Consumer Complaints


Fail datemilesoccurencesPurchase date
TIRES
02/13/20091
 The tires for my six year old car are on back order for most of the year, every year!!! the last time they came off back order it only lasted for four days!!! this is the only brand that comes in my stock rear size so you can see my frustration. my car is almost not drivable and not safe because of their business practices. *tr
01/01/20051
 Bf goodrich is not making the specific tire size for our autos, 2003 mercury marauder size of 245/55/18 and there is no other tire maker that has this size. *tr
02/12/20091
 Rear tires for 2003 mercury marauder i have 65,000 miles on my car and need to replace my rear tires for the car for the second time i cannot find the tires anywhere, not even bfg they are always on backorder. the last time it took 5 months searching for these tires one here and one there. no other production vehicle uses these tires. it is frustrating worrying about tire failure on a fairly new vehicle especially when you know if it does fail you cannot drive the car unless you get unmatched tires. help!!!!! *tr
01/01/20091
 I am an owner of a 2003 mercury marauder. the vehicle oem rear tires manufactured by bf goodrich are no longer available. bfg is the only company that manufactures this size tire(245/15/18) this tire is the only one that ford motor company recommends for this car and the use of another size could possibly lead to a handling problem with the car. these tires have been on back-order for a year and with over 11,000 marauders on the road, there could possibly be a safety issue . *tr
TIRES - TREAD/BELT
02/02/200302/01/2003
 Engine cuts out around turns; misalignment, vehicle pulls drastically to the right; low hanging panel on driver's side interferes with throttle and break operations; burning odor emitting form engine compartment; fluid leaking from rear axle; smoke emitting form engine compartment; lack of acceleration between 2000-4000 rpm; engine stalls while idling; noisy clicking, clunking, and grinding sounds coming from front axle; poor acceleration between 20-40 mph; front tires rapidly wearing unevenly; squeaking from front end; loose right front exterior door handle; trunk organizer lid cracked; alarm system not working; remote entry key system inoperable; stains on leather seats; sharp edges around trunk; cruise control malfunctioning. this vehicle was purchased 02/01/03 and has been in the shop seven times for a total out-of-service time of over a month. the entire rear end was replaced but the vehicle still leaks oil. the acceleration problems are posing very dangerous driving conditions for me, as power lacks severely between 2000-4000 rpm. the front end clicks, grinds, clunks, and squeaks during driving. on most occasions while in the shop, the service departments documented that they could not duplicate my concerns even after they verbally confirmed my complaints during test drives with me. on some occasions, then attempted to make repairs without documenting it to avoid lemon law status. this vehicle is unsafe, unreliable, and hazardous to drive. mlg *nlm