Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||||||||||||
| 10V222000 | FORD MOTOR COMPANY | from 02/27/2010 to 03/26/2010 | V (Vehicle) | 19 | 05/28/2010 | MFR | FORD MOTOR COMPANY | 05/24/2010 | 05/24/2010 | 571 | 114 | |||||
| Defect Summary | Ford is recalling certain model year 2010 fusion, milan, and escape vehicles manufactured from february 27, through march 26, 2010. the park rod guide retention pin may not have been properly installed which fails to conform to the requirement of federal motor vehicle safety standard no. 114, theft protection and rollaway prevention. | |||||||||||||||
| Consequence Summary | A vehicle parked without an engaged park pawl and without an applied parking brake may have unintended movement which may cause a crash. | |||||||||||||||
| Corrective Summary | Ford will notify owners and dealers will repair the vehicles free of charge. the safety recall began on may 28, 2010. owners may contact ford motor company customer relationship center at 1-866-436-7332 and for the hearing impaired call 1-800-232-5952 (tdd). representatives are available monday through friday: 8:00am - 5:00pm. | |||||||||||||||
| Notes | Ford's recall campaign number is 10c12.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| SB-21431 | 07/01/2010 | 10034630 | Ford/mercury/lincoln: some vehicles equipped with reverse sensing system (parking aid) intermittent tone during normal operations. may exhibit continuous or intermittent tones when no obstacles or fault codes are present when shifting in | 12/13/2010 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ready | 07/07/2011 | |
| TSB-11-5-2 | 05/04/2011 | 10039081 | Ford: engine power may be reduced with a high idle speed. the engine light may also be on with a stored trouble code. programming issue. 2010-2011 fusion/merucry milan/lincoln mkz. *rm | 07/07/2011 | |
| SB-21509 | 09/01/2010 | 10037091 | Ready | 05/04/2011 | |
| SB-21509 | 09/01/2010 | 10037091 | Ford: there may be a wrench light on without driveable symptoms, but an internal code stored. *rm | 05/04/2011 | |
| CSP-10B13 | 02/04/2010 | 10032445 | Ford/mercury: on some affected vehicles, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes with full antilock brakes (abs) function. csc letter was rec'd. * | 03/26/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 06/04/2012 | 34000 | 3 | |
| Vehicle loses power at high speed while driving on highways. this problem has occurred 3 times and is a very dangerous situation. fortunately no accidents have happened. lincoln replaced a part but the incident has happened several times again since part was replaced. lose power/stall out at high speed driving on highways. *tr | |||
| 10/30/2012 | 33437 | 3 | |
| Stalled three times, without warning, while traveling at 50 mph. almost rear ended each time. vehicle 38 month old and less then 34,000 miles. replace throttle body. please have ford check into this before someone gets hurt. *tr | |||
| 10/04/2012 | 48785 | 1 | |
| Qua daughter driving back and forth to work, vehicle sputters and loses all speed no throttle response. has to pull over and restart engine then proceed with caution. unit cuts off every 15 to 20 miles. ford mechanic says its the throttle body assembly of course it's not under warranty. *tr | |||
| 09/05/2012 | 50000 | 1 | |
| The problem started almost a year ago but did not seem to occur all the time. from take off, the car would stall and then re-engage with gusto. up until the other day the car lost all power but was idling. i was able to move to the shoulder of the roadway, attempted to listen to what i heard and thought it was a bad gas issue and noticed the wrench and engine lights were on. i turned the vehicle off and then restarted to have full gas pedal response but the engine light stayed on. i proceeded down the road to the interstate but decided to get some fuel (3/8 of a tank existed) and some fuel additive. the car stopped and started without avail, as i entered the interstate 30 ramp the vehicle lost all power again. i pulled to the shoulder and repeated the previous restart. i called landers ford in benton, ar and told them the issue and would be bringing the car into the facility. not wanting to get back onto the interstate and possibly causing a wreck or traffic blockage, i drove using the outer road, the issue occurred at least twice while en-route. this is a continuing problem as my google search revealed and could be a major highway safety issue for someone living within the major areas of america. i have contacted ford, the attorney general, and the bbb. the electronic throttle body is not something that should need replacement with newer vehicles and must be a known issue because it is listed as not covered under the vehicle warranty! *tr | |||
| 03/13/2012 | 77157 | 1 | |
| I was entering the interstate at 60 mph when my car jerked, and lost response of the acceleration. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was at fault. noticed that this is a problem that many owners of this year make and model have. hopefully mercury will recall this part. *tr | |||
| 03/13/2012 | 77157 | ||
| I was entering the interstate at 60 mph when my car jerked, and lost response of the acceleration. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was at fault. noticed that this is a problem that many owners of this year make and model have. hopefully mercury will recall this part. | |||
| 08/12/2012 | 49053 | 1 | |
| I was entering the interstate at 50 mph when my car jerked, and lost both acceleration and power. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was stuck closed. ## vin passed ## mercury milan 2010 ## *tr | |||
| 07/27/2012 | 46000 | 1 | |
