Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
POWER TRAIN - AUTOMATIC TRANSMISSION
12V006000FORD MOTOR COMPANY V (Vehicle)205896ODIFORD MOTOR COMPANY01/09/201201/09/2012
Defect SummaryFord is recalling certain model year 2004 and 2005 ford freestar and mercury monterey vehicles. the torque converter output shaft may fail.
Consequence SummaryThis condition results in a sudden loss of motive power with no warning, increasing the risk of a crash.
Corrective SummaryFord will notify owners, and dealers will replace the torque converter free of charge. the safety recall is expected to begin in the second calendar quarter of 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332.
NotesFord's recall campaign number is 11s25.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN
04151209/06/2004041710100111574f50n transaxle no 1-2 upshift and diagnositc trouble code p0732. *tt01/04/2005
1735808/01/20041796310008183Groan/buzz/vibration when the gear selector is in park with the vehicle parked on an incline. *tt this bulletin updates previous bulletin 17358, dated 11/01/2003 to include 2005 models. *tt07/22/2004
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
04210712/13/200404241410014086General (pcm) power train control module programming procedures. *tt04/28/2005
0421711/01/200410013369General power train control module (pcm) programming procedures. *tt04/15/2005
POWER TRAIN - DRIVELINE
0514510016808Erratic fluid level reading on transaxle dipstick-leaks-4f50n, ax4n, ax4s transaxle. *sc10/11/2005
POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT
059801/01/200510017552A broken outer c/v joint on vehicles built before 5/1/2005. *tt11/10/2005

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
POWER TRAIN - AUTOMATIC TRANSMISSION
PE09033FORD MOTOR COMPANY07/15/200911/17/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi has upgraded the investigation to an engineering analysis (ea09-016) to continue its assessment of the scope, frequency and safety-related consequences of the alleged defect.
EA09016FORD MOTOR COMPANY11/10/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi is continuing to asses the scope, frequency and safety-related consequences of the alleged defect.
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
PE10033FORD MOTOR COMPANY08/23/201007/15/2011Engine Stalling
 The subject vehicles suffered from a design issue whereby water could run down onto the cowling under the hood and located in the area of the windshield wipers and then drip onto a computer module, the powertrain control module (pcm), which could be manifested in a variety of symptoms depending on which part of the circuit board became wet or which of the connector pins shorted out.in addition to causing an engine to stall, which may or may not then restart, the water intrusion could also cause the transmission to shift poorly, the vehicle to have erratic power, a malfunction indicator light to come on, or result in an inability to start the vehicle, an inability to shift the vehicle into either forward or reverse. also the problem could cause a higher than normal idle rpm in park, or for the radio to malfunction, or the interior lights to stay on.during this investigation odi was concerned with the effect of the engine stalling or a drastic and sudden loss of power either of which may create a safety risk.in reviewing the actual number of these types of incidents, collectively referred to here as engine stalls, the number was found to be below what would be considered a defect trend.for example, the number of engine stalls identified in ford's warranty claims for the model year (my) 2004 subject vehicles, the my with the most failures, was 200 out of population of 125,865, for a failure rate of 0.16%.the one crash recorded by a complainant to nhtsa, voq 10311522, alleged that the engine stalled, due to water intrusion into the pcm, while the road was turning causing her to go off the road and according to the police report the vehicle then hit an embankment and a tree stump. ford reported in their response that there were three alleged crashes but none of these were validated as being caused by a problem with water intrusion into the pcm causing a stall.accordingly this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.
PE10033FORD MOTOR COMPANY08/23/2010Engine stalling
 This preliminary evaluation (pe) is being opened based on information obtained during the investigation dp09-004, which was specifically related to model year (my) 2004 ford freestar vehicles.the manufacturer's numbers presented on the failure report of the opening of this pe are for my 2004 ford freestar vehicles only, the odi number represents 15 my 2004 complaints and 12 my 2005 complaints; the scope of this pe investigation for my 2004 to 2007 freestars and montereys is based on complaints received to odi and on ford's technical service bulletin tsb 06-14-10. the one crash noted is for a my freestar, voq #10311522.this pe has been opened to assess the scope, frequency, and potential safety-related consequences of the alleged defect.
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
EA09016FORD MOTOR COMPANY11/10/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi is continuing to asses the scope, frequency and safety-related consequences of the alleged defect.
PE09033FORD MOTOR COMPANY07/15/200911/17/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi has upgraded the investigation to an engineering analysis (ea09-016) to continue its assessment of the scope, frequency and safety-related consequences of the alleged defect.

Consumer Complaints

Fail datemilesoccurencesPurchase date
POWER TRAIN
03/09/201359500
 The vehicle was going at 35mph, all of a sudden there was loss of motive power without warning, engine would rev up but car would not speed-up instead started slowing down. heavy traffic, but other drivers were very considerate when they noticed the emergency light turned on and that my vehicle not moving with the traffic. pulled into left lane to pass traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. i was able to steer the vehicle to outer lane with the momentum already built up and made it to the parking at gas station. tried after 10 min.. gears would shift fine, engine would accelerate fine but the vehicle would not move. vehicle had to be towed to home 10 miles away. upon investigation i discovered there was already a recall issued for in nov. 2012 for mercury monterey 2004 transmission and torque converter issues resulting in sudden loss of motive power. i did not receive any notification from ford company about this recall.
02/24/2013992651
 My 2004 mercury monterey had a recall job done on the transmission replacing the torque converter approximately 2 months ago. i was driving home from church today and the transmission stopped working. my family ended up stranded. it was lucky for us that the street wasn't busy so that we didn't have an accident. *tr
03/01/20111228171
 This vehicle was included in a safety recall by nhtsa (12v006). the part involved (torque converter output shaft) in the recall failed in march 2011, long before the recalled was initiated. at the time, i was told by a ford service center that the transmission failed, even though it was only the torque converter that had failed. the whole transmission had to be replaced and this was done. when the recall notice was received in the mail and i went to ford service center, they gave us a refund for the amount that was authorized to replace just the torque converter, not the whole repair. since the torque converter was replaced before the recall, the unsafe part is still in my vehicle. ford now refuses to replace the unsafe part because they said that nhtsa agreed to only authorize one fix per vehicle. i would have to pay to get the vehicle made safe. i would like to know how this can be the case for a safety recall? the older, unsafe part can fail at any time, just like it did the first time when it failed on the entrance ramp to a congested interstate highway at rush hour with school carpool children in the vehicle. nhtsa should authorized an amendment to the recall to replace all defective parts. *tr
03/01/2011122817
 This vehicle was included in a safety recall by nhtsa (12v006). the part involved (torque converter output shaft) in the recall failed in march 2011, long before the recalled was initiated. at the time, i was told by a ford service center that the transmission failed, even though it was only the torque converter that had failed. the whole transmission had to be replaced and this was done. when the recall notice was received in the mail and i went to ford service center, they gave us a refund for the amount that was authorized to replace just the torque converter, not the whole repair. since the torque converter was replaced before the recall, the unsafe part is still in my vehicle. ford now refuses to replace the unsafe part because they said that nhtsa agreed to only authorize one fix per vehicle. i would have to pay to get the vehicle made safe. i would like to know how this can be the case for a safety recall? the older, unsafe part can fail at any time, just like it did the first time when it failed on the entrance ramp to a conjested interstate highway at rush hour with school carpool children in the vehicle. nhtsa should authorized an amendment to the recall to replace all defective parts.
01/12/20131123601
 2004 monterey was serviced by ford/mercury dealer per recall 12v-006 as safety prevention repairs at 110677 mileage between 08/14/12 and 08/17/12. invoice states 11s25 torque converter replacement was completed. vehicle was returned to customer . less than five months, on 01/12/13, at 112360 mileage, upon arriving home, the vehicle lost forward and reverse power while attemping to turn it around. it is difficult to understand because the safety recall notice 11s25 / nhtsa recall 12v-006 states that it may be possible for your vehicle to lose forward and reverse power while driving due to worn splines in the transmission torque converter. however it would seem unlikely that anything would be worn within the short time period and low mileage indicated as follows: note that the 11s25 torque converter replacement was completed less than five months before, (08/17/12 until 01/12/13). also note that the mileage difference between the dealer repair invoice (110677) and the point of forward and reverse power loss (112360) is only 1683 miles. *tr
03/01/2011122817
 This vehicle was included in a safety recall by nhtsa (12v006). the part involved (torque converter output shaft) in the recall failed in march 2011, long before the recalled was initiated. at the time, i was told by a ford service center that the transmission failed, even though it was only the torque converter that had failed. the whole transmission had to be replaced and this was done. when the recall notice was received in the mail and i went to ford service center, they gave us a refund for the amount that was authorized to replace just the torque converter, not the whole repair. since the torque converter was replaced before the recall, the unsafe part is still in my vehicle. ford now refuses to replace the unsafe part because they said that nhtsa agreed to only authorize one fix per vehicle. i would have to pay to get the vehicle made safe. i would like to know how this can be the case for a safety recall? the older, unsafe part can fail at any time, just like it did the first time when it failed on the entrance ramp to a conjested interstate highway at rush hour with school carpool children in the vehicle. nhtsa should authorized an amendment to the recall to replace all defective parts.
01/12/20131123601
 2004 monterey was serviced by ford/mercury dealer per recall 12v-006 as safety prevention repairs at 110677 mileage between 08/14/12 and 08/17/12. invoice states 11s25 torque converter replacement was completed. vehicle was returned to customer . less than five months, on 01/12/13, at 112360 mileage, upon arriving home, the vehicle lost forward and reverse power while attemping to turn it around. it is difficult to understand because the safety recall notice 11s25 / nhtsa recall 12v-006 states that it may be possible for your vehicle to lose forward and reverse power while driving due to worn splines in the transmission torque converter. however it would seem unlikely that anything would be worn within the short time period and low mileage indicated as follows: note that the 11s25 torque converter replacement was completed less than five months before, (08/17/12 until 01/12/13). also note that the mileage difference between the dealer repair invoice (110677) and the point of forward and reverse power loss (112360) is only 1683 miles. *tr
01/12/2013112360
 2004 monterey was serviced by ford/mercury dealer per recall 12v-006 as safety prevention repairs at 110677 mileage between 08/14/12 and 08/17/12. invoice states 11s25 torque converter replacement was completed. vehicle was returned to customer . less than five months, on 01/12/13, at 112360 mileage, upon arriving home, the vehicle lost forward and reverse power while attemping to turn it around. it is difficult to understand because the safety recall notice 11s25 / nhtsa recall 12v-006 states that it may be possible for your vehicle to lose forward and reverse power while driving due to worn splines in the transmission torque converter. however it would seem unlikely that anything would be worn within the short time period and low mileage indicated as follows: note that the 11s25 torque converter replacement was completed less than five months before, (08/17/12 until 01/12/13). also note that the mileage difference between the dealer repair invoice (110677) and the point of forward and reverse power loss (112360) is only 1683 miles
09/16/2012710001
 I was driving at 35 mph and all of a sudden my engine started revving and it was like i was in neutral. i coasted to the side of the road. the engine was running fine, i just had no drive or reverse. i only have 70,000 miles on it. it seems like this is a recurring item with the mercury monterey minivans. it's a good thing i wasn't on the highway. my car was towed to a shop where they told me the transmission is shot. i then towed it to a ford dealer and am waiting for the damage..... *tr
09/16/201271000
 I was driving at 35 mph and all of a sudden my engine started revving and it was like i was in neutral. i coasted to the side of the road. the engine was running fine, i just had no drive or reverse. i only have 70,000 miles on it. it seems like this is a recurring item with the mercury monterey minivans. it's a good thing i wasn't on the highway. my car was towed to a shop where they told me the transmission is shot. i then towed it to a ford dealer and am waiting for the damage.....
06/13/20121196911
 My vehicle lost engine power while in drive and came to a complete stop in the middle of lanes during rush-hour traffic. also lost reverse had to be towed. since the incident, i discovered there was a recall for this exact issue and attempted to resolve directly through ford. i've submitted receipts for services performed and ford is non-responsive to my requests for reimbursement. *tr
05/15/2012862001
 I have 2004 mercury monterey. about 2 years ago my transmission failed at 67k and had to replace out of my pocket. now there started another big issue in this car. lately i park the van outside in the driveway. this happened several occasions since it started (especially in rainy days). i could start the car, but can not shift the vehicle into either forward or reverse. all kind of warning lights popup in this situation. sometimes vehicle move few yards and then stall. sometimes radio does not work. then all of sudden when the day is sunny, van drives perfectly normal with no issues. this is extremely frustrated, i thought i purchased a good vehicle from the ford, but not anymore!! i consulted my local mechanic and he thinks somehow computer get wet and that cause the problem. some days it drives 10-20 miles in highway and the problem start again with a sudden power loss. this is extremely dangerous in driving with south florida traffic. how come rain water seep into the computer? this is no doubt that this issue must be due to poor design by the car manufacturer. nhtsa should investigate this seriously since vehicle owners do not have any resolution due to bad design issue. *tr
03/01/2012155575
 Tl* the contact owns a 2004 mercury monterey. while driving approximately 25 mph, the transmission failed to operate. the vehicle was coasted to a stop and then towed to the contact's residence. four months later, the vehicle was towed to an authorized dealer for a recall repair under nhtsa campaign id number:12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. the vehicle was taken back to the dealer who refused to repair the vehicle a second time. currently the vehicle remained at the dealer without being repaired. the manufacturer was notified of the defect. the approximate failure mileage was 155,575.
05/15/201286200
 I have 2004 mercury monterey. about 2 years ago my transmission failed at 67k and had to replace out of my pocket. now there started another big issue in this car. lately i park the van outside in the driveway. this happened several occasions since it started (especially in rainy days). i could start the car, but can not shift the vehicle into either forward or reverse. all kind of warning lights popup in this situation. sometimes vehicle move few yards and then stall. sometimes radio does not work. then all of sudden when the day is sunny, van drives perfectly normal with no issues. this is extremely frustrated, i thought i purchased a good vehicle from the ford, but not anymore!! i consulted my local mechanic and he thinks somehow computer get wet and that cause the problem. some days it drives 10-20 miles in highway and the problem start again with a sudden power loss. this is extremely dangerous in driving with south florida traffic. how come rain water seep into the computer? this is no doubt that this issue must be due to poor design by the car manufacturer. nhtsa should investigate this seriously since vehicle owners do not have any resolution due to bad design issue.
