Mercury Marquis 2003
Model Marquis made in 2003 by Mercury got 48 consumer complains. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling.
Model 2003
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 02/28/2004 | 1 | ||
| While driving 45 mph driver lost control of the vehicle, and it crashed into a utility pole. upon impact, both air bags did not deploy. driver and passenger sustained injuries, and were transported to the hospital. *ak | |||
| AIR BAGS - FRONTAL | |||
| 10/29/2004 | 16675 | 1 | 10/25/2002 |
| While consumer was driving on an interstate traffic was at a complete stop and a collision occurred, consumer's vehicle was hit from behind, and pushed into another vehicle. upon impact, air bags did not deploy, and vehicle was totaled. driver sustained injuries. *ak the consumer stated that the head rests were to far from the head to be effective. the consumer suffered injuries. *tc | |||
| ELECTRICAL SYSTEM | |||
| 06/07/2012 | 48342 | ||
| Headlights would not turn on when i got into car to go to store at night. also battery has been running down while vehicle is just sittng in driveway. | |||
| 1 | |||
| The consumer had to cover up the emblem in the middle of steering wheel due to the sun reflecting from it directly into his eyes, the windshield wipers were replaced, the defroster did not work properly, and there was a vibration underneath the vehicle and the rear end howled, also the vehicle had no headlights,tail lights, brake lights or dash lights. *ak *jb | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 09/30/2003 | 22000 | 10 | 09/28/2003 |
| We bought a used 2003 mercury gr. marquis,ls, in sep't. 2003. two days later the check engine light came on. the dealer, mace lincoln mercury, 629 ohio st. terre haute, in. 47807, worked on the car 8 times without success. i contacted the mercury complaint line twice. scott shepard, the service manager requested a field engineer from the manufacturer. they refused to send one, but told him to install a new computer, which he did on march 26, 2004. the light came on again april 23. i contacted the manufacturer at 16800 executive plaza dr. pob 6248, dearborn, mi. 48126 april 27, 2004, without receiving a response. but the mace service manager scott shepard, said they contacted him to perform another diagnostic. mace has had the car for further work from may 4, until today may 10, without being able to repair it. now, the mr. shepard calls me and says, he just learned that the manufacturer was aware that all 2003 gr. marquis were having a problem with this service engine light. they have promised to send a field engineer. the warranty for the car is for 3 years or 36,000 miles. we have 27,000 miles on it. in the 8 months we have had the car, it has been worked on 10 times without success. i cannot get the general manager, terry mace to help me, nor will the manufacturer address me directly. i want another [comparable] car or my money back. i paid $17,700 cash for the car. *la | |||
| ENGINE AND ENGINE COOLING | |||
| 01/01/2006 | 36815 | 1 | |
| 2003 ford mercury marquis lost all power and had to be towed. *ts *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 1 | |||
| Consumer states due to fumes that were in vehicle consumer fainted. cause unknown. *ak | |||
| EQUIPMENT | |||
| 06/05/2004 | 26000 | 200 | 06/05/2004 |
| Dt: the accelerator and the brake pedals are to close together. the consumer thinks that one should be up higher than the other. when you wear work boots, that is more dangerous. when the consumer hits the brake, if you're not sitting up straight, the consumer's foot is hitting the accelerator also. the consumer is trying to remember to keep his foot far enough over. *tt *sb *nm | |||
| EXTERIOR LIGHTING | |||
| 10/03/2011 | 150000 | ||
| Tl* the contact owns a 2003 mercury grand marquis. the contact stated that the headlights would flicker on and off sporadically. the dealer repaired the failure by replacing the control module. the manufacturer was notified, but denied any assistance with repairs to the defect. the vehicle was repaired. the failure mileage was 150,000 and the current mileage was 152,484. | |||
| 10/03/2011 | 150000 | ||
| Tl- the contact owns a 2003 mercury grand marquis. the contact stated that the head lights would flicker on and off sporadically. the dealer repaired the failure by replacing the control module. the manufacturer was notified, but denied any assistance with repairs to the defect. the vehicle was repaired. the failure mileage was 150,000 and the current mileage was 152,484. kmj | |||
| 04/29/2011 | 193000 | ||