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and cost me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definitely would have cost some people some lives. i am sure if this is a defective unit it will definitely cause one soon. *tr | |||
| 08/12/2012 | 49053 | 1 | |
| I was entering the interstate at 50 mph when my car jerked, and lost both acceleration and power. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was stuck closed. ## vin passed ## mercury milan 2010 ## *tr | |||
| 07/27/2012 | 46000 | 1 | |
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and cost me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definitely would have cost some people some lives. i am sure if this is a defective unit it will definitely cause one soon. *tr | |||
| 08/12/2012 | 49053 | 1 | |
| I was entering the interstate at 50 mph when my car jerked, and lost both acceleration and power. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was stuck closed. ## vin passed ## mercury milan 2010 ## *tr | |||
| 07/27/2012 | 46000 | 1 | |
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and cost me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definitely would have cost some people some lives. i am sure if this is a defective unit it will definitely cause one soon. *tr | |||
| 08/12/2012 | 49053 | 1 | |
| I was entering the interstate at 50 mph when my car jerked, and lost both acceleration and power. the throttle control/transmission and check engine light came on, so i restarted the car and only the check engine light remained. i was able to exit the interstate and took my car to a auto store to run a check, was told the throttle actuator control system was stuck closed. ## vin passed ## mercury milan 2010 ## *tr | |||
| 07/27/2012 | 46000 | ||
| I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and i had no throttle response. i pulled over and the engine sputtered very badly. after turning the engine on and off, i made it to my destination. when i was coming back on sunday, this preceded to happen two more times to me. once when i was in the middle lane of a heavy traffic location. i couldn't accelerate or do anything besides break and avoid an accident, which was very close. i am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. after researching it more, i starting reading some of these same complaints, and the ford mechanic i took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 milan. he claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and costed me $500). after hearing this, there is no way that this can not be recalled and fixed on every milan that has this same unit with the same serial number. i don't know if any accidents have occurred directly from this problem but i was close to one that definately would have costed some people some lives. i am sure if this is a defective unit it will definately cause one soon. | |||
| 07/26/2012 | 37807 | 1 | |
| Started vehicle and noticed car jerking and not accelerating correctly. i was stopped at light approx 1/3 mile from start and car died at light , car restarted and made left turn onto busy freeway and car heisitated and stated jerking again with no acceleration. moved to shoulder of road and called aaa to have car towed....unsafe and unable to continue drive home...15 miles ahead. ford service pulled code p2111 from dashboard lights and said throttle body was shot...at 38000 miles. no recourse from ford out of warranty 2000 miles . i was charged 198.55 labor and 137.80 parts...total with tax 347.96. they replaced part with a new part number ...obviously they know this is a defective part....no customer compensation. *tr | |||
| 07/05/2012 | 35600 | 3 | |
| I have had three instances of the car decelerating and stalling at high speeds. the most recent incident occurred twice on 7/26/12 while driving 65 mph on the expressway the car quickly decelerated and would not accelerate. the throttle light appeared the first time and after turning the engine off, the car started again; however it occurred a second time. i had to have the car towed 35 miles to the dealership. this is very dangerous and could have resulted in a serious collision during rush hour traffic with cars and trucks traveling at high speeds. i was fortunate enough to be in the right lane with easy access to the shoulder however, a truck carrying a heavy load had to swerve to prevent rear ending me. i have seen other complaints of this same problem on the internet and the dealership has acknowledged other repairs on the throttle body of this make and model. *tr | |||
| 07/26/2012 | 37807 | 1 | |
| Started vehicle and noticed car jerking and not accelerating correctly. i was stopped at light approx 1/3 mile from start and car died at light , car restarted and made left turn onto busy freeway and car heisitated and stated jerking again with no acceleration. moved to shoulder of road and called aaa to have car towed....unsafe and unable to continue drive home...15 miles ahead. ford service pulled code p2111 from dashboard lights and said throttle body was shot...at 38000 miles. no recourse from ford out of warranty 2000 miles . i was charged 198.55 labor and 137.80 parts...total with tax 347.96. they replaced part with a new part number ...obviously they know this is a defective part....no customer compensation. *tr | |||
| 07/05/2012 | 35600 | 3 | |
