Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||||
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ready | 07/07/2011 | |
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ford: engine power may be reduced with a high idle speed. the engine light may also be on with a stored trouble code. programming issue. 2010-2011 fusion/merucry milan/lincoln mkz. *rm | 07/07/2011 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ready | 07/07/2011 | |
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ford: engine power may be reduced with a high idle speed. the engine light may also be on with a stored trouble code. programming issue. 2010-2011 fusion/merucry milan/lincoln mkz. *rm | 07/07/2011 | |
| CSP-10B13 | 02/04/2010 | 10032445 | Ford/mercury: on some affected vehicles, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes with full antilock brakes (abs) function. csc letter was rec'd. * | 03/26/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 06/15/2012 | 45000 | ||
| While operating the vehicle under normal conditions the vehicle would stall out and lose power resulting in rapid decrease in speed and create unsafe driving situations. car would still be running but pressing the gas would not result in acceleration. turning vehicle off and restarting again would sometimes remedy problem but problem increased in frequency and severity, even happening to my wife while driving the vehicle on the highway at speeds in excess of 60+ mph traveling through bridge/tunnel system in local area. | |||
| 07/10/2012 | 40000 | 1 | |
| Right rear brake light activates and stays on while running/headlights are turned on. i have also seen this while driving behind similar milans. some with both sides activated leaving only the center light to indicate actual braking. *tr | |||
| 07/10/2012 | 40000 | ||
| Right rear brake light activates and stays on while running/headlights are turned on. i have also seen this while driving behind similar milans. some with both sides activated leaving only the center light to indicate actual braking. | |||
| 10/05/2012 | 45000 | ||
| I commute approx 45 miles to work on a daily basis monday thru friday. i have a friend that also commutes, and on several occasions she has called me and asked if i was on the interstate and where i was located, she said i can tell when you are on the road, as your tail lights are always so much brighter than everyones. approx a month and a half ago, the same thing happened and my friend asked me to step on the brakes, she noted that the only difference in the lighting on the back of my car was that the brake light in the back window came on, the tailight-brake lights didn't change when i stepped on them brake. i have since taken my car into the dealership to find out what is the matter, one dealership reported that i have an led board out, on both sides, approx cost 397 dollars a piece. i then took it to a ford dealership and they have spent 2 weeks tyring to figure out what the problem was, they changed the switch under the dash, thought it was fixed and then could'nt get the car out of gear. they then took a tailight out of another mercury milan on their lot and put it in my car, which worked, but then didn't on the other car. the mechanic i spoke with said they had not seen this before, but had never looked for it because no one had brought it to their attention, he reported that he was going to check all the cars on their lot and was very concerned about the safety issue, that i could have very easily have been rear-ended, because there was no change in the brake lights. the mechanic said that when the headlights are on , the brake lights are on continuously. | |||
| 10/04/2012 | 48785 | 1 | |
| Qua daughter driving back and forth to work, vehicle sputters and loses all speed no throttle response. has to pull over and restart engine then proceed with caution. unit cuts off every 15 to 20 miles. ford mechanic says its the throttle body assembly of course it's not under warranty. *tr | |||
| 10/04/2012 | 48785 | ||
| Qua daughter driving back and forth to work, vehicle sputters and loses all speed no throttle response. has to pull over and restart engine then proceed with caution. unit cuts off every 15 to 20 miles. ford mechanic says its the throttle body assembly of course it's not under warranty. | |||
| 09/28/2012 | 45000 | 1 | |
| I would like to know why nobody has done anything about this throttle body problem. if you look online and you will see how many complaints there are about the same problem. i would like this to be on the recall list so all of the ones that own this car will not have to pay anywhere from 300-500 to get it fixed. this is a safety problem i was driving on i295 going about 6mph and i lost all throttle control , i'm in the far left lane and had no where to go so i'm coasting to the right shoulder and all most got hit 4 times. i would say this is a really important safety problem. i read about 35 of the same problems online and i haven't seen anyone from your company or ford comment on this are they waiting for someone to get killed before anything gets done to fix this. i will be calling monday morning to see what you or ford will do about this problem if nothin is done i will contact a lawyer and the news media. we were almost killed and something needs to get done at fords cost not the people who thought they had a safe car. *tr | |||
| 09/28/2012 | 45000 | ||
