Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
POWER TRAIN - AUTOMATIC TRANSMISSION
12V006000FORD MOTOR COMPANY V (Vehicle)205896ODIFORD MOTOR COMPANY01/09/201201/09/2012
Defect SummaryFord is recalling certain model year 2004 and 2005 ford freestar and mercury monterey vehicles. the torque converter output shaft may fail.
Consequence SummaryThis condition results in a sudden loss of motive power with no warning, increasing the risk of a crash.
Corrective SummaryFord will notify owners, and dealers will replace the torque converter free of charge. the safety recall is expected to begin in the second calendar quarter of 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332.
NotesFord's recall campaign number is 11s25.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN
04151209/06/2004041710100111574f50n transaxle no 1-2 upshift and diagnositc trouble code p0732. *tt01/04/2005
1735808/01/20041796310008183Groan/buzz/vibration when the gear selector is in park with the vehicle parked on an incline. *tt this bulletin updates previous bulletin 17358, dated 11/01/2003 to include 2005 models. *tt07/22/2004
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
04210712/13/200404241410014086General (pcm) power train control module programming procedures. *tt04/28/2005
0421711/01/200410013369General power train control module (pcm) programming procedures. *tt04/15/2005
POWER TRAIN - DRIVELINE
0514510016808Erratic fluid level reading on transaxle dipstick-leaks-4f50n, ax4n, ax4s transaxle. *sc10/11/2005
POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT
059801/01/200510017552A broken outer c/v joint on vehicles built before 5/1/2005. *tt11/10/2005

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
POWER TRAIN - AUTOMATIC TRANSMISSION
PE09033FORD MOTOR COMPANY07/15/200911/17/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi has upgraded the investigation to an engineering analysis (ea09-016) to continue its assessment of the scope, frequency and safety-related consequences of the alleged defect.
EA09016FORD MOTOR COMPANY11/10/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi is continuing to asses the scope, frequency and safety-related consequences of the alleged defect.
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
PE10033FORD MOTOR COMPANY08/23/201007/15/2011Engine Stalling
 The subject vehicles suffered from a design issue whereby water could run down onto the cowling under the hood and located in the area of the windshield wipers and then drip onto a computer module, the powertrain control module (pcm), which could be manifested in a variety of symptoms depending on which part of the circuit board became wet or which of the connector pins shorted out.in addition to causing an engine to stall, which may or may not then restart, the water intrusion could also cause the transmission to shift poorly, the vehicle to have erratic power, a malfunction indicator light to come on, or result in an inability to start the vehicle, an inability to shift the vehicle into either forward or reverse. also the problem could cause a higher than normal idle rpm in park, or for the radio to malfunction, or the interior lights to stay on.during this investigation odi was concerned with the effect of the engine stalling or a drastic and sudden loss of power either of which may create a safety risk.in reviewing the actual number of these types of incidents, collectively referred to here as engine stalls, the number was found to be below what would be considered a defect trend.for example, the number of engine stalls identified in ford's warranty claims for the model year (my) 2004 subject vehicles, the my with the most failures, was 200 out of population of 125,865, for a failure rate of 0.16%.the one crash recorded by a complainant to nhtsa, voq 10311522, alleged that the engine stalled, due to water intrusion into the pcm, while the road was turning causing her to go off the road and according to the police report the vehicle then hit an embankment and a tree stump. ford reported in their response that there were three alleged crashes but none of these were validated as being caused by a problem with water intrusion into the pcm causing a stall.accordingly this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.
PE10033FORD MOTOR COMPANY08/23/2010Engine stalling
 This preliminary evaluation (pe) is being opened based on information obtained during the investigation dp09-004, which was specifically related to model year (my) 2004 ford freestar vehicles.the manufacturer's numbers presented on the failure report of the opening of this pe are for my 2004 ford freestar vehicles only, the odi number represents 15 my 2004 complaints and 12 my 2005 complaints; the scope of this pe investigation for my 2004 to 2007 freestars and montereys is based on complaints received to odi and on ford's technical service bulletin tsb 06-14-10. the one crash noted is for a my freestar, voq #10311522.this pe has been opened to assess the scope, frequency, and potential safety-related consequences of the alleged defect.
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
EA09016FORD MOTOR COMPANY11/10/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi is continuing to asses the scope, frequency and safety-related consequences of the alleged defect.
PE09033FORD MOTOR COMPANY07/15/200911/17/2009TORQUE CONVERTER OUTPUT SHAFT FAILURE
 Odi has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.the remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.odi has upgraded the investigation to an engineering analysis (ea09-016) to continue its assessment of the scope, frequency and safety-related consequences of the alleged defect.

Consumer Complaints

Fail datemilesoccurencesPurchase date
POWER TRAIN
12/11/201150000
 Tl-the contact owns a 2005 mercury monterey. the contact stated that while driving approximately 50 mph, the engine misfired and caused the vehicle to be jolted forward. the vehicle was taken to the dealer for diagnosis. after diagnosis, they advised him that water was entering the pcm and causing the failure. the vehicle was repaired by the pcm being resealed at the connector. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 50,000. the current mileage was approximately 65,000. the vin was unavailable. kmj
12/11/201150000
 Tl-the contact owns a 2005 mercury moneray. the contact stated that while driving approximately 50 mph it would misfire and jolt the vehicle forward. the vehicle was taken to the dealer for diagnosis. after diagnosis they advised him that water was entering the pcm and causing the failure. the vehicle was repaired by the pcm being resealed at the connector. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 50,000. the current mileage was approximately 65,000. the vin was unavailable. tb
08/09/2012863681
 Stall engine with no power for forward or reverse. malfunction indicator comes on and the vehicle will not start for more than couple seconds. multiple abs and drive codes based on the eec test. repair shop inspects the vehicle and found water intrusion to the powertrain control module (pcm) and the connector pins where short out. *tr
08/09/201286368
 Stall engine with no power for forward or reverse. malfunction indicator comes on and the vehicle will not start for more than couple seconds. multiple abs and drive codes based on the eec test. repair shop inspects the vehicle and found water intrusion to the powertrain control module (pcm) and the connector pins where short out.