03/01/2012155575
 Tl-the contact owns a 2004 mercury monterey. while driving approximately 25 mph, the transmission failed to operate. the vehicle was coasted to a stop and then towed to the contact's residence. four months later, the vehicle was towed to an authorized dealer for a recall repair under nhtsa campaign id number:12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. the vehicle was taken back to the dealer who refused to repair the vehicle a second time. currently the vehicle remained at the dealer without being repaired. the manufacturer was notified of the defect. the approximate failure mileage was 155,575. kmj
03/01/2012155575
 Tl-the contact owns a 2004 mercury monterey. while driving approximately 25 mph, the transmission failed to operate. the vehicle was coasted to a stop and then towed to the residence. four months later, the vehicle was towed to an authorized dealer for a recall repair under nhtsa campaign id number 12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. the vehicle was taken back to the dealer who refused to repair the vehicle at their expense. currently the vehicle remained at the dealer without being repaired. the manufacturer was notified of the defect. the approximate failure mileage was 155,575. js
08/10/20121151801
 About 5 or 6 months ago we started to notice that my car is jerking when it drives - especially when accelerating and going up hill, but will do it at other times as well. it seems as if maybe the transmission is slipping or something is not 'catching' as it's trying to accelerate. we received a recall notice about the power train so we assume that this may have to do with the recall, but are still waiting for word of a fix for this issue. *tr
08/10/2012115180
 About 5 or 6 months ago we started to notice that my car is jerking when it drives - especially when accelerating and going up hill, but will do it at other times as well. it seems as if maybe the transmission is slipping or something is not 'catching' as it's trying to accelerate. we received a recall notice about the power train so we assume that this may have to do with the recall, but are still waiting for word of a fix for this issue.
06/01/2012180000
 Tl-the contact owns 2004 mercury monterey. while driving approximately 30 mph, there was a sudden loss of transmission power. the contact coasted to the side of the road and the engine was turned off. upon restarting, the vehicle resumed normally. the failure recurred three times. the vehicle was taken to an authorized dealer who stated that the torque converter would need to be replaced. there was a recall related to the defect under nhtsa campaign id number 12v006000 (power train:automatic transmission: torque converter); however the part was unavailable. the vehicle had not been repaired. the manufacturer was not notified. the approximate failure mileage was 180,000. kmj
06/01/2012180000
 Tl-the contact owns 2004 mercury monterey. while driving approximately 30 mph, there was a sudden loss of transmission power. the contact coasted to the side of the road and the engine was turned off. upon restarting, the vehicle resumed normally. the failure occurred three times. the vehicle was taken to an authorized dealer who stated the torque converter would need to be replaced. there was a recall related to the defect under nhtsa campaign id number 12v006000 (power train:automatic transmission: torque converter); however the part was unavailable. the vehicle had not been repaired. the manufacturer was not notified. the approximate failure mileage was 180,000. js
11/16/2011850001
 Vehicle is stuttering, does not accelerate properly. stalls. received recall notice torque converter recall notice 3 months ago called ford the parts are not in for repair. parts still not available. check engine light came -took it to 3 shops including local ford dealership $1500 later not fixed.???? help!!!! unemployed in ohio. *tr
11/16/201185000
 Vehicle is studdering, does not accellerate properly. stalls. received recall notice torque converter recall notice 3 months ago called ford the parts are not in for repair. parts still not available. check engine light came -took it to 3 shops including local ford dealership $1500 later not fixed.???? help!!!! unemployed in ohio
10/09/2009980001
 Traveling on cruise control @ 70 mph in left lane of 4 lane divided hwy....vehicle started to slow down and rpm increased. coasted to a stop to the shoulder across heavy traffic. engine ran normally but vehicle would not move forward or aft on its own power. dealership ideed problem as sheared shaft in transmission. tranny was replaced at my cost with a ford rebuilt (has same shaft part that sheared in the original). have received initial recall notification but nothing else. bottomline: no luck to date on recall. *tr
11/16/201185000
 Vehicle is studdering, does not accellerate properly. stalls. received recall notice torque converter recall notice 3 months ago called ford the parts are not in for repair. parts still not available. check engine light came -took it to 3 shops including local ford dealership $1500 later not fixed.???? help!!!! unemployed in ohio
10/09/2009980001
 Traveling on cruise control @ 70 mph in left lane of 4 lane divided hwy....vehicle started to slow down and rpm increased. coasted to a stop to the shoulder across heavy traffic. engine ran normally but vehicle would not move forward or aft on its own power. dealership ideed problem as sheared shaft in transmission. tranny was replaced at my cost with a ford rebuilt (has same shaft part that sheared in the original). have received initial recall notification but nothing else. bottomline: no luck to date on recall. *tr
11/12/2011870831
 Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. received letter from ford regarding recall notice 11s25/nhtsa recall 12v-006. letter stated that i would receive a second letter during second quarter of 2012 with details on refund process. it is now the 3rd quarter of 2012 and haven't received any additional information. when i enter the vin # on ford's website, it states that my vehicle isn't under the recall. *tr
10/09/200998000
 Traveling on cruise control @ 70 mph in left lane of 4 lane divided hwy....vehicle started to slow down and rpm increased. coasted to a stop to the shoulder across heavy traffic. engine ran normally but vehicle would not move forward or aft on its own power. dealership ided problem as sheared shaft in transmission. tranny was replaced at my cost with a ford rebuilt (has same shaft part that sheared in the orginal). have received initial recall notification but nothing else. bottomline: no luck to date on recall.
11/12/2011870831
 Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. received letter from ford regarding recall notice 11s25/nhtsa recall 12v-006. letter stated that i would receive a second letter during second quarter of 2012 with details on refund process. it is now the 3rd quarter of 2012 and haven't received any additional information. when i enter the vin # on ford's website, it states that my vehicle isn't under the recall. *tr
07/17/2012
 Tl* the contact owns a 2004 mercury monterey. the contact stated that she received notification of nhtsa campaign id number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. the dealer did not have all the necessary parts in order to perform the recall repairs. the vehicle was not repaired. the manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. the contact had not experienced a failure. the current mileage was unknown.
07/13/2012720001
 I was driving on pa turnpike and without warning van stopped moving. loss power to move forward or backward. very scary! almost struck in rear by tractor trailer. had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. found out that there was to be recall on my vehicle. the recall letters were due to be mailed out in the 2nd quarter of 2012 (i never received one, and i am an original owner). ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. i am now understanding that prior vans that have had a replacement part have also failed for a second time. i am very scared about diving this van again. *tr
11/12/201187083
 Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. received letter from ford regarding recall notice 11s25/nhtsa recall 12v-006. letter stated that i would receive a second letter during second quarter of 2012 with details on refund process. it is now the 3rd quarter of 2012 and haven't received any additional information. when i enter the vin # on ford's website, it states that my vehicle isn't under the recall.
07/17/2012
 Tl- the contact owns a 2004 mercury monterey. the contact stated that she received notification of nhtsa campaign id number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. the dealer did not have all the necessary parts in order to perform the recall repairs. the vehicle was not repaired. the manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. the contact had not experienced a failure. the current mileage was unknown. kmj
07/13/2012720001
 I was driving on pa turnpike and without warning van stopped moving. loss power to move forward or backward. very scary! almost struck in rear by tractor trailer. had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. found out that there was to be recall on my vehicle. the recall letters were due to be mailed out in the 2nd quarter of 2012 (i never received one, and i am an original owner). ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. i am now understanding that prior vans that have had a replacement part have also failed for a second time. i am very scared about diving this van again. *tr
11/12/201187083
 Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. received letter from ford regarding recall notice 11s25/nhtsa recall 12v-006. letter stated that i would receive a second letter during second quarter of 2012 with details on refund process. it is now the 3rd quarter of 2012 and haven't received any additional information. when i enter the vin # on ford's website, it states that my vehicle isn't under the recall.
07/17/2012
 Tl- the contact owns a 2004 mercury monterey. the contact stated that she received notification of nhtsa campaign id number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. the dealer did not have all the necessary parts in order to perform the recall repairs. the vehicle was not repaired. the manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. the contact had not experienced a failure. the current mileage was unknown. kmj
07/13/2012720001
 I was driving on pa turnpike and without warning van stopped moving. loss power to move forward or backward. very scary! almost struck in rear by tractor trailer. had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. found out that there was to be recall on my vehicle. the recall letters were due to be mailed out in the 2nd quarter of 2012 (i never received one, and i am an original owner). ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. i am now understanding that prior vans that have had a replacement part have also failed for a second time. i am very scared about diving this van again. *tr
07/17/2012
 Tl- the contact owns a 2004 mercury monterey. the contact stated that she received a recall, nhtsa campaign id number: 12v006000 component: power train:automatic transmission:torque converter. the contact stated that she went to get the vehicle repaired by the dealer they did not have all of the parts to get the vehicle repaired. the vehicle was not repaired. the manufacturer was notified and they stated that they could go to a dealer to get the vehicle repaired. ap
07/13/201272000
 I was driving on pa turnpike and without warning van stopped moving. loss power to move forward or backward. very scary! almost struck in rear by tractor trailer. had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to saftey. found out that there was to be recall on my vehicle. the recall letters were due to be mailed out in the 2nd quarter of 2012 (i never received one, and i am an original owner). ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. i am now understanding that prior vans that have had a replacement part have also failed for a second time. i am very scared about diving this van again.
06/17/2012118000
 Tl* the contact owns a 2004 mercury monterey. the contact stated that while driving 70 mph with the cruise control engaged, there was a rapid increase in the engine rpms but the vehicle did not accelerate further. the contact disengaged the cruise control and applied pressure to the accelerator pedal. the vehicle did not accelerate when the contact applied the accelerator pedal, but there was an increase in the engine rpms. the vehicle was towed to an authorized dealer and was in the process of having the failure diagnosed. the manufacturer was notified and the contact was informed that the vehicle was included in the recall associated with nhtsa campaign id number 12v006000 (power train:automatic transmission:torque converter). the contact stated that he had never received a recall notification letter. the failure mileage was 118,000.
11/06/2010138306
 Tl* the contact owns a 2004 mercury monterey. the contact stated that while driving 25 mph the vehicle stalled. the vehicle was towed to the contact's personal mechanic and the transmission was replaced. several months later while driving 25 mph, a child passenger noticed that they could see the roadway from the third row seat. upon investigation, the contact noticed that the vehicle had rust along the driver and passenger sides of the frame where the third row seat was connected. two months later the vehicle would not start and was towed to the contact's personal mechanic but the failure had not been diagnosed. the vehicle was not repaired. the failure mileage was 138,306 and the current mileage was 173,476. kmj
11/06/2010138306
 Tl- the contact owns a 2004 mercury monterey. the contact stated that while driving 25 mph the vehicle stalled. the vehicle was towed to the contact's personal mechanic and the transmission was replaced. several months later while driving 25 mph, a child passenger noticed that they could see the roadway from the third row seat. upon investigation, the contact noticed that the vehicle had rust along the driver side firewall where the third row seat connected and had begun to rust on the passenger side as well. two months later the vehicle would not start and was towed to the contact's personal mechanic but the failure had not been diagnosed. the vehicle was not repaired. the failure mileage was 138,306 and the current mileage was 173,476. kmj
11/06/2010138306
 Tl- the contact owns a 2004 mercury monterey. the contact stated that while driving 25 mph the vehicle stalled. the vehicle was towed to the contacts personal mechanic and the transmission was replaced. several months later while driving 25 mph the contacts child noticed they could see the road from the third row seat. upon investigation the contact noticed the vehicle had rusted along the left firewall where the third row seat connects and had began to rust on the right side as well. two months later the vehicle would not start and was towed to the contacts personal mechanic but the failure had not been identified. the vehicle had not been repaired. the failure mileage was 138,306 and the current mileage was 173,476.
05/07/2012120000
 Tl-the contact owns a 2004 mercury monterey. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v006000 (power train: automatic transmission: torque converter). an authorized dealer was notified and stated that the necessary parts would not be available until june 2012. the contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. the failure mileage was 120,000. sm.
05/03/201270000
 Tl* the contact owns a 2004 mercury monetary with 70000 miles. while entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. the contact also stated that the vehicle would have trouble shifting into gears. the manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12v006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. the vehicle was not repaired.
05/07/2012120000
 Tl-the contact owns a 2004 mercury monterey. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v006000 (power train: automatic transmission: torque converter). an authorized dealer was notified and stated that the necessary parts would not be available until june 2012. the contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. the failure mileage was 120,000. sm.
05/03/201270000
 Tl* the contact owns a 2004 mercury monetary with 70000 miles. while entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. the contact also stated that the vehicle would have trouble shifting into gears. the manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12v006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. the vehicle was not repaired.
05/03/201270000
 Tl- the contact owns a 2004 mercury monetary with 70000 miles. while entering the freeway at 30 mph the vehicle was slow to accelerate, which almost caused a crash. the manufacturer was contacted about the failure and told the contact that the torque converter was under investigation to be recalled and that the torque converter had to completely fail before they would make repairs. the vehicle was not repaired. kmj
01/03/20068000
 Powertrain: front wheel bearings went out (squeeling sound) in 2006 with 8k miles on vehicle. a tsb was out for that issue and the wheel bearings(2) were replaced. the front bearings went out again in 2009 at about 27k miles. the vehicle was covered by a ford esp. the dealer said that they couldn't hear the noise - the noise would come and go - so no repair was done at that time. i have the repair order stating no problem found. now at 35k miles the bearing noise has become much worse and much more frequent but now the warranty is over and it will cost about $700 to repair. what kind of poorly made bearings are these? body: in 2009 i noticed rust at the left rear wheel well area and it is now coming through the left quarter panel. there is also rust at the right rear wheel well area although it has not gone through the right quarter panel. left and right front doors also rusting at the bottom facing the passenger compartment.
