Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 16304 | 10/01/2002 | 10013074 | Sun visor rattle / detroit area dealers contact request. *tt | 04/07/2005 | |
| STRUCTURE - BODY | |||||
| 04251 | 12/27/2004 | 10014165 | Aluminum corrosion - service tip. *tt | 04/28/2005 | |
| 02171 | 09/02/2002 | 10008575 | Paint-premature clearcoat cracking-service tips. *mj | 08/05/2004 | |
| 0485 | 01/01/2005 | 05242 | 10008546 | Liftgate glass applique damaged/cracked. service procedure. *tt | 08/04/2004 |
| 15892 | 05/01/2002 | 637771 | Subject regarding rear liftgate applique (trim panel) cracks. *tt | 12/06/2002 | |
| 15445 | 11/01/2001 | 630469 | Some vehicles may exhibit a rattle noise when closing either the midgate or the rear liftgate. *tt | 04/17/2002 | |
| 15287 | 10/01/2001 | 630172 | Some vehicles may exhibit a flutter/turbulence noise condition (i.e., helicopter noise) at highway speeds when the rear door windows are in the down position. *tt | 04/15/2002 | |
| 15335 | 10/01/2001 | 630249 | Concerns with squeak and rattle noiss coming from the instrument panel and from the side door windows. *tt | 04/15/2002 | |
| 15090 | 07/01/2001 | 621097 | Some vehicles may develop yellow stains on the rear liftgate paint, usually noticed on white colored vehicles. *tt | 09/07/2001 | |
| STRUCTURE - BODY - DOOR | |||||
| 18215 | 10/01/2004 | 10010730 | Broken rear cargo storage door lift handle. various models including 2005 explorer/mountaineer. *tt | 12/07/2004 | |
| 16195 | 09/01/2002 | 10008597 | Contact st louis assembly plant/st louis vicinity only. *mj | 08/09/2004 | |
| 15575 | 01/01/2002 | 630118 | Some vehicles may exhibit the drivers door unlocking after it has been locked. *tt | 04/12/2002 | |
| 14901 | 05/01/2001 | 620217 | Some vehicles may exhibit a condition in which the rear door(s) will not unlock via manual or power operation. *tt | 07/20/2001 | |
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||||
| 03126 | 06/23/2003 | 10002687 | Liftgate glass applique damaged/cracked - service procedure. *tt | 09/10/2003 | |
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||||
| 01T02 | 04/01/2001 | 10006545 | Liftgate glass bracket inspection and torque procedure. *mr | 05/05/2004 | |
| 17216 | 09/01/2003 | 10004078 | Breakage of a liftgate window hinge. *tt | 11/17/2003 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 011110 | 06/11/2001 | 622654 | Some vehicles equipped with a class ii hitch may exhibit insufficient clearance int he receiver to attach tubular hitch acessories to the vehicle. *tt | 10/22/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||
| PE04045 | FORD MOTOR COMPANY | 06/02/2004 | 09/28/2004 | REAR LIFTGATE GLASS ASSEMBLY | 04V442000 | |
| Complaints report failure of the rear liftgate glass support while the operator is opening or closing the glass.the falling glass can strike the operator or bystander.the injuries reported are bruises to the head, neck or back, cuts to the face, arm or hand.on september 9, 2004, ford notified the agency that it will recall approximately 955,732 my 2002 and 2003 ford explorer and mercury mountaineer vehicles to replace the liftgate glass strut brackets and/or hinges.see nhtsa recall 04v442 for details. this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/20/2006 | 1 | ||
| Under back glass of mercury mountaineer there is a strip all the way across the back that is cracked in 2 i have notice every mountaineer i have seen old and new all are doing the same its like all the ones on the road to day are like that and it could break all the way off and hit a car and it has sharp edges and dealers want to munch to fix it well i thank if all mountaineers are like this it should be recalled u can drive down the road and look at them all they are like that so thank you for your time. *tr | |||
| 02/15/2009 | 52000 | 1 | |
| Rear panel under window has recently cracked, there are now 2 vertical cracks running down the back of the vehicle. also, hitch to rear door doesn't stay up. this vehicle has also had a new engine put it and injectors have popped out on more than one occasion. this is the most expensive vehicle i have ever purchased and it has given me more problems than i could ever expect in a vehicle. ford needs to compensate for this vehicle. we have owned several ford's and have never seen anything like this. it is a true lemon>>>> *tr | |||
| 03/01/2005 | 46851 | 3 | 02/12/2005 |
| 2002 mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. *ts the lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. the oil light illuminated. the trim on the front door fell off while driving. there was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust. *jb | |||
| 09/14/2004 | 36000 | 8 | 09/13/2004 |