05/31/2012520001
 My van began to lose power at certain speeds, almost skipping at times. i took the van to my personal mechanic, whom investigated the issue for 4 days, and ruled out the engine, he stated that it was the transmission. a few days later, i received a recall notice from ford informing me that the vehicle was coming under recall for the torque converter. approximately 3 weeks ago, i took the vehicle to the ford dealership and asked them to investigate. the dealership opened at 7 am, and when they called me at 7:29 am, they swore it was not the transmission. they claimed it was the motor and could not pin point any specific reason as to why. then they claimed that the #6 plug was misfiring 16% of the time?? i consulted with my mechanic and he stated very clearly that if that was true, my check engine light would come on and stay on. it has not. the vehicle continues to worsen every day with the skipping or stuttering. im now only getting 13 mpg whether in town or on the highway. i don't know whether to take it to a transmission specialist to confirm or not. apparently, from what i have researched, ford does not want to honor their recall, and is using the scape goat, your vehicle is out of warranty, so you have to pay. *tr
05/31/201252000
 My van began to lose power at certain speeds, almost skipping at times. i took the van to my personal mechanic, whom investigated the issue for 4 days, and ruled out the engine, he stated that it was the tranmission. a few days later, i received a recall notice from ford informing me that the vehicle was coming under recall for the torque converter. approximately 3 weeks ago, i took the vehicle to the ford dealership and asked them to investigate. the dealership opened at 7 am, and when thety called me at 7:29 am, they swore it was not the transmission. they claimed it was the motor and could not pin point any specific reason as to why. then they claimed that the #6 plug was misfiring 16% of the time?? i consulted with my mechanic and he stated very clearly that if that was true, my check engine light would come on and stay on. it has not. the vehicle continues to worsen every day with the skipping or studdering. im now only getting 13 mpg whether in town or on the highway. i dont know whether to take it to a transmission specialist to confirm or not. apparently, from what i have researched, ford does not want to honor their recall, and is using the scape goat, your vehicle is out of warranty, so you have to pay.
04/21/201268000
 Our torque converter/transmission failed on our 2005 monterey. my wife was driving the vehicle on route 1 in edison, nj and it lost all gears. i called for emergency towing (it was a saturday evening 4/21) and had it brought to a repair shop. i went to ford's web site to see if there was a recall. i entered the vin and no recall showed up. none. so, i proceeded to have the repair shop start to work on it on (4/23). now i find that there is a recall (4/26) via a shady, intentionally misleading email from ford. ford's customer service has been evasive and not helpful. they told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. furthermore, if we had known that there was a recall, we would have had it towed to a ford dealer, not a local service shop. but their web site specifically said that no recall existed for the vehicle. we now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. ford has failed to help us with this. we have 5 children and this is our only family vehicle. they sold a faulty product, acknowledged it and still will not help us with it.
12/03/2011
 We were traveling normally when suddenly all motive force was lost. the engine ran normally,but vehicle would not proceed under power. it was as if the vehicle was in neutral. the vehicle would not proceed under any power either forward or reverse. there was absolutely no warning of the power train failure.
10/12/201160000
 Tl* the contact owns a 2005 mercury monterey. the contact stated while driving 35 mph the vehicle suddenly decelerated until it came to a halt without any warning. the contact was unable to drive the vehicle or shift gears. the vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was made aware of the failure but did not offered any assistance. the vehicle was not repaired. the failure and current mileage was 60,000.
10/12/201160000
 Tl- the contact owns a 2005 mercury monterey. the contact stated while driving 35 mph the vehicle suddenly decelerated until it came to a halt without any warning. the contact was unable to drive the vehicle or shift gears. the vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was made aware of the failure but did not offered any assistance. the vehicle was not repaired. the failure and current mileage was 60,000. rvk
10/06/201168700
 My wife was driving home with my three year old son when our mercurey monterey lost all power and could not accelerate. this left my wife & son stranded on the side of the road. now after doing a little research i have learned this is a very common problem with the 2004 - 2005 ford/mercury minivans. i am extremely upset with ford motor co. this should have been brought to our attention when we purchased the van from the ford dealership. i went to the ford dealership because i thought i could trust them to buy a safe vehicle for my family. i guess i was wrong & all they are concerned with is selling cars, it doesn't matter to them if they are safe or not. if there is any information of ford covering the repairs on these vehicles please let me know. times are tough & i really can't afford to replace the transmission in this van.
10/12/201160000
 Tl - the contact owns a 2005 mercury monterey. the contact stated that while driving 35 mph the vehicle suddenly decelerated until it came to a halt without any warnings. the contact mentioned that he could not drive or change gears. the vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. the manufacturer was made aware of the failure who did not offered any assistance. the vehicle was not repaired. the failure and current mileage was 60,000. pm
10/06/201168700
 My wife was driving home with my three year old son when our mercurey monterey lost all power and could not accelerate. this left my wife & son stranded on the side of the road. now after doing a little research i have learned this is a very common problem with the 2004 - 2005 ford/mercury minivans. i am extremely upset with ford motor co. this should have been brought to our attention when we purchased the van from the ford dealership. i went to the ford dealership because i thought i could trust them to buy a safe vehicle for my family. i guess i was wrong & all they are concerned with is selling cars, it doesn't matter to them if they are safe or not. if there is any information of ford covering the repairs on these vehicles please let me know. times are tough & i really can't afford to replace the transmission in this van.
07/01/2009
 Tl* the contact owns a 2005 mercury monterey. while driving 55 mph, the contact stated that vehicle lost complete power and stalled. the dealer diagnosed that the torque converter failed. the vehicle was repaired. the manufacturer denied any assistance with repairs to the vehicle. the failure mileage was 23,000 and the current mileage was 88,000.
09/02/201165300
 I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its pull and would not go into gear. the electrical system still functioned fine, and the engine would rev, but the vehicle would not go. there were no warning signs whatsoever prior to the complete loss of pull. this situation was very concerning because had i been performing another action like crossing a 4 lane highway, i could have easily been hit. additionally, with only 65,000 miles on the vehicle, i feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and i am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) i had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. i am reporting this because i am concerned that the sudden loss of power could cause an accident and i want other mercury monterey owners to be aware of this possibility.
07/01/2009
 Tl- the contact owns a 2005 mercury monterey. while driving 55 mph, the contact stated that vehicle lost complete power and stalled. the dealer diagnosed that the torque converter failed. the vehicle was repaired. the manufacturer denied any assistance with repairs to the vehicle. the failure mileage was 23,000 and the current mileage was 88,000. rvk
09/02/201165300
 I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its pull and would not go into gear. the electrical system still functioned fine, and the engine would rev, but the vehicle would not go. there were no warning signs whatsoever prior to the complete loss of pull. this situation was very concerning because had i been performing another action like crossing a 4 lane highway, i could have easily been hit. additionally, with only 65,000 miles on the vehicle, i feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and i am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) i had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. i am reporting this because i am concerned that the sudden loss of power could cause an accident and i want other mercury monterey owners to be aware of this possibility.
09/03/201167000
 Vehicle exhibited no transmission issues and was driving completely fine with no warning lights. i was entering the on ramp to i-95 when the car stopped accelerating when it should have shifted to second gear. when i pulled the vehicle over it acted like it was in neutral no matter what gear it was actually in. this could have been a horrible accident if it happened while i was on the interstate.