05/03/201270000
 Tl- the contact owns a 2004 mercury monetary with 70000 miles. while entering the freeway at 30 mph the vehicle was slow to change to a faster gear , which almost caused a crash. the manufacturer was contact about the failure and told the contact that the torque converter was under investigation to be recalled. also that her torque converter must completely fail before they would repair it. the vehicle has not been repaired. bl
01/03/20068000
 Powertrain: front wheel bearings went out (squeeling sound) in 2006 with 8k miles on vehicle. a tsb was out for that issue and the wheel bearings(2) were replaced. the front bearings went out again in 2009 at about 27k miles. the vehicle was covered by a ford esp. the dealer said that they couldn't hear the noise - the noise would come and go - so no repair was done at that time. i have the repair order stating no problem found. now at 35k miles the bearing noise has become much worse and much more frequent but now the warranty is over and it will cost about $700 to repair. what kind of poorly made bearings are these? body: in 2009 i noticed rust at the left rear wheel well area and it is now coming through the left quarter panel. there is also rust at the right rear wheel well area although it has not gone through the right quarter panel. left and right front doors also rusting at the bottom facing the passenger compartment.
04/14/2012192000
 Tl-the contact owns a 2004 mercury monterey. the contact received notification of nhtsa campaign i.d. number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to a dealer for recall repairs. the dealer did not replace the torque converter as stated in the recall, and advised the contact that the torque converter did not need to be replaced. later, the contact was driving 60 mph when the vehicle stalled due to the transmission not providing power to the power train. the contact called the manufacturer and inquired about the incomplete recall repair. the manufacturer advised the contact that the vehicle would need to be taken back to the dealer for diagnostic testing at the contact's expense. the vehicle was not repaired. the failure mileage was 192,000. kmj
04/14/2012192000
 Tl-the contact owns a 2004 mercury monterey . the contact stated after receiving nhtsa campaign i.d. number 12v006000 (power train:automatic transmission:torque converter) the contact took the vehicle to a dealer. the dealer did not replace the torque converter as stated in the recall and said to the contact the torque did not need to be replaced. the contact stated while driving 60 mph the vehicle stalled due to the transmission not providing power to the power train. the contact called the manufacturer due to the dealer not replacing the torque converter. the manufacturer stated to contact to take the vehicle to another for a diagnostic test at the contacts expense. the failure mileage was 192,000. jo
04/09/200955501
 Lost of power while under way(engine was running). the vehicle will not engage into gear. no codes. dealer replaced torgue converter fixed problem. part # 685fpls. recall # 12v0060000 ford recall # 11s25. notified dealer will be submitting reimbursement in the second quarter of 2012 .
02/27/201279000
 Engine began to miss at 65+ miles per hour. after looking at the pcm and seeing water in it car was fixed as per ford's tsb. now car will stall out at random. dealer does not know what is wrong with the car. car stalls in reverse, and drive without warning. it is dangerous to drive.
02/24/201242000
 On 2/24/2012 i was merging into highwat traffic. the transaxel light came on and the van had difficulty shifting from what i thought was 2nd gear in to 3rd, just below 60 mph and at about 5500 rpm. i found this odd, so i eased off of the gas. tried to accelerate again while the light was flashing and it would still not shift. after pulling off the highway at an exit. i turned off the car and restarted it. the light disappeared. i drove away with out incident. i proceded to pick up my child and then went to fill my gas tank about 2 miles away. when i hit just over 40mph the light came on again. while filling up on gas i read about a potential recall on this particular model's torque converter, so i went immediately to my local ford dealer. he was aware of the potential recall (even though consumers weren't informed), and reiterated something i had read about the part not being available until the 2nd quarter. we agreed that i would have my car there on monday morning for a closer look. monday came and the service associate called. he explained that they could not recreate my problem in a road test. he said there was an error code in the computer's memory, but the code was not related to the torque converter. from here, i guess they drained the transmission fluid and said that there was water in it. he told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). mind you, the van only has less than 43,000 miles on it. i was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price., but that both prices sounded steep. in the end, i bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. since then i've read about a water /transmission issue that nhtsa is investigation
02/27/201279000
 Engine began to miss at 65+ miles per hour. after looking at the pcm and seeing water in it car was fixed as per ford's tsb. now car will stall out at random. dealer does not know what is wrong with the car. car stalls in reverse, and drive without warning. it is dangerous to drive.
02/24/201242000
 On 2/24/2012 i was merging into highwat traffic. the transaxel light came on and the van had difficulty shifting from what i thought was 2nd gear in to 3rd, just below 60 mph and at about 5500 rpm. i found this odd, so i eased off of the gas. tried to accelerate again while the light was flashing and it would still not shift. after pulling off the highway at an exit. i turned off the car and restarted it. the light disappeared. i drove away with out incident. i proceded to pick up my child and then went to fill my gas tank about 2 miles away. when i hit just over 40mph the light came on again. while filling up on gas i read about a potential recall on this particular model's torque converter, so i went immediately to my local ford dealer. he was aware of the potential recall (even though consumers weren't informed), and reiterated something i had read about the part not being available until the 2nd quarter. we agreed that i would have my car there on monday morning for a closer look. monday came and the service associate called. he explained that they could not recreate my problem in a road test. he said there was an error code in the computer's memory, but the code was not related to the torque converter. from here, i guess they drained the transmission fluid and said that there was water in it. he told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). mind you, the van only has less than 43,000 miles on it. i was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price., but that both prices sounded steep. in the end, i bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. since then i've read about a water /transmission issue that nhtsa is investigation
04/04/201056000
 Splines related to the torque converter located in the automatic transmission sheared off unexpectedly while driving. transmission had to be completely rebuilt due to debris that circulated throughout the system. in addition to that, while the transmission was being rebuilt it was determined that water had also been entering the transmission and contaminating the fluid which is believed to have caused the addhesive on the bands to deteriorate and break apart.
10/31/201190000
 Tl* the contact owns a 2004 mercury monterey. the contact was driving 65 mph when the rpms increased and the vehicle began to decelerate independently without warning. the vehicle was towed to an auto shop where the mechanic inspected the vehicle and informed the contact that the transmission failed and would need replacing. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 90,000.
10/31/201190000
 Tl-the contact owns a 2004 mercury monterey. the contact was driving 65 mph when the rpms increased and the vehicle began to decelerate independently without warning. the vehicle was towed to an auto shop where the mechanic inspected the vehicle and informed the contact that the transmission failed and would need replacing. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 90,000. kmj
08/16/2008
 (2008)driving our 2004 mrcury monterey, i tried to accelerate from a stop light and got just enough to push us into the intersection and drift across; after that the vehicle would not move. we were told the torque converter had been stripped and needed to be replaced. it is now 2011, while driving on a freeway my wife started seeing smoke and pulled over. now we are told the torque converter overheated and blew the seals and has to be rebuilt. something in this model seems to be destroying transmissions and this in not an inexpensive past time.
10/08/201164000
 Accelerating away from traffic signal, vehicle accelerated normally up to 20-25mph and then transmission total failure. no warning, no symptoms.
09/30/2011115000
 While going down the highway with no warning van will not accelerate, [engine revs up but not move] was able to coast to a stop along a busy freeway ,had to have van towed
08/01/2011118000
 Tl* the contact owns a 2004 mercury monterey. the contact stated that the vehicle would intermittently jerk and stall while driving at various speeds above 30 mph. upon restart, the vehicle would operate as normal. the contact also stated that upon examining the vehicle, he noticed that water was penetrating the power train control module and corroding various components. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no further assistance. the failure mileage was 118,000.
09/19/2011124800
 It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. once i got up past 50-55ish it almost went away. i assumed i had a wheel out of balance so when i had it in for an oil change a few days later, i had them do a rotation and balance. that really didn't fix anything and it got worse. if i was accelerating up hill(which i have to do a lot since i live at the bottom of a hill) then it was like i was driving over hundreds of broomsticks that someone had lay across the road. i took it to a shop (not my usual one, but it was very close to home) to see what they thought. they looked and said cv shaft. when i was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. they said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. monday morning i get a call saying basically i need a new transmission. now the vibration isn't as bad, but is still there. it also feels like it is wanting to take off while i am driving at a constant speed. not chugging out, but like all of a sudden it gets a little surge of power then stops. almost as if someone else is tapping on the gas pedal, then letting off. this happens whether i am using the cruise control or not.
08/01/2011118000
 Tl-the contact owns a 2004 mercury monterey. the contact stated that the vehicle would intermittently jerk and stall while driving at various speeds above 30 mph. upon restart, the vehicle would operate as normal. the contact also stated that upon examining the vehicle, he noticed that water was penetrating the power train control module and corroding various components. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no further assistance. the failure mileage was 118,000. kmj
09/19/2011124800
 It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. once i got up past 50-55ish it almost went away. i assumed i had a wheel out of balance so when i had it in for an oil change a few days later, i had them do a rotation and balance. that really didn't fix anything and it got worse. if i was accelerating up hill(which i have to do a lot since i live at the bottom of a hill) then it was like i was driving over hundreds of broomsticks that someone had lay across the road. i took it to a shop (not my usual one, but it was very close to home) to see what they thought. they looked and said cv shaft. when i was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. they said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. monday morning i get a call saying basically i need a new transmission. now the vibration isn't as bad, but is still there. it also feels like it is wanting to take off while i am driving at a constant speed. not chugging out, but like all of a sudden it gets a little surge of power then stops. almost as if someone else is tapping on the gas pedal, then letting off. this happens whether i am using the cruise control or not.
08/01/2011118000
 Tl-the contact owns a 2004 mercury monterey. the contact stated that the vehicle would intermittently jerk and stall while driving at various speeds above 30 mph. upon restart, the vehicle would operate as normal. the contact also stated that upon examining the vehicle, he noticed that water was penetrating the power train control module and corroding various components. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no further assistance. the failure mileage was 118,000. kmj
09/19/2011124800
 It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. once i got up past 50-55ish it almost went away. i assumed i had a wheel out of balance so when i had it in for an oil change a few days later, i had them do a rotation and balance. that really didn't fix anything and it got worse. if i was accelerating up hill(which i have to do a lot since i live at the bottom of a hill) then it was like i was driving over hundreds of broomsticks that someone had lay across the road. i took it to a shop (not my usual one, but it was very close to home) to see what they thought. they looked and said cv shaft. when i was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. they said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. monday morning i get a call saying basically i need a new transmission. now the vibration isn't as bad, but is still there. it also feels like it is wanting to take off while i am driving at a constant speed. not chugging out, but like all of a sudden it gets a little surge of power then stops. almost as if someone else is tapping on the gas pedal, then letting off. this happens whether i am using the cruise control or not.
08/01/2011118000
 Tl-the contact owns a 2004 mercury monterey. the contact stated that the vehicle would intermittently jerk and stall while driving at various speeds. upon restart, the vehicle would operate as normal. the contact also stated that upon examining the vehicle, he noticed that water was penetrating the power train control module and corroding various components. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 118,000. sm.
09/19/2011124800
 It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. once i got up past 50-55ish it almost went away. i assumed i had a wheel out of balance so when i had it in for an oil change a few days later, i had them do a rotation and balance. that really didn't fix anything and it got worse. if i was accelerating up hill(which i have to do a lot since i live at the bottom of a hill) then it was like i was driving over hundreds of broomsticks that someone had lay across the road. i took it to a shop (not my usual one, but it was very close to home) to see what they thought. they looked and said cv shaft. when i was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. they said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. monday morning i get a call saying basically i need a new transmission. now the vibration isn't as bad, but is still there. it also feels like it is wanting to take off while i am driving at a constant speed. not chugging out, but like all of a sudden it gets a little surge of power then stops. almost as if someone else is tapping on the gas pedal, then letting off. this happens whether i am using the cruise control or not.
09/09/201195000
 Our family of five was traveling in the middle lane of a three-lane highway with the cruise control set at 60 mph. we encountered a hill and -
07/01/200843000
 First occurrence at 43k miles. traveling at about 40 mph on main road when engine speed increased and vehicle drifted powerless to the side of the road. examination by ford advised bad trans, first time they'd seen the problem. not covered under extended warranty. estimated repair - $3500. took vehicle to aamco - initial estimate $2000 but once opened up advised that full rebuild was required due to extensive metal fragment penetration throughout system. cost - $3500. on 6/2/11 was traveling at 35mph on local road. on accelerating after a right turn, the entire vehicle shuddered and the engine speed increased. vehicle drifted powerless to the side of the road again - roughly 40k miles on rebuilt transmission (83k total vehicle miles). in checking transmission fluid level, there appeared to be water in the system. towed to ford dealer, advised that this was not a normal occurrence and they didn't see if often. advised that, based on age and mileage of vehicle, transmission should just be replaced. estimated cost - $3500. vehicle is now on second transmission at less than 85k miles.
09/04/201182000
 2004 mercury monterrey van. transmission warning light appeared blinking and could smell burning transmission fluid while driving up a canyon road. stopped car off road and shut down. waited 25 minutes to allow transmission to cool. noticed some spill of fluid on road. headed back down canyon road but only traveled 5 miles down when warning light came back on. after traveling less than 1/2 mile, van came to uphill climb and slowed down to a complete stall. no room or safe place to pull car over so coasted car backward hoping no other car would be approaching. reached lowest part of road and pulled backward into private drive. car never would engage again after waiting over 40 minutes. had owner of property tow the van home which took over one hour down through dangerous canyon road. as it happened over labor day weekend, no place to drop van off for services. car engine operating but transmission not engaging in any drive gears.
06/24/201171000
 I have a 2004 mercury monterey wit 71.000 miles on it. i was driving home from church vbs june 24 at 10 pm with my kids going 55 mph when the rpms started reving up. i ended up in a really bad place that could've been fatal. we were in a curve on a high traffic road with a about a 3ft ditch beside us and i was not able to pull off the road. the only thing that saved us was my husband was still at the church and was able to get to us with some friends from church and helped tow the van to our house. there was no warning just stopped moving and rpms revving up. i have 4 kids and just paid a huge down payment on this van so i have no money to fix it. ford is not standing behind their product. i have had two chevrolets in the past that didn't experience transmission problems until after 250,000 miles. please help!
04/11/201182000
 While traveling in heavy traffic on i-95 south at the connecticut/new york border at 55 mph the tachometer had a sudden and dramatic rise in rpm's but all power out to the drive wheels was lost. it was as if the transmission went into neutral. luckily, we were able to pull off the highway and avoided being run over by a semi. after stopping on the shoulder with the brakes releasewd and the transmission gear selector still in drive the van proceeded to roll backwards down the hill we had to stop on. we were left in a precarious position between the guardrail and the cars and trucks still moving on the highway. luckily we weren't hit by any passing vehicles! this was a very dangerous occurance. being a common problem that has been continually reported to your agency and there is an ongoing class action suit againt ford motor company for this problem, i think there should be some kind of investigation of this problem of this problem and ford should be made to notify oi ers of this vehicle of the problem before someone does get killed or seriously injured. i feel this is definitely a safety related problem.