| I have had three instances of the car decelerating and stalling at high speeds. the most recent incident occurred twice on 7/26/12 while driving 65 mph on the expressway the car quickly decelerated and would not accelerate. the throttle light appeared the first time and after turning the engine off, the car started again; however it occurred a second time. i had to have the car towed 35 miles to the dealership. this is very dangerous and could have resulted in a serious collision during rush hour traffic with cars and trucks traveling at high speeds. i was fortunate enough to be in the right lane with easy access to the shoulder however, a truck carrying a heavy load had to swerve to prevent rear ending me. i have seen other complaints of this same problem on the internet and the dealership has acknowledged other repairs on the throttle body of this make and model. *tr | |||
| 07/05/2012 | 35600 | ||
| I have had three instances of the car decelerating and stalling at high speeds. the most recent incident occurred twice on 7/26/12 while driving 65 mph on the expressway the car quickly decelerated and would not accelerate. the throttle light appeared the first time and after turning the engine off, the car started again; however it occurred a second time. i had to have the car towed 35 miles to the dealership. this is very dangerous and could have resulted in a serious collision during rush hour traffic with cars and trucks traveling at high speeds. i was fortunate enough to be in the right lane with easy access to the shoulder however, a truck carrying a heavy load had to swerve to prevent rear ending me. i have seen other complaints of this same problem on the internet and the dealership has acknowledged other repairs on the throttle body of this make and model. | |||
| 07/15/2012 | 38000 | 6 | |
| Driving car slows and jerks press gas nothing happens. pull over car jerks i cut it off and restart the engine. works fine for a few moments then starts again. repeated this process 6 times. made it to the ford dealer they replaced a throttle sensor. worked fine after that. then i traded it. *tr | |||
| 07/02/2012 | 40000 | 1 | |
| When i am driving (i never have any advance notice) suddenly speed changes to nothing no matter what you do. then the wrench light comes on, i have to go to the side of the road turn off car and restart, then it may do the same thing again or it may quit and drive normally. has continued to happen this week! it is very dangerous and from the looks of the complaints it seems to be a repeating problem with this car. *tr | |||
| 07/05/2012 | 77200 | 1 | |
| I was driving approximately 50 mph. the car began to slow down, and it jerked and hesitated and began to decelerate as it continued the jerking and hesitation. the car would not respond to the accelerator at all. continued to jerk and slow down and the engine and transmission were not functioning properly. i pulled in to a gas station and stopped the car. *tr | |||
| 07/02/2012 | 40000 | 1 | |
| When i am driving (i never have any advance notice) suddenly speed changes to nothing no matter what you do. then the wrench light comes on, i have to go to the side of the road turn off car and restart, then it may do the same thing again or it may quit and drive normally. has continued to happen this week! it is very dangerous and from the looks of the complaints it seems to be a repeating problem with this car. *tr | |||
| 07/05/2012 | 77200 | 1 | |
| I was driving approximately 50 mph. the car began to slow down, and it jerked and hesitated and began to decelerate as it continued the jerking and hesitation. the car would not respond to the accelerator at all. continued to jerk and slow down and the engine and transmission were not functioning properly. i pulled in to a gas station and stopped the car. *tr | |||
| 07/02/2012 | 40000 | 1 | |
| When i am driving (i never have any advance notice) suddenly speed changes to nothing no matter what you do. then the wrench light comes on, i have to go to the side of the road turn off car and restart, then it may do the same thing again or it may quit and drive normally. has continued to happen this week! it is very dangerous and from the looks of the complaints it seems to be a repeating problem with this car. *tr | |||
| 07/05/2012 | 77200 | 1 | |
| I was driving approximately 50 mph. the car began to slow down, and it jerked and hesitated and began to decelerate as it continued the jerking and hesitation. the car would not respond to the accelerator at all. continued to jerk and slow down and the engine and transmission were not functioning properly. i pulled in to a gas station and stopped the car. *tr | |||
| 07/02/2012 | 40000 | ||
| When i am driving (i never have any advance notice) suddenly speed changes to nothing no matter what you do. then the wrench light comes on, i have to go to the side of the road turn off car and restart, then it may do the same thing again or it may quit and drive normally. has continued to happen this week! it is very dangerous and from the looks of the complaints it seems to be a repeating problem with this car. | |||
| 04/23/2012 | 35700 | ||
| When driving, the car feels like it shifts gears, the wrench light comes on and engine power is lost. after pulling over, turning off the engine and restarting, the car drives normally. this happened multiple times in one day. dealer reprogrammed pcm and it was fine for two months. same thing happened on june 21, 2012. this is potentially life threatening problem because it has happened at highway speeds in rush hour conditions. many consumer reports of same symptoms can be easily found on internet by searching for electronic throttle control. when i took car to dealer after most recent occurrence, they said their were no codes showing so there was nothing to fix. ford needs to investigate why this is happening and recall/fix this problem before someone is killed or seriously injured because of this problem! | |||
| 11/01/2011 | 60000 | ||
