Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 07/13/2012 | 85000 | ||
| The interior door handles snap in half easily and cause the door to not lock automatically. when the first door handle broke (front, driver side) it took me about a minute to figure out what had happened and how to get out of my car. if it would have happened in an emergency situation it could have been a major problem. after the second handle broke (front, passenger side) i discovered that pulling back on the lock mechanism will open the door. the dealership told me to keep my receipts because this, according to them, is a chronic problem with the milan and the ford fusion. thankfully, i was just getting out of my car to go to work, but had i been involved in an accident i could have potentially died because of the faulty door handle. | |||
| 04/25/2011 | 36450 | ||
| Driver's door handle broken on inside of vehicle. seems to be a common problem with ford fusion and mercury milan models from 2006 on. plastic handle breaks and you cannot exit the driver's door unless the door is opened from the outside of the vehicle or through another door. in the event of and accident the driver could become trapped in the vehicle. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/11/2010 | 9100 | ||
| Suddenly, 2 months after purchasing a 2008 mercury milan premier from a lincoln mercury dealership, i noticed a significant amount of rust in the seat brackets and power seat hardware on both the driver and passenger side. the car had 6,900 miles when i bought it as a cpo vehicle. i also bought an extended warranty. i took the car to the dealership on monday october 11, 2010 and they said the rust was normal (i disagree). the rust is now seeping into the carpet as well. yesterday, october 18, 2010, i took the vehicle to an independent certified mechanic for an opinion. he concurs that it is not normal and possibly a safety hazard. the dealership has not returned my phone calls this car is practically new and i refuse to believe that an accelerating amount of rust on my vehicle is safe, attractive or normal. there is also an exhaust noise (confirmed by the dealership) but they said ford will not fix it since it isn't a safety issue. this car is practically brand new. the car belonged to a couple who only drove it in the summer in michigan since they stayed in florida in the winter. it is pristine except for those 2 dangerous problems. i feel they refuse to fix it because it is time consuming and costly. the dealership tried to tell me that taking the seat apart will weaken it and it will never be the same. cars are taken apart every day and people too! that's what doctors and mechanics are for. please help me before the seat separates from the frame and i have an accident. | |||