04/01/200476000
 I backed out of a parking space and attempted to put my vehicle in drive. the vehicle would not go and had to be towed. i am told by the ford dealership that the transmission needs to be replaced and it will cost aprox. $3,000.00.
11/15/201094425
 2004 mercury monterey mini van transmission went out on highway no warning cost $3000.00 to fix at aamco approx.90,000 mile on vehicle.trans. was serviced 3 times at regular intervals and was never abused.trans. failure was the same as ongoing complaint on edmunds, there is a problem here that ford needs to recall and or rebate,before someone gets hurt while driving these vehicles!!!
06/05/2010115000
 My wife was driving my 2004 mercury monterey around the perimeter of our local mall. suddenly the van slowed, and she noticed the tachometer showed the rpms increasing as the pressed the accelerator. the van stopped dead. she had to call me to push the van into a parking space until we could have it towed the following day. the could have been extremely dangerous in traffic. i have a handicapped 19 year old daughter, and rely on this van for her transportation, so on top of the safety issue, this is a tremendous inconvenience for us.
09/27/2010116000
 2004 mercury monterey - wife driving down the highway (with one child as a passenger) at 65 mph. vehicle lost all ability to accelerate. no gear. had to coast to the side of the highway (during rush hour) where there was little to no room to even exit the vehicle safely. she was stuck in the vehicle while cars and trucks sped by rapidly often coming close to hitting her. police were called and also a tow truck. the van had no movement in any gear. only had park and neutral. van was towed and the problem was determined to be a failed torque converter. specifically the splines inside the converter where the shaft coming out of the transmission engages. repair cost plus tow is $2000. luckily no one was hurt but it was a very dangerous situation. after some research there is apparantly a class action suit against ford on this issue and a nhtsa investigation underway (ea09016)
08/16/201086500
 Traveling along rt.270 towards st.louis regional airport at 60 mpr lost go power.luckly engine continued to run so was able to move out of traffic and pull over on shoulder.having being pulled to nearest mercury dealter they found the touque converter had gone out worth over $1500.
08/28/201075000
 2004 mercury monterey lost power while driving 65mph on freeway. i was able to coast to the next exit ramp and called a tow truck. van is at mechanic, but i suspect it is a bad torque converter.
03/27/2009252001
 While traveling back to connecticut from our winter home in florida, our 2004 mercury monterey mini van's torque converter and pump shaft broke and left us on the side of the road in north carolina. luckily our grandchildren live close to where we broke down, however we are now stranded in nc for several days while the local ford dealership (crossroads ford cary, nc) waits on parts and fixes the problem. my wife and i have medical conditions that require us to see specific medical doctors, which we have to make appointments for months in advance, and we are now in danger of missing our much needed check ups. we have done some research on the issue and it appears that this has been a recurring issue with the ford/mercury mini-vans, however ford has not done anything to help the consumer. as a loyal ford customer in the my late 70's, i purchased this vehicle hoping it would last a long time and possibly be the last vehicle my wife and i purchased. ford has told us our vehicle is out of warranty and therefore not their problems, but we only have 25,000 miles on the vehicle, so there is no reason this was caused by normal wear and tear. the fact that this same failure has occurred in so many of this model vehicles indicates a design flaw, and ford needs to be held responsible for this. *tr
12/30/2008385001
 Transmission failure. transmission refused to engage while in traffic. parked vehicle. have not repaired yet. this is a mercury monterey with only 38,500 miles. i have already replaced the power window motor on drivers side. there are many owners complaining about this same problem. ford should recall or fix for free. *tr
POWER TRAIN - AUTOMATIC TRANSMISSION
05/02/2008511621
 2004 mercury monterey. consumer writes in regards to a defective transmission *tgw the consumer stated he noticed the transmission was starting to slip. in may of 2008 the vehicle would not go forward or backward. the vehicle was towed to a repair shop where the transmission was replaced at a cost of $ 1985.00. the consumer received a recall notice in the mail regarding the defective transmission. the notice also stated if the torque converter had already been replaced, that addressed the specific issue, he may be eligible for reimbursement. *jb
08/31/201140000
 Tl- the contact owns a 2004 mercury monterey. the contact stated while driving 40 mph the vehicle stopped moving without any warning. the contact mentioned that the engine was running but she was unable to accelerate. the vehicle was towed to the dealer who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was not repaired. the failure and current mileage was 40,000. rvk
08/31/201140000
 Tl- the contact owns a 2004 mercury monterey. the contact stated that while driving 40 mph the vehicle suddenly stop with out any warning. the contact mentioned that the engine was running but she was unable continue to drive the vehicle. the vehicle was towed to the dealer who has not been able to diagnosed the failure. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was not repaired. the failure and current mileage was 40,000. pm
08/25/201167000
 Without warning (lights, noises, messages) our 2004 mercury monterey, with only 67k miles, would not go into reverse. when we then tried to put it into drive, it would not go forward. when switched back to reverse, it then went forward! luckily our service garage is only a few blocks away. ...so it only took us a couple of hours to get it there. mechanic found magnet in tray covered with not only metal shavings, but also larger chunks of metal. luckily this happened in our alley, so there were no traffic issues to deal with and no one got hurt.
08/16/2011101000
 Transmission failed at 101,000 miles on 2004 mercury monterey mini-van. the transmission failed with no prior warning or occurances - all fluids and filters have been changed every 30,000 miles since van was purchased at 40.000 miles on odometer. this susequent failure included the vehilces immobility/loss of power to transmission even when in gear. this failure requires that the transmission be completely rebuilt at a expense of $2500 - assumed that the cause of failure is due to excessive metal in fluid from failure of torque converter.
07/13/201185890
 Tl-the contact owns a 2004 mercury monterey. the contact stated that while driving 30 mph, the transmission malfunctioned. the contact stated that although he attempted to shift gears, the transmission failed to engage. the vehicle was towed to an authorized dealer, who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was repaired. the failure mileage was 85,890 and the current mileage was 86,150. sm.
07/13/201185890
 Tl - the contact owns a 2004 mercury monterey. the contact stated that while driving 30 mph the vehicle transmission malfunctioned. the contact mentioned that although he tried to shift gears, it failed to engaged. the vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was repaired. the failure mileage was 85,890 and the current mileage was 86,150. pm
07/02/201167225
 On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. my wife, three children, and i thought we had a day of driving ahead of us and then the vacation would be over. suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. all we could do was coast to the side of the road. our van has only 67,000 miles on it and has never had any kind of transmission problem. there were no check engine or any other warning lights. we had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. all the rental car companies were also closed until tuesday. we finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. through research on the internet i have found that many other people have had this same problem with ford freestar and mercury monterey minivans.
07/13/201185890
 Tl - the contact owns a 2004 mercury monterey. the contact stated that while driving 30 mph the vehicle transmission malfunctioned. the contact mentioned that although he tried to shift gears, it failed to engaged. the vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was repaired. the failure mileage was 85,890 and the current mileage was 86,150. pm
07/02/201167225
 On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. my wife, three children, and i thought we had a day of driving ahead of us and then the vacation would be over. suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. all we could do was coast to the side of the road. our van has only 67,000 miles on it and has never had any kind of transmission problem. there were no check engine or any other warning lights. we had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. all the rental car companies were also closed until tuesday. we finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. through research on the internet i have found that many other people have had this same problem with ford freestar and mercury monterey minivans.
07/25/2011142921
 On 7/25/11 i was on my way to work and without any problems, my 2004 mercury monterey just wouldn't go into gear. i had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.
07/02/201167225
 On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. my wife, three children, and i thought we had a day of driving ahead of us and then the vacation would be over. suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. all we could do was coast to the side of the road. our van has only 67,000 miles on it and has never had any kind of transmission problem. there were no check engine or any other warning lights. we had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. all the rental car companies were also closed until tuesday. we finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. through research on the internet i have found that many other people have had this same problem with ford freestar and mercury monterey minivans.
07/25/2011142921
 On 7/25/11 i was on my way to work and without any problems, my 2004 mercury monterey just wouldn't go into gear. i had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.
07/02/201167225
 On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. my wife, three children, and i thought we had a day of driving ahead of us and then the vacation would be over. suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. all we could do was coast to the side of the road. our van has only 67,000 miles on it and has never had any kind of transmission problem. there were no check engine or any other warning lights. we had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. all the rental car companies were also closed until tuesday. we finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. through research on the internet i have found that many other people have had this same problem with ford freestar and mercury monterey minivans.
07/25/2011142921
 On 7/25/11 i was on my way to work and without any problems, my 2004 mercury monterey just wouldn't go into gear. i had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.
07/13/201150500
 We were driving our 2004 mercury monterey with only 50,000 miles on it, doing about 40 mph when all of a sudden, without any warning signs, the rpms increased and the vehicle stopped accelerating. it acted like it was in neutral. we were able to drift off the road onto the shoulder and discovered we had lost all the gears in our van. thank god no one was hurt, but the 4 adults and 3 children under 2 were stranded on the side of a road in the middle of nowhere 3 1/2 hours from home.
07/02/201178077
 Was driving vehicle on u.s. 10 in michigan on saturday july 2, at 77mph. pulled into left lane to pass slower traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. coasted safely to the shoulder & called a tow truck. vehicle was serviced at krapohl ford in mt. pleasant, mi. dealer informed me that the torque converter splines had worn off. repair including dropping trans, flushing valve body, flushing cooler lines, replacement of screen & several gaskets & seals cost $1682. torque converter splines should never wear off under normal use - makes me think that component was not properly heat treated. vehicle had 78,077 miles at time of failure. has been maintained regularly at recommended intervals at selling dealer (starr lincoln mercury, southfield, mi).
09/27/201050180
 On sept 27, 2010 i was driving home from my job and my 2004 mercury monterey just stopped accelerating. there were not sounds, light or warnings on the dash and there had never been any. i was able to coast up onto the grass area on the side of the 2 lane road and out of traffic before the car came to a complete stop. my car would not restart. my car had 50180 miles on it at the time this happened. i had my car towed to a repair shop where a repair was made. i have all the papers regarding the repairs which included a rebuilt torque converter, the removal metal contamination throughout the unit, and the removal and replacement of the transaxle assembly.
05/29/201185000
 Transaxle warning light came on. has mechanic check codes torque converter locked up. van is in the transmission shop now because it is not safe to drive. i see a class action lawsuit is already filed about this issue but i don't see any resolution of it as of yet. http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/ford-class-action-lawsuit-complaint-filed-over-alleged-defect-in-2004-2005-model-year-ford-freestar-and-mercury-monterey-transmissions-torque-converters/
06/03/201164775
 We are the owners of a 2004 mercury monterey with just over 64,000 miles on it. i was shocked when my wife called me on the evening of june 3rd, 2011 and told me that she had gotten into the van, started it and tried to go in reverse and the van wouldn't move. she then put it into drive and it seemed to work fine for a few minutes and then it made an awful clunking sound a few times and lost power as she was driving near our home heading toward the freeway. i immediately knew it was a problem with the components of the transmission. thankfully no one was injured as she was travelling at slow speeds on surface streets just before making it onto the freeway. it scares me to think what could have happened had the problem not occured until 5 minutes later when she would have been travelling at 60 mph on the freeway. prior to the incident, there were no other signs that the transmission was having problems, no slipping or missing gears. it had always driven very smoothly. i got online and found that there were many stories like mine with the 2004-5 mercury monterey/ford freestar. i'll be having my van towed to our mechanic on monday, june 5th so i can find out the extent of the damage and cost. i won't be surprised when they tell me it is the torque converter from what i have been reading from others with my same mini-van. the van currently won't shift into reverse, idle's horribly and barely shifts into drive.
04/27/2011120000
 Driving on highway. sudden loss of all forward motion.the engine did not turn off, just sounded like it was in neutral. changing of gears had no response. since the, all parts have been replaced and still no response.
03/14/201169500
 2004 mercury monterey transmission failed at 69,000 miles with minor wear and tear. we have had the vehicle for 5 years and 4 months and vehicle had 16,000 miles when we purchased it. transmissions are to last longer than 69,000 miles. that breaks down less than 900 miles per month which is well below the national average. in fact to further prove the point for 2 of the 5 years is was our sole vehicle for a family of 7 with 2 working adults. we contacted ford but we were within our miles of the extended warranty but unfortunately the time expiration was september of 2010. we paid $1800 to have it replaced yesterday however it broke down again yesterday and we are waiting to hear from the shop again now. if anyone google's 2004 mercury monterey transmission issues there is a plethora of results including class action lawsuits.
02/23/2011117325
 Transmission problems: i own a mercurey monterey 2004 van. i purchased it used in july 2008 and in december the transmission stopped working. i did have an extended warranty so it was repaired but not replaced or rebuilt. i don't know why they did not replace the transmission since there were so many complaints. in february 2011 i hadthe same problem happen again while traveling on the highway. it just stopped and i veered off the highway, had it towed. well this time i had the option of getting the same thing done or rebiuild it. the only problem is the extended warranty has expired so i had to choose to have it repaired. that repair cost me 1700.00. the job as before is only good for 12,000 miles. ido quite a bit of traveling. has there been any resolution to all the complaints that have been made. please let me know. thanks for your attention to this complaint.
03/28/201140000
 20004 mercury montery driving on highway on cruise control at 67mph when vehicle lost power drifted to lane that was closed to traffic due to highway construction and avoided being hit by traffic traveling behind me had to be towed to a ford/mercury dealership. was informed that it was the transmission and needed to be replaced at a cost of $3500.00 i am an 80yr. old women with no other driver and have less than 40,000 miles on this van and feel that this should not have happened. also feel that there should be some warrenty but was told that there is not st.louis,missouri
03/26/2011103000
 I was traveling down the highway when i lost all forward power to the van. had the van towed and was told the toque coverer had failed and would need to replace the transmission .
03/28/201140000
 20004 mercury montery driving on highway on cruise control at 67mph when vehicle lost power drifted to lane that was closed to traffic due to highway construction and avoided being hit by traffic traveling behind me had to be towed to a ford/mercury dealership. was informed that it was the transmission and needed to be replaced at a cost of $3500.00 i am an 80yr. old women with no other driver and have less than 40,000 miles on this van and feel that this should not have happened. also feel that there should be some warrenty but was told that there is not st.louis,missouri
03/26/2011103000
 I was traveling down the highway when i lost all forward power to the van. had the van towed and was told the toque coverer had failed and would need to replace the transmission .