| Tl-the contact owns a 2010 mercury milan. the contact stated that the vehicle experienced a recurring failure in which it would jerk while shifting gears and experience trouble accelerating. the transmission light was also illuminated on the instrument panel. the vehicle was taken to an independent mechanic but they were unable to diagnose the failure. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was 60,000. the vin was unavailable. kmj | |||
| 11/01/2011 | 60000 | ||
| Tl-the contact owns a 2010 mercury milan. the contact stated that the vehicle experienced a recurring failure in which it would jerk while shifting gears and experience trouble accelerating. the transmission light also illuminated on the instrument panel. the vehicle was taken to an independent mechanic and they were unable to diagnose the failure. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 60,000. the vin was unavailable. sm. | |||
| 11/07/2011 | 36068 | ||
| I was driving down the freeway at 65 mph, when the check engine and transmission light came on and the car immediately started to decelerate and i was not to give the car gas to get out of the way of moving traffic. after turning the car off and turning the car on again, the car seemed to have reset itself and the car started working properly again. a couple of months later, now at 41000 miles, the car is having this problem more frequently and is unsafe to drive. i took the car to a dealership to see what was wrong with the car when they stated to me that the throttle body kept getting stuck closed. i feel this should be looked into further as a problem with the throttle body should not be going out for a car that is still practically brand new. | |||
| 09/28/2011 | 24000 | ||
| Under load (acceleration into traffic), the transmission does not engage, stuck between gears causing the car to redline and go nowhere. also, noticed stuttering in shifting of the car at certain gears. does this very intermittently, but when it does, it could have been in dangerous situations if i was trying to merge into traffic. ford service was unable to replicate, but it has done it a half dozen times since the first time i bought the car. | |||
| 11/18/2011 | 23000 | ||
| Nov. 18th, 2011. while driving east bound approx. 6am, on the long island expressway, ny (route 495 east) i was going about 60 mph when the car slowed down to approx. 3 mph and jerked along, the wrench icon displayed in the dash board. .i was in the beginning of rush hour..the time was approx.6am and the sun hadn't even risen yet. it was the most scary time in my life. all i saw were trucks coming towards me. after about 30 mins..i was able to steer the car over to the left hand shoulder. i shut the car off and waited a few minutes and tried to start it again.it started fine and the wrench light did not appear..i moved forwarded on the shoulder for a few hundred feet, until i felt the car was able to function fine and then i drove it off to the nearest exit. i managed to drive the car home for additional 70 miles..without any further incident. i am scheduled to take the car in to be looked at tomorrow. | |||
| 12/01/2010 | 500 | ||
| The car hesitates to go into gear, when it does it is with a hard jerk. shifts into next gears hard and with jerking motion. when starting to push excelerator sometimes takes a bit before it ingages and then does with a jerk. will chug when at the 40mph mark and holding. it appears to not know if it should downshif or upshift. transmission is very unpredictable when it is going to engage and how hard of a jerk you will get from it. it also will surge if you are coasting and then need just a little more gas to get to where you want to be. it launches forward. have had it rebuilt once already but it didn't change anything. now the dealership say's there is nothing wrong but changed their tune when i told them there was information all over the internet that this is a huge problem and ford knows but is not doing anything to fix it. | |||
| 05/10/2010 | 2800 | ||
| Unintentional accelleration 2010 mercury milan hybrid | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 09/05/2010 | 11000 | ||
| Tl*the contact owns a 2010 mercury milan. the contact stated that while driving 50 mph, the transmission would not shift gears. while driving it was difficult to tell which gear the vehicle was in and the rpms increased rapidly. the contact released the accelerator pedal which lowered the rpms. the vehicle was taken to an authorized dealer who stated that the vehicle was operating normally. the failure mileage was 11,000. | |||
| 09/05/2010 | 11000 | ||
| Tl. the contact owns a 2010 mercury milan. the contact stated while driving 50 mph the transmission does not shift gears. the contact stated while driving its difficult to tell which gear the vehicle is in and causes the engine to rev at high rpm. the contact releases the accelerate pedal and that lowers the rpms. the contact stated this could cause the vehicle to accelerate and crash. the contact took the vehicle to the dealer and the dealer stated the vehicle is operating normally. the contact this is a safety issue that the manufacturer needs to address. the failure mileage was 11,000. jo | |||
| 05/18/2010 | 7400 | ||
| I have a 2010 mercury milan this car has been in the shop many times the transmission was slipping it has left me in the middle of an intersection and the last straw was 3 weeks ago when the transmission kicked in when i was turning it poped my neck and i hit a curb. i do not feel safe in the car. one time the gas peddle stuck and i had to reach down and pull out my floor mat. also trim parts just fall off of this thing. | |||