Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS - FRONTAL | |||
| 05/10/2008 | 2000 | ||
| 2008 mercury grand marquis passenger side airbag warning light is activated indicating air bag will not deploy when a passenger is seated . occurs about 10 -15 % of the time starting about 6 months after purchasing the car new .. conditions that have been observed include reclining seat, pushing seat back, making turns, hitting a bump or pothole . have had it in for service on six separate occasions and dealer cannot find any diagnostic code indicating that the airbag system is malfunctioning even when the airbag warning light is on . the driver side master airbag warning system does not come on when the passenger side warning light comes on . ford confirms that when the passenger side airbag warning light comes on the airbag will not deploy in event of a crash . ford assigned a case no. xxxxxx , available on request , after repeated attempts to diagnose problem by service dept . ,leith lincoln mercury, raleigh nc , finally a ford service engineer checked the airbag system . ford claims the system is working as designed and that my wife's weight 110 # is the problem .ford confirms that when the passenger side warning light is on the passenger side airbag will not deploy . ford cannot explain why this malfunction is intermittent and why seat position , bumps or turns cause a malfunction . we tried a 2010 mercury grand marquis with same airbag system and could not get the warning system to activate duplicating the conditions as noted above . ford's customer relations dept refuses to do anything more to fix the defect saying that the airbag system is functioning as designed . | |||