Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 05/01/2004 | 80000 | 1 | 06/01/2002 |
| Complaint received via e-mail. i have a 1997 mercury marquis with electronic lights. they are all controlled with a processor called an lcm for light control module. it is not to be confused with the cheaper automatic dimmer on the dashboard. the lights went out last summer, and the lenses turned yellow. i tried new bulbs, that did not work. i checked fuses and relays and all were fine. i replaced the turn signal light dimmer switch on the steering column, and that did not work. finally this fall i called fords technical line to see if there was a bulletin or recall or a quick fix. all i could get out of them was bring it in. i, then decided to call parts, and was told that to fix it would cost $200.00. needless to say i found a way to bypass the computer, and wired in a relay that was directly connected to the battery. i spent 2 hours wet sanding and rubbing out the lenses to get them bright enough. i feel this is a safety issue, and should be a recall item. we have many obstacles that depend on bright light driving, including wild deer, and edges of roads leading to lakes.*ak......$200.00 was cost for lcm, no labor , part *f7ab-136788-aa. *ak | |||
| EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH | |||
| 1 | 10/01/1997 | ||
| The design of the lights makes visibility poor when switching from high beam to low beam. | |||
| EXTERIOR LIGHTING - TURN SIGNAL | |||
| 05/01/2004 | 80000 | 1 | 06/01/2002 |
| Complaint received via e-mail. i have a 1997 mercury marquis with electronic lights. they are all controlled with a processor called an lcm for light control module. it is not to be confused with the cheaper automatic dimmer on the dashboard. the lights went out last summer, and the lenses turned yellow. i tried new bulbs, that did not work. i checked fuses and relays and all were fine. i replaced the turn signal light dimmer switch on the steering column, and that did not work. finally this fall i called fords technical line to see if there was a bulletin or recall or a quick fix. all i could get out of them was bring it in. i, then decided to call parts, and was told that to fix it would cost $200.00. needless to say i found a way to bypass the computer, and wired in a relay that was directly connected to the battery. i spent 2 hours wet sanding and rubbing out the lenses to get them bright enough. i feel this is a safety issue, and should be a recall item. we have many obstacles that depend on bright light driving, including wild deer, and edges of roads leading to lakes.*ak......$200.00 was cost for lcm, no labor , part *f7ab-136788-aa. *ak | |||