03/28/201140000
 20004 mercury montery driving on highway on cruise control at 67mph when vehicle lost power drifted to lane that was closed to traffic due to highway construction and avoided being hit by traffic traveling behind me had to be towed to a ford/mercury dealership. was informed that it was the transmission and needed to be replaced at a cost of $3500.00 i am an 80yr. old women with no other driver and have less than 40,000 miles on this van and feel that this should not have happened. also feel that there should be some warrenty but was told that there is not st.louis,missouri
03/26/2011103000
 I was traveling down the highway when i lost all forward power to the van. had the van towed and was told the toque coverer had failed and would need to replace the transmission .
03/28/201140000
 20004 mercury montery driving on highway on cruise control at 67mph when vehicle lost power drifted to lane that was closed to traffic due to highway construction and avoided being hit by traffic traveling behind me had to be towed to a ford/mercury dealership. was informed that it was the transmission and needed to be replaced at a cost of $3500.00 i am an 80yr. old women with no other driver and have less than 40,000 miles on this van and feel that this should not have happened. also feel that there should be some warrenty but was told that there is not st.louis,missouri
03/26/2011103000
 I was traveling down the highway when i lost all forward power to the van. had the van towed and was told the toque coverer had failed and would need to replace the transmission .
03/07/201160000
 Tl-the contact owns a 2004 mercury monterey. the contact was driving approximately between 40-45 mph, and the transmission exhibited severe hesitation and would not respond normally. the contact was able to maneuver to a safe location where the transmission completely failed. the vehicle was towed to the dealer where they informed that the transmission would need to be replaced. the vehicle was not repaired. the failure mileage was approximately 60,000. js
02/28/2011122817
 Transmission failure in 2004 mercury monterey van. no warning of the impending failure. no response from the transmission in any gear. it occured while on an entrance ramp to a major highway. towed to ford dealer where it was determined that transmission failure had occured. ford rebuillt transmission installed at a cost of $3,455. i am concerned that this transmission can fail again when five kids are being transported to school in this van on that same highway during rush hour.
01/20/201193225
 Was driving my 2004 mercury monterey and all the sudden my transmission quite letting the car go forward or in reverse. took it to a repair shop and it was the torque converter which cost me $2300 to repair.
11/30/201049842
 I am the owner of a 2004 mercury monterey minivan which i purchased new. about a month ago and literally without any sign of problems, i came out of work and discovered that my van would start up fine but would not go into gear (forward, reverse etc.) i had the van towed to the nearest ford dealership and was told that the torque converter had went out and that it would cost me $1600 to repair. after threatening to tow the vehicle to another shop i eventually got them to agree to drop the cost to $1000. i was shocked that the transmission would have such a major break down with less than 50,000 miles. after researching the internet i discovered that there are many complaints about the same problem and that it always seems to occur around the 50k mileage mark. in fact, i discovered that a class action lawsuit has been filed in ny for this very issue. please investigate and if appropriate force ford to issue a recall. i would like to be reimbursed for these repairs if it is discovered that faulty or cheap parts are to blame for this problem. thanks.
01/03/201147743
 While driving in traffic with my sister & my young son, without any warning signs, our mercury monterey just quit. by the good grace of god, divine intervention, angels or whatever else may have intervened, it so happened that we had missed the exit to enter interstate 695 so the incident occurred on a busy city street instead of the highway. that being said, we easily could have lost our lives in either place, however it would have been a sure bet at 60 mph on the highway! the vehicle was towed to a garage and the problem was diagnosed as a failed transmission, more specifically, the automatic transmission torque converter. the transmission had to be replaced.
06/05/2010115000
 My wife was driving my 2004 mercury monterey around the perimeter of our local mall. suddenly the van slowed, and she noticed the tachometer showed the rpms increasing as the pressed the accelerator. the van stopped dead. she had to call me to push the van into a parking space until we could have it towed the following day. the could have been extremely dangerous in traffic. i have a handicapped 19 year old daughter, and rely on this van for her transportation, so on top of the safety issue, this is a tremendous inconvenience for us.
12/16/201085000
 I have a 2004 mercury montery was driving and all the sudden transmission went out without warning. no warning lights or other shifting problems. very hazardous. they want 4 to 6000.00 to repair this is definatly a ford problem and should be reparierd by them. i could have been killed and my passengers only by the grace of god we werent.
12/10/201077650
 I was on my way home after picking up my 2 granddaughters and my car just lost all movement. the motor was running but when i tried to excelerate it would not move forward. i was able to coast to the bottom of the hill, where luckily there was turnoff lane. i called for assistance and then had to be towed. the girls were scared to death, i guess just knowing that we wern't able to go, it was dark and we were on a busy highway. the mechanic has informed me that it is the transmission. my car is a 2004 mercery monterey, only 77,000 miles. it has never given me any trouble. this has been quite an inconvience, especially since i work everyday and it is going to be quite an expense to replace, last quote was 2600.00, which is not easy to come by given the ecomony. after reading over 100 complaints from others sharing the same experience, i feel this is definitely something that needs to be investigated. i guess we were lucky that an accident did not occur, given the circumstances under which this happened.
12/16/201085000
 I have a 2004 mercury montery was driving and all the sudden transmission went out without warning. no warning lights or other shifting problems. very hazardous. they want 4 to 6000.00 to repair this is definatly a ford problem and should be reparierd by them. i could have been killed and my passengers only by the grace of god we werent.
12/10/201077650
 I was on my way home after picking up my 2 granddaughters and my car just lost all movement. the motor was running but when i tried to excelerate it would not move forward. i was able to coast to the bottom of the hill, where luckily there was turnoff lane. i called for assistance and then had to be towed. the girls were scared to death, i guess just knowing that we wern't able to go, it was dark and we were on a busy highway. the mechanic has informed me that it is the transmission. my car is a 2004 mercery monterey, only 77,000 miles. it has never given me any trouble. this has been quite an inconvience, especially since i work everyday and it is going to be quite an expense to replace, last quote was 2600.00, which is not easy to come by given the ecomony. after reading over 100 complaints from others sharing the same experience, i feel this is definitely something that needs to be investigated. i guess we were lucky that an accident did not occur, given the circumstances under which this happened.
12/15/201070000
 I have a 2004 mercury monterey with approximately 70,000 miles. the torque converter was replaced under an extended warranty at approximately 37,000 miles. i just took the van back to the dealership because of a noise from the engine, and i am told by the mercury tech the torque convertor is going bad again, and they want $1700 to replace it again. in researching this problem i found a large number of complaints also filed for the same problem, this needs to be addressed.
12/16/201085000
 I have a 2004 mercury montery was driving and all the sudden transmission went out without warning. no warning lights or other shifting problems. very hazardous. they want 4 to 6000.00 to repair this is definatly a ford problem and should be reparierd by them. i could have been killed and my passengers only by the grace of god we werent.
12/10/201077650
 I was on my way home after picking up my 2 granddaughters and my car just lost all movement. the motor was running but when i tried to excelerate it would not move forward. i was able to coast to the bottom of the hill, where luckily there was turnoff lane. i called for assistance and then had to be towed. the girls were scared to death, i guess just knowing that we wern't able to go, it was dark and we were on a busy highway. the mechanic has informed me that it is the transmission. my car is a 2004 mercery monterey, only 77,000 miles. it has never given me any trouble. this has been quite an inconvience, especially since i work everyday and it is going to be quite an expense to replace, last quote was 2600.00, which is not easy to come by given the ecomony. after reading over 100 complaints from others sharing the same experience, i feel this is definitely something that needs to be investigated. i guess we were lucky that an accident did not occur, given the circumstances under which this happened.
12/15/201070000
 I have a 2004 mercury monterey with approximately 70,000 miles. the torque converter was replaced under an extended warranty at approximately 37,000 miles. i just took the van back to the dealership because of a noise from the engine, and i am told by the mercury tech the torque convertor is going bad again, and they want $1700 to replace it again. in researching this problem i found a large number of complaints also filed for the same problem, this needs to be addressed.
12/10/201077650
 I was on my way home after picking up my 2 granddaughters and my car just lost all movement. the motor was running but when i tried to excelerate it would not move forward. i was able to coast to the bottom of the hill, where luckily there was turnoff lane. i called for assistance and then had to be towed. the girls were scared to death, i guess just knowing that we wern't able to go, it was dark and we were on a busy highway. the mechanic has informed me that it is the transmission. my car is a 2004 mercery monterey, only 77,000 miles. it has never given me any trouble. this has been quite an inconvience, especially since i work everyday and it is going to be quite an expense to replace, last quote was 2600.00, which is not easy to come by given the ecomony. after reading over 100 complaints from others sharing the same experience, i feel this is definitely something that needs to be investigated. i guess we were lucky that an accident did not occur, given the circumstances under which this happened.
12/15/201070000
 I have a 2004 mercury monterey with approximately 70,000 miles. the torque converter was replaced under an extended warranty at approximately 37,000 miles. i just took the van back to the dealership because of a noise from the engine, and i am told by the mercury tech the torque convertor is going bad again, and they want $1700 to replace it again. in researching this problem i found a large number of complaints also filed for the same problem, this needs to be addressed.
11/05/201058000
 The van is a 2004 mercury monterey. i was driving home from dropping a friend off to get his suv from the shop. i was driving home, and had to slow down to make a left turn at the light. i turned and went to step on the gas and there was nothing. i thought at first i had somehow bumped it into neutral. when i looked down it was in drive. i just made it over the train tracks when it came to a stop. i tried everything i could think of. i turned the van off then on went through all of the gears, and nothing happened. my wife called aaa, and had the van towed to a repair shop where we were told it would cost between $2,500 to $3,000 to replace the transmisson because the torque converter sent metal shavings through the transmisson. the most frustrating thing is we dont have the money to have it fixed, and with a family of 5 it is really hard to get around.
12/15/201070000
 I have a 2004 mercury monterey with approximately 70,000 miles. the torque converter was replaced under an extended warranty at approximately 37,000 miles. i just took the van back to the dealership because of a noise from the engine, and i am told by the mercury tech the torque convertor is going bad again, and they want $1700 to replace it again. in researching this problem i found a large number of complaints also filed for the same problem, this needs to be addressed.
11/05/201058000
 The van is a 2004 mercury monterey. i was driving home from dropping a friend off to get his suv from the shop. i was driving home, and had to slow down to make a left turn at the light. i turned and went to step on the gas and there was nothing. i thought at first i had somehow bumped it into neutral. when i looked down it was in drive. i just made it over the train tracks when it came to a stop. i tried everything i could think of. i turned the van off then on went through all of the gears, and nothing happened. my wife called aaa, and had the van towed to a repair shop where we were told it would cost between $2,500 to $3,000 to replace the transmisson because the torque converter sent metal shavings through the transmisson. the most frustrating thing is we dont have the money to have it fixed, and with a family of 5 it is really hard to get around.
12/05/201088000
 I own a 2004 mercury monterey that apperantly has a transmission/torqure converter issue with it. on the 5th of december me and my family were driving home from the base that we are stationed at overseas when all of a sudden i lost power in the vehicle. the rpm's shot up but never accelerated. luckily i was able to pull off the rd safley. i shut off the vehicle, restarted it put it into gear and nothing... we had it towed to a local garage out here and the mechanic said that my transmission is junk... we have not had any other problems with this vehicle except for this... no warning lights or anything came on to warn us of a possible problem with the vehicle.. we do not have the money to get this fixed and still owe about $9000.00 on this vehicle. what is ford gonna do about this????
10/01/201094000
 Transmission failure - caused by faulty torque converter
11/15/201090000
 My family and i were traveling down a rural road when our 2004 mercury monterey just lost its power to move. the engine was still running but when i pushed on the gas we didn't have any response and we coasted to the side of the road out in the country away from everything and everyone. our cell phone had no signal so i had to walk three miles to get my signal on the cell phone to be able to call for help while my wife and grandson waited in the van until i returned. i had to get the van pulled 35 miles back home and it is still setting because no one knows why it quit moving and what to do about it. i tried all gears and none of them work.
11/12/201072450
 I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. i had nowhere to go except the ditch. my van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
11/15/201090000
 My family and i were traveling down a rural road when our 2004 mercury monterey just lost its power to move. the engine was still running but when i pushed on the gas we didn't have any response and we coasted to the side of the road out in the country away from everything and everyone. our cell phone had no signal so i had to walk three miles to get my signal on the cell phone to be able to call for help while my wife and grandson waited in the van until i returned. i had to get the van pulled 35 miles back home and it is still setting because no one knows why it quit moving and what to do about it. i tried all gears and none of them work.
11/12/201072450
 I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. i had nowhere to go except the ditch. my van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
11/15/201090000
 My family and i were traveling down a rural road when our 2004 mercury monterey just lost its power to move. the engine was still running but when i pushed on the gas we didn't have any response and we coasted to the side of the road out in the country away from everything and everyone. our cell phone had no signal so i had to walk three miles to get my signal on the cell phone to be able to call for help while my wife and grandson waited in the van until i returned. i had to get the van pulled 35 miles back home and it is still setting because no one knows why it quit moving and what to do about it. i tried all gears and none of them work.
11/12/201072450
 I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. i had nowhere to go except the ditch. my van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
11/15/201090000
 My family and i were traveling down a rural road when our 2004 mercury monterey just lost its power to move. the engine was still running but when i pushed on the gas we didn't have any response and we coasted to the side of the road out in the country away from everything and everyone. our cell phone had no signal so i had to walk three miles to get my signal on the cell phone to be able to call for help while my wife and grandson waited in the van until i returned. i had to get the van pulled 35 miles back home and it is still setting because no one knows why it quit moving and what to do about it. i tried all gears and none of them work.
11/12/201072450
 I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. i had nowhere to go except the ditch. my van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
11/10/201059876
 Sudden (and silent) automatic transmission failure on 2004 mercury monterey with 59876 miles. stopped at a signal light, proceeded on green light and accelerated to 30 mph, no problems, normal acceleration. proceeded 500 feet and stopped at rail road crossing. van lost motive power and stopped. the engine revved but van did not move. no warning, no lights,no sound, van will not move. blocked railroad crossing, pushed van to the side of the road and then got vehicle towed home. all maintenance performed at mercury recommended mileage and time. lost two transmissions on 2002 chevy venture, and bought the van based on ford/mercury reputation.