| Dt: the caller said vehicle stalled without warning several times. she stated that it did start back up. she took the vehicle to the dealer three times. dealer said they fixed it each time. she sent manufacturer a letter on the problem and other problems. also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. dealer will not do anything else to help her with the ignition switch. *ak the day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear. *jb | |||
| 06/30/2005 | 49903 | 1 | |
| Dt: the driver's side of the dashboard was peeling. the vehice had less than 50,000 miles. the consumer contacted the the dealer and they told the consumer he would have to pay for the repairs. *ak | |||
| 06/29/2004 | 38900 | 10 | 06/20/2004 |
| I purchased my 2002 mountaineer on june 20, 2004. when i am driving and hit the speed of 75 mph i hear a loud whistling sound and the only way to get rid of the noise is to reduce my speed to under 75 mph. i have spoken with another person who owns the same suv and he has the same problem only on a larger scale. he has had the weather stripping replaced twice and still the noise remains. i will be taking it in soon to have it checked over since i am also having another problem when i stop and apply the brakes (loud squeaking noise). *jb | |||
| 11/20/2001 | 90 | 2 | |
| From the time the consumer purchased the vehicle there have been problems with it. the transmission in the vehicle made a loud clunking sound. the dealer replaced the transmission once but the consumer continued to experience problems. the head liner on the ceiling fell down. *jb | |||
| 11/01/2001 | 1 | 06/15/2001 | |
| Three sets of goodyear, eagle ls tires, size p24570r16 (no dot # mentioned) with less than one hundred miles had to be replaced because knots were found on sidewall and tread. dealer has been contacted. *ak engine light illuminated due to faulty dpfe sensor; air bag light on, air bag module replaced; loose rear center console; vibration and popping noise over bumps, replaced and balanced all four tires, replaced stabilizer bar links, rims were out of round; scrunching noise while turning, rack and pinion replaced; experiencing whistling noise; hard jerk and popping noise when shifting, gear selector slippage; a/c vent squeaking, a/c vent readjusted. *tt | |||
| STRUCTURE - BODY | |||
| 08/02/2010 | 100000 | 1 | |
| My mother was at her parents' house and opened the rear glass portion of the lift gate. upon doing so, one of the lift gate cylinders detached from the glass. she went inside to get her father to come outside and see if he could fix the issue. when he attempted to lift the glass, it shattered instantly leaving cuts all over his body. i called ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (nhtsa campaign id number: 01i010000). *tr | |||
| 08/02/2010 | 100000 | ||
| My mother was at her parents' house and opened the rear glass portion of the lift gate. upon doing so, one of the lift gate cylinders detached from the glass. she went inside to get her father to come outside and see if he could fix the issue. when he attempted to lift the glass, it shattered instantly leaving cuts all over his body. i called ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (nhtsa campaign id number: 01i010000). | |||
| 10/26/2011 | 71000 | ||
| The rear hatch hinge broke as i attempted to close the hatch. the hatch then slammed down on my head. fortunately, i was not injured - a little dazed. my local dealer replaced the hinge for $230. i contacted ford hq service but they refused any concession. i had a similar incident in january 2005, and ford replaced the hinge at no cost under recall 04s20. obviously, the original replacement was not a permanent fix. | |||
| 10/23/2011 | |||
| Tl* the contact owns a 2002 mercury mountaineer. the contact stated the rear lift gate on the vehicle was cracked from the top to the bottom of the lift gate. the crack extended from the emblem and began to get bigger depending on the weather. the lift gate was repaired four years ago and should be repaired again. the contact stated the crack was a manufacturer's defect. the current mileage was 95,000. | |||
| 10/23/2011 | |||
| Tl- the contact owns a 2002 mercury mountaineer. the contact stated the rear lift gate on the vehicle was cracked from the top to the bottom of the lift gate. the crack extended from the emblem and began to get bigger depending on the weather. the lift gate was repaired four years ago and should be repaired again. the contact stated the crack was a manufacturer's defect. the current mileage was 95,000. rvk | |||
| 06/23/2009 | |||
| My complaint is on the rear back panel. when i bought this car my back panel cracked at 76,000 miles. out of pocket cost to me to replace this panel $500. now 2 months ago i noticed a crack in that panel and days later the entire panel flew off my car as i am driving down the road! i can only imagine the shock of the driver in the vehicle behind me. ford/mercury should man up and recall these. find a permanent solution for an obvious design flaw on their part. everywhere i go i see mountaineers and explorers with cracked, half gone or completely gone rear back panels. ridiculous. | |||