| I would like to know why nobody has done anything about this throttle body problem. if you look online and you will see how many complaints there are about the same problem. i would like this to be on the recall list so all of the ones that own this car will not have to pay anywhere from 300-500 to get it fixed. this is a safety problem i was driving on i295 going about 6mph and i lost all throttle control , i'm in the far left lane and had no where to go so i'm coasting to the right shoulder and all most got hit 4 times. i would say this is a really important safety problem. i read about 35 of the same problems online and i haven't seen anyone from your company or ford comment on this are they waiting for someone to get killed before anything gets done to fix this. i will be calling monday morning to see what you or ford will do about this problem if nothin is done i will contact a lawyer and the news media. we were almost killed and something needs to get done at fords cost not the people who thought they had a safe car. | |||
| 07/10/2012 | 40100 | 1 | |
| While driving, the throttle would lose the ability to send fuel to the motor thus causing no acceleration ability. i was required to pull off of the road and turn the vehicle off and restart it. the check engine light and throttle light came on. the vehicle needed an new electronic throttle body. *tr | |||
| 07/10/2012 | 40100 | ||
| While driving, the throttle would lose the ablility to send fuel to the motor thus causing no acceleration abilty. i was required to pull off of the road and turn the vehicle off and restart it. the check engine light and throttle light came on. the vehicle needed an new electronic throttle body. | |||
| 07/27/2012 | 46000 | 1 | |
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and cost me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definitely would have cost some people some lives. i am sure if this is a defective unit it will definitely cause one soon. *tr | |||
| 07/27/2012 | 46000 | ||
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and costed me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definately would have costed some people some lives. i am sure if this is a defective unit it will definately cause one soon. | |||
| 06/15/2012 | 37000 | 6 | |
| I have had the milan 2010 into ford 6 times because the engine lost all power without warning:no lights;brakes;steering. i have witnesses. it has happened in all types of conditions: stop and go traffic; merging onto a freeway. the last time black smoke came from under the hood. the car was in the shop for 6 weeks. a week after it was so called repaired the problem occurred again. i started a lemon law complaint in march 2012. my mother became fatally ill and died and i could not complete the claim. june 15, 2012 i was pulling into a parking space and the electrical system failed. i could not stop. i crashed into a cement wall. the car was a total loss. i got whiplash. my insurance company will not pay the balance remaining on the car. bbb stopped lemon law case because there was an accident. no attorney will take the case because there is not enough money to be gained. i am without a car; in debt; injured; driving a rental car and working 12 hours a day to buy a new car. please help me. *tr | |||
| 07/13/2012 | 24600 | 1 | |
| After only 24,600 miles, the sun roof worked one day and the next day when the button was activated the sunroof began to lower the rear of the window but wounld open no further. upon multiple tries, the raising and lowering of the rear part of the window is all it would do. when taken ot blloomington lincoln, (mn) they informed me that the motor and entire track system would need replacing. they took pictures to send to ford to see if they would honor the warranty. gee. the vehicle is still under the 3 yr, 36000 limit. should have been a no brainer. *tr | |||
| 06/15/2012 | 37000 | ||
| I have had had the milan 2010 into ford 6 times because the engine lost all power without warning:no lights;brakes;steering. i have witnesses. it has happened in all types of conditions: stop and go traffic; merging onto a freeway. the last time black smoke came from under the hood. the car was in the shop for 6 weeks. a week after it was so called repaired the problem occurred again. i started a lemon law complaint in march 2012. my mother became fatally ill and died and i could not complete the claim. june 15, 2012 i was pulling into a parking space and the electrical system failed. i could not stop. i crashed into a cement wall. the car was a total loss. i got whiplash. my insurance company will not pay the balance remaining on the car. bbb stopped lemon law case because there was an accident. no attorney will take the case because there is not enough money to be gained. i am without a car; in debt; injured; driving a rental car and working 12 hours a day to buy a new car. please help me. | |||
| 07/13/2012 | 24600 | 1 | |
| After only 24,600 miles, the sun roof worked one day and the next day when the button was activated the sunroof began to lower the rear of the window but wounld open no further. upon multiple tries, the raising and lowering of the rear part of the window is all it would do. when taken ot blloomington lincoln, (mn) they informed me that the motor and entire track system would need replacing. they took pictures to send to ford to see if they would honor the warranty. gee. the vehicle is still under the 3 yr, 36000 limit. should have been a no brainer. *tr | |||