11/12/201072450
 I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. i had nowhere to go except the ditch. my van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
11/10/201059876
 Sudden (and silent) automatic transmission failure on 2004 mercury monterey with 59876 miles. stopped at a signal light, proceeded on green light and accelerated to 30 mph, no problems, normal acceleration. proceeded 500 feet and stopped at rail road crossing. van lost motive power and stopped. the engine revved but van did not move. no warning, no lights,no sound, van will not move. blocked railroad crossing, pushed van to the side of the road and then got vehicle towed home. all maintenance performed at mercury recommended mileage and time. lost two transmissions on 2002 chevy venture, and bought the van based on ford/mercury reputation.
10/29/201059700
 2004 mercury monterey 59.700 miles and the torque converter went out. thankfully the vehicle broke down in front of the house. after reviewing a bunch of websites, there should be a recall on this vehicle for this problem. this is a family vehicle sold to the consumers as safe. hardly, the case!
10/20/201062000
 Without any warraning our 2004 mercury monterey had drivetrain issues. we were at a red light and when we went to accelerate the van did not move. we turned it off and waited a few minutes the started it back up. we were then able to park it along the road before the transmission started to not work again. we now are not sure as what to do about it. we can not afford to put money nto it to have it repaired. after reading here and on line this seems to be a issue with ford. we called ford and they said to take it to a dealer and have it looked at. i first went to the dealership and they said it would be $75.00 per hour to look at it with a window of 1 to 3 hour cost. and 1 hour minium fee.
10/14/201088000
 Had transaxle repaired in 2009 for $2,500. transaxel was replaced. drving home from nashville to knoxville last night transaxel went out at 70 mph. had to coast to a stop. was smoking when pulled over
06/27/2010105000
 On june 27, 2010 the vehicle lost power to the drive wheels without any warning noises or other physical indicators and without any dashboard indicator lights. approximate mileage - 105,000. qualified mechanic advised to replace transmission. a used transmission was obtained and installed by qualified mechanic with the same results on october 8, 2010.
10/02/2010178000
 Driving on the highway in our 2004 mercury monterey, the car acted like it went into neutral and had to be coasted onto the shoulder. there was no warning light or indication of any mechanical problem beforehand. after taking it to the dealership, they declared it was a problem with the transmission. all required maintenence had been done on the vehicle. the vehicle is currently at the dealership.
08/25/201012500
 2004 mercury monterey with 120,000, wouldn't move in the middle of long trip. torque converter stripped out. started jumping in and out overdrive when finally did move, but blew out seal.
10/02/2010178000
 Driving on the highway in our 2004 mercury monterey, the car acted like it went into neutral and had to be coasted onto the shoulder. there was no warning light or indication of any mechanical problem beforehand. after taking it to the dealership, they declared it was a problem with the transmission. all required maintenence had been done on the vehicle. the vehicle is currently at the dealership.
08/25/201012500
 2004 mercury monterey with 120,000, wouldn't move in the middle of long trip. torque converter stripped out. started jumping in and out overdrive when finally did move, but blew out seal.
10/02/2010178000
 Driving on the highway in our 2004 mercury monterey, the car acted like it went into neutral and had to be coasted onto the shoulder. there was no warning light or indication of any mechanical problem beforehand. after taking it to the dealership, they declared it was a problem with the transmission. all required maintenence had been done on the vehicle. the vehicle is currently at the dealership.
08/25/201012500
 2004 mercury monterey with 120,000, wouldn't move in the middle of long trip. torque converter stripped out. started jumping in and out overdrive when finally did move, but blew out seal.
10/02/2010178000
 Driving on the highway in our 2004 mercury monterey, the car acted like it went into neutral and had to be coasted onto the shoulder. there was no warning light or indication of any mechanical problem beforehand. after taking it to the dealership, they declared it was a problem with the transmission. all required maintenence had been done on the vehicle. the vehicle is currently at the dealership.
08/25/201012500
 2004 mercury monterey with 120,000, wouldn't move in the middle of long trip. torque converter stripped out. started jumping in and out overdrive when finally did move, but blew out seal.
09/27/2010116000
 2004 mercury monterey - wife driving down the highway (with one child as a passenger) at 65 mph. vehicle lost all ability to accelerate. no gear. had to coast to the side of the highway (during rush hour) where there was little to no room to even exit the vehicle safely. she was stuck in the vehicle while cars and trucks sped by rapidly often coming close to hitting her. police were called and also a tow truck. the van had no movement in any gear. only had park and neutral. van was towed and the problem was determined to be a failed torque converter. specifically the splines inside the converter where the shaft coming out of the transmission engages. repair cost plus tow is $2000. luckily no one was hurt but it was a very dangerous situation. after some research there is apparantly a class action suit against ford on this issue and a nhtsa investigation underway (ea09016)
09/14/200999500
 Tl-the contact owns a 2004 mercury monterey. while driving at 35mph without notice the transmission fail. the transmission slips out of gear and would not go back into gear. the vehicle was parked and not repaired. the contact stated he has not made a decision as to where to take the vehicle for repair. the dealer or manufacturer was not contacted. the failure mileage was 99,500....mw
08/11/201098000
 We bought a 2004 mercury monterey with 97k miles on it in june 24, 2010...everything was fine until august 11, 2010. i was driving and all of a sudden the car will not accelerate...so i drift to the side of the road and try to get the van to accelerate but nothing happend. i had to get it towed and the transmission guy took it apart and said the torque converter needs replaced it went out...we are still waiting to see if our extended warranty covers it if not it will be 1400-1600 bucks to get it fixed. i mean we had not even had it for two months yet. i started researching and found alot of complaints on it and still nothing has been done. thanks goodness no one in my family got hurt, what will it take to get them to recall this problem and to keep people safe?
08/29/201062000
 Driving home from west side of state to east sideof state and had cruise control on. had my 2 year old, 4 year old and 5 year old and wife in car. engine was at 2300rpm and around 65mph. cruise control was engaging power to maintain 65mph and then rpm flared up to 4000rpm and all loss of power. i was on freeway and barely was able to pull over. was half on shoulder and part on white lane marker. could not get car to drive off lane. people were honking and was worried that we would get hit.could not get kids out of car because of dangergerous objects from moving car tires passing by.i have no power in reverse drive, second or 1st.its like being in nuetral with engine reving and no movement.please advise.
08/11/201098000
 We bought a 2004 mercury monterey with 97k miles on it in june 24, 2010...everything was fine until august 11, 2010. i was driving and all of a sudden the car will not accelerate...so i drift to the side of the road and try to get the van to accelerate but nothing happend. i had to get it towed and the transmission guy took it apart and said the torque converter needs replaced it went out...we are still waiting to see if our extended warranty covers it if not it will be 1400-1600 bucks to get it fixed. i mean we had not even had it for two months yet. i started researching and found alot of complaints on it and still nothing has been done. thanks goodness no one in my family got hurt, what will it take to get them to recall this problem and to keep people safe?
08/29/201062000
 Driving home from west side of state to east sideof state and had cruise control on. had my 2 year old, 4 year old and 5 year old and wife in car. engine was at 2300rpm and around 65mph. cruise control was engaging power to maintain 65mph and then rpm flared up to 4000rpm and all loss of power. i was on freeway and barely was able to pull over. was half on shoulder and part on white lane marker. could not get car to drive off lane. people were honking and was worried that we would get hit.could not get kids out of car because of dangergerous objects from moving car tires passing by.i have no power in reverse drive, second or 1st.its like being in nuetral with engine reving and no movement.please advise.
06/21/201078000
 Own a 2004 mercury monterey with a rebuilt tranny when bought. 3 young kids under age 3. transmission just went while driving with all 3 kids. thank god no-one was hurt! this is a known problem. why is there no recall????
05/18/201088023
 With no warning, our van would not go into any gear. we were fortunate to be just pulling away when transmission disengaged and not on the highway. after investigating problem, seems mechanic will have to replace/rebuild transmission.
11/30/2007105000
 My family owns a 2004 mercury monterey. while driving through mountainous highway conditions, our transmission failed. even though the dash has warning lights, there was no warning when we lost all motive power at highway speeds. we were fortunate to make it to the side of the road without being run down by the numerous semi trucks that were close on our tail pipe going up a hill. we were more than 100 miles from home, so decided to get the repairs done in the nearest large city. we were told the transmission was useless and we needed to replace it or have it rebuilt. our vehicle had 105k miles when this break-down occurred. the mechanic found a suitable replacement transmission from a vehicle that had been in a rear-end collision, and it only had 38k miles. we chose to have the transmission replaced with the used part that only had 38k miles. of course, the mechanic kept all the old parts, and i was never in a position to see the work in progress. i was not given any specific information about the other vehicle's make and model other than the fact that it was not a mercury monterey. after doing some research, i now have concluded that it was most likely a ford freestar transmission we received as a replacement part. it has been 2-1/2 years and 22k more miles since this incident (equaling 60k total miles on the replacement transmission), and we are now taking this vehicle back into the shop again because of more transmission problems. is there anything anyone can do?
06/13/200863000
 Tl*the contact owns a 2004 mercury monterey. while driving at 35 mph, the trans axle light illuminated which indicated that there was a failure within the automatic transmission. the torque converter output shaft lines were stripping which caused a sudden loss of power to the drivetrain. the vehicle was taken to an authorized dealership where the torque converter and torque converter clutch was partially replaced. the failure occurred again; the dealer then stated that the entire transmission needed to be replaced. the failure mileage was approximately 63,000. the current mileage was approximately 100,370.
05/08/201053000
 We have a 2004 mercury montery with a little over 50k miles and my husband was traveling out of state and after a few hours of driving on the highway the transmission stopped working. he is now stranded in another state 5 hours from home and 6 hours from his destination with 3 children. something has to be done about this.
04/29/201094365
 While driving my daughter to school this morning, i felt like the accelerator seemed to slip, i had to stop for a bus stop as this happened. when the bus moved and i could go i pushed the gas and the engine revved but the car wouldn't move. there were numerous cars behind me on a narrow two lane road. fortunately a gentleman offered to push me off the road, i thought i was going to have to have a twelve year old boy get behind the wheel so i could push the van off the road. i had to have the van towed home, and am currently trying to figure out what to do. i just had to have the compressor and fan replaced on this vehicle. this is just one more problem in a long line of problems i have had with this van. this is the worst car i have ever owned. based on the complaints i've now found on this van same year and model i believe my next step is to contact my senator, this ranks right up there with the toyota recalls. i'm frankly very surpassed there have been no recalls yet for this lemon. i thought i was just unlucky but i see i'm far from the only one suffering from these problems. by the way this van has approximately 94k miles. not what i would call high mileage.
04/21/201077450
 Going up a hill (56 mph zone) on a clear sunny day, light traffic. on the way down our 2004 mercury monterey van was placed into cruise control. after a minute rpm shot up and lost momentum, coasted to right shoulder, all of the transmission fluid spilled over the road and into other vehicles. first occurrence, no warning, no accident due to light traffic. stranded about 40 miles away from home vehicle towed to a dealership. transmission replaced.
03/24/201052000
 No prior warning, working fine then not working at all... will not go into gear (engine will rev, you can shift to reverse, or drive but nothing). transmission failure on my mercury monterey 2004. i have not corrected the problem as of yet dealership says new transmission cost is $3500.
04/01/201051000
 Tl* the contact owns a 2004 mercury monterey. the contact applied the brakes at speeds of 30 mph. she then attempted to regain speed but the vehicle would not accelerate. the vehicle was towed to her residence and then to an independent mechanic. the mechanic stated that the transmission had failed and would need to be replaced. the failure and current mileages were approximately 51,000.
02/10/2010112000
 2004 mercury monterey had torque converter/transmission failure during acceleration on the highway. there are reports of over 3,000 on the nhtsb website and only 32,000 vehicles were produced, so this is occuring in over 10% of these vehicles. i don't understand why these vehicles are still on the road and not being recalled by your agency.
04/05/201080313
 Transmission is slipping during acceleration in 2004 mercury monterrey with less than 80,000 miles making it dangerous to drive. this started recently and was first noticed driving up hills, but now is occurring on level highways.
04/02/201065000
 I have a 2004 mercury monterey (well maintain, 65k). last friday (april 2, 2010), i was driving in florida turnpike with heavy traffic and all of sudden without any warning (alarm or light) loss motive power. my whole family w/ kids was in the vehicle and i just thank! god, that we were not hurt. i immediately pulled into a roadside. i tried but wasn
03/26/201075136
 Vehicle suddenly and unexpectedly lost power while wife was driving on level terrain with two passengers at constant speed of approx. 65 mph in right lane of an interstate. engine rpm increased but vehicle speed decreased. power loss was complete. fortunately a rest area was within coasting distance and vehicle was able to come to a safe stop there. engine would crank and run but vehicle would not move in any gear, forward or reverse. vehicle was towed to a ford dealer, who diagnosed transmission failure. vehicle was repaired at a cost of approx. $3,300 by replacing transmission and torque converter with ford remanufactured parts. i personally reviewed the failed transmission and torque converter when i picked up the repaired vehicle. due to the substantial core charge (approx. $600) i allowed the dealer to keep the parts for return to ford. while reviewing the parts, i was able to identify and photograph what appeared to be the root cause of the failure. all teeth of the pump drive spline (a female spline inside the torque converter) were sheared off so that the spline bore was completely smooth. (i also observed and photographed an undamaged converter for comparison.) there was no damage to the mating male pump drive spline on the transmission. the nature of this failure clearly points to a design or manufacturing defect. the failed spline teeth must have been soft or they would have damaged the mating teeth on the male spline. the failed spline component appeared to be a stamped 1/8 thick steel washer which was welded to the inside of the torque converter case. failure of this component suggests that its design thickness and strength were grossly inadequate to support the pump drive load for the service life of the vehicle. it is extremely dismaying to have the failure of a less than $2 component result in a potentially life-threatening situation and a very expensive repair bill. of particular concern is that there was absolutely no warning of impending failure!
05/18/200866000
 Transmission failure of 2004 mercury montery at highway speed. van suddenly lost acceleration. transmission spline was defective and transmission was replaced.