07/01/2009
 Tl- the contact owns a 2005 mercury monterey. while driving 55 mph, the contact stated that vehicle lost complete power and stalled. the dealer diagnosed that the torque converter failed. the vehicle was repaired. the manufacturer denied any assistance with repairs to the vehicle. the failure mileage was 23,000 and the current mileage was 88,000. rvk
09/02/201165300
 I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its pull and would not go into gear. the electrical system still functioned fine, and the engine would rev, but the vehicle would not go. there were no warning signs whatsoever prior to the complete loss of pull. this situation was very concerning because had i been performing another action like crossing a 4 lane highway, i could have easily been hit. additionally, with only 65,000 miles on the vehicle, i feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and i am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) i had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. i am reporting this because i am concerned that the sudden loss of power could cause an accident and i want other mercury monterey owners to be aware of this possibility.
09/03/201167000
 Vehicle exhibited no transmission issues and was driving completely fine with no warning lights. i was entering the on ramp to i-95 when the car stopped accelerating when it should have shifted to second gear. when i pulled the vehicle over it acted like it was in neutral no matter what gear it was actually in. this could have been a horrible accident if it happened while i was on the interstate.
07/01/2009
 Tl- the contact 2005 mercury montoray. while driving 55 mph, the contact stated that the vehicle lost complete power in the transmission, causing the vehicle to not move. the dealer diagnosed that the torque converter failed. the vehicle was repaired. the manufacturer denied any assistance with repairs to the vehicle. the failure mileage was 23,000 and the current mileage was 88,000. nw
09/02/201165300
 I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its pull and would not go into gear. the electrical system still functioned fine, and the engine would rev, but the vehicle would not go. there were no warning signs whatsoever prior to the complete loss of pull. this situation was very concerning because had i been performing another action like crossing a 4 lane highway, i could have easily been hit. additionally, with only 65,000 miles on the vehicle, i feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and i am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) i had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. i am reporting this because i am concerned that the sudden loss of power could cause an accident and i want other mercury monterey owners to be aware of this possibility.
09/03/201167000
 Vehicle exhibited no transmission issues and was driving completely fine with no warning lights. i was entering the on ramp to i-95 when the car stopped accelerating when it should have shifted to second gear. when i pulled the vehicle over it acted like it was in neutral no matter what gear it was actually in. this could have been a horrible accident if it happened while i was on the interstate.
09/02/201165300
 I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its pull and would not go into gear. the electrical system still functioned fine, and the engine would rev, but the vehicle would not go. there were no warning signs whatsoever prior to the complete loss of pull. this situation was very concerning because had i been performing another action like crossing a 4 lane highway, i could have easily been hit. additionally, with only 65,000 miles on the vehicle, i feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and i am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) i had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. i am reporting this because i am concerned that the sudden loss of power could cause an accident and i want other mercury monterey owners to be aware of this possibility.
09/03/201167000
 Vehicle exhibited no transmission issues and was driving completely fine with no warning lights. i was entering the on ramp to i-95 when the car stopped accelerating when it should have shifted to second gear. when i pulled the vehicle over it acted like it was in neutral no matter what gear it was actually in. this could have been a horrible accident if it happened while i was on the interstate.
08/22/2011101498
 While leaving a parking lot the vehicle came to a stop without any warning. the engine was running but the vehicle would not move in any gear. the local dealer towed in the van and had to replace the torque convertor. ford motor company did not contact me and warn me that they were aware of this problem. this is a dangerous defect and all owners of this vehicle need to be warned before someone is killed.
06/12/2011130000
 I have a 2005 mercury monterey with over 100k miles. last year i had to have the transmission replaced. bought new in 2005 from greensboro nc gate city lincoln mercury dealership which is now closed. now i have problems with van surging forward and cutting off. will not change gears right. it jerks when the problem happens. loud noise comes from the engine compartment after van is started up as well van will cutoff while on the road but will restart. no codes are showing. not sure what is happening. so far no problem has been found. is it the torque converter, the transmission? i need help!
04/18/201193353
 I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. i had to coast the van to the side of the road. i turned off the van and restarted it. the van would not engage in drive or reverse. i could not move the van and called for a tow truck. the van had been working perfectly. no loud noises or any difficulty shifting during or prior to the transmission failure. the transmission had to be replaced with a power train, and new torque converter by aamco for $3,008.52 i understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.
10/17/201078969
 My wife and i had driven over to melbourne, fl on oct. 15 to attend grandson's wedding oct. 16. due to my parkinson's disease my wife was driving us around the area on sunday to see things since we used to live in melbourne. right in front of our old church the van just stopped its forward motion and we were barely able to get to the side of the 3-lane road. a policeman directing church traffic pushed us off the busy road where we awaited tow truck. since it was sunday no repair shop was open so tow truck dropped off van in repair shop parking lot and then took us back to our motel where we tried to get a rental car but rental car places also closed and we had to wait until monday to get one. had to order in pizza for dinner. we had to add two more nights to our motel stay, had cost of rental car for that time and the transmission cost us $2238.11. if this problem had occurred the day of the wedding we would have been in danger because we had to travel from cocoa beach back to melbourne motel at 11:00 at night on i-95. sudden loss of power in that scenerio could have ended up being tragic.
04/18/201193353
 I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. i had to coast the van to the side of the road. i turned off the van and restarted it. the van would not engage in drive or reverse. i could not move the van and called for a tow truck. the van had been working perfectly. no loud noises or any difficulty shifting during or prior to the transmission failure. the transmission had to be replaced with a power train, and new torque converter by aamco for $3,008.52 i understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.
10/17/201078969
 My wife and i had driven over to melbourne, fl on oct. 15 to attend grandson's wedding oct. 16. due to my parkinson's disease my wife was driving us around the area on sunday to see things since we used to live in melbourne. right in front of our old church the van just stopped its forward motion and we were barely able to get to the side of the 3-lane road. a policeman directing church traffic pushed us off the busy road where we awaited tow truck. since it was sunday no repair shop was open so tow truck dropped off van in repair shop parking lot and then took us back to our motel where we tried to get a rental car but rental car places also closed and we had to wait until monday to get one. had to order in pizza for dinner. we had to add two more nights to our motel stay, had cost of rental car for that time and the transmission cost us $2238.11. if this problem had occurred the day of the wedding we would have been in danger because we had to travel from cocoa beach back to melbourne motel at 11:00 at night on i-95. sudden loss of power in that scenerio could have ended up being tragic.
04/18/201193353
 I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. i had to coast the van to the side of the road. i turned off the van and restarted it. the van would not engage in drive or reverse. i could not move the van and called for a tow truck. the van had been working perfectly. no loud noises or any difficulty shifting during or prior to the transmission failure. the transmission had to be replaced with a power train, and new torque converter by aamco for $3,008.52 i understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.
