Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||||
| TSB-09-15-3 | 12/01/2009 | 10033035 | Ford/mercury: some vehicles may set diagnostic trouble codes (dtcs) p0a81 (battery pack cooling fan 1 control circuit) and/or p0a96 (battery pack cooling fan 2 control circuit) in the traction battery control module (tbcm). these codes by | 06/25/2010 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TSB-08-15-1 | 06/01/2009 | 10029204 | Ford/mercury: vehicles used in certain commercial applications such as taxi's and security services where extended low speed run time and extended idling may exhibit a red triangle light and codes indicating a transaxle overtemp. this condi | 06/26/2009 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 10/28/2011 | 68120 | ||
| I own a 2007 mercury mariner hybrid and i was traveling from virginia where i previously lived to new york for a job interview. while traveling on the new jersey turnpike at a speed of around 73 miles per hour a light came on in my vehicle that stated stop vehicle safely. i was traveling in the furthest left hand lane of 4 at the time and within about 2 or 3 seconds of this light coming on i lost gas engine power to my vehicle. i was honestly scared for my life because the only portion of my vehicle that was working is the electric engine that allows the vehicle to go around 25 miles per hour. i was able to safely pull my vehicle off of the road while nearly getting hit by 3 or 4 cars/tractor trailers. i contacted ford/mercury roadside assistance and they were going to come out, but them the vehicle ran fine. on my return trip the vehicle did this another 3 or 4 times. immediately when i got back to virginia i took it to beach ford and they found that the coolant pump for the hybrid system had gone bad and needed to be replaced. i questioned why the gas engine would shut done and beach ford and ford corporate both told me the same thing, this was a safety precaution set into the vehicles computer. i explained that this is not safe at all and losing power at highway speeds and causing accidents is not a safety precaution at all it is dangerous. i did not receive any further explainations from ford except for the same thing over and over again. i have a 15 month old son and this is not safe, i am very concerned about this happening again with him in the vehicle. i am very surprised this safety precaution would pass government standards. i am looking for you to look into this and get back to me because ford should not be producing vehicles that can cause accidents because of a coolant pump going bad. | |||
| 12/24/2009 | 50000 | ||
| Tl-the contact owns a 2007 mercury mariner hybrid. the contact was driving 65 mph when a warning light illuminated, advising the contact to stop safely now. the contact stated that the failure was recurring and when the warning light was illuminated, the vehicle would immediately stall. the contact took the vehicle to a dealer for diagnostic testing which determined that the engine fan was defective. the engine fan was not replaced. the failure mileage was 50,000. kmj | |||
| 12/24/2009 | 5000 | ||
| Tl-the contact owns a 2007 mercury mariner hybrid. the contact stated while driving 65 mph the stop safely now light illuminates on the dash board. when the light flashes the engine stalls forcing the contact to pull the vehicle to the side of the road. the contact took the vehicle to a dealer for a diagnostic test. the test results shown a faulty engine fan. the contact did not have the engine fan replaced. the failure mileage was 50,000. jo | |||
| 05/01/2010 | 65000 | ||
| Engine shuts off without any forewarning while vehicle is in motion. dealer has attempted to repair the problem 2 times--problem persists. they say it is a problem with the cooling system for the hybrid batteries. they have replaced a wiring harness and the motor of the cooling fan. | |||