03/17/201092000
 2004 mercury monterey minivan. complete, sudden, unexplained transmission failure. vehicle would not move and made a high-pitched whirring noise when turned over, which was the transmission totally gone out. 90000 miles, bought 5 years ago from a dealer with 20000 miles, maintained excellently since then with no other problems. our mechanic said he fixed 2 other vehicles of similar mileage with same problem in the last 2 months, unusual for our rural area. he explained this seems to be a common defect of this vehicle. cost us $3000 to repair, not under warranty. the dealer would have charged $4000. ford/mercury motor company barely acknowledged the complaint, replied with a pat reponse encouraging me to visit my dealer and find a new vehicle!, and that was the extent of their customer service. in googling this problem it seems there are many other people experiencing the same problem and i even read about a potential recall because of these problems. i wish i'd never bought this car.
03/12/2010140000
 2004 mercury monterey vehicle turns on but does not reverse or drive will not move in any direction. possible diagnose is transmission torque converter. vehicle was driving fine and all of a sudden this happened.
02/28/2010560001
 I have a 2004 mercury monterey the transmission went on it at 56,000 miles i've been reading on the net that it's happening to alot of the same vehicles around the same miles. the van was driving fine and it just quit no noise no warnings nothing just quit. *tr
02/26/2010591291
 We were traveling down the road at about 50 mph when all forward momentum was lost. we coasted to the side of the road where we attempted to put the vehicle into gear. the vehicle would not go into any gear. transmission specialist suspects torque converter failure possibly transmission damage. this is extremely concerning since this vehicle is low mileage (59,129) and has a perfect maintenance history. *tr
12/28/2009625701
 Transmission went bad in my 2004 mercury monterey sometime around spring of 2005, tranny was covered under warranty so i didn't put much thought into it as it didn't cost me anything, thought it was a freak problem. last month the transmission went out in my van again, at this moment i have 62,570 miles on the van. the van died in an intersection and we were nearly re-ended we being me, my 10 year old son and my 14 month old granddaughter. i just had to take my van back to the transmission shop two days ago as it has again stopped shifting gears properly. the mechanic says it is the cooling system that cools the transmission that is causing the problem-none the less it is a recurring dangerous problem. i decided the file a complaint after finding 1132 post on edmunds.com regarding this issue. i cannot include my vin number at this time because the van is in he shop along with my registration in the glove box. *tr
12/23/2009784001
 While driving our 2004 mercury monterey the transmission quit working right in the middle of the road. i was able to get to the side of the road with out incident. the van only has 78,000 miles on it and would expect more than that on a major component. i'm still making payments on a van that doesn't work. to get it fixed is between $1500 to 2500. *tr
10/10/2009959501
 2004 mercury monterey ,transmission does not work. stopped in the middle of 5 lane interstate. *tr
02/17/20101120001
 My 2004 mercury monterey had the transaxle light flashing on and off periodically. when the car would get to 25 miles per hour, it would jump into gear. we had the transmission fluid changed which resulted in no improvement. today as i was on the entrance ramp to the highway, i started to accelerate and the car did not accelerate and would not go over 25 mph. i luckily avoided a major accident by shifting it into 3rd gear. when i put it back into drive,, i was not able to get the car to accelerate. i was very worried that someone was going to hit me. *tr
02/12/2010880001
 I own a 2004 mercury montery.i was driving down a main road when all of a sudden, when i stepped on the gas the van quit moving. i had no warning, the rpms moved but my vehicle would not move in any gear. i managed to make it into the left turn lane on a very busy road, and had to wait 40 minutes for a towtruck, the whole time hoping i wouldn't get hit. there was no shoulder on this particular road to pull off on. it was very frightening. this could have been extremely dangerous had this happened on my way to the university. i have to drive about 40 miles on an expressway at night for my classes, if this would have happened then i could have been in alot of trouble. not just the fact of getting hit on the expressway but being a female stranded at night alone on the expressway. i hope ford is forced to fix this problem. *tr
01/08/201067000
 I was driving the van then suddenly lost all forward power. the engine revved but was not making the van go forward. i was on a busy road and pulled over. i could move the shifter to park, reverse and drive but it did not make the van move at all, forward or backward. this was sudden. it was very dangerous to lose power in traffic.
01/30/2010450001
 My mercury monterey 2004 transmission surges an slipped while traveling down the highway an sometimes in reverse when backing out of driveway it has 45,600 miles and is under warranty till april 22 2010 ,i will be going to the shop for repairs or service next week. *tr
08/15/200950000
 I have brought my vehicle into southgate lincoln mercury in southgate mi several times prior to the torque converter repair. since the repair i have continued to experience problems with drivability. gas mileage has reduced greatly (was around 17-19) down to 13.8. the vehicle drives at high rpm's and i still experience where the rpm will kick up briefly then will go back down. my complaint to the dealer was submitted again just prior to warranty expiring and now i am stuck with a vehicle that they can't seem to repair. i continue to get that they can't identify a problem.*cw
01/22/2010530001
 I was driving about 35 mph late at night when i lost forward motion. car will start, but it chokes and then dies when going forward. car will not go in reverse. i had no problems with it till now. trans fluid is fine. *tr
01/15/2010501431
 Transmission failed at highway speed. vehicle had no indication that there was a problem. i was driving in us highway 83 when vehicle suddenly shifted from drive to neutral. vehicle slowed to a stop. *tr
01/08/2010895001
 While driving at highway speed i lost the ability to move (transmission) and narrowly escaped being rear-ended by traffic. *tr
12/20/2009670001
 2004 mercury monterey mini van. torque converter has failed and rendered the mini van inoperative. fortunately, my son and brother in law were not in highway traffic. i see there is some research on this. has there been any updates on this research to qualify as a recall from ford? thank you. *tr sean assam
12/18/2009660001
 While traveling on i 75s in our 2004 mercury monterey our vehicle suddenly seemed to have lost it's transmission. after getting us across two lanes over to the side by the guard rail we sat 2 hours in the ice and snow at a dangerous place along the road side, according to the police who waited with us with lights on. after getting towed into a ford dealer we found out our torque converter went out causing us to rent a vehicle to be able to continue onto our family vacation. how fun to vacation not knowing how much the repairs would cost and also having to add on the cost of a rental vehicle for the week. if there is anymore we can find out on a possible recall, we heard from the dealership this has been a common problem, we would really appreciate it. *tr
12/30/2009595001
 I have a 2004 mercury monterey the automatic transmission failed while in heavy traffic and poor weather conditions i feel lucky to not have been struck by another vehicle. *tr
12/23/20091040001
 Was driving 2004 mercury monterey, when vehicle lost motive power and could only coast to safe area. vehicle would not engage in r, d, 1 or 2 gears. only park gear would engage. *tr
12/15/2009590001
 I was traveling down 78 ( a major road in town and my van (04 mercury monterey) just quit going. i had to coast into a turn lane to get out of the main road. it was very dangerous and i had my kids in the car. there was no warning at all, it just quit going. i called my dad and he got the repair shop to pull my car out of the turn lane. the mechanic said it was my transmission; it needed to be replaced. *tr
08/13/2009500001
 Vehicle was in several time for repairs on the shifting of the vehicle. nothing found until the vehicle suddenly would no long drive in gear. vehicle was towed to dealer and repaired with a new torque converter around august 2004. the shifting of the vehicle is still a problem and on top of that the gas mileage and decreased significantly. the shifting problems is just a continuation of my original complaint. *tr
03/28/2008490521
 I was backing out onto the street and i started to go forward , and i lost all power. i am on the interstate alot for appointments for my son. i am glad we were not on it that day it could've been fatal. we had to have the transmission fixed. they replaced all necessary components. *tr
09/15/2009800001
 2004 mercury monterey my wife's van was running and working perfectly. she then went to the grocery store, came out and started the vehicle. it would not go anywhere, the transmission was lost. it cost us $1400 to replace it. *tr
09/03/2008498811
 Driving car at 65 mph down highway and transmission lost all power. coasted to a stop on busy highway while on vacation with entire family and dog in vehicle 200 miles from home. engine was still running fine but car would not move when shifting transmission through all gears including reverse. vehicle was towed to a ford dealership and they diagnosed problem as a failed transmission torque converter. there was absolutely no indication prior to the failure that there was any problem with the transmission. *tr
12/03/2009861041
 I was driving apx. 40 mph when the rpm gauge vamped up high then back down then the vehicle lost all power. was able to coast to shoulder of road. we have had no past issue/symptoms what so ever. myself and my four children were left on the side of the road waiting for help on a very cold day. once the vehicle was towed, to a repair shop, the diagnosis: internal transmission failure, also mentioned was shaft broke inside transmission, the radiator would have to be replaced due to metal shavings, the transmission cooler/combo will have to be replaced and lines flushed. the repair cost: $3,363.43. nothing has been done to correct/fix this issue because we don't have $3,363.43 to correct/fix this issue. no icons/warning lights, no messages on my dash message board. no warning! *tr
08/03/2009460001
 Driving at approximately 25 mph, without warning, experienced a complete loss of transmission. coasted to the side of the road. no gears, engine revs, spindles turn freely. there was no noise associated with failure, transmission fluid was not burned nor dirty, no loss of fluids. 46,000 miles on vehicle. not sure what to do with it, looking for similar problems reported. *tr
11/23/2009900001
 Our transmission/torque converter went out on our 2004 mercury monterey. it left my 4 year old and my husband stranded on 95 (highway) for hours. it just stopped moving. *tr
11/20/2009650001
 Was driving 2004 mercury monterey premier minivan when suddenly while in drive gear lost all drive power to the wheels. luckily there was an out to pull safely off the road, into a driveway. if this would've occurred 1/4 mile further in the roadway there wouldn't have been an out as this is a very curvy mountainous road where few places to safely exit the highway. potentially there could've been terrible injuries or worse w/4 passengers in the vehicle including my precious 2yr old daughter and handsome 4 year old boy. there was a complete loss of power talk about having no control of a situation. very scary and nerve racking. this is definitely a safety concern that needs to be a recall. this could've been a whole lot worse. first thing i did when i gt towed home was checked internet for problems with tranny and the article came up about nhtsb probe about this exact description so i felt i had to make a complaint. hope this enough description. *tr
11/17/2009550001
 Sudden complete transmission failure. *tr
11/16/2009540001
 With 54k miles on vehicle, and no previous problems, the transmission completely failed while driving, with the car having to coast to the side. it has required a transmission replacement. it is a 2004 mercury monterey, and it appears that many ford/mercury owners have had this same problem. it's bad enough that it fails, but i was thankful we weren't on the freeway when it happened, just a city street. *tr
10/15/2009600001
 My wife was backing out of her parking spot, put the van in forward, and discovered that it would not move. there were no indications that this event was going to happen. our repair technician had to replace our planetary gearset, because they were destroyed, the torque converter was replaced as a precaution, and the neutral switch was replaced because it was thought to be the root cause. however a broken cam switch wire was preventing the car from operating normally. when that was finally discovered, we were able to get our van back. *tr
10/15/2009545961
 My wife was driving at night on a busy two lane road when the vehicle suddenly lost acceleration, as if it had been shifted into neutral. she was able to coast into a left turn lane for a subdivision where she had to wait in the vehicle for over an hour for help to arrive. the vehicle was taken to a ford dealer where they replaced the torque converter due to failed pump shaft spline. the repair cost us $1475.46. *tr
10/08/2009820001
 Transmission failure: upon entering interstate 64 outside lexington, ky my 2004 mercury monterey mini-van lost forward acceleration. the tach revved high but no forward motion. came very close to being struck by a tractor trailer rig but managed to steer the vehicle off the interstate. tried placing the car in any gear but had no drive power. the only thing that worked on the transmission was park, all other gears were inoperative. monterey had to be towed to a ford dealership. investigation has indicated that the torque converter has failed. there was no warning of any problems with the transmission on this vehicle, no noises or slippage. it has approx. 82000 miles on it. i purchased this vehicle new and never had a problem before this with the engine or transmission. i feel that only my skills as a driver prevented a major accident from happening. had i not taken immediate action to change the direction of the vehicle when forward drive epower was lost i would have been struck by another vehicle. *tr
10/06/2009950001
 My wife was driving home in our 2004 mercury monterey when all of a sudden it lost power to the power train. the car remained on, but would not go anywhere when the gas was pressed while in gear. luckily she was not far from home and we were able to push it until we could get it to our home and call a tow truck. i am more than relieved that we purchased the used vehicle warranty from the dealership we purchased the vehicle from. it appears the transmission will be fully covered under this warranty. i noticed many other blogs and a recall investigation filed for this problem, so i thought i would report one more occurrence of this problem for this vehicle. *tr
09/20/2009910001
 Was on my way home late at night with my three children and had the vehicle on cruise control and suddenly without warning, the rpm needle went all the way over and i realized that pushing on the gas pedal was not making the vehicle speed increase and i was losing speed. i had an 18 wheeler on my bumper and was fortunate to have been able to get to the side of the road. stopped the vehicle and checked under the hood. the vehicle would not go into drive, 3rd gear, low or reverse. i had to have the vehicle towed over 80 miles. *tr
09/16/2009700001
 Sudden loss of ability to move car. we were driving and suddenly our 2004 mercury monterey lost power to the transmission. the engine would still run but no gear would initiate. *tr
09/12/2009485001
 Vehicle was parked for the evening visiting friends out of town. in the morning vehicle was started and the transmission would not work. vehicle was towed to dealership and transmission is being replaced as i type. *tr
08/14/2009345451
 I was driving my 2004 mercury monterey van on a residential street when i lost all power. the engine revved up but there was no power. i coasted to the curb and had the van towed. it was in the shop for ten days. the torque converter had to be replaced. *tr
08/13/200960000
 Tl*the contact owns a 2004 mercury monterey. the contact states while driving approximately 35 mph on normal road conditions the vehicle unexpectedly shifted into reverse without assistance. there was immediate pressure applied to the brake pedal and the emergency brake activated. the vehicle came to a complete stop. there were no prior warnings or injuries. the vehicle was towed to an independent mechanic for diagnostic testing. the technician stated the failures were contributed by a manufacturer defect within the transmission. the vehicle has not been repaired at this time. the failure and current mileages were 60,000.
