicle was taken to an authorized dealer and the contact was informed that the headlight module needed to be replaced. the vehicle was not repaired. the manufacturer was notified and offered no assistance. the failure mileage was 60,000. sm. | |||
| 06/04/2012 | 72800 | ||
| Tl* the contact owns a 2005 mercury grand marquis. the contact stated that while parked, the headlights would not illuminate. the contact was able to activate the high beam headlights by holding the turn signal bar. the low beam headlights illuminated intermittently. the vehicle was taken to an independent mechanic for a diagnostic test. the mechanic stated that the headlight control module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,800. | |||
| 06/17/2012 | 125000 | ||
| In october 2011, i was driving at night when my headlights went off. i pulled into a parking lot to investigate the problem. i got out and took a walk around the car and all the lights were working except the headlights. i turned the lights switch off for a few minutes and the lights came back on. the problem worsened and i found that i could hold the momentary high beam switch on and the headlights would work -- as long as i held the switch in the high beam position. the situation worsened, and now the headlights will not come on for any length of time. the problem has escalated from october 2011 until late may 2012. if i need to drive the car at night, i must hold the momentary high beam switch while i drive. once in a while you can see the headlights come on because the lights get extremely bright. then i can release the momentary high beam switch. the lights will only stay on for about 10 seconds and then go back off. my mechanic told me that many mercury grand marquis and ford crown victoria's around the model year of my car have this problem. he has traced the problem to something called the lighting control module. it seems to me that this is an engineering problem. ford wants $600.00 just for the part. if you search the internet for similar problems, you will find an abundance of very similar situations as i have described to you. not everyone is reporting this problem. please help! | |||
| 10/19/2011 | 53000 | ||
| While driving at night the headlights will go out and would not come back on for a few min. then they will work for a little while and go out again. this is very dangerous when the headlights go out in the dark or during rainstorms. | |||
| 05/01/2012 | 60000 | ||
| Tl- the contact owns a 2005 mercury grand marquis. the contact stated that while his instrument panel showed that his headlights were on the lights however were not on. the vehicle was taken to the dealer however the problem could not be replicated. the dealer did suggest that it was a module and that the contact could reach under the dashboard and tap it and the lights would come on. the contact did not feel this was reasonable or safe. the manufacturer was notified as well however they offered no assistance. the vehicle had not been repaired. the failure and current mileages were 60,000. dt | |||
| 03/21/2012 | 60000 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while driving 30 mph, he was pulled over by a police officer and informed that his headlights were not illuminated. the contact stated that the headlight switch indicated that the headlights were illuminated when the failure occurred. the failure recurred intermittently. the vehicle was taken to an authorized dealer and the contact was informed that the headlight module needed to be replaced. the vehicle was not repaired. the manufacturer was notified and offered no assistance. the failure mileage was 60,000. sm. | |||
| 06/04/2012 | 72800 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while parked, the headlights would not illuminate. the contact was able to activate the high beam headlights by holding the turn signal bar. the low beam headlights illuminated intermittently. the vehicle was taken to an independent mechanic for a diagnostic test. the mechanic stated that the headlight control module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,800. sm. | |||
| 06/17/2012 | 125000 | ||
| In october 2011, i was driving at night when my headlights went off. i pulled into a parking lot to investigate the problem. i got out and took a walk around the car and all the lights were working except the headlights. i turned the lights switch off for a few minutes and the lights came back on. the problem worsened and i found that i could hold the momentary high beam switch on and the headlights would work -- as long as i held the switch in the high beam position. the situation worsened, and now the headlights will not come on for any length of time. the problem has escalated from october 2011 until late may 2012. if i need to drive the car at night, i must hold the momentary high beam switch while i drive. once in a while you can see the headlights come on because the lights get extremely bright. then i can release the momentary high beam switch. the lights will only stay on for about 10 seconds and then go back off. my mechanic told me that many mercury grand marquis and ford crown victoria's around the model year of my car have this problem. he has traced the problem to something called the lighting control module. it seems to me that this is an engineering problem. ford wants $600.00 just for the part. if you search the internet for similar problems, you will find an abundance of very similar situations as i have described to you. not everyone is reporting this problem. please help! | |||
