Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
09/04/201139000
 Tl* the contact owns a 2009 mercury mariner. while the contact was driving approximately 25 mph, an opposing vehicle unexpectedly drove into her lane causing a head on crash. the contact suffered a pinch nerve in the neck area and body bruises from the seat belt. the air bags failed to deploy with the substantial impact. the vehicle sustained severe front end damage and was towed to an impound facility temporarily. the manufacturer was notified of the defect. the approximate failure mileage was 39,000. the vin was unavailable.
09/04/201139000
 Tl- the contact owns a 2009 mercury mariner. while the contact was driving approximately 25 mph, an opposing vehicle unexpectedly drove into her lane causing a head on collision. the contact suffered a pinch nerve in the neck area and body bruises from the seat belt. the air bags failed to deploy with the substantial impact. the vehicle sustained severe front end damage and was towed to an impound facility temporarily. the manufacturer was notified of the defect. the approximate failure mileage was 39,000. the vin was unavailable. rvk
09/04/201139000
 Tl-the contact owns a 2009 mercury mariner. while the contact was driving approximately 25 mph, an opposing vehicle unexpectedly drove into her lane causing a head on collision. the contact suffered a pinch nerve in the neck area and body bruises from the seat belt. the air bags failed to deploy with the substantial impact. the vehicle sustained severe front end damage and was towed to an impound facility temporarily. the manufacturer was notified of the defect. the approximate failure mileage was 39,000. the vin was unavailable. js
AIR BAGS - FRONTAL
05/20/201016804
 Tl- the contact owns a 2009 mercury mariner premier. the contact stated the passenger air bag illuminates while driving. the vehicle was taken to the dealer numerous times for the failure. the dealership removed the passenger seat replaced the air bag sensor, but the failure wasn't corrected. the manufacturer took a report 1195662918; they advised the air bag light illuminated, because of the passenger weight, therefore they could no longer assist him. the failure mileage was 16,804 and the current mileage was 21,000. li