10/17/201078969
 My wife and i had driven over to melbourne, fl on oct. 15 to attend grandson's wedding oct. 16. due to my parkinson's disease my wife was driving us around the area on sunday to see things since we used to live in melbourne. right in front of our old church the van just stopped its forward motion and we were barely able to get to the side of the 3-lane road. a policeman directing church traffic pushed us off the busy road where we awaited tow truck. since it was sunday no repair shop was open so tow truck dropped off van in repair shop parking lot and then took us back to our motel where we tried to get a rental car but rental car places also closed and we had to wait until monday to get one. had to order in pizza for dinner. we had to add two more nights to our motel stay, had cost of rental car for that time and the transmission cost us $2238.11. if this problem had occurred the day of the wedding we would have been in danger because we had to travel from cocoa beach back to melbourne motel at 11:00 at night on i-95. sudden loss of power in that scenerio could have ended up being tragic.
04/18/201193353
 I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. i had to coast the van to the side of the road. i turned off the van and restarted it. the van would not engage in drive or reverse. i could not move the van and called for a tow truck. the van had been working perfectly. no loud noises or any difficulty shifting during or prior to the transmission failure. the transmission had to be replaced with a power train, and new torque converter by aamco for $3,008.52 i understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.
10/17/201078969
 My wife and i had driven over to melbourne, fl on oct. 15 to attend grandson's wedding oct. 16. due to my parkinson's disease my wife was driving us around the area on sunday to see things since we used to live in melbourne. right in front of our old church the van just stopped its forward motion and we were barely able to get to the side of the 3-lane road. a policeman directing church traffic pushed us off the busy road where we awaited tow truck. since it was sunday no repair shop was open so tow truck dropped off van in repair shop parking lot and then took us back to our motel where we tried to get a rental car but rental car places also closed and we had to wait until monday to get one. had to order in pizza for dinner. we had to add two more nights to our motel stay, had cost of rental car for that time and the transmission cost us $2238.11. if this problem had occurred the day of the wedding we would have been in danger because we had to travel from cocoa beach back to melbourne motel at 11:00 at night on i-95. sudden loss of power in that scenerio could have ended up being tragic.
01/10/2010700001
 The torque converter goes bad on my van every 35,000 miles. there is no warning sign that the part will fail. the van has stranded me twice now in freezing temperatures with my children in the vehicle because all of a sudden it will just not go anywhere. there is never any noise or any indication of a problem until the vehicle just stops moving. ford just keeps replacing the torque converter. the vehicle i have now is working on it's third torque converter in 71,000 miles of use. *tr
06/08/20091
 We had no previous problems or incidents. we were traveling a major highway i-86 going towards jamestown. our van geared up real quick and we lost all acceleration. no warning we are thankful there was no car behind us or beside so we could safely get to the side of the road! it was a very scary feeling. we were told by the ford garage that we had to be towed that is was the torque converter. i see there has been alot of these going bad. we had no warranty left so we are stuck with a hefty bill for something that should have been recalled!!!!!! *tr
12/01/2008340001
 2005 mercury monterey, transmission sudden failure while wife was driving the vehicle. the vehicle has 34,000 miles on it. ford refused any repairs citing it was 8 months out of warranty. it would appear this is a very common problem for ford and they have chosen to not address it for their customers. this does seem to be a significant safety risk although we were fortunate to be able to steer the vehicle into a safe place and then have it towed. *tr
POWER TRAIN - AUTOMATIC TRANSMISSION
08/06/20091
 2005 mercury monterey. consumer writes in regards to reimbursement for transmission replacement *tgw the consumer stated he received a check from ford motor company for $1,450.00 to cover the expense of replacing the transmission. however, the consumer stated he paid $ 2077.11 and would like the entire amount to be paid. *jb
12/09/20111
 2005 mercury monterey. consumer states vehicle lost complete power while driving *tgw the consumer was informed the torque converter and the input shaft were a huge problem on his vehicle and the parts were inferior. a mechanic stated, the part was made of aluminum which could not withstand the pressure in which it was loaded. *jb
07/02/201169000
 As per your website defect investigation's. my 2005 mercury monterey i was driving on the freeway at 65 mph and all of a sudden the engine rpm rose up rapidly. i at first thought there was a problem with the cruise control. but no it was the transmission. as your investigation shows it was a sripped output shaft and the torque converter. i am having it repaired today. i would like to know if ford is doing anything about this problem ??? my vehicle has only 69,000 miles on it. i am the original owner. thank you
06/26/2011104000
 I was driving on interstate 75 at approximately 70 mph. without warning i heard a loud whining noise and i had no forward power. i somehow was able to steer the car to the side of the road. i required a tow and am being told that the transmission is gone, costing over $3000 to repair. i now know that numerous reports of sudden transmission failure have been made. i believe i should have been made aware of this problem.
05/15/20086500
 Tl- the contact owns a 2005 mercury monterey. while driving approximately 55 mph the vehicle suddenly began to decelerate and lost power without warning. the vehicle was towed to an independent mechanic. the mechanic stated the transmission needed to be replaced. the vehicle was repaired. after the repairs the vehicle stalled a second time and was towed to a mechanic. the vehicle was repaired. there was an open investigation under nhtsa action number: ea09016 (power train:automatic transmission power train:automatic transmission:torque converter) that may be related to the failure. the approximate failure mileage was 6,500. ds
06/09/201153512
 I have a mercury monterey which nearly got my wife and i killed by a rear-end collision. it just all of a sudden died no power nothing just like al these other complaints of transmissions mafunctions. i am on social security and need my vehicle i stopped my daughter in law from driving it she has 4 children and her some where losing power with those children is not a good thing i will go visit the mercury dealership this week to see what they say. i still owe 2 years of payments on this vehicle and can not afford to buy another vehicle.
05/21/201147500
 I recently purchased a 2005 mercury montery mini-van with 45,000 miles. it now has 47500 miles and i have been told it needs a torque converter to repair the transmission. i was driving at approx 35 miles per hour when the van completely lost forward motion. the engine was running, there wasn't any noise, service lights or fluid leakage. the car simply had no gears. we had no prior warning, the car had never had any hesitation, jerking or any signs of distress. thankfully we had just pulled off the interstate. we pulled off the road into a parking lot where we coasted to a stop.
05/25/2011114000
 The torque converter went out on my 2005 mercury monterey van. this happened after reporting transmission issues to both hastings ford and whitaker lincoln mercury several times since 8/22/2005, which was the purchase date of my van. when the torque converter went out, i was driving approximately 40 mph. without warning, the van lost power and it seemed like i was driving in neutral. the van would not move in drive or reverse. i had to coast to the shoulder where a couple of guys then had to push the van so that it was out of harms way. after having the van towed to hastings ford and doing a little research, i'm now finding that many other 2005 mercury monterey vans have experienced the same problem as my van. it was interesting and a little odd to me that the mechanic was able to diagnose the problem without having to take anything apart. this to me now indicates that ford is well aware of the problem. i find it very disappointing that hastings ford did not mention any of this to me before they started servicing the van. my main complaint is that i do not feel that i should have to pay for fixing this problem since i have reported and documented transmission problems several times, many of which were well within the warranty period. my other complaint is that ford seems to be doing nothing about this potentially very dangerous problem. it was a very unsafe situation that i was in when i totally lost power. i was on a slight incline when my problem happened. i was fortunate to have enough power to coast close enough to the shoulder of the road. i hate to think if i was going highway speeds and i needed to get over multiple lanes to a shoulder or a safe part of the road.