| 06/04/2012 | 72800 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while parked, the headlights would not illuminate. the contact was able to activate the high beam headlights by holding the turn signal bar. the low beam headlights illuminated intermittently. the vehicle was taken to an independent mechanic for a diagnostic test. the mechanic stated that the headlight control module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,800. sm. | |||
| 06/17/2012 | 125000 | ||
| In october 2011, i was driving at night when my headlights went off. i pulled into a parking lot to investigate the problem. i got out and took a walk around the car and all the lights were working except the headlights. i turned the lights switch off for a few minutes and the lights came back on. the problem worsened and i found that i could hold the momentary high beam switch on and the headlights would work -- as long as i held the switch in the high beam position. the situation worsened, and now the headlights will not come on for any length of time. the problem has escalated from october 2011 until late may 2012. if i need to drive the car at night, i must hold the momentary high beam switch while i drive. once in a while you can see the headlights come on because the lights get extremely bright. then i can release the momentary high beam switch. the lights will only stay on for about 10 seconds and then go back off. my mechanic told me that many mercury grand marquis and ford crown victoria's around the model year of my car have this problem. he has traced the problem to something called the lighting control module. it seems to me that this is an engineering problem. ford wants $600.00 just for the part. if you search the internet for similar problems, you will find an abundance of very similar situations as i have described to you. not everyone is reporting this problem. please help! | |||
| 06/04/2012 | 72800 | ||
| Tl-the contact owns a 2005 mercury grand marquis. the contact stated that while parked, the headlights would not illuminate. the contact was able to activate the high beam headlights by holding the turn signal bar. the low beam headlights illuminated intermittently. the vehicle was taken to an independent mechanic for a diagnostic test. the mechanic stated that the headlight control module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,800. sm. | |||
| 06/17/2012 | 125000 | ||
| In october 2011, i was driving at night when my headlights went off. i pulled into a parking lot to investigate the problem. i got out and took a walk around the car and all the lights were working except the headlights. i turned the lights switch off for a few minutes and the lights came back on. the problem worsened and i found that i could hold the momentary high beam switch on and the headlights would work -- as long as i held the switch in the high beam position. the situation worsened, and now the headlights will not come on for any length of time. the problem has escalated from october 2011 until late may 2012. if i need to drive the car at night, i must hold the momentary high beam switch while i drive. once in a while you can see the headlights come on because the lights get extremely bright. then i can release the momentary high beam switch. the lights will only stay on for about 10 seconds and then go back off. my mechanic told me that many mercury grand marquis and ford crown victoria's around the model year of my car have this problem. he has traced the problem to something called the lighting control module. it seems to me that this is an engineering problem. ford wants $600.00 just for the part. if you search the internet for similar problems, you will find an abundance of very similar situations as i have described to you. not everyone is reporting this problem. please help! | |||
| 06/04/2012 | 72800 | ||
| Tl- the contact owns a 2005 mercury grand marque. while parked the headlights would not illuminate. the contact was able to activate the high beam lights by holding the turn signal bar. the low beam headlights illuminate intermittently. the vehicle was taken to an independent mechanic for diagnostic. the mechanic stated the headlight control module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,800. da | |||
| 06/17/2012 | 125000 | ||
| In october 2011, i was driving at night when my headlights went off. i pulled into a parking lot to investigate the problem. i got out and took a walk around the car and all the lights were working except the headlights. i turned the lights switch off for a few minutes and the lights came back on. the problem worsened and i found that i could hold the momentary high beam switch on and the headlights would work -- as long as i held the switch in the high beam position. the situation worsened, and now the headlights will not come on for any length of time. the problem has escalated from october 2011 until late may 2012. if i need to drive the car at night, i must hold the momentary high beam switch while i drive. once in a while you can see the headlights come on because the lights get extremely bright. then i can release the momentary high beam switch. the lights will only stay on for about 10 seconds and then go back off. my mechanic told me that many mercury grand marquis and ford crown victoria's around the model year of my car have this problem. he has traced the problem to something called the lighting control module. it seems to me that this is an engineering problem. ford wants $600.00 just for the part. if you search the internet for similar problems, you will find an abundance of very similar situations as i have described to you. not everyone is reporting this problem. please help! | |||
| 02/01/2012 | 70000 | ||