| Front headlights are not staying on at night. the sensor seems to be failing or whatever controls the headlights. when i am driving at night the light will come on at dusk, but sometimes without an warning they will just pop off. for this reason, i am fearful of driving at night or in any hazardous driving conditions | |||
| 06/01/2005 | 3000 | ||
| Tl- the contact owns a 2003 mercury marquis. the contact stated the headlights and turn signals failed while driving. the vehicle was taken to the dealer whom performed a diagnosed the failure was located at the headlight module. the headlight module was replaced several times. the failure was not corrected. the headlight and the turning signal continues to fail. the manufacturer was contacted they advised the failure was not recalled, and they will not assist with the repair. the vehicle has not been repaired. the failure mileage was 3,000 and the current mileage was 70,000. li | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 11/25/2002 | |||
| While driving the vehicle intermittently head light become inoperable obstructing the driver's view dealer. dealer replaced module. ts | |||
| FUEL SYSTEM, GASOLINE | |||
| 05/16/2003 | 1 | ||
| While driving the consumer could smell gas fumes inside the vehicle. *nlm | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 08/23/2005 | 21420 | 1 | 09/09/2003 |
| Dt: the caller states that while he driving at 65 mph hit something in the road. there was a loud noise and this caused a hole in the gas tank. the caller said a local mechanic did a quick fix with a screw and some glue so he could get home. dealer said it would cost a lot more to replace the tank with them and he went to someone else to have it replaced for a cheaper price. manufacturer has not been contacted yet. *ak | |||
| LIGHTING | |||
| 06/07/2012 | 48342 | ||
| Headlights would not turn on when i got into car to go to store at night. also battery has been running down while vehicle is just sittng in driveway. | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 08/10/2009 | 40255 | ||
| Tl*the contact owns a 2003 mercury marquis. the contact stated the rear axle and bearings fail. the contact stated while driving the vehicle he heard a loud noise coming from the rear of the vehicle. the vehicle was taken to an independent mechanic and they replace the axle and bearings. the mercury manufacture was called and stated there is no recall or warranty for his vehicle. the failure mileage was 40,255. updated 3/12/10 *cn | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/03/2003 | 1480 | 1 | 03/14/2003 |
| While driving in bumper to bumper traffic, the vehicle's brakes failed. the pedal was extremely hard to press which resulted in a rear end collision. *nlm suspected the brake/gas pedal raised to the same level when switch was activated, possible depressing brake and gas at the same time. (californiahighway patrol) *scc | |||
| 1 | |||
| Consumer stated the accelerator would stick on occasions, also when the brake was applied the vehicle failed to stop. ts *jb | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| 03/06/2006 | 50000 | 1 | 05/27/2003 |
| Dt*: the contact stated while attempting to apply brake pressure the vehicle accelerated. the dealership was alerted however no repairs have been made. the consumer believed the brake and accelerator were designed too close together. updated 04/06/06. *jb | |||
| 09/01/2003 | 6797 | 1 | |
| Accelerator pedal and brake pedal are located too close together. this would cause a misapplication to the wrong pedal when braking or accelerating, at the same time. had taken vehicle to dealership, and mechanic could not resolve the problem.*ak | |||
| STEERING - COLUMN | |||
| 06/15/2004 | 6000 | 1 | 09/03/2002 |
| After parking the car on the side of the road, i got back in and the steering column wouldn't take the key. it wouldnt turn forward or backward just would fit in the keyhole. steering column had to be fixed after i had the car towed. the car (2003 mercury grand marquis) was 6 months old with 6,000 miles on it. the dealership said they had this problem in the mercury sables but not the marquis. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 1 | |||
| The consumer had to cover up the emblem in the middle of steering wheel due to the sun reflecting from it directly into his eyes, the windshield wipers were replaced, the defroster did not work properly, and there was a vibration underneath the vehicle and the rear end howled, also the vehicle had no headlights,tail lights, brake lights or dash lights. *ak *jb | |||
| STRUCTURE - BODY - DOOR | |||
| 08/01/2004 | 1 | ||
| Upon getting in and out of the vehicle consumer almost lost an eye. consumer stated that the door edges were very sharp. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 07/15/2003 | 1 | 06/20/2003 | |