| 09/14/2011 | |||
| Rear liftgate glass shattered on 2002 mercury mountaineer. hinge came off and the entire glass window exploded filling entire vehicle with flying glass. | |||
| 11/04/2010 | 127462 | ||
| Tl-the contact owns a 2002 mercury mountainer. the contact stated while opening the hatch on the rear of the vehicle it fractured and the glass fell out. the vehicle was inspected by a dealer that informed her that her vin was not included in the recall. the vehicle has not been repaired. the failure and current mileages were 127,462. tb | |||
| 06/01/2010 | 90000 | 1 | |
| I own a 2002 mercury mountaineer. the tailgate developed a crack between the emblem and the rear glass lift. it was fixed once already and has since cracked again. since this crack has developed, the door ajar light has come on. i have noticed the same crack in almost every ford explorer and mountaineer that i see. i contacted the dealer to have it repaired again and was told that they only cover the repair once. i don't feel i should have to pay out of pocket for an obvious manufacturing defect. i then contacted ford and was told there is nothing they can do for me. keep in mind, i have also had numerous visits for my transmission having issues from the beginning and i have also had issues with the cruise control where it suddenly takes off and goes really fast. ford needs to stand by it's vehicles and fix them when there are obvious manufacturer defects! *tr | |||
| 12/28/2009 | 90000 | 1 | |
| On cold mornings, the front windshield fogs/frosts up. turning heat on and selecting defrost provides little to no air to windshield. dealership identified it as a broken vent select door, requiring dashboard to be removed and part replaced, $1100 fix. in doing research on the vent select door - cars are designed that if the selector breaks that the air should default to the front defrost so that windshield would not fog/frost and cause a life threatening situation. multiple times this has occurred while driving, all along believing that the fogging up was due to snow build up on outside vents. the fact that the vent broke and did not push air to the windshield is why i'm logging this complaint as it could have resulted in a life threatening situation. in reading the other entries, noting that i've had to have the rear coil springs replaced and had back liftgate replaced after cracking. *tr | |||
| 10/07/2008 | 108000 | 1 | |
| I own a 2002 mercury mountaineer. the tailgate developed a crack between the emblem and the rear glass lift. since this crack has developed, the door ajar light has stayed on consistently, causing the interior light to stay on, draining the battery, which had to be replaced. i have noticed the same crack in almost every ford explorer that i see. i have not yet attempted a repair because i don't feel i should have to pay out of pocket for an obvious manufacturing defect. *tr | |||
| 01/28/2008 | 65000 | 1 | |
| Upper rear lift gate below the rear glass window was found with several cracks on a cold winter morning. no recent impacts other than normal rear hatch closings. have noticed many other similar make/models of ford/mercury with the same damage in exact same location. *tr | |||
| 01/15/2009 | 1 | ||
| Just under the rear window the back panel cracked in the cold weather the vehicle is kept in a garage when exiting the garage into the weather it just cracked just under the mountaineer emblem all the way down the length of the panel and now the back rear window rattles. *tr | |||
| 12/05/2008 | 61010 | 1 | |
| When approaching my vehicle (2002 mercury mountaineer) from behind, i noticed a crack in the center of the liftgate panel, beginning at the bottom of the window and extending to the handle. i researched this on the internet and found that it is a problem which has occurred in ford-manufactured suvs, including the mountaineer and explorer. i called the service manager of the dealership where i purchased the vehicle. he was familiar with the problem and stated that the panel will need to be replaced. since there is no recall issued, there was nothing he could do. i then called ford customer service and spoke to a person who told me that ford could not provide assistance since my vehicle was out of warranty. since this is an obvious defect in the product, i believe that ford should issue a recall and cover the repair cost. ford should stand behind the quality of its vehicles and if there is a problem, then it should provide the customer with a satisfactory remedy. *tr | |||
| 01/01/2005 | 1 | ||
