Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the third total engine power shut-down at freeway speeds with no limp-away option after exiting the freeway, realized that we were in an unsafe neighborhood [so not a good option to stop and call for tow], tried mapping surface street route to safer area, but nav system showed the only surface street route to take us back home put us on a steep, narrow winding section of laurel canyon - no safe exit if another shut-down. also realized we couldn't use riverside thru griffith park which is locked after dark .. so zig-zagged north and west about 5 miles below 40 mph keeping to lighted streets hoping for safe place or unremembered route. engine remained stable once more, drove towards i-5 again on los feliz (past the griffin bar ⿿ and a topless club) .. remembered los feliz ahead had a long, separate entrance ramp to n/b i-5 . the drivetrain accelerated smoothly to ~50 mph, then warnings / drive train died again at the bottom of the on-ramp .. hazards | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start ? engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic ? hoping to get past sr-2 to more-familiar exit ? within 2 minutes, and at speed ~ 55 mph ? drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy .. but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the third total engine power shut-down at freeway speeds with no limp-away option after exiting the freeway, realized that we were in an unsafe neighborhood [so not a good option to stop and call for tow], tried mapping surface street route to safer area, but nav system showed the only surface street route to take us back home put us on a steep, narrow winding section of laurel canyon - no safe exit if another shut-down. also realized we couldn't use riverside thru griffith park which is locked after dark .. so zig-zagged north and west about 5 miles below 40 mph keeping to lighted streets hoping for safe place or unremembered route. engine remained stable once more, drove towards i-5 again on los feliz (past the griffin bar ⿿ and a topless club) .. remembered los feliz ahead had a long, separate entrance ramp to n/b i-5 . the drivetrain accelerated smoothly to ~50 mph, then warnings / drive train died again at the bottom of the on-ramp .. hazards | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start ? engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic ? hoping to get past sr-2 to more-familiar exit ? within 2 minutes, and at speed ~ 55 mph ? drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy .. but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| At ~ 10:10pm traveling at 68-70 mph in fast, moderate freeway traffic in the #3 n/b lane of i-5 in silverlake area, ~ | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the third total engine power shut-down at freeway speeds with no limp-away option after exiting the freeway, realized that we were in an unsafe neighborhood [so not a good option to stop and call for tow], tried mapping surface street route to safer area, but nav system showed the only surface street route to take us back home put us on a steep, narrow winding section of laurel canyon - no safe exit if another shut-down. also realized we couldn't use riverside thru griffith park which is locked after dark .. so zig-zagged north and west about 5 miles below 40 mph keeping to lighted streets hoping for safe place or unremembered route. engine remained stable once more, drove towards i-5 again on los feliz (past the griffin bar ⿿ and a topless club) .. remembered los feliz ahead had a long, separate entrance ramp to n/b i-5 . the drivetrain accelerated smoothly to ~50 mph, then warnings / drive train died again at the bottom of the on-ramp .. hazards | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start ? engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic ? hoping to get past sr-2 to more-familiar exit ? within 2 minutes, and at speed ~ 55 mph ? drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy .. but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. *tr | |||
| 09/29/2012 | 66700 | 1 | |
| At ~ 10:10pm traveling at 68-70 mph in fast, moderate freeway traffic in the #3 n/b lane of i-5 in silverlake area, ~ | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. | |||
| 09/29/2012 | 66700 | ||
| At ~ 10:10pm traveling at 68-70 mph in fast, moderate freeway traffic in the #3 n/b lane of i-5 in silverlake area, ~ | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. | |||
| 09/29/2012 | 66700 | ||
| At ~ 10:10pm traveling at 68-70 mph in fast, moderate freeway traffic in the #3 n/b lane of i-5 in silverlake area, ~ | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start | |||
| 09/29/2012 | 66700 | ||
| This would be the second un-warned total loss of power on a freeway. having coasted out of traffic on the first unwarned engine / propulsion system shut-down in fast-moving freeway traffic, managed to find wide-enough section of outside shoulder to come to a stop. but being stuck in 10pm darkness on a narrow shoulder was too dangerous to consider remaining there. once stopped, i shifted the transmission to park, cycled ignition off then to start engine restarted, dash warning lamps came on- then cycled off normally, engine ran smoothly. note: the only way to attempt to restart the hybrid drivetrain is to shift the transmission into park .. it doesn't work in neutral .. and there was no way i was going to try to put the trans in park in 72-75 mph freeway traffic in 10pm darkness. accelerated moderately into merging lane, entering gap in n/b traffic to re-enter i-5 traffic hoping to get past sr-2 to more-familiar exit within 2 minutes, and at speed ~ 55 mph drive train died again (same warning tone and light...and same too little too late stop now warning text). again had to hunt for a wide-enough section of outside shoulder to stop and take stock of dangerous situation. shut off engine, moved trans into park tried restart - again, engine started and settled to normal operation - no warning lights remained on. able to re-enter traffic and transition off i-5 fwy...but only escape was to another freeway (sr-2). kept speed below 45mph on that freeway until able to exit freeway. this was the second un-warned total loss of power on a freeway. | |||
| 09/29/2012 | 66700 | ||
| At ~ 10:10pm traveling at 68-70 mph in fast, moderate freeway traffic in the #3 n/b lane of i-5 in silverlake area, ~ | |||
| 07/04/2012 | 57000 | 1 | |
| Vehicle was in middle lane of interstate 95 with traffic moving at 65-70 mph when there was (according to ford tech) a failure of the motor electronics cooling pump. this caused the vehicle engine to shut down and could have caused accident/death if wife wasn't able to get to shoulder weaving through lanes of traffic. i see online at http://www.arfc.org/complaints/2008/mercury/mariner_hybrid/engine_and_engine_cooling/problem.aspx that this has been reported as a major complaint for awhile. why is this not a recall? someone will sure get killed. our car has only 57k miles. *tr | |||
| 07/04/2012 | 57000 | ||
| Vehicle was in middle lane of interstate 95 with traffic moving at 65-70 mph when there was (according to ford tech) a failure of the motor electronics cooling pump. this caused the vehicle engine to shut down and could have caused accident/death if wife wasn't able to get to shoulder weaving through lanes of traffic. i see online at http://www.arfc.org/complaints/2008/mercury/mariner_hybrid/engine_and_engine_cooling/problem.aspx that this has been reported as a major complaint for awhile. why is this not a recall? someone will sure get killed. our car has only 57k miles. | |||