Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| CSP-09B10-2 | 08/30/2010 | 10041387 | Ready | 09/28/2011 | |
| CSP-09B10-2 | 08/30/2010 | 10041387 | Ford service campaign: see document search button for owner letter. there may be a transmission fluid cooler tube crack which can lead to rough hard shifts/transmission failure. *rm | 09/28/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 20144 | 02/01/2008 | 10024695 | Multiple vehicle lines - intermittent pcm, fuel pump, ign. coil, a/c, abs or fog lamp operation. *nj | 05/07/2008 | |
| 08-3-3 | 02/01/2008 | 10024327 | Intermittent red triangle on and (stop safely now) on message center with wrench light and dtc p1a0c. (hybrid only) *nj | 04/04/2008 | |
| 08-3-6 | 02/01/2008 | 10024328 | No crank / no tcm communication / theft light on / multiple dtcs. (hybrid only) *nj | 04/04/2008 | |
| 19865 | 07/01/2007 | 10023295 | Multiple vehicle lines - intermittent pcm, fuel pump, ign, coil, a/c, abs or fog lamp operation. *nj | 11/08/2007 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
| 08-5-7 | 03/01/2008 | 10024826 | Cd4e transmission--fluid leak transmission fluid cooler (excludes hybrids)--built on or before 2/18/2008. *nj | 05/30/2008 | |
| 07613 | 10022282 | Cd4e transaxle fluid weep - transmission cooler line. *kb | 07/25/2007 | ||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||||
| TB-21019 | 04/01/2010 | 10032610 | Ford: increased shift lever effort may have debris or something, such as sweetened drinks spilled in/on the shifter. shifter replacement resulting from spillage or debris is not warrantable. *pe | 04/19/2010 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT | |||||
| TB-21019 | 04/01/2010 | 10032610 | Ford: increased shift lever effort may have debris or something, such as sweetened drinks spilled in/on the shifter. shifter replacement resulting from spillage or debris is not warrantable. *pe | 04/19/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 11/23/2012 | 81000 | ||
| Tl* the contact owns a 2008 mercury mariner. the contact stated that while driving 20 mph, the vehicle stalled without warning. the contact was able to move the vehicle to the side of the road where the vehicle was restarted however, the failure recurred. the contact had to manually shift the vehicle into gear. the contact took the vehicle to the dealer for diagnostic testing. the dealer advised the contact that the transmission was defective and needed to be replaced. the vehicle was not repaired. the failure mileage was 81,000. | |||
| 11/23/2012 | 81000 | ||
| Tl-the contact owns a 2008 mercury mariner. the contact stated that while driving 20 mph, the vehicle stalled without warning. the contact was able to move the vehicle to the side of the road where the vehicle was restarted however, the failure recurred. the contact had to manually shift the vehicle into gear. the contact took the vehicle to the dealer for diagnostic testing. the dealer advised the contact that the transmission was defective and needed to be replaced. the vehicle was not repaired. the failure mileage was 81,000. kmj | |||
| 11/23/2012 | 81000 | ||
| Tl-the contact owns a 2008 mercury mariner. the contact stated while driving 20 mph the vehicle stalled. the contact was able to pull the vehicle to the side of the road. the contact restarted the vehicle and started to acceleration and the vehicle stalled. the contact had to manually shift the vehicle. the contact took the vehicle to the dealer for a diagnostic test. the dealer stated the transmission was defective and needed to be replaced. the failure mileage was 81,000. jo | |||
| 10/01/2012 | 44539 | ||
| When going from reverse to drive, my 2008 mercury mariner that i bought brand new, catches and lurches forward. it has less than 45,000 miles on it. i've come close several times, to hitting cars parked next to me. it also happens at stop signs/lights. when i take my foot off the brake, it does not accelerate immediately and lurches forward when it connects. it has sprayed fluid all over my engine and leaked all over our driveway. it's under warranty so i took it to our ford dealer who said, yes, it's covered under warranty, but that's just the transmission problems. it does not cover all of the costs for the parts they need to disconnect and move out of the way to fix it. i was told it would $700 for a known problem that they need to fix free of charge. will not buy another ford product again and that is saying a whole lot because ford/mercury has been my car of choice for the last 15 years. | |||
| 09/29/2012 | 59000 | ||
| Tl -the contact owns a 2008 mercury mariner. the contact stated the transmission cooler was leaking and caused the transmission to shift in and out of gear. the vehicle was taken to a mechanic who inspected the vehicle and was told the transmission cooler needed to be replaced. the manufacturer was notified and stated he should take the vehicle to the dealer for a diagnostic test. the vehicle was not taken to the dealer. the failure mileage was 59,000. rvk | |||
| 09/29/2012 | 59000 | ||
| Tl-the contact owns a 2008 mercury mariner. the contact stated the transmission cooler was leaking. this causes the transmission to shift in and out of gears. the vehicle was taken to a mechanic shop who inspected the vehicle and was told the transmission cooler needed to be replaced. the manufacturer was notified who stated he should take the vehicle to the dealer for a diagnostic test. the vehicle was not taken to the dealer. the failure mileage was 59,000. mw | |||
| 07/17/2012 | 73000 | 1 | |