| The back door of my 2002 mercury mountaineer has cracked around the mercury emblem, which is located just under the glass portion of the door that you can open separately from the remainder of the door. i have now seen three other mercury mountaineers with the same crack around the emblem. i don't believe this is a coincidence. i believe it is a defect and that the manufacturer should put out a recall to fix the defect. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 05/18/2002 | 1 | ||
| While getting into vehicle, wind hit driver's side door and door hit against consumer's leg. door is curved which had a point on end of door. dealer contacted. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 06/01/2005 | 2 | 01/01/2003 | |
| Tl*the contact owns a 2002 mercury mountaineer. the contact noticed a crack on the panel of the liftgate. the dealer replaced the panel, but was unable to diagnosis the cause of failure. approximately one year later, she noticed another crack on the liftgate panel. the dealer stated that they would order the part and replace the panel. as of july 2, 2007, the panel has not been replaced. the failure caused the close door light to remain illuminated. the current mileage is 68,000 and the failure mileage was unknown. | |||
| 02/18/2006 | 85000 | 1 | 11/01/2002 |
| I own a 2002 mercury mtnr. 85,000 mi. normal,expected usage..4 wks ago noticed a crack in the rear lift up door panel above/below the ctr. of the mtnr. logo. crack thr/thr plastic panel.. door is used frequently as access to the rear storage area..2 days later took it to the ford/merc. dealer, serv. mngr. states that he has recently seen another same crack.. contacted ford who stated that they would not take any responsibility as the vehicle had >100,000mi..same result when he contacted them for my vehicle, sent in for reconsideration with pictures of the vehicle/crack... appears to be an engineering/manufacturing problem, not specifically related to >mileage as much as related to frequent usage of this door, and a plastic panel susceptible to breakage secondary to design/placement of logo, creating a weak area that is exposed to frequent banging down as the door is closed..ford's answer the second time was a denial of resonsibility and a suggestion that the owners contact their insurance company (not the correct or customer friendly response, as this would only result in customer paying out a deductible and/or being subjected to increased insurance rates)...i realize that this is not a failure that resulted in accident, injury or death, but it is one more example of how the american automobile manufacturers are not listening to the customers and certainly not standing behind their products, as defects, faults are identified secondary to less than excellent design, engineering, and manufacturing..when will the american auto industry realize that the average consumer is not impressed with the high powered, dramatic advertisements seen todau, and would like them to be interested in producing a safe, sturdy, well engineered vehicle...i am very concerned that ford has taken no interest or resonsibility for such an obvious product defect....i have had the panel ordered and it will pay to have it replaced...have there been other such incidents noted?....thank you . *nm | |||
| 03/01/2005 | 46851 | 3 | 02/12/2005 |
| 2002 mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. *ts the lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. the oil light illuminated. the trim on the front door fell off while driving. there was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust. *jb | |||
| 12/31/2005 | 63000 | 1 | 12/01/2004 |
| Dt*: the contact stated the liftgate fell off. this occurred while the liftgate was opened and it fell onto the contact's head. there were no warning indicators before liftgate fell. *ak | |||
| 02/10/2005 | 66000 | 1 | 06/20/2003 |
| Rear lift gate panel below glass has developed a crack. this lift gate has been recalled but dealer states the cracked panel is not part of the recall. two dealers have said this problem has occurred in other vehicles. has not yet been repaired. also transmission trouble. dealer said needed to replace at cost of $3200.00. dealer charged $80.00 to tell me it needed fixed. took to trans. repair shop to repair at cost of $1300.00. this month i have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning. *jb | |||
| 01/19/2005 | 3 | ||
| After the dealership performed the liftgate/glass bracket recall 01i010000 the hatch door shifted when opened and the entire cargo door alignment is off. the vehicle been back to the dealership 3 times since the recall was performed. the problem hasn't been correct thus far. *nm | |||
| 01/03/2005 | 1 | ||
| The liftgate was made out of plastic and had stress fracturers from top to bottom, which was caused by constantly opening and closing. the liftgate was not durable enough to be closed with force or window would shatter. vehicle was taken to dealership, but the problem had not been resolved.*ak | |||
| 10/05/2003 | 50000 | 1 | 05/16/2003 |
