Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| TSB-10-13-2 | 06/01/2010 | 10034548 | Ford/mercury: steering column pop/clunk noise on turns. some vehicles may exhibit a pop or clunk noise from the steering column area while turning. this noise typically occurs quarter turn before the steering wheel reaches it's end of tr | 12/03/2010 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| SB-21321 | 05/01/2010 | 10034530 | Ford/mercury: clunk noise at steering; stops during first lock to lock cycle. the noise typically occurs during tight parking lot maneuvers. the clunk noise heard on the first steering lock to lock cycle is a normal characteristic of the | 11/29/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 12/15/2012 | 121042 | ||
| While traveling at 55 mph, power steering stopped working making vehicle very hard to steer. by turning key off and restarting, while tugging on steering wheel, power steering will start working and may last 30 minutes or 3 minutes. while working, steering wheel shakes and makes noise. vehicle pulls to the left. ford denies having had this problem before and wants to replace steering column for $1,396.57. complaints on the internet about this problem are numerous. i do not want to buy another defective steering column and don't understand that power steering problem would be solved. | |||