| Driving in traffic, when vehicles transmission disengaged. depressing the accelerator only revved the engine, but no forward motion. while coasting, managed to get vehicle out of traffic & to a side street. from a stop, vehicle would accelerate, but when shifting into 3rd gear, goes into a neutral condition and coasts. paid ford dealer to do evaluation, and was told this was a known issue with this vehicle. was quoted $3000 for the repair. *tr | |||
| 07/17/2012 | 73000 | ||
| Driving in traffic, when vehicles transmission disengaged. depressing the accelerator only revved the engine, but no forward motion. while coasting, managed to get vehicle out of traffic & to a side street. from a stop, vehicle would accelerate, but when shifting into 3rd gear, goes into a neutral condition and coasts. paid ford dealer to do evaluation, and was told this was a known issue with this vehicle. was quoted $3000 for the repair. | |||
| 01/09/2012 | 110846 | ||
| My 2008 mariner automatic transmission will not shift properly when cold (winter) or too hot. this also affects the idle when stopped. when vehicle tries to shift up, it will only shift if i let off the gas, then the transmission slams into the higher gear. the vehicle will hesitate when trying to use passing gear to pass other vehicles. this has led to some close calls/near misses when trying to over-take vehicles. ford says they know there is a problem with this make/model but have not issued a recall. ford says they can fix it with my money. | |||
| 01/31/2012 | 62000 | ||
| The transmission slipped while driving so i checked the fluid level. fluid was low so more fluid was added. two weeks later the fluid was low again. after checking i noticed the fluid leaking from the lines where the lines run into the fluid cooler. contacted dealer and no recall has been issued. | |||
| 02/02/2009 | 412214 | ||
| In feburuary of 2009 (at 412214 miles), my 2008 mercury mariner started jerking when i was driving and would not accelerate when i gassed the it. i took the car to a ford dealer and they diagnosed it with transmission failure. since the car was under warranty they performed a transmission overhaul. three years later, february 2012, my car started having the same problem again, transmission issues. according to the paperwork, it was noted transmission/converter slips and transmission fluid leaked. i was relunctantly told by a supevisor at ford headquarters that some 2008 mariners did indeed have transmissions defects but my vin number was not known to be affected and because it is out of warranty they will not addressed it without me paying $4062. i have called ford headquarters and they would not provide me with any details on the issues with some of the mariners that were recalled. a car that has transmission issues twice within 4 years sound like there is indeed a major defect issue with the transmission parts but ford is not willing to admit it. i am sure my car (vin) should have been included. this could have been a safety hazard for my family and i. this car is a lemon and ford was well aware of it but refuse to correct the matter. ford should do the right thing and resolve the issue that they were well aware of instead of making there customers believe that it is normal for a car to have transmission failure not only once but twice within four years. i will puruse this matter until i am satisfied with the results. | |||
| 10/03/2011 | 43000 | ||
| Vehicle began leaking transmission fluid from the condenser transmission cooler/combo. leaks at top corner at passenger side from the weld of the bracket. leakage could lead to transmission failure, resulting in an accident. recall for same problem on 2008 mercury mountaineer, but the 2008 mariner is obviously defective as well. | |||
| 10/15/2008 | 18300 | 1 | |
| Hybrid version of 2008 mercury mariner suv intermittent illumination of (2) dashboard warning lamps: multiple appearances of yellow wrench symbol @ l/edge instrument panel - manual vague, ford svc writer says lamp indicates fault detected in electronically-controlled cvt (continuously variable transmission); clears with shut-down/restart. dealership unable to schedule prompt diagnostic, claiming only one tech/tool. has not recurred in ~ 45 days. today (12-24-08), the red triangle warning @ right edge of inst panel came on after cold-start & driving <100 feet - accompanied by info text warning to `make immediate safe stop'. owners manual links lamp to possible safety of high-volt hybrid electric system, but running driver's system check showed no system problems. lamp cleared on shut-down/restart, has not reappeared. *tr | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/08/2011 | 40000 | ||
| Tl- the contact owns a 2008 mercury mariner. the contact noticed a small leak underneath the front end of the vehicle. the dealer advised the contact that her vehicle had not been included in recall number:07v453000 ( power train:automatic transmission:cooling unit and lines). the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 40,000. the vin was unavailable. bw | |||
| 05/17/2011 | |||
| 2008 mercury mariner - transmission cooler severe leak at 31,000 miles. out of 36 month warranty. repair cost at ford/mercury dealer $850. was told that if not repaired, the cooler could burst and dump all fluid resulting in transmission failure, which could be a safety concern if occurring while driving. | |||
| 05/24/2008 | 44000 | ||
| Transmission cooler leaking fluid causing gear slippage during acceleration. while the vehicle was in drive and the gas pedal pushed it would rev up then slam into gear or not even go into gear at all and stall. initial research indicated a common factory defect for mercury mariners and ford escapes. leaking began at 43000 miles, warranty expired at 36000 miles. advised by dealer repair cost would be $975.00. i was not able to find any recall information on this problem and was basically told sorry it costs so much. | |||
