Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - BRAKE LIGHTS | |||||
| TSB-11-11-10 | 11/09/2011 | 10042506 | Mercury/lincoln/ford: the red brake lamp will illuminate with no change in brake pedal feel. *pe | 12/13/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 12/01/2012 | 36000 | ||
| In early december, i clicked the door open button in the dark and noticed the right rear tail light was only half lit. i went to the manual to see what bulb it was, figuring that i could buy a new one and change it. the manual said to bring the car to the dealer. i decided that i would bring the car to the dealer when the next oil change was due. i brought the car in on january 9th and was told that both the right and left tail lights had to be replaced and the cost would be $1,100. the time of this service was two months and less than two thousand miles past the basic warranty. i was shocked and very unhappy as i felt that this was clearly a manufacturing defect as the leds should last 10,000 hours or more. these had, at most, 700 hours. the defect may well have occurred during the warranty period, but i never noticed it as no indicator light ever went on. the service rep and service manager contacted ford and there was an adjustment made where i paid 30% or $325. | |||
| 11/20/2012 | 15231 | 1 | |
| Carried my milan premier for its required annual state of nc inspection. the vehicle failed the inspection due to the following: the rear led lights glowed in the brake light mode when the headlights were turned on. when the brakes were applied, the small rear light below the rear spoiler came on. both rear lamp assemblies had to be replaced by a ford dealer. without the inspection i would not have known the problem existed. a search on the internet indicates many similar problems with milan premier led lights. this is my first vehicle with led lights. based on my experience, a warning system should be placed on vehicles with these lights if they perform in this manner when malfunctioning. *tr | |||
| 11/20/2012 | 15231 | ||
| Carried my milan premier for its required annual state of nc inspection. the vehicle failed the inspection due to the following: the rear led lights glowed in the brake light mode when the headlights were turned on. when the brakes were applied, the small rear light below the rear spoiler came on. both rear lamp assemblies had to be replaced by a ford dealer. without the inspection i would not have known the problem existed. a search on the internet indicates many similar problems with milan premier led lights. this is my first vehicle with led lights. based on my experience, a warning system should be placed on vehicles with these lights if they perform in this manner when malfunctioning. | |||
| 10/05/2012 | 45000 | ||
| I commute approx 45 miles to work on a daily basis monday thru friday. i have a friend that also commutes, and on several occasions she has called me and asked if i was on the interstate and where i was located, she said i can tell when you are on the road, as your tail lights are always so much brighter than everyones. approx a month and a half ago, the same thing happened and my friend asked me to step on the brakes, she noted that the only difference in the lighting on the back of my car was that the brake light in the back window came on, the tailight-brake lights didn't change when i stepped on them brake. i have since taken my car into the dealership to find out what is the matter, one dealership reported that i have an led board out, on both sides, approx cost 397 dollars a piece. i then took it to a ford dealership and they have spent 2 weeks tyring to figure out what the problem was, they changed the switch under the dash, thought it was fixed and then could'nt get the car out of gear. they then took a tailight out of another mercury milan on their lot and put it in my car, which worked, but then didn't on the other car. the mechanic i spoke with said they had not seen this before, but had never looked for it because no one had brought it to their attention, he reported that he was going to check all the cars on their lot and was very concerned about the safety issue, that i could have very easily have been rear-ended, because there was no change in the brake lights. the mechanic said that when the headlights are on , the brake lights are on continuously. | |||
| 08/26/2012 | 35700 | ||
| Tl* the contact owns a 2010 mercury milan. the contact stated that the rear driver side brake light would flicker on and off or would fail intermittently. the vehicle was taken to the dealer who diagnosed that the light assembly needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 35,700 and the current mileage was 40,200. | |||
| 08/26/2012 | 35700 | ||
| Tl - the contact owns a 2010 mercury milan. the contact stated that the rear driver side brake light would flicker on and off or would fail intermittently. the vehicle was taken to the dealer who diagnosed that the light assembly needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 35,700 and the current mileage was 40,200. kmj | |||
| 08/26/2012 | 35700 | ||
| Tl - the contact owns a 2010 mercury milan. the contact stated that the rear left brake light would flicker or stop operating intermittently. the vehicle was taken to the dealer, who diagnose that the light assembly needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 35,700 and the current mileage was 40,200. pm | |||