| Rear liftgate applique (trim panel) cracked for no reason.*ak | |||
| 01/20/2004 | 1 | ||
| Subject regarding rear liftgate applique (trim panel) cracks. *ak dob=02/02 and will ck. design version. 061604_pco | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 03/06/2010 | 52489 | ||
| Tl* the contact has a 2002 mercury mountaineer. the contact feels that the vehicle is experiencing the same failure as recall campaign (04v442000) issued for the 2002 ford explorer. the vehicle has a crack going from the glass all the way down past the mountaineer emblem on the back hatch of the vehicle. the contact has heard of rear windows exploding on the ford vehicle because of this problem and thinks this is a safety hazard for this vehicle. the failure mileage was 52489 and the current mileage was 53000. | |||
| 09/03/2008 | 79332 | 1 | 04/01/2003 |
| Tl*the contact owns a 2002 mercury mountaineer. when the contact attempted to close the rear hatch window, it suddenly exploded. she noticed that the rear driver's side window hatch had fallen off of the vehicle. the vehicle was taken to a local mechanic and the contact was informed that the rear lift gate needed to be replaced. the vehicle has not been diagnosed by the dealer. the contact did not notice any differences beforehand. the current and failure mileages were 79,332. updated 11/07/08 *bf the consumer learned of recall #04v442000 but was informed her vehicle was not included in the recall.. the consumer was told the recall was related to the failure of the rear window brackets but also because of where the vehicle was manufactured. updated 11/07/08. *jb | |||
| 07/26/2008 | 84000 | 1 | 04/01/2002 |
| Tl*the contact owns a 2002 mercury mountaineer. while the vehicle was parked, the window liftgate shattered when it was closed. the dealer stated that the vehicle had previously been repaired under nhtsa campaign id numbers 04v442000 (structure:body: hatchback/liftgate:hinge and attachments), 01i010000 (visibility: glass, side/rear), and 07e104000 (visibility:glass, side/rear); therefore, the contact would be responsible for the repair cost. updated 09/15/08 *bf updated 09/17/08. *jb | |||
| 02/15/2008 | 1 | ||
| Plastic piece between the back window and lift gate handle keeps cracking. a ($400 repair) 2002 mercury mountaineer. *tr | |||
| 07/28/2005 | 52319 | 1 | 04/11/2003 |
| Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). i drove car to dealer who after initial questions and ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. amazing while the 6 week repairs of waiting for parts i got a recall notice in the mail (aug 05). after bothering the dealer to get the car back, i was called to pick up the car and i was told the check engine soon light is coming on! when i picked it up, i not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!! *nm | |||
| 07/28/2005 | 52319 | 1 | 04/11/2003 |
| Back lift shattered when closing, resulting in shattered glass everywhere and brackets hanging (it was raining outside!). i drove car to dealer who provided a replacement car during repairs but it took 6 weeks to repair. then when i was called to pick up the car i was told the check engine soon light is coming on! when i picked it up, i not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!! *nm | |||
| 05/01/2005 | 1 | 04/30/2004 | |
| 2002 mercury mountaineer hinges on the tailgate had separated resulting in the window shattering.*mr the warning light came on, consumer released and closed the hatch back and the warning light remained on. returned to the rear of vehicle and raised tailgate window which shot out of consumer hand and shattered into many pieces. inspection revealed one of the hinges on the tailgate window had separated from the car which caused the window to shatter. *bf *nm | |||
| 12/15/2004 | 75000 | 1 | |
| The bottom frame that supports the window of the hatch is cracked right down the middle. owner contacted the dealer and was given an estimate for the repair. *ak | |||
| 12/27/2004 | 1 | ||
| Upon awaiting parts to have the rear liftgate glass recall 04v442000 repairs performed the glass dropped down into the structure about 1 1/2 inches which caused stress on the trim below the gate window, resulting in the trim breaking. manufacturer was aware of this problem due to numerous complaints being filed, but they were not willing to repair the trim.*ak | |||
| 10/12/2004 | 1 | ||
| Nhtsa campaign 01i010000; ford issued a liftgate glass recall. this vehicle is included in the recall, but the dealer still does not have the parts available in order to repair the vehicle. *jb.....*ak | |||
| 08/08/2004 | 1 | 05/15/2002 | |
| The rear window shattered while trying to close it. prior to the glass shattering the left strut came apart from the window. the consumer replaced it into place and attempted to close the window when it shattered. pe04045.pco. *ak | |||