| Tl* the contact owns a 2005 mercury grand marquis. the contact stated that the head lamps would fail sporadically. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 74,000. | |||
| 05/26/2012 | 147000 | ||
| I was driving home and my headlights cut off with no warning at night, they came on again for a min., but cut off this has happened 4 times since. i have to hold my bright switch down for a 30 min drive home. i have had a fuses checked, after looking on line it looks like several people have had this same issue, this is scary, considering i have 3 children. | |||
| 02/01/2012 | 70000 | ||
| Tl - the contact owns a 2005 mercury grand marquis. the contact stated that the head lamps would fail sporadically. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 74,000. kmj | |||
| 05/26/2012 | 147000 | ||
| I was driving home and my headlights cut off with no warning at night, they came on again for a min., but cut off this has happened 4 times since. i have to hold my bright switch down for a 30 min drive home. i have had a fuses checked, after looking on line it looks like several people have had this same issue, this is scary, considering i have 3 children. | |||
| 02/01/2012 | 70000 | ||
| Tl - the contact owns a 2005 mercury grand marquis. the contact stated that the head lamps would fail sporadically. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 74,000. kmj | |||
| 05/26/2012 | 147000 | ||
| I was driving home and my headlights cut off with no warning at night, they came on again for a min., but cut off this has happened 4 times since. i have to hold my bright switch down for a 30 min drive home. i have had a fuses checked, after looking on line it looks like several people have had this same issue, this is scary, considering i have 3 children. | |||
| 02/01/2012 | 70000 | ||
| Tl - the contact owns a 2005 mercury grand marquis. the contact stated that the vehicle head lamps would go out sporadically. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 74,000. pm | |||
| 05/26/2012 | 147000 | ||
| I was driving home and my headlights cut off with no warning at night, they came on again for a min., but cut off this has happened 4 times since. i have to hold my bright switch down for a 30 min drive home. i have had a fuses checked, after looking on line it looks like several people have had this same issue, this is scary, considering i have 3 children. | |||
| 12/06/2011 | 67991 | ||
| Let me start by saying this is a safety risk that could lead to loss of life. while driving at night, headlights went out. instrument illumination stayed on. headlight switch was cycled and the headlights cam back on. they turned off minutes later. after pulling over and cycling the bright lights and the headlamp switch, it was determined that driving with the signal light pulled back into bright-flash position was the only way to drive. this was after several pull-off-the-road events. we took the vehicle to the mechanic, who determined the headlight switch to be bad. $300 afterwards, the intermittent symptoms went away. however, the headlights never illuminated. from 12/11 through 5/12, the vehicle was driven only during the day -- occasionally at night, but with the turn signal pulled back to highbeam flash. after reviewing many internet posts, i discovered the light control module (lcm) was the suspect component. the dealership price for this component, as of 5/12, is $521.67. i removed the lcm and opened it to inspect. after nothing was found (burned components, cold solder joints, etc.), i reassembled and reinstalled it. after an operational check to see if reseating the connectors fix it, i discovered the headlight system fully functional. we'll see if the problem repeats itself. this problem was reported an many internet repair posts for 2003-2005 ford crown vics and grand marquis. | |||
| 05/26/2012 | 147000 | ||
| I was driving home and my headlights cut off with no warning at night, they came on again for a min., but cut off this has happened 4 times since. i have to hold my bright switch down for a 30 min drive home. i have had a fuses checked, after looking on line it looks like several people have had this same issue, this is scary, considering i have 3 children. | |||
| 12/06/2011 | 67991 | ||
| Let me start by saying this is a safety risk that could lead to loss of life. while driving at night, headlights went out. instrument illumination stayed on. headlight switch was cycled and the headlights cam back on. they turned off minutes later. after pulling over and cycling the bright lights and the headlamp switch, it was determined that driving with the signal light pulled back into bright-flash position was the only way to drive. this was after several pull-off-the-road events. we took the vehicle to the mechanic, who determined the headlight switch to be bad. $300 afterwards, the intermittent symptoms went away. however, the headlights never illuminated. from 12/11 through 5/12, the vehicle was driven only during the day -- occasionally at night, but with the turn signal pulled back to highbeam flash. after reviewing many internet posts, i discovered the light control module (lcm) was the suspect component. the dealership price for this component, as of 5/12, is $521.67. i removed the lcm and opened it to inspect. after nothing was found (burned components, cold solder joints, etc.), i reassembled and reinstalled it. after an operational check to see if reseating the connectors fix it, i discovered the headlight system fully functional. we'll see if the problem repeats itself. this problem was reported an many internet repair posts for 2003-2005 ford crown vics and grand marquis. | |||