| 06/15/2012 | 37000 | ||
| I have had had the milan 2010 into ford 6 times because the engine lost all power without warning:no lights;brakes;steering. i have witnesses. it has happened in all types of conditions: stop and go traffic; merging onto a freeway. the last time black smoke came from under the hood. the car was in the shop for 6 weeks. a week after it was so called repaired the problem occurred again. i started a lemon law complaint in march 2012. my mother became fatally ill and died and i could not complete the claim. june 15, 2012 i was pulling into a parking space and the electrical system failed. i could not stop. i crashed into a cement wall. the car was a total loss. i got whiplash. my insurance company will not pay the balance remaining on the car. bbb stopped lemon law case because there was an accident. no attorney will take the case because there is not enough money to be gained. i am without a car; in debt; injured; driving a rental car and working 12 hours a day to buy a new car. please help me. | |||
| 07/13/2012 | 24600 | 1 | |
| After only 24,600 miles, the sun roof worked one day and the next day when the button was activated the sunroof began to lower the rear of the window but wounld open no further. upon multiple tries, the raising and lowering of the rear part of the window is all it would do. when taken ot blloomington lincoln, (mn) they informed me that the motor and entire track system would need replacing. they took pictures to send to ford to see if they would honor the warranty. gee. the vehicle is still under the 3 yr, 36000 limit. should have been a no brainer. *tr | |||
| 07/13/2012 | 24600 | ||
| After only 24,600 miles, the sun roof worked one day and the next day when the button was activated the sunroof began to lower the rear of the window but wounld open no further. upon multiple tries, the raising and lowering of the rear part of the window is all it would do. when taken ot blloomington lincoln, (mn) they informed me that the motor and entire track system would need replacing. they took pictures to send to ford to see if they would honor the warranty. gee. the vehicle is still under the 3 yr, 36000 limit. should have been a no brainer. | |||
| 04/23/2012 | 35700 | ||
| When driving, the car feels like it shifts gears, the wrench light comes on and engine power is lost. after pulling over, turning off the engine and restarting, the car drives normally. this happened multiple times in one day. dealer reprogrammed pcm and it was fine for two months. same thing happened on june 21, 2012. this is potentially life threatening problem because it has happened at highway speeds in rush hour conditions. many consumer reports of same symptoms can be easily found on internet by searching for electronic throttle control. when i took car to dealer after most recent occurrence, they said their were no codes showing so there was nothing to fix. ford needs to investigate why this is happening and recall/fix this problem before someone is killed or seriously injured because of this problem! | |||
| 04/17/2012 | |||
| 2.car (hybrid) loses power. this is the only occurrence. the car was started and driven down hill to an intersection. when turning right the car suddenly and without any warning lost power. several attempts to accelerate failed and the car came to a stop. i looked at the dash and the hev screen. i saw that the battery was fully charged (maximum limit), wrench waring lamp was on and the hev screen showed only the electric motor was on (hi lighted). i turned the ignition key off then on, and the car returned to normal operation. at this point the hev screen showed the engine, motor and battery hi lighted. should this happen while entering a freeway, a serious accident could have occurred. | |||
| 11/07/2011 | 36068 | ||
| I was driving down the freeway at 65 mph, when the check engine and transmission light came on and the car immediately started to decelerate and i was not to give the car gas to get out of the way of moving traffic. after turning the car off and turning the car on again, the car seemed to have reset itself and the car started working properly again. a couple of months later, now at 41000 miles, the car is having this problem more frequently and is unsafe to drive. i took the car to a dealership to see what was wrong with the car when they stated to me that the throttle body kept getting stuck closed. i feel this should be looked into further as a problem with the throttle body should not be going out for a car that is still practically brand new. | |||
| 05/13/2010 | 300 | ||
| Tl*the contact owns a 2010 mercury milan. the contact stated that the instrument panel was difficult to read during the day and he did not know his speed. the vehicle was taken to an authorized dealership where the contact was informed that there was nothing they could do. he was awaiting a call back from the manufacturer. the current and failure mileages were approximately 300. | |||
| 02/27/2010 | 3167 | ||
| My car speeded up while i had my foot on the brake i just got it stopped before i hit a truck the first time. the second time i uas pulling into my gsarage to park my car when it speeded up and i tookk the center section between my doors before i got it stopped.it done $3299 to the garage and $2600 to the car.ford checked it out for two hours and could not find any thing wrong. | |||