10/06/200998000
 Vehicle...just slowed down from 65 mph ...coasted to a stop. engine runs fine but vehicle did not move with transmission selector in any position, reverse, drive, etc.
04/24/2011110000
 I was driving a 2005 mercury monterey minivan and lost power. the engine continues to run but i cannot go anywhere. this has not happened with this vehicle before. have not replaced anything yet, as this just happened today - easter sunday april 24, 2011.
02/07/201180000
 On feb 7, 2011,after exiting i10, i stopped my 2005 monterey van at my grandson's home. as i restarted i backed out and switched to forward gear. as i pressed the accelerator, nothing happened. i tried all gears and same result. checking google, i found out that this has happened to thousands of 2005 monterey vans and mercury/ford has done nothing to rectify this major problem with the transmission. my dealership quoted me a price of over$2,100 to fix. i believe that this is ford's bill and i shouldn't be responsiible for their extremely poor engineering.
01/22/201188000
 I purchased a used 2005 mercury monterey on january 22nd 2011. during test drive it felt great. two days later i am feeling a jerking when taking off from a dead stop. i starting checing on line to see if there are problems with this vehicle. i was shocked to find over two hundred complaints of transmission failure! why is it with so many similar incidents or problems that no one is doing anything about it?
10/01/200735000
 Tl-the contact owns a 2005 mercury monterae. the contact stated that while driving approximately 45 mph when the rpms went higher than normal. she was able to get the vehicle to the side of the road, but couldn't steer or move after that. the vehicle was towed to a independent mechanic who informed her that she needed to replace the transmission. the vehicle has not been repaired. the failure mileage was approximately 35,000. tb
11/20/2010105000
 At 105000 miles the transmission on my 2005 mercury monterey van quit on i-80 cruising at 70mph...for no reason the vehicle lost power and would not accellerate...had to be towed to shop and am told $3000 in repairs..ford has known about this bad transmission for 5 years and nothing has been done....why??? i now discover that several hundred people have filed the same complaint and as many as 205,000 vehicles may have this problem which i understand is a possible bad torque converter shaft....i am really upset with ford as this the 4th vehicle i have purchased from them with faulty transmissions....
07/23/201055800
 On july 23 th 2010, i was driving my 2005 mercury monterey up an incline then all of a sudden the vehicle went to a brief acceleration. i let go of the acceleration pedal , then went to accelerate again, i had no power. the engine would rev but it was not engaged to the transmission. luckly i was a able to coast down the hill and pull off to a safe spot. i had the vehicle towed and was told the transmission had went. i had the ford dealership install a new transmission in the vehicle. the vehicle had 55,000 miles on it. the vehicle before then showed no signs of transmission trouble. after furhter research i noticed there has been multiple conplaints regarding the same issue.
11/20/2010105000
 At 105000 miles the transmission on my 2005 mercury monterey van quit on i-80 cruising at 70mph...for no reason the vehicle lost power and would not accellerate...had to be towed to shop and am told $3000 in repairs..ford has known about this bad transmission for 5 years and nothing has been done....why??? i now discover that several hundred people have filed the same complaint and as many as 205,000 vehicles may have this problem which i understand is a possible bad torque converter shaft....i am really upset with ford as this the 4th vehicle i have purchased from them with faulty transmissions....
07/23/201055800
 On july 23 th 2010, i was driving my 2005 mercury monterey up an incline then all of a sudden the vehicle went to a brief acceleration. i let go of the acceleration pedal , then went to accelerate again, i had no power. the engine would rev but it was not engaged to the transmission. luckly i was a able to coast down the hill and pull off to a safe spot. i had the vehicle towed and was told the transmission had went. i had the ford dealership install a new transmission in the vehicle. the vehicle had 55,000 miles on it. the vehicle before then showed no signs of transmission trouble. after furhter research i noticed there has been multiple conplaints regarding the same issue.
11/09/201077000
 Tl-the contact owns a 2005 mercury monterey. the contact was driving approximately 40 mph, and when the accelerator pedal was applied the transmission would not respond. the vehicle was towed to the residence where a certified mechanic inspected the vehicle. the failure was related to the torque converter. the vehicle was not repaired. the failure mileage was approximately 77,000. the vin was unavailable. js
07/23/201055800
 On july 23 th 2010, i was driving my 2005 mercury monterey up an incline then all of a sudden the vehicle went to a brief acceleration. i let go of the acceleration pedal , then went to accelerate again, i had no power. the engine would rev but it was not engaged to the transmission. luckly i was a able to coast down the hill and pull off to a safe spot. i had the vehicle towed and was told the transmission had went. i had the ford dealership install a new transmission in the vehicle. the vehicle had 55,000 miles on it. the vehicle before then showed no signs of transmission trouble. after furhter research i noticed there has been multiple conplaints regarding the same issue.
11/09/201077000
 Tl-the contact owns a 2005 mercury monterey. the contact was driving approximately 40 mph, and when the accelerator pedal was applied the transmission would not respond. the vehicle was towed to the residence where a certified mechanic inspected the vehicle. the failure was related to the torque converter. the vehicle was not repaired. the failure mileage was approximately 77,000. the vin was unavailable. js
07/23/201055800
 On july 23 th 2010, i was driving my 2005 mercury monterey up an incline then all of a sudden the vehicle went to a brief acceleration. i let go of the acceleration pedal , then went to accelerate again, i had no power. the engine would rev but it was not engaged to the transmission. luckly i was a able to coast down the hill and pull off to a safe spot. i had the vehicle towed and was told the transmission had went. i had the ford dealership install a new transmission in the vehicle. the vehicle had 55,000 miles on it. the vehicle before then showed no signs of transmission trouble. after furhter research i noticed there has been multiple conplaints regarding the same issue.
10/01/201062000
 Tl-the contact owns a 2005 mercury monterey. the driver was driving approximately 65 mph when the vehicle stopped accelerating. the vehicle was pulled over and shut off. it was then towed to an authorized dealer where he was informed the transmission needed to be replaced. the vehicle was not repaired. the failure and current mileages were 62,000. the vin was unavailable. sm.
09/10/201089500
 Transmision failure. the van started making noises that was coming from the engine compartment. the transmision light then came on and the van started acting like it would not go. had to basically coast to get the van back home and the transmision light stayed on. check the fluid and it has not lost any transmision fluid. the transmision is failing.