| Back frame is cracked on both sides. consumer says that frame is tearing from vehicle structure. consumer has made contact with dealer. *ak *ts | |||
| SUSPENSION | |||
| 08/09/2003 | 1 | ||
| When driving 50-80mph steering wheel would shimmy. dealer notified. *ak | |||
| 1 | |||
| The consumer had to cover up the emblem in the middle of steering wheel due to the sun reflecting from it directly into his eyes, the windshield wipers were replaced, the defroster did not work properly, and there was a vibration underneath the vehicle and the rear end howled, also the vehicle had no headlights,tail lights, brake lights or dash lights. *ak *jb | |||
| SUSPENSION - REAR | |||
| 02/06/2008 | 112000 | 1 | 09/01/2002 |
| Tl*the contact owns a 2003 mercury marquis. the contact smelled a burning odor coming from the vehicle for several days. while he was changing the rear passenger side tire, he discovered a grease leak. the vehicle is currently at the dealer and they confirmed that the rear passenger side bearing leaked into the brake disc, which could have caused a fire. the manufacturer stated that they only repaired police vehicles with this failure. the current and failure mileages were 112,000. | |||
| VEHICLE SPEED CONTROL | |||
| 03/06/2006 | 50000 | 1 | 05/27/2003 |
| Dt*: the contact stated while attempting to apply brake pressure the vehicle accelerated. the dealership was alerted however no repairs have been made. the consumer believed the brake and accelerator were designed too close together. updated 04/06/06. *jb | |||
| 06/07/2003 | 100 | 3 | |
| Dt: the contact complained about intermittent sudden acceleration. it occurred when the climate was hot, and the engine was warm. when taking foot off of the accelerator to move it to the brake pedal the engine revved and the ripens warehouse. the dealer completed diagnostic testing, and the problem could not be duplicated. no repairs have been made. *ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 09/01/2003 | 6797 | 1 | |
| Accelerator pedal and brake pedal are located too close together. this would cause a misapplication to the wrong pedal when braking or accelerating, at the same time. had taken vehicle to dealership, and mechanic could not resolve the problem.*ak | |||
| 1 | |||
| Consumer stated the accelerator would stick on occasions, also when the brake was applied the vehicle failed to stop. ts *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 1 | |||
| The consumer had to cover up the emblem in the middle of steering wheel due to the sun reflecting from it directly into his eyes, the windshield wipers were replaced, the defroster did not work properly, and there was a vibration underneath the vehicle and the rear end howled, also the vehicle had no headlights,tail lights, brake lights or dash lights. *ak *jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 03/06/2005 | 28000 | 10 | 05/28/2004 |
| Gran marquis ls driver's side wiper will not provide adequate clearing of rain or snow under normal highway road speeds. the wiper arm on the driver side will not clear the drivers side adequately to provide good visibility. the passenger side arm provides proper clearing under all road conditions and speeds. it has been found that the drivers side will not clear properly above speeds of 40 mph; less if the wind conditions are high. the dealer replaced the drivers wiper arm assembly with a 2002 assembly which he indicated provides a higher pressure on the windshield on the drivers side as the tension was reduced in 2003 models. the replacement cost was at my expense and has not resolved the problem. it still persists. there appears to be a defect in the design of the wiper blade system or a defect in the curvature of the windshield although it's not apparent that the windshield is the problem. | |||
| 1 | |||
| The consumer had to cover up the emblem in the middle of steering wheel due to the sun reflecting from it directly into his eyes, the windshield wipers were replaced, the defroster did not work properly, and there was a vibration underneath the vehicle and the rear end howled, also the vehicle had no headlights,tail lights, brake lights or dash lights. *ak *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| AZ | GLENDALE | 85301 | SUNLAND LINCOLN MERCURY | |
| IL | CHAMPAIGN | 61820 | WORDEN-MARTIN | 217-352-0462 |
| IN | MISHAWAKA | 46544 | SHAMROCK NAPELTON | |
| IN | TERRE HAUTE | 47807 | MACE LINCOLN MERCURY | 812-234-1502 |
| MA | CANTON | 02021 | BLUE HILL LINCOLN MERCURY | |
| NE | LEXINGTON | 68850 | PLATVALLEY AUTO MART | 308-324-5619 |
| NJ | BRICK | 08723 | WEISLEDER | |
| NJ | MARLBORO | IRWIN MOTORS | ||
| NM | ALBUQUERQUE | 87107 | BOB TURNER'S FORD COUNTRY | 505-766-6600 |
| TX | TEXARKANA | CRANE MOTOR CO |