| 07/23/2004 | 50990 | 1 | 08/15/2003 |
| Rear window shatterred while closing the rear hatch door. dealer was not notified. *ak pe04045.pco | |||
| 05/22/2004 | 40000 | 1 | 06/01/2003 |
| While closing the rear door the window broke. the driver drove the vehicle to the dealer for inspection. the mechanic informed the driver that the window needed to be replaced due to worn parts. *nm pe04045_pco phonecon confirmed related to invest. | |||
| 04/26/2004 | 38000 | 1 | 02/10/2004 |
| I was making sure all the doors of my 2002' mountaineer were closed and when i shut the back lift gate one of the connecting brackets came out of place and caused the whole thing to shatter a spray glass in my face. i had glass stuck in my scalp and had to wash out my eyes for 4 hours as well as my hands and face being cut. i read on your website that this is a know defect by ford, i contacted ford on this and they basically told me since my car was out of warrenty they dont care and the part cost over $1200 to be replaced - because the way it was designed you cannot get just the glass i need body parts too.*ak pe04045.pco | |||
| 04/24/2004 | 1 | 04/07/2002 | |
| Passenger-side lift cylinder bracket became detached. as i was closing the liftgate glass, the window exploded and the metal piece fell to the ground. i sustained a minor cut to my ankle. the debris field was as far as 10ft. fortunately, my sons were not injured. the vehicle is out of warranty, but my insurance company has advised me that i can take it into the dealer. *ak pe04045.pco | |||
| 10/10/2003 | 1 | ||
| Without warning right side liftgate hinge snapped, causing the liftgate to hit the consumer in the chest.*ak pe04045_pco | |||
| 07/09/2003 | 26019 | 1 | 04/15/2003 |
| Struts gave out on hatchback, causing hatch to fall on owner's head, knocking her backwards, glass in hatch shattered into her hair and skin.*ak pe04045.pco | |||
| 07/02/2003 | 14500 | 3 | 02/27/2003 |
| 2002 mercury mountaineer rear hatch strut failure - three (3) occasions within four weeks. dealer has no solution to problem. ford engineering suggested that the entire rear hatch/glass/strut assembly be replaced. back-ordered direct from ford's supplier due to high demand for replacements.*ak dob is 6/01 mount rotating and resulting in strut detachment. replaced entire glass assembly after numerious attempts to reglue mount. 06140 pe04045.pco | |||
| 06/27/2003 | 0 | ||
| The rear glass on my 2002 mercury mountaineer exploded when it was being closed. it happened mid-stream while being shut.*ak pe04045.pco | |||
| 06/11/2003 | 27980 | 1 | 04/23/2002 |
| Bracket on left side of lift gate broke, the lift gate detached from the bracket and cylinders. the lift gate fell on my upper body as a result i have been seeking medical attention. *jb pe04045.pco | |||
| 11/20/2001 | 883 | 30 | 10/30/2001 |
| The vehicle transmission slipped, jumped and made clunking noises. the steering column locked up. the rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. *mr *ph *ak *nlm pe04045.pco | |||
| 05/19/2001 | |||
| Consumer was driving and noticed door ajar light was on. she pulled over, shut off engine, and got out of vehicle with remote, key in ignition. consumer noticed side doors closed, and walked to rear of vehicle and pushed remote to release liftgate. instantly, window exploded, a metal piece on bottom of tailgate fell off. vehicle has been at dealer since that day, still trying to rid vehicle of glass. cannot give consumer a reason why this happened. consumer is considering lemon law.*ak purchased veh. 04/01 and within 1000 miles (05/01), attempting to open glass, glass shattered. will get vin and dob_06142004_pco pe04045.pco | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 12/25/2006 | 55000 | 1 | 01/19/2006 |
| Tl* - the contact stated while vehicle was parked and when she was closing her liftgate cylinder detached. weather condition at the time of the incident was a rainy day and temperature around 50 degrees. *ak | |||
| STRUCTURE - BODY - HOOD | |||
| 07/03/2008 | 58500 | ||
| Tl*the contact owns a 2002 mercury mountaineer. while the contact was underneath the hood detailing her vehicle, the hood came down on her without warning. she was not injured. the contact called the manufacturer to report the failure and was informed that there was no recall. she was advised to report the failure to nhtsa. the failure mileage was 58,500. | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 11/01/2005 | 68500 | 2 | 07/01/2004 |
| Hood support struts can fail in cold weather without notice or warning. could cause severe head/hand/arm injury.*ak | |||
| 04/01/2001 | |||
| Was pulling out into traffice at 45mph when hood flew up about 6 inches. did not hit windshield due to secondary latch catching it. same problem has happened before in july. vehicle has only 500 miles.*ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 11/22/2006 | 65000 | 1 | |