08/07/2009810001
 2004 mercury monterey 4.2 liter engine, on government business trip to boston and on return trip to virginia, check transmission light came on. stopped in ct at transmission shop and they read the code for torque converter problem. i contacted ford hq and provided the information and they were not aware of any problem like this on the 4.2 liter mini van....however, there are many posting on the internet that dispute that claim. i feel that it is in the best interest of the van owners that an investigation takes place before someone is killed. *tr
07/31/20091120001
 We have a 2004 mercury monterey, while on the highway traveling at 65 mph, during rush hour, with our three children inside, the van dropped out of gear, all we could do is coast! no warning...nothing. they could have been seriously hurt. the engine continued to rev and the transmission just disengaged. luckily for my family, i was near a ramp and was able to coast off of the highway and into the parking lot of an adjacent business, we are looking at 2-3,000k for the repairs. we just bought this van and it is only five years old and only 112000 miles. we have done some internet searching and found that this is a common problem and occurs about every fifty thousand miles or so. *tr
07/28/2009500001
 My wife was driving on highway 100 w in ellicott city with my kid last evening and suddenly the minivan starting de-accelerating. she pressed on the gas pedal but the car was not moving. unfortunately, due to heavy traffic, she could not get the car to the shoulder and the car came to halt on the highway. miraculously, there was a cop who noticed the problem and helped her to get out of the car. we called towing service, who took the car to the dealership. upon diagnosis, the technician found that something in the transmission broke. there was no signs of transmission problem with the car. the vehicle is mercury monterey, 4 years old (2004 make, bought new in jan 2005) and has 50,000 miles on it. we need department of vehicle to investigate in transmission problems with 2004 mercury monterey's as it will cause fatalities on the road. fortunately, i can see my family but this horrific incident can happen with others. ford, should be liable to pay for the transmission repair/replacement. dealership provided an estimate of 3,300 dollars to replace the transmission which is unfair for a consumer in this tough economy. *tr
04/23/20093900141
 Our 2004 mercury monterey with 40000 thousand miles the torque converter went out on rt 25 near louisvlle ms. we were very lucky that traffic was light on the 4 lane highway at the time. *tr
06/30/2009685001
 Transmission failure. car suddenly went into neutral, almost causing me to be hit from behind by passing vehicles. googling the problem shows many other consumers with montereys and freestars (twin of the monterey) with the same problem. *tr
03/31/200965000
 Tl*the contact owns a 2004 mercury monterey. the vehicle was purchased four months ago and is currently experiencing transmission issues. while shifting from park into drive, the vehicle hesitated and jerked. the dealer stated that the transmission failed and clutch debris was found in the transmission fluid. a technician inspected the vehicle and found a seal that was allowing water to enter into the computer, which caused the computer and transmission to both fail. the vehicle will not yet be repaired. the failure mileage was 65,000 and current mileage was 69,000.
06/13/2009660001
 No previous warning! driving down the highway when our 2004 mercury monterey suddenly geared up and then lost all acceleration. thank god there was nobody behind us!! *tr
04/11/2009780001
 2004 mercury monterey, 78k, spouse pulls up to entrance of our church and drops off my daughter. engine still running, she puts in it park until my daughter comes back out. 2 minutes later, with my daughter in tow, she puts in back into drive and the van goes nowhere. engine running, but auto transmission totally fails with absolutely no warning or trigger. trans fluid is full. car won't go reverse or forward. i feel this is a very dangerous situation - transmission fails while car still running! *tr
03/27/2009252001
 While traveling back to connecticut from our winter home in florida, our 2004 mercury monterey mini van's torque converter and pump shaft broke and left us on the side of the road in north carolina. luckily our grandchildren live close to where we broke down, however we are now stranded in nc for several days while the local ford dealership (crossroads ford cary, nc) waits on parts and fixes the problem. my wife and i have medical conditions that require us to see specific medical doctors, which we have to make appointments for months in advance, and we are now in danger of missing our much needed check ups. we have done some research on the issue and it appears that this has been a recurring issue with the ford/mercury mini-vans, however ford has not done anything to help the consumer. as a loyal ford customer in the my late 70's, i purchased this vehicle hoping it would last a long time and possibly be the last vehicle my wife and i purchased. ford has told us our vehicle is out of warranty and therefore not their problems, but we only have 25,000 miles on the vehicle, so there is no reason this was caused by normal wear and tear. the fact that this same failure has occurred in so many of this model vehicles indicates a design flaw, and ford needs to be held responsible for this. *tr
02/17/2009570001
 My wife and two young daughters were driving to the post office. they stopped at a light and when my wife tried to accelerate after the green light changed there was no response... the engine just roared. it was fortunate they were on a slope so my wife was able to cost off the roadway. this would have been a terribly dangerous situation if she was stuck in the middle of a busy road where a rear end collision could easily happen. there was no warning of this incident and at 57000 miles no reason it should have happened. *tr
01/13/2009730001
 2004 mercury monterey van with sudden failure of (?) transmission without warning. van went dead in the road in traffic and did not respond to acceleration/changing gears. dealer said there was a need to replace torque converter and pump. internet search revealed that this is an almost unheard of repair, but frequent with this model and make. *tr
01/10/2009644081
 2004 mercury monterey van with 64,408 miles, driven less than four years, lost its transmission as i was driving down the road. i could only coast to the shoulder. luckily i was not injured.... *tr
12/30/2008385001
 Transmission failure. transmission refused to engage while in traffic. parked vehicle. have not repaired yet. this is a mercury monterey with only 38,500 miles. i have already replaced the power window motor on drivers side. there are many owners complaining about this same problem. ford should recall or fix for free. *tr
12/22/2008365001
 My wife was driving to a doctor's appointment with and for my 4 month old daughter when as she was accelerating from a highway stop light, the van seemed to shift into neutral. she luckily was able to coast to the side of the highway and into a parking lot. the gears don't shift and there is no movement forward or backward. we had it towed to a ford dealership and they inspected it, saying it needed a new transmission. there were no signs there was an issue prior to this (lights, warnings, etc.). i haven't spoken with ford yet, but from what others are saying, it looks like this is something they are turning a blind eye to. seeing as how no one has had a complaint yet involving an injury or death, i wonder what will happen when someone does... ford will be getting a nice lawsuit with all these records. *tr
12/15/2008710001
 The transmission on my van suddenly and without warning let go as i was trying to accelerate onto a major highway in florida. thank god i had the sense to get it off the road and spare a potential disaster with my five children in the van. there was no warning signs prior to the sudden loss of power and it's very upsetting thinking of what could have happened. *tr
12/09/2008590001
 Full transmission failure coast to stop on major highway no notice warning or lights. *tr
09/11/2008535001
 I was backing out of my driveway, put my car into drive to go forward, and the transmission failed. it would not go forward and backward. my car never showed any signs of transmission failure. i had it towed to the dealership and the took it apart. they stated that it was the torque converter. *tr
09/13/2008520001
 Driving at 40 mph when my transmission suddenly completely failed. car will not go into any gear at all. there was no forewarning either immediately before the failure or in the weeks and months leading up to it. the transmission was operating with no problems or aberrant sounds. the transmission fluid was changed according to scheduled maintenance. *tr
08/15/200852000
 Tl*the contact owns a 2004 mercury monterey. while driving between 3-5 mph out of the driveway, the vehicle just stopped moving. the vehicle would drive in reverse, but would not go forward. the vehicle was towed to a mechanic and the contact was informed that a new transmission was needed. in addition, both sliding doors on the vehicle failed to close properly. the doors would pin an adult or bounce back open instead of closing as they should. the doors were repaired. the vin was unknown. the current and failure mileages were 52,000.
06/09/2008520001
 My wife and kids were driving our 2004 mercury monterey with 52,000 miles on it. traveling at 45 mph when suddenly the vehicle seems to shift into neutral with no prior warnings or problems. this was a very dangerous situation as the road is very narrow with few places to pull over. had this happened in traffic or at highway speed they may have been rearended. the transmission had let go. torque converter shot and a total rebuild needed. this appears to be a problem that is occurring at an alarming rate as i find many other people with the same situation. i pulled the transmission myself and had someone rebuild it for me. i then reinstalled the transmission. this was the only way i could afford to fix the problem on a vehicle my family requires. *tr
08/04/200876957
 I was pulling out of an intersection on to a state route and just as i got into the lane my transmission popped into neutral. i had to coast to the side of the road causes the cars behind me to hit their brakes and go around me to keep from hitting each other. *tr
07/16/200878000
 Tl*the contact owns a 2004 mercury monterey. the contact experienced transmission failure while driving 5 mph. the failure caused the vehicle to stop in the middle of the intersection. there were no warning lights illuminated before or after the failure. the vehicle was taken to an independent mechanic for a diagnostic, but the results indicated that the transmission was fine. the failure and current mileages were 78,000.
07/10/2008690001
 Driving home from a family road trip, car began slipping and went into neutral. will not go into drive or reverse. no accident, but very close calls during stop and go traffic on the way home. very stressful situation for a 2004 mercury monterey with 69,000 miles on it.*tr
12/16/2007440001
 At 44,000 miles, with absolutely no warning, my transmission simply quit working. luckily i was on a small street and not a major highway. i had my van towed to the dealership from which i purchased the vehicle. turns out the torque converter had disintegrated into lumps of metal. since i had purchased the extended warranty i wasn't worried. what a dreamer! the ford people said since i had not had the transmission fluid changed at 30,000 miles (would not have prevented this problem) they didn't and wouldn't have to pay for the repair. i had it towed to another dealership who said the same thing. both dealerships claimed that they had never encountered this problem before. i have since found out it is a widely known problem. i had the car towed to aamco (i will give ford no more of my money). the mechanic there told me that the transmission ford put into these vans is too small for the engine. that is why they are all going out. it is truly a design flaw by ford. unfortunately no one is holding them responsible. the repair cost me almost $3500. somebody should do something about this. *tr
04/20/2008699531
 I purchased a 2004 mercury monterey van new in june 2004. it has 69k miles. i was driving on interstate 44 at milepost 46 in missouri at 70 mph when suddenly the engine revs up and the van is not engaged in gear. it was a scary experience trying to get the vehicle from the passing lane to the shoulder when traffic is heavy and you only can coast to the shoulder. i am extremely happy that we were not injured and we did not injure anyone else. we had the vehicle towed to a nearby ford dealer. the torque converter was replaced in 8 days. according to the dealer there was a nationwide shortage of the part. the service writer also indicated to me that he has personally has written repair orders on three similar models within the past year with less miles than my van. my internet search also indicated pages of similar breakdown on the ford product. i have contacted ford and they do not plan on any recall or restitution. although i have been inconvenienced and responsible for the $1,800 in related repair cost, i hope and pray that no one will be killed with this parts failure that gives you no advance warning. *tr
02/28/200838960108/01/2007
 2004 mercury monterey 4.2 liter engine, 4 speed automatic- no warranty 38,960 miles without warning, the van stopped accelerating on freeway on-ramp and the driver had to coast to side of highway cloverleaf. when vehicle was safe from merging traffic but still on freeway shoulder the accelerator was pushed and the van would rev it's engine in all gears, forward and reverse without moving forward or reverse. since the van would not move under it's power
12/15/2007460001
 I was driving along at about 40 mph when my 2004 mercury monterey suddenly slipped out of gear and began slowing down. fortunately i was able to pull off the main road onto a side street so the car could coast to a stop. according to two seperate ford dealerships the problem is with the transmission. both dealerships claim the entire transmission needs to be repaired at my expense for a cost of $3500. the car only has 46,000 miles on it. upon searching the internet i discovered that this is a problem that ford has known about for some time and they refuse to issue a recall. the reason that the transmission has to be replaced is due to the thousands of transmission failures there are no parts to repair the problem. this is an expensive repair that is not the fault of the owner. there should be a recall by ford to repair these transmissions. *cn
04/14/200739300108/24/2004
 My 3 year old was in my mercury monterey we were in the process of leaving . she turned the key 1 spot on the ignition and pulled on the gear selector. my van with my child rolled out of my driveway. hitting 2 mail boxes and a cable router before coming to a stop. i took the vehicle back to the dealer ganley mercury in brunswick ,ohio. they told me the car was made this way. i have tried every type of vehicle and had friends try this in theirs. not 1 vehicle will go into gear with out the brake depressed or will not go at all. i think there is a defect in this vehicle. nobody at ford or the dealer ship wants to talk about this,all they say is its supposed to do that. i don't think it is. if you could contact me i would be grateful. thank you. *jb
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
07/23/20121
 2004 mercury monterey. consumer writes in regards to recall notice concerning transmission torque converter defect *tgw the consumer stated he received a recall notification on march 29, 2012. the notice stated he would be notified again by mail when the parts would be available. however, on july 23, 2012, the consumer suddenly lost all power to the vehicle while driving on the interstate. the vehicle was towed to the dealer, where an inspection revealed worn splines in the transmission torque converter. the dealer informed the consumer it would take a week to complete the repairs. however, a week turned into a month. the vehicle was finally returned to the consumer on august 24, 2012. *jb
05/02/2008511621
 2004 mercury monterey. consumer writes in regards to a defective transmission *tgw the consumer stated he noticed the transmission was starting to slip. in may of 2008 the vehicle would not go forward or backward. the vehicle was towed to a repair shop where the transmission was replaced at a cost of $ 1985.00. the consumer received a recall notice in the mail regarding the defective transmission. the notice also stated if the torque converter had already been replaced, that addressed the specific issue, he may be eligible for reimbursement. *jb
01/01/2010115000
 Tl*the contact owns a 2004 mercury monterey which was purchased in 2008. while driving at speeds of 50 mph merging onto the highway, the vehicle stalled without warning. she was able to restart the vehicle and utilize the heating system; however, the vehicle would not shift into any gears. the vehicle was towed to her independent mechanic who stated that the transmission torque converter failed. there were no related recalls. the vehicle was being repaired. the failure and current mileages were under 115,000.
10/11/2009102000
 Tl* the contact owns a 2004 mercury monterey. while driving 30 mph the vehicle down-shifted. she stopped the engine and had the vehicle towed to the dealer. the technician concluded that the torque converter possibly caused the transmission to fail. he added that since there were no recalls, and the warranty expired he would have to pay $3000.00 for the repair. the failure mileage was 102,000.
POWER TRAIN - MANUAL TRANSMISSION
01/05/201190000
 Was driving our 2004 mercury monterey van when it went in neutral and coasted off the road. it will not move forward or backwards now and is parked as we dont have the funds to get it fixed as it will be thousand of dollars
12/09/2009590821
 I was driving down the road when suddenly i lost power. i had to coast to the side of the road. there were no previous indications that my minivan had any problems. i had to have my vehicle towed in. it was discovered that the torque converter needed to be replaced. *tr

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