09/04/201053000
 2005 mercury monterey van...transmission failed driving away from stop sign, no power to wheels. the transmission fluid was changed 6 weeks ago during normal fluid maintainance. mostly highway miles since taking ownership. car had to be towed to ford dealer. they have just called and said transmission has no pressure & needs a new torque converter & seal kit. bought this car w/ 8400 miles and now has only 53,000 in 4 years with regular service and oil changes. estimated repair time 2 days @ approx. $ 1020.00.
08/25/201066500
 Transmission failure of our 2005 mercury monterey mini-vanwith only 66,000 miles on it left my wife and kids stranded on a dirt road in the country far from the city.we got the van fixed and the new transmission went out again 8000 miles later. ford needs to recall these transmissions before someone gets hurt.
09/04/201053000
 2005 mercury monterey van...transmission failed driving away from stop sign, no power to wheels. the transmission fluid was changed 6 weeks ago during normal fluid maintainance. mostly highway miles since taking ownership. car had to be towed to ford dealer. they have just called and said transmission has no pressure & needs a new torque converter & seal kit. bought this car w/ 8400 miles and now has only 53,000 in 4 years with regular service and oil changes. estimated repair time 2 days @ approx. $ 1020.00.
08/25/201066500
 Transmission failure of our 2005 mercury monterey mini-vanwith only 66,000 miles on it left my wife and kids stranded on a dirt road in the country far from the city.we got the van fixed and the new transmission went out again 8000 miles later. ford needs to recall these transmissions before someone gets hurt.
09/04/201053000
 2005 mercury monterey van...transmission failed driving away from stop sign, no power to wheels. the transmission fluid was changed 6 weeks ago during normal fluid maintainance. mostly highway miles since taking ownership. car had to be towed to ford dealer. they have just called and said transmission has no pressure & needs a new torque converter & seal kit. bought this car w/ 8400 miles and now has only 53,000 in 4 years with regular service and oil changes. estimated repair time 2 days @ approx. $ 1020.00.
08/25/201066500
 Transmission failure of our 2005 mercury monterey mini-vanwith only 66,000 miles on it left my wife and kids stranded on a dirt road in the country far from the city.we got the van fixed and the new transmission went out again 8000 miles later. ford needs to recall these transmissions before someone gets hurt.
09/04/201053000
 2005 mercury monterey van...transmission failed driving away from stop sign, no power to wheels. the transmission fluid was changed 6 weeks ago during normal fluid maintainance. mostly highway miles since taking ownership. car had to be towed to ford dealer. they have just called and said transmission has no pressure & needs a new torque converter & seal kit. bought this car w/ 8400 miles and now has only 53,000 in 4 years with regular service and oil changes. estimated repair time 2 days @ approx. $ 1020.00.
08/25/201066500
 Transmission failure of our 2005 mercury monterey mini-vanwith only 66,000 miles on it left my wife and kids stranded on a dirt road in the country far from the city.we got the van fixed and the new transmission went out again 8000 miles later. ford needs to recall these transmissions before someone gets hurt.
08/29/201073626
 My son was driving my 2005 mercery monterey with his 2 year old and 9 year old in the van down a very busy road at approximately 50mph when all of a sudden the van's engine started racing and all power was lost. he was forced to get off the road with no power. once off the road he checked all gears and nothing worked. we had to get it towed to our house to await going to the shop on monday. now that i have looked online i see that there are hundreds of claims about a faulty transmission that you are currently investigating. our van did exactly what happened and almost cause a major accident with my son and two grandkids.
08/26/201081000
 Driving down the highway at a speed of 55 mph when my transmission just failed. i had no gears (forward or reverse) and had the van towed to the repair shop. the vehicle is a 2005 mercury monterey with about 81,000 miles.
08/29/201073626
 My son was driving my 2005 mercery monterey with his 2 year old and 9 year old in the van down a very busy road at approximately 50mph when all of a sudden the van's engine started racing and all power was lost. he was forced to get off the road with no power. once off the road he checked all gears and nothing worked. we had to get it towed to our house to await going to the shop on monday. now that i have looked online i see that there are hundreds of claims about a faulty transmission that you are currently investigating. our van did exactly what happened and almost cause a major accident with my son and two grandkids.
08/26/201081000
 Driving down the highway at a speed of 55 mph when my transmission just failed. i had no gears (forward or reverse) and had the van towed to the repair shop. the vehicle is a 2005 mercury monterey with about 81,000 miles.
08/29/201073626
 My son was driving my 2005 mercery monterey with his 2 year old and 9 year old in the van down a very busy road at approximately 50mph when all of a sudden the van's engine started racing and all power was lost. he was forced to get off the road with no power. once off the road he checked all gears and nothing worked. we had to get it towed to our house to await going to the shop on monday. now that i have looked online i see that there are hundreds of claims about a faulty transmission that you are currently investigating. our van did exactly what happened and almost cause a major accident with my son and two grandkids.
08/26/201081000
 Driving down the highway at a speed of 55 mph when my transmission just failed. i had no gears (forward or reverse) and had the van towed to the repair shop. the vehicle is a 2005 mercury monterey with about 81,000 miles.
06/19/201093000
 We were driving our 2005 mercury monterey minivan about 45 mph on a fairly busy street when the car began losing speed. my husband thought maybe the car had slipped into neutral so he downshifted from drive to 3 but still no power. he tried lower gears and he stepped on the gas several times. the tachometer responded but the car would not accelerate or go into any gear. we were fortunate enough to be able to coast to a nearby parking lot without being struck but the car would not go into any gear. it was like the transmission totally failed. no warning lights, no noises, nothing alerted us that the transmission was about to fail. it was a little frightening and very frustrating.
04/21/201065000
 Driving on a flat residential road at 30 mph my minivan lost power. the engine continued to run and the van rolled to a stop on the side of the road. the transmission would not engage forward or reverse. the van was towed to a repair shop and the estimate for the repair is $3000. old parts are available.
09/16/200987728
 I have a 2005 mercury monterey minivan. when the incident happened in september 2009, it had 87,728 miles (based on repair bill dated 9/16/2009). on that september, 2009 evening, i was driving on us 27, and was coming up on a slight hill, and all of a sudden without any warning sign, i lost acceleration. i couldn't even make a turn to a side rode, it just stopped! later a police car pulled over, and helped me to push my van to the side. i had the van towed to the dealer, and was told that my torque converter assembly needed to be replaced, and it costed me $2000! however, ever since i took my van back, every now and then, after i stopped at the red light, i have trouble to accelerate. when i accelerate, the transmission acts like it's at neutral, and the rpm would shoot up, and the van jolt forward. i have to let my foot up and then gently press several times for the van to slowly gain speed while all other cars just have to drive around to pass me. and when this happens, it felt almost like last september, and i worried the van will quit on me again. i had take the van back to the dealer twice for them to investigate this problem, but both time they said they could not duplicate the problem, so nothing could be done. (it's true that it doesn't happen all the time, it's kind of unpredictable). i'm kind of scared of driving this van, because i don't know when it will just stop right in middle of road again.
