Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 09/01/2011 | 50000 | 1 | |
| Pulled into a parking lot with my son in the front passenger seat. shut off the engine and attempted to pull the driver door handle to exit the vehicle. it (the handle) broke in half and was unable to exit the vehicle quickly or safely. i began to panic as i felt trapped. so i rolled down the power window for air and to calm down. before i was able to think clearly and try opening the door with the exterior handle from the inside, i exited the vehicle through the driver window. this is clearly a safety issue as the handles are a chronic problem on all 4 interior doors. someone will need to exit their vehicle quickly. if this happens they are slowed down if not trapped inside. how many complaints will it take to make this a recall issue? ford has made no effort to correct this problem and re installs the same defective door handles at the dealers. this shows a lack of due diligence on ford motor companies part. many ford fusion & mercury milan owners have had the same problem happen on the replacement handles also. *tr | |||
| 09/01/2011 | 50000 | ||
| Pulled into a parking lot with my son in the front passenger seat. shut off the engine and attempted to pull the driver door handle to exit the vehicle. it (the handle) broke in half and was unable to exit the vehicle quickly or safely. i began to panic as i felt trapped. so i rolled down the power window for air and to calm down. before i was able to think clearly and try opening the door with the exterior handle from the inside, i exited the vehicle through the driver window. this is clearly a safety issue as the handles are a chronic problem on all 4 interior doors. someone will need to exit their vehicle quickly. if this happens they are slowed down if not trapped inside. how many complaints will it take to make this a recall issue? ford has made no effort to correct this problem and re installs the same defective door handles at the dealers. this shows a lack of due diligence on ford motor companies part. many ford fusion & mercury milan owners have had the same problem happen on the replacement handles also. | |||
| 10/08/2012 | 62000 | 1 | |
| My driver's side inside door handle broke. i was trying to get out of the car after parking it but couldn't. i had to roll down the window and open the door using the outside door handle. this is a real safety problem and since this isn't an isolated event, (notice the number of complaints and the number of multiple repairs/replacements) ford should replace them or upgrade them to something more reliable. at some point someone will be injured or worse because they weren't able to exit their car quickly. *tr | |||
| 10/08/2012 | 62000 | ||
| My driver's side inside door handle broke. i was trying to get out of the car after parking it but couldn't. i had to roll down the window and open the door using the outside door handle. this is a real safety problem and since this isn't an isolated event, (notice the number of complaints and the number of multiple repairs/replacements) ford should replace them or upgrade them to something more reliable. at some point someone will be injured or worse because they weren't able to exit their car quickly. | |||
| 07/23/2012 | 94944 | 2 | |
| I have a 2006 mercury milan and i have had to replace the driver's door handle twice. once was under warranty due to the chrome peeling off. the second time it was replaced the door handle broke and i ended up paying $54 for a new plastic handle. i have also had the passenger side door handle to break in the same spot and had to replace it and that cost me $35 at the time due to me working for a local ford company. i strongly feel that this is a safety hazard because if the vehicle caught on fire or you had an accident and the handle happens to break at the same time you would have to roll the window down to open the handle from the outside or crawl to the passenger side to get out. anyone of larger size would have trouble crawling to the passenger side to get out of the vehicle. i also feel that ford should have to recall these handles and put something with higher quality in that will not break. i personally foresee this being a lawsuit waiting to happen. *tr | |||
| 07/23/2012 | 94944 | ||
| I have a 2006 mercury milan and i have had to replace the driver's door handle twice. once was under warranty due to the chrome peeling off. the second time it was replaced the door handle broke and i ended up paying $54 for a new plastic handle. i have also had the passenger side door handle to break in the same spot and had to replace it and that cost me $35 at the time due to me working for a local ford company. i strongly feel that this is a safety hazard because if the vehicle caught on fire or you had an accident and the handle happens to break at the same time you would have to roll the window down to open the handle from the outside or crawl to the passenger side to get out. anyone of larger size would have trouble crawling to the passenger side to get out of the vehicle. i also feel that ford should have to recall these handles and put something with higher quality in that will not break. i personally foresee this being a lawsuit waiting to happen. | |||
| 01/05/2010 | |||
| My passenger back door handle broke off. it is very seldom that anyone rides in my back seat. i am single and have no children so the handle should not have broken. | |||
| 10/07/2011 | |||
| Door handle on rear passenger side broken off at 40k, son unable to exit the vehicle. | |||
| 02/01/2010 | 52000 | ||
| Tl*the contact owns a 2006 mercury milan. the door handle on the rear driver side was cracked. the contact was unable to unlock the driver | |||
| STRUCTURE - BODY - DOOR | |||
| 08/05/2012 | 106000 | 1 | |
| The plastic interior door handles broke without even touching them. both front handles broke within a week of each other. i didn't know the front passenger side was broken until my wife asked me to get out of the car to let her out on her side. and then approximately a week later the driver's side interior handle broke also. now neither door can be opened from the inside. the window needs to be rolled down and the outside handle needs to be used. when we bought the car (used) the rear driver's side interior handle plastic was broken and we knew this. even broken you can still use it to open the rear door. i was in the drivers seat when the driver's interior handle broke. i was parked, and i heard a click before i tried opening my door from the inside and the door would not open. there is definitely a big problem with these cheap plastic door handles that ford motor company needs to address. three out of four interior handles are broken. it is truly a safety issue if you cannot exit your car using the interior door handles. ## vin passed ## mercury milan 2006 ## *tr | |||