| 01/01/2010 | 36000 | 1 | |
| I have been having problems with my 2008 mercury mariner transmission during the winter of 2010 and continuing. when the engine is cold the transmission slips. when i accelerate the engine revs and then slams into gear. furthermore, while sitting at a stop sign or traffic light with my foot on the brake, the engine will rev up then shift in another gear then when taking off the vehicle slams into gear. on more than one occasion, the vehicle will cut off completely when idling at a traffic light. the revving and engine cutting off is getting worse when the engine is cold or warm. *tr | |||
| 01/01/2010 | 59725 | 1 | |
| I have been having problems with my 2008 mercury mariner transmission. when the engine is cold the transmission slips. when i accelerate the engine revs and then slams into gear. ford refuses to repair the problem under my 5yr/60,000 mile warranty. although my car has leaked transmission fluid and i have been told my transmission cooler needs to be replaced, it is considered an air conditioning problem since my compressor will have to be replaced with it, even though my air conditioner works fine. i know that a recall was made on the transmission cooler part in march 2008, but ford customer service told me that my vin number did not match recalled cars despite having the same problem. apparently ford has changed the part number on the trans cooler and orders it from a different company, so the part would not be listed under the warranty. could you please explain exactly why my mariner was not part of the original recall? nobody at ford customer service or the dealer service manager can explain why my car was not part of the recall or why this defective part is not considered to be an integral part of the transmission. i am shuffled back and forth between these departments. *tr | |||
| 09/20/2008 | 48200 | 1 | |
| 2008 mercury mariner. combined condenser/transmission cooling unit (believe is manufactured by visteon) leaked at 48,200 miles. same unit is used in the 2008 ford escape. happened to notice fluid on garage floor. otherwise could have easily led to failure of transmission with resulting vehicle accident. this defect is the subject of numerous complaints (see for example automobile.com) and was the subject of a nhtsa investigation # 10024826 and is describe in mercury's tsb# 08-5-7. how many more times will this widely reported defect occur before you make ford/mercury recall? obviously the combined condenser, trans fluid cooler is defective. are you waiting for deaths or serious injuries before you require the recall? *tr | |||
| 05/09/2008 | 1094 | 1 | 03/14/2008 |
| Tl*the contact owns a 2008 mercury mariner. while driving approximately 10 mph on normal road conditions and proceeding to a stop, the engine stalled unexpectedly. the vehicle restarted after several attempts with a loud noise coming from the transmission. there were no warning indicators illuminated on the instrument panel. in addition, there was excessive oil leakage from the gasket. the vehicle was taken to an authorized dealer on four occasions, but they were unable to duplicate the failures. the vehicle has not been repaired. the contact was concerned of the safety risk involved. the failure mileage was 1,094 and current mileage was 7,000. updated 12/1/08 *cn updated 12/05/08.*jb | |||
| 05/08/2008 | 1094 | ||
| Tl*the contact owns a 2008 mercury mariner. while driving approximately 10 mph on normal road conditions, the vehicle came to a complete stop and stalled when attempting to accelerate. the vehicle restarted after several attempts and the transmission made a loud noise. there were no warning indicators illuminating on the instrument panel. in addition, there was an excessive oil leakage coming from the gasket. the vehicle was taken to an authorized dealer on four occasions, but they could not duplicate the failure. the vehicle has not been repaired. the contact was concerned of the safety risk involved. the failure mileage was 1,094 and current mileage was 7,000. | |||
| 07/23/2008 | 34000 | ||
| Tl*the contact owns a 2008 mercury mariner. the contact experienced abnormal roughness when attempting to shift gears in the vehicle. he took the vehicle to the dealer and they stated that the transmission cooling unit and lines needed to be replaced. the contact was informed that this was a common issue in which the manufacturer issued tsb number 10022282 (power train:automatic transmission:cooling unit and lines) in reference to the failures. the contact is in the process of having the vehicle repaired. the contact updated complaint on december 26, 2008 to include failure with the power steering idle of pulley and the transmission shifting. the failure mileage was 34,000 and current mileage was 40,000. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||
| 08/22/2009 | 42000 | ||
| Tl*the contact owns a 2008 mercury mariner. the vehicle was parked when the contact observed that there was fluid leaking under the vehicle. the vehicle was taken to an independent mechanic for inspection who stated that the failure was contributed to the air conditioner transmission cooler assembly unit. the estimated repair cost was $800.00 . the vehicle has not been repaired. the contact had concerns of the safety risk. the failure mileage was 42,000 and the current mileage was 43,000. the system did not recognize the vin. | |||