03/15/201089048
 Tl*the contact owns a 2005 mercury monterey. while driving at approximately 35 mph, the vehicle began stuttering and shifting hard. the vehicle was taken to a transmission center where the contact was informed that the failure was caused by the automatic transmission which needed to be replaced. the mechanic pulled the pan from the transmission and found copper shavings attached to the magnet area. the vehicle was repaired at the transmission center. when the contact called the manufacturer, he was told that he was responsible for the repair costs. the failure mileage was 89,048.
03/26/201054000
 Tl* the contact owns a 2005 mercury monterey. while driving at approximately 30 mph during rainy and snowy weather conditions, the vehicle suddenly lost power. he had to take his foot off the brake and roll backward to get into the emergency lane. the vehicle was then towed to a dealership where it was located at the time of the complaint. the dealer advised the contact that the transmission needed to be replaced. the contact had not called the manufacturer in regards to the failure. the contact is unable to provide a vehicle identification number at the time of the complaint. the failure and current mileages were approximately 54,000.
02/17/2010814691
 Transmission failure without warning on my 2005 mercury monterey van. this car was well maintained. transmission fluid level was found to be okay. torque converter failed. i was parked at the time at university parking lot where i work. started engine, no noise or indication on electronic warning system, and when put into gear the system simply was in neutral. had to have vehicle towed to dealers where they did the repair. they also noted no apparent indications that this was problem as they noted if there was recall that i should keep my bill and that should be covered. it was lucky that this occurred when it did as i usually travel freeway home at rush hour. no accident or other event from the occurrence - which was also a blessing. i have been a ford owner for many years and was surprised by this failure. upon searching the internet i noted that other 2005 montereys were also showing same problem and that nhtsa was doing a study, so i felt it was important to let you know of this problem. i can imagine that this would be very unsafe if the failure had occurred when driving. car is now repaired and appears to be in proper working order. *tr
02/13/2010674151
 Driving down the road and lost all power to front wheels. fluid levels good. fluid not burnt or discolored. *tr
02/10/2010804211
 Transmission issues, will just go out while driving down the freeway! engine will then shut off leaving me without anyway to steer or brake! *tr
02/01/2010530001
 I drove my 2005 mercury monterey to take my daughter to school this morning and came right home. about two hours later, had to leave and started car. i put car into reverse and nothing happened. without any warning what so ever, my car no longer appears to have a working transmission. no matter what gear it is in, nothing at all happens. car has just been towed to mechanic to be looked at first thing in the morning. car has just over 53,000 miles. after reading the numerous other victims of this transmission problem, i am thankful it at least happened at my own home rather than being out somewhere with my kids in tow - or worse off while driving! still doesn't make this any better of a situation to be dealing with. *tr
12/18/2009830001
 My wife was backing out of a parking space at her job. she then put the vehicle in gear and it would not move. the transmission quit working without warning. there were no warning lights or any sign of a problem prior to the incident. vehicle had to be towed to dealership. *tr
12/12/2009650001
 Took the kids to the movies and drove around town for a good part of the day. about an hour after getting home i had to go to the store i got into the van and started the engine the rpm
11/29/200974382
 Tl* the contact owns a 2005 mercury monterey and while drivign 60 mph the transmission failed. the failure only happened once. the vehicle was taken to the dealer for repair. the failure miles were 74382 and 75301 are the current miles.
12/01/2009402921
 Re: 2005 mercury monterey transmission. as noted in other posts, my wife was traveling to work at 6:15 in the morning (dark), heard a strange sound and immediately the cars systems all stopped and she struggled to get it to the side of the road. aaa towed the car to a well known a reputable repair service and they were able to very quickly diagnose a complete transmission failure. estimated cost of the repair was $2500-3000. dealer cost before discounts was $3795 down to $2217. dealer, fiesta lincoln mercury in mesa, az. refuses to acknowledge that this is a known serious issue. mileage on the vehicle is 40,292. as is so with many others, i am in no position to lay out that kind of money, so vehicle is sitting in our driveway. i understand that investigations like this can take some time, but we are dealing not only with a significant repair issue and a safety issue. i find it amazing that no one has been hurt or killed when their vehicle fails in the middle of a freeway. *tr
12/01/2009402921
 Please add me to your already long list of people begging for a recall on the 2005 mercury monterey transmission issues. *tr
11/10/2009547801
 Our 2005 mercury monterey's transmission stopped working as my wife and 4 kids were driving on a busy kansas city highway. she had vehicles behind her in front and to the side of her, now she was coasting on a 70mph highway trying to find a way to get to the shoulder with 2 kids crying and 2 yelling why are you stopping in the middle of the road. with cars swerving all around her, luckily she did make it. now they are sitting in the van just barely off the highway for 2 hours with cars just feet away driving 70-80mph.i have to borrow another vehicle large enough to go get them, because we all can't fit in my truck. now i'm parked behind them with flashers on trying to unload 4 kids and car seats ages 1 to 10, with cars driving by 70 to 80mph. i get them home safely. i have it towed to ford dealership they charge me 160.00 just to tell me it has a bad transmission, output shaft or torque converter, and to fix it would be 3,000, i ask the service manager if this is a common problem, and he said no. well as far as i'm concerned he just flat out lied. now we all know the truth. this should be a safety recall now!!!!! *tr
11/28/2009560001
 I was pulling out of a gas station driveway in my 2005 mercury monterey minivan onto a main two-way road. i did not have to punch the gas to merge into traffic, it wasn't busy. as i accelerated across one lane of traffic and a turn lane, my vehicle lost forward motion. the engine functioned properly -- no safety or warning lights came on -- and i heard no thunk, clunk, grinding or other noise as i coasted to a stop in the turn lane. i shifted the vehicle numerous times into various gears (r, d, 3 and 1) but still the minivan would not move. i turned the engine off and on, tried again, but no movement. again, i tried in all the gears, but the vehicle would not move. i repeated this a second time with no success in getting the vehicle to shift into any gear. stuck, i called a tow truck and had the vehicle towed to a mechanic. this incident made me recall a comment a service manager made to me a couple of years ago at the lincoln-mercury dealer where i bought my monterey and was getting it serviced. as we were test driving the minivan to try to replicate a sound the vehicle was making when it was driving the service manager commented that ford was having trouble with transmissions. but he quickly added that it was did not affect my particular make and model. i wonder, though, about that comment since i only have about 56,000 miles on the vehicle. clearly, the company had alerted service departments to be on the lookout for a potential transmission problem on some vehicles similar to mine. prior to this incident, i've never experienced a problem with the drivetrain. still, a problem such as this one should not crop up or the transmission go bad on a vehicle that is only four years old and has only 56,000 miles on it. *tr
11/04/2009750001