| A large crack spontaneously formed running vertically down the panel of the rear liftgate of our 2002 mercury mountaineer near the emblem. i have not been able to ascertain if the crack has led to a failure of the tailgate integrity as far as waterproofing is concerned. *jb. | |||
| 03/01/2006 | 80000 | 1 | 03/01/2003 |
| Tailgate has developed crack in the plastic of the gate. the plastic is bonded to the rear window glass. apparently dissimilar expansion coefficients result in cracking of the gate. local repair shop has replaced 3 in the last month, not including mine. *nm | |||
| 01/15/2005 | 37000 | 2 | 12/30/2003 |
| Dt*: the contact stated the tailgate was cracked below the window. when the vehicle was purchased, the tailgate was already cracked. the service dealer repaired the crack. a year later, the tailgate began cracking again and has progressively become worse; its cracked all the way down through the plastic panel below the window. the contact stated that the window comes down so hard that it may be the reason for the cracking tailgate. | |||
| 06/10/2005 | 2 | 09/10/2002 | |
| The rear panel of ,my 2002 mercury mountaineer was replaced when the rear window blew out. this indicint occurred when the vehicle was parked in my driveway, and we found later that there was a massive recall due to this defect. now, the rear panel is literally peeling away from the truck, we took it to the dealer where we usually go for repairs and was told that the vehicle is no longer under warranty and that we would have to just live with it. i find this completely unacceptable. the vehicle is barely three years old and i have had several problems with it; although most of them have been adressed, i am completely shocked that i have to drive around wondering whether the rear panel is going to fly off and possibly cause damage to another vehichle or even worse cause injury to an individual. i am contacting ford motor company today to formally let them know of my complaint, becuase i'd like to know how long is the warranty period on a manufacturers defect that was repaired. thanks, denise | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 01/05/2009 | 65000 | 1 | |
| Rear tailgate latch brakes across this is a know issue with all ford explorers and mercury mountaineers. it's obviously a bad design from ford motor co. ford needs to recall this and it's their design and it also can represent an injury to someone if a piece was to fall off and hit another car. *tr | |||
| 08/01/2005 | 1 | 04/30/2004 | |
| 2002 mercury mountaineer rear tailgate window shattered .*mr while driving the consumer noticed that he door ajar light had illuminated on the dash. he pulled over, and exited the vehicle to check all the doors. after opening and closing all the door the door ajar light was still on. he then went to the rear of the vehicle to check the tailgate. when he raised the tailgate window it sprung from his hands and shattered into many pieces. upon further inspection the consumer noticed that one of the hinges on the tailgate window had separated from the vehicle which caused the window to release then shatter. *nm | |||
| 12/23/2003 | 2 | ||
| While driving in cold weather driver's side window fell off track, causing the glass to fall inside the panel of the door frame. onsumer was able to drive the vehicle to the dealer, and mechanic replaced the window. also, consumer went to lift up the tailgate and the cable snapped in half. consumer was able to put the cable in the back of the trunk. however, mechanic informed consumer that vehicle was not on recall or under warranty. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/29/2009 | 445690 | 1 | |
| 2002 mercury mountaineer. in the past 4 years we have replaced the rear bearings 5 times and now ford motor company will not honor the warranty. each time the bearings last between 4 and 6 months. *tr | |||
| 12/15/2004 | 75000 | 1 | |
| The bottom frame that supports the window of the hatch is cracked right down the middle. owner contacted the dealer and was given an estimate for the repair. *ak | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 11/20/2001 | 883 | 30 | |
| Problems with vehicle's transmission at various speeds. *mr the engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. *sc dup of 10022342_pco | |||
| 06/11/2003 | 1 | ||
| The front end dash has a very loud rattle while letting up on the gas or depressing the brake the vehicle has been in the shop five times. they have readjusted the a/c lines many times, tightened items in the engine, and replaced a missing bolt in the firewall. it was fixed once that last a couple of months, but the noise is back. it will be going in the shop for the sixth time. also, there is a squeak when going over bumps. it has been in the shop twice and they replaced the ball bearing joints. however, the squeak is back.*ak | |||