Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 10/08/2012 | 87000 | ||
| Tl-the contact owns a 2009 mercury milan. the contact was driving approximately 45 mph and approaching a traffic stop. the brake was depressed when the brake pedal traveled to the floorboard erroneously. the vehicle came to a stop after the brakes were applied repeatedly. the failure recurred three times. the vehicle was taken to an independent auto mechanic who was unable to duplicate the problem. the brake malfunction recurred. the contact planned to take the vehicle to an authorized dealer for further diagnosis. the manufacturer was not notified of the defect. the approximate failure mileage was 87,000. kmj | |||
| 10/08/2012 | 87000 | ||
| Tl-the contact owns a 2009 mercury milan. the contact was driving approximately 45 mph, approaching a stop signal and when the brake was depressed the pedal traveled to the floor. the vehicle came to a stop after the brake pedal was applied repeatedly. the failure occurred three times. the vehicle was taken to an independent auto shop who was unable to duplicate the problem. the brake malfunction recurred. the contact planned to take the vehicle to an authorized dealer for diagnosis. the manufacturer was not notified of the defect. the approximate failure mileage was 87,000. js | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 11/03/2011 | 12000 | ||
| Tl-the contact owns a 2009 mercury milan. the contact was driving approximately 40 mph and depressing the brakes but the vehicle would not respond. the contact lost control of the vehicle, crossed over the highway and crashed into a post. the contact did not receive any injuries. the police were contacted and a report was filed. the vehicle was taken to an independent mechanic and pending an investigation. the manufacturer was not contacted. the failure and the current mileages were approximately 12,000. kmj | |||
| 11/03/2011 | 12000 | ||
| Tl-the contact owns a 2009 mercury milan. the contact stated that while driving approximately 40 mph and depressing the brakes the vehicle would not stop. the driver lost control of the vehicle, crossed over the highway and crashed into a post. the driver did not receive any injuries. the police were contacted and a report was available. the vehicle was taken to an independent mechanic and pending an investigation. the manufacturer has not been contacted. the failure and current mileages were approximately 12,000. tb | |||
| 07/01/2010 | 21000 | ||
| Tl-the contact owns a 2009 mercury milan. while driving approximately 40 mph she applied the brakes and the brake pedal began to pulsate. the failure began to recur whenever she applied the brakes. she examined the vehicle and noticed the brake pads were excessively worn and unevenly worn. the vehicle was not taken to be examined for the cause of failure and was not repaired. the failure mileage was 21,000 and the current mileage was 24,000. the vin was unavailable. sm. | |||
| 02/04/2010 | 18000 | 1 | |
| I own a 2009 mercury milan. i brought it in to the dealer on february 4 2010. the complaint was that i was hearing a noise upon braking in forward or reverse. the dealership said that they found the noise. the brake pads in the rear brake caliper were sliding back and forth in the bracket. i was advised that this should not be happening but , it is ok to take the vehicle and drive it this way. i asked what should be done to correct this. they said that they did not know how to fix this problem and had to notify ford to find out. this has been over a week ago. i have called the dealer back several times. they assured me they would get back to me by the end of the day. that still has not happened. i do not feel safe driving this vehicle. it is still under warranty. how should i move forward on this matter. *tr | |||