 While driving way back home from work the transmission failed all of sudden causing me stranded on the middle of highway during heavy rush traffic hours. end up spending $175.00 for towing and when called the next day to ford dealer and mercury dealership was approximately $3500.00 to $4500.00. repaired the transmission from other transmission shop spending $2500.00. *tr
10/25/2009470001
 2005 mercury monterey vehicle lost propulsion while traveling down the road in drive. would not move in drive or reverse. no warning or previous signs of ensuing failure. van is en route to dealer for diagnosis. van has less than 50,000 miles on it. we were very lucky that the failure occurred on a roadway that enabled us to pull out of harms way. four women passengers were able to push the vehicle into a parking lot for hauler to pickup. waiting for word from the dealer on course of action. *tr
09/22/2009786021
 2005 mercury monterey 4.2 l automatic transmission - transmission stopped pulling while driving over railroad tracks - coasted to parking lot. *tr
08/24/2009359591
 2005 mercury monterey torque converter shaft failure resulting in sudden loss of power on freeway, without warning. *tr
06/29/2009500491
 I was driving my 2005 mercury monterey van home and about 20 miles away from my house it was driving fine and than without any signs or warning at all i lost all acceleration i had to pull off the side of the road no cell phone coverage finally someone came along and i got it towed back home, that is the first time i ever had a problem with the transmission ford lincoln mercury said it was the torque converter i bareley hit 50,000 miles when this happened now it wont go in drive reverse or anything just happened all at one alot of people are having this problem i was reading about 100's online now mercury wants 1000.00 to replace the torque converter when it is a defect in alot of there vans and that's not right its not like i'm the only person this has happened to i'm just glad i was far out of town like alot of people that has had this happen to them without warning sitting at a redlight and going down the interstate i paid 38,000 dollars for the van and still owe half its not right that mercury wants the consumers to pay for the defect car company's aren't the only ones struggling. *tr
08/30/2008570001
 My wife was driving on sr528 at night in our 2005 mercury monterey coming home from work. while driving over the indian river bridge, the engine revved up on her and acted like it was in neutral. there was no warning whatsoever which placed her in a very dangerous situation. every gear (reverse, d, 3, 1) acts like it's in neutral. now the minivan is sitting at a gas station while we wait to find out the cost of repair. the van has 57000 miles and we've had it less than 3 years. this is apparently a common failure happening with the 2004 and 2005 ford/mercury minivans. is ford waiting for someone to get hurt or even worse before they do something? i'm extremely disappointed being a 7 time ford purchaser. *tr
05/05/2008983001
 Driving my mercury monterey when suddenly there was no transmission. the dealer states a new transmission is required for 4500. *tr
07/02/20081030001
 With no warning, the transmission will go out leaving the vehicle unable to drive. i had to have the transmission replaced. this is a known issue with these minivans. *tr
12/26/2007460001
 Driving on i35 at 75 miles per hour with the cruise control engaged. i had been driving for approximately 2 hours. the car engine just started racing with no warning, i took the cruise off and had lost all ability to move forward or reverse. i had the entire family in the car. i am 800 miles from home and it will be 2 days for the fix. they estimate approximately $1800. the van is less than 3 years old and has 47,000 miles. this is hazardous and i can not believe that ford does not recognize this as just doing and internet search on this these transmissions seem to fail around the 45k mark with no warning at all. i am currently stranded and hope that the fix will be done tomorrow. *tr
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
09/01/20121
 2005 mercury monterey. consumers writes in regards to recall concerning transmission torque converter *tgw the consumer was informed that parts would be available in the 2nd quarter, which has since passed and the parts are still not available. recall # 12v006000. *jb
03/01/20121
 I received a recall notice - 11s25/nhtsa recall 12v-006 in march, 2012. this recall relates is regarding a worn spline in the transmission torque converter. ford claims parts would be in 2nd quarter of 2012. i called my dealer, and told parts will not be in until 1st week in june. waited. called dealer and ford - parts now will be in the end of june. so i called [xxx] at vehicle safety hotline case # [xxx] and made complaint. called ftc on 6/7/12 and also made complaint. reference # [xxx]. june and then july came and went - no parts. august - i receive a letter from ford stating the parts are in, and they want to have the recall performed as soon as possible called my ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. it is september 4. labor day has come and gone - no fixed van. obviously they say recall, but have no intention of fixing my vehicle. february 19, 2009 my van broke down. i needed to replace my transmission due to electronic transmission diag no pump pressure has internal broken part need to r&i trans-axle. found stripped pump shaft into torque. replaced torque converter this cost me $1829.60. i still have the original receipt. my dealer is claiming i cannot even submit this bill to ford for potentially reimbursement, (by a ford committee of course) for this until my van is worked on - once he parts from the recall are in. i feel i have paid for this recall already, and am being totally screwed. please advise. thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
07/10/20122
 2005 mercury monterey. consumer states problem with vehicle transmission *tgw the consumer stated the transmission was serviced at 75,000 miles three months ago. the consumer received a letter from ford stating the torque converter may fail due to worn gears in the converter. the letter also stated the parts were not available and he would be contacted when they became available. however, on july 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 mph, when suddenly the vehicle lost power at about 200 yards from an exit ramp. he was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. after the torque converter was replaced, the technician stated the second gear in the transmission went out. *jb
08/06/20091
 2005 mercury monterey. consumer writes in regards to reimbursement for transmission replacement *tgw the consumer stated he received a check from ford motor company for $1,450.00 to cover the expense of replacing the transmission. however, the consumer stated he paid $ 2077.11 and would like the entire amount to be paid. *jb
11/24/200837000
 Tl*the contact owns a 2005 mercury monterey van. the contact started the ignition and placed the gear shifter in the reverse position; however, the vehicle failed to operate in reverse. the vehicle was towed to an authorized dealer for inspection. the failure was contributed to the torque converter which was replaced. the vehicle was taken to an authorized dealer on a separate occasion for the identical failure. the vehicle is in the process of being repaired for the malfunction. the vin was unavailable. the failure mileage was 37,000. the current mileage was 71,000.
POWER TRAIN - AXLE ASSEMBLY
05/02/200713029
 Tl*the contact owns a 2005 mercury monterey. the contact stated that the passenger side axle failed at 1,500 miles. the failure recurred at 8,000 and 13,000 miles. the driver's side axle was also replaced. the dealer stated that they did not guarantee the failures would not recur after the fourth repair. the failure mileage was 13,029.
POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT
02/07/200913017312/21/2006
 Tl*the contact owns a 2005 mercury monterey. while backing out of the garage, the passenger side axle failed at 13,000 miles. the passenger side axle previously failed at 8,000 miles and was replaced by the dealer. the contact towed the vehicle to the dealer to be repaired for the third time. the contact will call the manufacturer to report the failures. the failure mileage was 13,017. updated 03/05/09 *cn the axle shaft was replaced. updated 03/11/09. (jb

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